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Raffles Makkah Palace

5.0 of 5 Ajyad St, Abraj Al Bait | In front of King Abdel Aziz Gate of Masjid Al Haram, Mecca 21955, Saudi Arabia
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Raffles Makkah Palace
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Raffles Makkah Palace
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238 reviews from our community

Traveler rating
    183
    32
    17
    4
    2
See reviews for
143
48
4
6
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Turkish first
  • Any
English first
  • All months
    (238)
  • Mar-May only
    (68)
  • Jun-Aug only
    (77)
  • Sep-Nov only
    (46)
  • Dec-Feb only
    (47)
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Dubai
Top Contributor
128 reviews 128 reviews
117 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

What a wonderful reception....excellent hospitality and service. Best ever experienced in Makkah . Hopefully others learn the way to be gracious to guest ... Suites are a wonderful size and great views. All in all, top rated experience

Was this review helpful? Yes
Ihab K, Manager at Raffles Makkah Palace, responded to this review

Dear Valued Guest, Thank you for posting your review on Tripadvisor. Your comments made the entire Raffles Team Happy. Now we only strive to maintain and even exceed your expectations. Looking forward to welcoming you again in Raffles Makkah Palace. Regards, More 

Alriyadh
1 review
5 of 5 stars Reviewed 6 days ago NEW

overall my stay was excellent, the rooms is clean, the view is outstanding. The food quality especially at the Buffet is poor quality, and lack real taste and good and clean chef. The food quantiy and variety is a lot, but no taste, soemtimes cold, or not clean.

Review collected in partnership with Raffles Hotels & Resorts

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Dhahran, Saudi Arabia
Top Contributor
105 reviews 105 reviews
35 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Makkah raffles is the best suit hotel in the holy city by far than any other hotel.i stayed almost every where in Makkah but never like the space ,comfort ,and great service .the other fantastic thing in the hotel is the huge selection of the breakfast buffet.i ve visited hotels around the world but never seen such buffet.our stay is... More 

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Al Jubail
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Hotel is at a great location for going to the Haram for every prayers. Staff is plentiful, always with a smile and they are proud to accommodate you as their guest. Breakfast was great with a lot of options. Shops are inside the hotel complex at lobby level. Overall for 'Umrah and Hajj at a great location , this is... More 

Review collected in partnership with Raffles Hotels & Resorts

Was this review helpful? Yes 1
Ihab K, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Greetings from Raffles Makkah! Thank you for the wonderful review which made the entire Raffles Makkah Palace team happy! We shall be looking forward to welcoming you again in the holy city of Makkah. Best Regards, More 

Jeddah, Saudi Arabia
Top Contributor
52 reviews 52 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Its not the first time my family and I stay at the Raffles Makkah Palace. Great, helpful staff who are always on call. Beautiful view from our suite that looks over the Kaaba. Very relaxing hotel with great facilities at your service. A must stay for sure.

Was this review helpful? Yes
Ihab K, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Greetings from Raffles Makkah! Thank you for the wonderful review which made the entire Raffles Makkah Palace team happy! We shall be looking forward to welcoming you again in the holy city of Makkah. Best Regards More 

Ras Al Khaimah, United Arab Emirates
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel closes to haram and to elevators. The sheik Abdulaziz gate is closr for haram extension so it's bit far from hotel. Food is various and fresh. room is spacious all are suites. Service and housekeeping needs attention.

Was this review helpful? Yes
Ihab K, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Thank you for the great feedback you have given us! Our Hotel is very delighted to have hosted you . We hope that you keep us in mind and we hope to welcome you soon in the Holy City of Makkah. Regards, More 

Dubai, United Arab Emirates
Top Contributor
52 reviews 52 reviews
38 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel for five nights. Overall the hotel is nice and staff are nicer. Rooms are very comfortable. I have noticed that the hotel is becoming old and renovation is required. Room service and housekeeping require improvements to keep up with their Internationl standards

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Kuwait, Al Kuwayt, Kuwait
Top Contributor
60 reviews 60 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We arrived at raffles for a 4nights stay as a group of 4 with 2 rooms booking for Omra with confirmed adjacent rooms during booking. First thing, we got rooms in different floors and reception said that's the only thing available and they are fully booked! and we had to show him our printed confirmed reservation as a group which... More 

Was this review helpful? Yes 3
Ihab K, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Thank you for letting us know about your experience. We are extremely saddened to see that you did not have a positive stay with us. We are kindly asking you to send us further details and suggestions to socialmediamakkah@raffles.com. We apologize for any laps during your stay and we look forward to hear from you. Best Regards More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

The rome was comfortable so good.. The food excellent specialy the breakfast.. The location so perfect.. The front desk so frendly and helpful.. Definitely I will be back soon by God will...........,.

Review collected in partnership with Raffles Hotels & Resorts

Was this review helpful? Yes
Ihab K, Assistant Communication Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Greetings from Raffles Makkah! Thank you for the wonderful review which made the entire Raffles Makkah Palace team happy! We shall be looking forward to welcoming you again in the holy city of Makkah. Best Regards, More 

Riyadh Province, Saudi Arabia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have stayed here before and loved my stay. The rooms are excellent and the overall hotel is outstanding. I loved my stay and recommend to everyone. The breakfast buffet was OK not too many choices but quality of food was great.

Review collected in partnership with Raffles Hotels & Resorts

Was this review helpful? Yes 1
Ihab K, Assistant Communication Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Thank you very much for this amazing review. Your review made the whole Raffles Makkah Palace staff happy and we are delighted to hear that you enjoyed the quality of food. - We do hope to have the pleasure of welcoming you back on another occasion. Best Regards, More 

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Additional Information about Raffles Makkah Palace

Address: Ajyad St, Abraj Al Bait | In front of King Abdel Aziz Gate of Masjid Al Haram, Mecca 21955, Saudi Arabia
Phone Number:
Location: Saudi Arabia > Makkah Province > Mecca
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Raffles Makkah Palace 5*
Number of rooms: 214
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Also Known As:
Raffles Makkah Palace Hotel Mecca
Raffles Makkah Palace Mecca
Hotel Style:
#1 Luxury Hotel in Mecca
#1 Family Hotel in Mecca
#16 Best Value Hotel in Mecca

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