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Raffles Makkah Palace

Travelers' Choice award winner
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Ajyad St, Abraj Al Bait | In front of King Abdel Aziz Gate of Masjid Al Haram, Mecca 21955, Saudi Arabia
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Raffles Makkah Palace
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345 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Al Khobar, Saudi Arabia
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is very good but the room interior needs to be upgraded. The service was good from check- in to checkout. The food was impressive. The buffet opens from 7-11 pm then from 2-4 am. the menu has a wide range of foods to cater for all tastes. This is by far the best hotel in Mecca. Overall my... More 

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Jhelum
1 review
4 of 5 stars Reviewed 1 week ago

The hotel is very good but the room interior needs to be upgraded. Overall my experience of staying in this hotel was very good. I expect better room interior on my next visit. Thank you Regards Nadeem

Review collected in partnership with Raffles Hotels & Resorts

Was this review helpful? Yes
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Greetings from Makkah! Thank you for taking the time to review us on tripadvisor. We are glad you had a pleasurable stay with us . On the other hand, we'll make sure your comments regarding the room interior are sent to concerned department and rest assured your next stay with us will be flawless . Looking forward to... More 

bahrain
Level Contributor
91 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at Raffles for 3 nights in a 2 bedroom suite. The location is central. the building has a shopping mall at its ground floor. The hotel lobby is on the 11th floor, our suite was 5 floors higher. the service was good from check- in to checkout. The food was impressive. The buffet opens from 7-11 pm then... More 

Was this review helpful? Yes
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Valued Guest, Greetings from Makkah ! Thank you for the wonderful review which made the entire Raffles Makkah Palace team happy! We shall be looking forward to welcoming you again in the holy city of Makkah. Best Regards, Ihab K. More 

London
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We booked two suites which should have been next to each other but they are actually on different floors which makes things very inconvenient. This is my 3rd stay at raffles and I expected more considering I am a loyal repeat customer.

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Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Greetings from Makkah! Thank you for taking the time to review us on tripadvisor. We are glad you had a pleasurable stay with us . On the other hand, we'll make sure your comments regarding check in counters are sent to concerned department and rest assured your next stay with us will be flawless . Looking forward to... More 

Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed here for 2 nights on a short Umrah visit with my husband. Our suite was overlooking the Haram. The staff were very friendly and welcoming and our room was amazing. We loved every minute in Raffles and may I add their juices are heavenly. Totally worth every penny.

Review collected in partnership with Raffles Hotels & Resorts

Was this review helpful? Yes
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Thank you for the great feedback you have given us! Our Hotel is very delighted to have hosted you and that you have enjoyed a first class stay here at Raffles Makkah Palace. We hope that you keep us in mind and we hope to welcome you soon in the Holy City! Regards, Ihab K. More 

Al Khubar
1 review
5 of 5 stars Reviewed 3 weeks ago

It was great stay that really enjoyed the place with great services that was excellent in all means and I will have it again if we are going to have better offer in regards of price and such good offers

Review collected in partnership with Raffles Hotels & Resorts

Was this review helpful? Yes
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Thank you for taking the time to review us on tripadvisor. Your comment made the entire team happy! We only strive to exceed your expectations when it comes to our hotel, Raffles Makkah Palace. Looking forward to welcoming you again in the Holy City. Regards, Ihab K. More 

London, United Kingdom
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed here in the last week of May for Umrah. I am very glad I chose this hotel based on Tripadvisor reviews. We were able to check in at 7am and were offered a Haram View for an extra 200 Riyals (approx £40) a night. A bit pricey so politely declined. The Hotel is located within the Clock Tower... More 

Was this review helpful? Yes 1
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Greetings from Makkah! Thank you for taking the time to review us on tripadvisor. We are glad you had a pleasurable stay with us . On the other hand, we'll make sure your comments are sent to concerned departments and rest assured your next stay with us will be flawless . Looking forward to welcoming you again at... More 

1 review
5 of 5 stars Reviewed May 26, 2015

Everything so great that it would look like dream come true. Hotel is very close to the holy mosque. The presidential suite has two bedrooms with one double bed in master bedroom and two queen bed in other room. There are three bathrooms one master with other smaller one and a powder room with the sitting room. It will look... More 

Was this review helpful? Yes
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Thank you for the great feedback you have given us! Our Hotel is very delighted to have hosted you and that you have enjoyed a first class stay here at Raffles Makkah Palace. We hope that you keep us in mind and we hope to welcome you soon in the Holy City! Regards, Ihab K. More 

Qatif
1 review
5 of 5 stars Reviewed May 24, 2015

very impressive premises and staff excellent location excellent food clean rooms great internet connection in guestrooms very secured hotel shops and malls are near-by excellent and prompt butler services

Review collected in partnership with Raffles Hotels & Resorts

Was this review helpful? Yes
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Valued Guest, Thank you for taking the time to review us on tripadvisor. We are glad you had a memorable stay with us. Looking forward to hosting you again at your second home, Raffles Makkah Palace. All the best, Ihab K More 

Kuwait
Level Contributor
3 reviews
5 of 5 stars Reviewed May 20, 2015

This hotel was a good choice when I visit Mecca. I gave it these stars for the: * Interior Design. * Location near to alharam. * View from the suite. * restaurants & cafe. (Especially the cafe that have outside setting area looking over alharam). * stuff was welcoming and very helpful. Definitely I will love to stay there again.

Was this review helpful? Yes
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Thank you for the great feedback you have given us! Our Hotel is very delighted to have hosted you and that you have enjoyed a first class stay here at Raffles Makkah Palace. We hope that you keep us in mind and we hope to welcome you soon in the Holy City! Regards, Ihab K. More 

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