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Makarim Umm AlQura Hotel

#11 of 263 Hotels in Mecca
Certificate of Excellence
Ajyad Street | P.O. Box 7020, Mecca 21955, Saudi Arabia
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Makarim Umm AlQura Hotel
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Ranked #11 of 263 Hotels in Mecca
Certificate of Excellence
A recent review
3 of 5 stars Reviewed March 11, 2015
Rehab A
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49 reviews from our community

Traveler rating
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    25
    8
    3
    0
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25
7
5
1
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 11, 2015 via mobile

I checked in there with my husband late 1st feb.. Checking in proccess was quick n easy..rooms are ok when u first enter but couple of bad things u will discover later: -glass window is really small and the have no view as i understood from the reception guy.. - One shampoo small tube is only available.no conditioner or bodylotion... More 

Was this review helpful? Yes 1
a_nashat, General Manager at Makarim Umm AlQura Hotel, responded to this review

Dear Ms. Rehab; First, I would like to thank you very much for your valuable comments and for taking the time to write to us. All your comments are being looked into and corrective action is underway. As for the twin beds, these could have been arranged to become a large bed if requested. I reiterate my thanks and look... More 

Al Khobar, Saudi Arabia
Contributor
11 reviews 11 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 17, 2015

Nice place. Easy to find. Free underground parking. Good breakfast. Free shuttle bus every 20 mins. Highly recommended if you are okay to use shuttle bus to Haram. Cons: The building need some renovation.

Was this review helpful? Yes 4
a_nashat, General Manager at Makarim Umm AlQura Hotel, responded to this review

Dear Mr. Siddiki; I would like to take this opportunity to thank you very much for your favourable comments and look forward to welcoming you once again at Makarim Umm AlQura Hotel. Best regards; Adel Nashat General Manager. More 

Slough, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 14, 2015

Lovely hotel I have stayed on Feb 2015 with my wife for Omrah.They give me early check in. They have 24h shuttel to Haram.Breakfast teams are good.Concierge are not helpfull.I tryed to book a taxi to Sapcto bus stsnd he told me 40 sar i did my self 15 sar.

Was this review helpful? Yes 2
a_nashat, General Manager at Makarim Umm AlQura Hotel, responded to this review

Dear Uddin; I would like to take this opportunity to thank you very much for your favorable comments, and I am pleased to know that you thoroughly enjoyed your stay with us and that you complete your spiritual journey with a peace of mid. I reiterate my thanks and look forward to welcoming you once again in the near future.... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 7, 2015

I went with my husband to makarim umm alqura hotel in makkah for 4 nights.. Check in was so quick which was perfect after long trip.. Rooms space is ok for a couple only.. Staff is friendly and helpfull everywhere.. Cleaneness is good as well.. Shatlle bus is always available..its only crazy busy on prayers times specially comming back after... More 

Was this review helpful? Yes 2
a_nashat, General Manager at Makarim Umm AlQura Hotel, responded to this review

Dear Ms Rehab; I would like to thank you very much for taking the time to write to us. we would like to assure you that your favourable comments were appreciated and that your constructive comments are being taken care of. I reiterate my thanks and look forward to welcoming you once agian at Makarim Umm AlQura in the near... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 7, 2015

The shuttle service made the life easy. Pleasant staff. Calm and quite environment. Situated out of main city. You won't find any shopping malls nearby.but can buy enough and more from the main city. Rooms are quite spacey. All the equipment and bathroom fitting are modern. I would recommend this hotel for couples, small families and solo travellers to mecca... More 

Was this review helpful? Yes 2
a_nashat, General Manager at Makarim Umm AlQura Hotel, responded to this review

Dear Mr. Mafaz; I would like to thank you very much for your favorable comments and look forward to welcoming you at Makarem Umm AlQura Hotel. More 

Islamabad, Pakistan
Contributor
13 reviews 13 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 29, 2015

We stayed here during Ramadahn 2014 ,its a nice place offering a stay within budget as prices soar in last ten days of Ramdhan .Nice, clean and adequately sized room. Bit far from Haram but shuttle service was very frequent to cover it up. Another thing which should be consideration for people with limited mobility that shuttle drop off point... More 

Was this review helpful? Yes 1
a_nashat, General Manager at Makarim Umm AlQura Hotel, responded to this review

Dear Ms. Noorain; Although, your comments are somehow late as you stayed with us in last Ramadan. I am really grateful for your genuine and favourable comments. We look forward to welcoming you once again in the near future. Best regards. More 

Wilmington, North Carolina
Top Contributor
110 reviews 110 reviews
21 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed January 6, 2015 via mobile

stayed there two nights with family. The front desk people are very helpful and welcoming. The breakfast was very good. The rooms were good in size and very clean. The hotel is about 2-3 km from the haram. You can walk it but it is basically an uphill and downhill. The excellent part is that they have a shuttle that... More 

Was this review helpful? Yes 3
a_nashat, General Manager at Makarim Umm AlQura Hotel, responded to this review

Dear Sir; I would like to thank you very much for your favorable comments and look forward to welcoming you once again in the near future, assuring that we shall always strive to keep- up the standards of service. best regards. Adel Nashat. General Manager. More 

October 6, Al Jizah, Egypt
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 1, 2015

we family of 4 adult, 2 kids & 1 infant stayed fro 2 nights at the hotel at floor 12 room 27.it's a four beds room which was a bit small for our family but most of the time we were our at the holey mosque for prayers. breakfast was average not bad not good for 5 star hotel. the... More 

Was this review helpful? Yes 2
a_nashat, General Manager at Makarim Umm AlQura Hotel, responded to this review

Dear Madam; I would like to thank you very much for your valuable constructive comments.; and assure you that your views have been looked into immediately. I reiterate my thanks and look forward to welcoming you and the family in the near future. More 

Riyadh, Saudi Arabia
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed August 27, 2014

Good. -Receptionist were good and trained. big room, clean room, Shuttle service was available from hotel side always. give some complaints written to receptionist and management called me to apologize and promised to fix the issues. Bad. -Breakfast no variety, poor choice of food and even quality was not good. no chef on site to make omelet or eggs -were... More 

Was this review helpful? Yes 7
MakarimHospitality, General Manager at Makarim Umm AlQura Hotel, responded to this review

Dear Mr. Awais Thank you for your constructive comment and notes about Makarim Umm Alqura Hotel, While we appreciate your positive recommendations, we also assure you that a team of our top management and myself is as I am typing these words, are revising every comment and putting the correct measures to rectify any shortcomings that you have encountered. We... More 

2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 2, 2014

Hotel is nice , clean , thanks a lot for morning egyptian receptionist for great hospitality and giving us room before declared timing, comfort room , free shuttle always available 24 hours , great value of money .

Was this review helpful? Yes 6
MakarimHospitality, General Manager at Makarim Umm AlQura Hotel, responded to this review

Dear Traveler, Thank you for your comment, We are sorry you had to move to another hotel due to distance from Haram, We are sure our shuttle busses could have shorten the distance from what is now a workshop and construction area around Haram. We hope you will give us the chance to serve you again in the near future. More 

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