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All 227 Mecca hotels

Raffles Makkah Palace

5.0 of 5 Hotel   |   Ajyad St, Abraj Al Bait | In front of King Abdel Aziz Gate of Masjid Al Haram, Mecca 21955, Saudi Arabia
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92%
Ranked #1 of 227 hotels in Mecca
A recent review
5 of 5 stars reviewed 2 days ago
Maryam A Doha, Qatar
  • Reviews (178)
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  • Room tips (38)
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178 people have reviewed this hotel

Traveler rating
    135
    28
    11
    3
    1
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108
32
2
5
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Turkish first
  • Any
English first
Doha, Qatar
Top Contributor
58 reviews 58 reviews
20 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

It was our first trip to Makkah after the wedding so we booked the honeymoon suit . It is big with nice view of kaba the offer included breakfast and dinner and these people were generous. The staff were very nice . We loved our 3 nights stay there definitely will recommend this hotel to others and would love to... More

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Riyadh
1 review
3 of 5 stars Reviewed 1 week ago

During Ramadan they can't maintain their standards and required quality. In general out of Ramadan they are worth value to price. While in Ramadan it's not good experience specially restaurant Cheers!

Review collected in partnership with Raffles Hotels & Resorts

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Bettendorf, Iowa
Contributor
16 reviews 16 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for 2 nights during Ramadan and the hotel is exquisite. The staff are well trained to listen and offer solutions. At times the response times are dismal. However the Housekeepers are great and serve with a smile. For the most part, Breakfast and Dinner are the same items....the staff in the restaurant were half asleep. Need to wake... More

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Samah Z, Social Media Manager at Raffles Makkah Palace, responded to this review

Dear zoobwa1 Greetin From Raffles Makkah! Thank you for you wonderful feedback! We love to hear such a positive review. We are happy that you enjoyed your Kaaba view villa and you found our staff trained and helpful. We thank you again for choosing Raffles Makkah Palace and we shall be looking forward to welcome you again in the holy... More

Karachi
1 review
5 of 5 stars Reviewed 3 weeks ago

Everything was good except the extra bed and some basic stuff was missing from the room eg: sewing kit,nail filer.other toiletries were also not been changed on daily basis.butler service was very efficient.daily supply of fruit and deserts was also one of the points which makes the ratings high.would love to stay again at raffles...

Review collected in partnership with Raffles Hotels & Resorts

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Samah Z, Social Media Manager at Raffles Makkah Palace, responded to this review

Dear Munaza8, Greeting from makkah! Thank you very much for letting us know your thoughts. We are happy that you found our butler service is really efficient, and please accept our sincerest apologies for any lapse in missing rooms amenities and would like to share with you that we do take all comments seriously and take necessary steps to overcome... More

Riyadh
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Good place to stay on. Clean and friendly staff. Good food. Close to Haram. Easy access. Sure will stay in this hotel again in sha Allah. Select harm Kabba view if available good spiritual feeling from top.

Review collected in partnership with Raffles Hotels & Resorts

Was this review helpful? Yes 1
Samah Z, Social Media Manager at Raffles Makkah Palace, responded to this review

Dear Khalid, Greeting from Makkah! Thank you for taking the time to review our hotel at TripAdvisor and sharing your experience with us. We are glad that you found our staff friendly and our suites clean. We shall be looking forward to welcome you again in the holy city of Makkah al Mukarmah. Best Regards More

Abha
1 review
5 of 5 stars Reviewed 3 weeks ago

Location.helpful staff.clean hotel.warm welcoming.friendly staff.nice good.coffee and dates are good also.price reasonable for quality.they allow me to check in early around 9 am.recepionest are friendly too.

Review collected in partnership with Raffles Hotels & Resorts

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Samah Z, Social Media Manager at Raffles Makkah Palace, responded to this review

Dear Saad, Greeting from Makkah! Thank you for your wonderful feedback! we are happy to learn that you found our staff friendly and our hotel welcoming and warm. We look forward to welcome you again in the holy city of Makkah Al Mukarmah. Best Regards More

Johannesburg, South Africa
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is my second stay at this hotel. Excellent service, at the click of a button all your requests are met. Very friendly obliging hotel staff. This hotel has the best, most convenient location. Rooms are very spacious, outstanding bathrooms, with all the amenities. On my previous stay I was upgraded to an accessible room with partial haram view. Hotel... More

Was this review helpful? Yes 1
Samah Z, Social Media Manager at Raffles Makkah Palace, responded to this review

Dear Yasmin, Greeting from the holy city of Makkah Al Mukarmah! What a wonderful review! You just made our day! We are truly proud that you have chosen Raffles Makkah in your second visit and you found our hotel the best. We are happy to know that our staff were helpful and the service was excellent. We shall be looking... More

Dhahran
1 review
5 of 5 stars Reviewed 4 weeks ago

Outstanding location for those who intend to perform Umra. Outstanding services, the best in class. I have stayed in so many hotels in Makkah during the past 38 years and Raffles Makkah Place is on the top of my list considering the price for the services received.

Review collected in partnership with Raffles Hotels & Resorts

Was this review helpful? Yes
Samah Z, Social Media Manager at Raffles Makkah Palace, responded to this review

Dear Nawab, Thank you very much for your lovely review! Outstanding service and the best in class is just the words that we need to hear from our guests. We look forward to welcome you again in the holy city of Makkah Al mukarmah. Best Regards More

Milton Keynes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 13, 2014

Excellent experience - Hotel staff very nice and firendly. Brilliant Locartion - amazing food both breakfast and dinner. Very nice views of Haram and Kabah. Overall an excellent experience. Recommend t o all.

Review collected in partnership with Raffles Hotels & Resorts

Was this review helpful? Yes 1
Toronto, Ontario
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 12, 2014

We stayed here for 2 nights in May with 2 small children and it was an excellent experience. A truly outstanding hotel! The suite was big and the bathroom was quite big as well with a separate shower and bath tub. Breakfast was excellent. They extended our check out till evening to accommodate for our late night flight. Butler service... More

Review collected in partnership with Raffles Hotels & Resorts

Was this review helpful? Yes 1
Samah Z, Social Media Manager at Raffles Makkah Palace, responded to this review

Dear mirafiq, Greeting from Makkah! What a wonderful review! Thank you for sharing your stay with us. We are happy to know that you had an outstanding stay with us and you found the our butler service is great. We shall be looking forward to welcome you in the holy city of Makkah Al Mukarmah. Best Regards More

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Additional Information about Raffles Makkah Palace

Address: Ajyad St, Abraj Al Bait | In front of King Abdel Aziz Gate of Masjid Al Haram, Mecca 21955, Saudi Arabia
Phone Number:
Location: Saudi Arabia > Makkah Province > Mecca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Raffles Makkah Palace 5*
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Also Known As:
Raffles Makkah Palace Hotel Mecca
Raffles Makkah Palace Mecca

266 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#1 Family Hotel in Mecca #1 Luxury Hotel in Mecca #12 Best Value Hotel in Mecca
Hotel Class
Official Description (provided by the hotel)
Raffles Makkah Palace Saudi Arabia enjoys an outstanding location within the iconic Abraj Al Bait complex, directly adjacent to Al Masjid Al Haram – or Grand Mosque – and the Kaaba, offering easy access to King Abdulaziz Gate, the main entrance to the Grand Mosque. Raffles Makkah Palace also offers a superbly equipped business centre with secretarial services and state-of-the-art private meeting rooms fitted video conferencing facilities, ideal for board meetings and management retreats. Revered as the holiest city on earth for approximately 1.6 billion Muslims, Makkah is the birthplace of the holy Prophet Mohammad (PBUH) and home to sacred sites such as the Kaaba, Al Masjid Al Haram, the Zamzam Well, Jabal Al-Nour, Al-Jamarat and Jabal Thawr. Just steps away from the Grand Mosque, Raffles Makkah Palace is a refined and elegant residential sanctuary featuring 214 suites with breathtaking views of the Grand Mosque and Kaaba, making a stay in the Islamic holy land of Makkah one of spiritual serenity. Spacious suites occupy a minimum of 80 square meters in this exceptional hotel in Makkah and offer separate living and dining spaces while bathrooms are thoughtfully designed with designated areas for ablutions. Personal butlers deliver Raffles’ signature style of anticipatory and thoughtful service, complementing the residential experience at this Makkah hotel. ... more   less 
Number of rooms
214

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