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Raffles Makkah Palace

5.0 of 5 Ajyad St, Abraj Al Bait | In front of King Abdel Aziz Gate of Masjid Al Haram, Mecca 21955, Saudi Arabia
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Raffles Makkah Palace
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Raffles Makkah Palace
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262 reviews from our community

Traveler rating
    202
    35
    18
    5
    2
See reviews for
162
51
4
6
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Turkish first
  • Any
English first
  • All months
    (262)
  • Mar-May only
    (68)
  • Jun-Aug only
    (77)
  • Sep-Nov only
    (46)
  • Dec-Feb only
    (71)
All months
1 review
5 of 5 stars Reviewed 3 days ago NEW

Superb hotel ,excellent location,breakfast is very very good ,staying there we felt it's our home ,from the room we saw KABA ,very clean and quiet ,staf are cooperative ,frond desk service is wonderful,compare the price with other hotel it s number one ,we will must come here again in sha Allah ,I will recommend to my friends to stay here... More 

Review collected in partnership with Raffles Hotels & Resorts

Was this review helpful? Yes
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Mohamed, Greetings from Raffles Makkah Palace! Thank you for the wonderful review which made the entire Raffles Makkah Palace team happy! We shall be looking forward to welcoming you again at your second home in the holy city of Makkah. Best Regards, Ihab K. More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

I was happy during my stay. I found the hotel location is excellent and the staff were responsive and the room was spacious. The food was delicious. The receptiion was very welcoming. The elevators were conveiniently located.

Review collected in partnership with Raffles Hotels & Resorts

Was this review helpful? Yes
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Mubara, Thank you for the great feedback you have given us! Our Hotel is very delighted to have hosted you and that you have enjoyed a first class stay here at Raffles Makkah Palace. We hope that you keep us in mind and we hope to welcome you soon in the Holy City! Regards, Ihab K. More 

Houston, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Beautiful hotel - well kept, clean. Part of the towers of the Makkah Mall. Comfortable beds. True 5 Star Hotel. The location couldn't be beat. Can hear the adhan from your room - not too loud, but a friendly distant hum that makes you feel like you're in the holy city! Take elevators down to the mall main entrance, walk... More 

Was this review helpful? Yes
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Miss Farah, Greetings from Makkah! Thank you for taking the time to review us on tripadvisor. We are glad you had a pleasurable stay with us and that you enjoyed the food. On the other hand, we'll make sure your comments regarding housekeeping are sent to concerned department and rest assured your next stay with us will be flawless... More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

I highly recommend this hotel for several reasons: - It has a good location, near Al Masjed Al Haram. - It is very clean. - The staff are very helpful. - The suite is big and tidy. - The house keeping is done twice a day.

Review collected in partnership with Raffles Hotels & Resorts

Was this review helpful? Yes
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Thank you for taking the time to review us on tripadvisor. Your comment made the entire team happy! We only strive to exceed your expectations when it comes to our hotel, Raffles Makkah Palace. Looking forward to welcoming you again in the Holy City. Regards, Ihab K. More 

Riyadh, Saudi Arabia
Contributor
15 reviews 15 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Distinguished staff and service, additional to it location next to Haram. It is called the Raffles Makkah Palace and you are treated as a guest in a palace. It is an excellent hotel to visit Masjed Haram and enjoy the stay as well.

Review collected in partnership with Raffles Hotels & Resorts

Was this review helpful? Yes
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Mr. Raad, Greetings from Makkah! Thank you for the lovely review, which made the entire staff at Raffles Makkah Palace happy! Looking forward to welcoming you again at your second home. All the best, Ihab K. More 

Jeddah
1 review
4 of 5 stars Reviewed 2 weeks ago

Excellent Location (Near to AlHaram) but very high price. Nice and very high quality Hotel. Room Service Food is extremely good. The dinning court have low quality restaurants and food suppliers all are fast food and no classic restaurants. Directions are not clear to the holly mosque, to the Mall, The Dining Court, the parking. Needs to have more variety... More 

Review collected in partnership with Raffles Hotels & Resorts

Was this review helpful? Yes
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Valued Guest, Greetings from Makkah! Thank you for taking the time to review us on Tripadvisor. We are extremely happy that you enjoyed your stay at Raffles Makkah Palace. on the other hand, we will make sure the comments will be shared with concerned personnel and we hope to see you soon in Raffles Makkah Palace. Regards, Ihab K. More 

Kuwait
Contributor
13 reviews 13 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I selected raffles hotel after great reviews and the reputation of the name. Everything was excellent and up to the mark. Except airconditioning temp which could not adjusted. Room was freezing outside weather was cold. Staff could not do anything about it when reported.

Review collected in partnership with Raffles Hotels & Resorts

Was this review helpful? Yes
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Valued Guest, Thank you for taking the time to review us on tripadvisor. We are glad that everything was excellent and up to the standards. Regarding the troubles you faced with the air-condition, your comment was sent to concerned departments and we will make sure it doesn't happen again. Looking forward to welcoming you again at Raffles Makkah Palace.... More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

My family loved the experience at this hotel. Everything was impressive and I highly recommend it Breakfast t items were versatile, fresh and so tasty. Customer service is outstanding and they try their best to make your stay as convenient as possible

Review collected in partnership with Raffles Hotels & Resorts

Was this review helpful? Yes
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Valued Guest, Thank you for reviewing us on tripadvisor. We are glad your family enjoyed staying with us. Looking forward to welcoming you again in your second home, Raffles Makkah Palace. Regards, Ihab K. More 

Abu Dhabi, United Arab Emirates
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Excellent hotel , high standard rooms and delecious breakfast!!! I stayed in deluxe city room which was big as there is living area. Also the in suite bathroom is amazing! It has everything you need!!

Review collected in partnership with Raffles Hotels & Resorts

Was this review helpful? Yes
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Mrs. Mariam, Thank you for the great feedback you have given us! Our Hotel is very delighted to have hosted you and that you have enjoyed a first class stay here at Raffles Makkah Palace. We hope that you keep us in mind and we hope to welcome you soon in the Holy City! Regards, Ihab K. More 

Jeddah, Saudi Arabia
Contributor
14 reviews 14 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

the best hotel in mekkah , all rooms are suites ( bad room plus leaving roam ) beautiful and spasious , i think the only hotel with Gym in abradj el bait the only negative things is when we add additional bed for third person ( its cost 300SAR with Breackfast ) but the quality of the bed was bad... More 

Was this review helpful? Yes
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Mr. Karim, Thank you for taking the time to review us on Tripadvisor. We are extremely happy that you enjoyed your stay at Raffles Makkah Palace. on the other hand, we are disheartened to hear that the extra bed wasn't comfortable . We will make sure the comment will be shared with concerned personnel and we hope to see... More 

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Additional Information about Raffles Makkah Palace

Address: Ajyad St, Abraj Al Bait | In front of King Abdel Aziz Gate of Masjid Al Haram, Mecca 21955, Saudi Arabia
Phone Number:
Location: Saudi Arabia > Makkah Province > Mecca
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Raffles Makkah Palace 5*
Number of rooms: 214
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Also Known As:
Raffles Makkah Palace Hotel Mecca
Raffles Makkah Palace Mecca
Hotel Style:
#1 Family Hotel in Mecca
#1 Luxury Hotel in Mecca
#17 Best Value Hotel in Mecca

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