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Raffles Makkah Palace

Travelers' Choice award winner
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Ajyad St, Abraj Al Bait | In front of King Abdel Aziz Gate of Masjid Al Haram, Mecca 21955, Saudi Arabia
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Raffles Makkah Palace
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350 Reviews from our TripAdvisor Community

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Traveler rating
    277
    43
    22
    6
    2
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225
62
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6
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Turkish first
  • Any
English first
  • All months
    (350)
  • Mar-May only
    (128)
  • Jun-Aug only
    (93)
  • Sep-Nov only
    (46)
  • Dec-Feb only
    (83)
All months
Dohaa
1 review
5 of 5 stars Reviewed yesterday NEW

never book this hotel throw the direct hotel phone cuz you need to call at lest more then 5 times to get a respond from the staff ... don't be surprised if the front desk staff cloth not pressing ....

Review collected in partnership with Raffles Hotels & Resorts

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Riyadh, Saudi Arabia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Maybe the best hotel around Haram, but the housing keeping is not at the level of quality expected. And the room service is very slow. The food is excellent in all restaurants and room service. The rooms are bit smaller than stated by the website, maybe because of bathroom/toilets area.

Review collected in partnership with Raffles Hotels & Resorts

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Toronto, Canada
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Went to Mecca for a religious trip with my wife. My father in law met up with us, as he lives in Riyadh, so we ended up getting 2 Suites with a connecting door. We picked Raffles because of the value we were getting, comparing to the other Hotels located in the famous Clock Tower. The checkin was a breeze,... More 

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Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Greetings from Makkah! Thank you for taking the time to review our hotel on TripAdvisor and sharing your experience with us. We shall be looking forward to welcome you again in the holy city of Makkah . Best Regards , Ihab K. More 

Al Khobar, Saudi Arabia
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is very good but the room interior needs to be upgraded. The service was good from check- in to checkout. The food was impressive. The buffet opens from 7-11 pm then from 2-4 am. the menu has a wide range of foods to cater for all tastes. This is by far the best hotel in Mecca. Overall my... More 

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Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Thank you for taking the time to review us on tripadvisor. We are glad you had a pleasurable stay with us. Looking forward to hosting you again at your second home, Raffles Makkah Palace. All the best, Ihab K. More 

Jhelum
1 review
4 of 5 stars Reviewed 5 weeks ago

The hotel is very good but the room interior needs to be upgraded. Overall my experience of staying in this hotel was very good. I expect better room interior on my next visit. Thank you Regards Nadeem

Review collected in partnership with Raffles Hotels & Resorts

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Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Greetings from Makkah! Thank you for taking the time to review us on tripadvisor. We are glad you had a pleasurable stay with us . On the other hand, we'll make sure your comments regarding the room interior are sent to concerned department and rest assured your next stay with us will be flawless . Looking forward to... More 

bahrain
Level Contributor
161 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed June 24, 2015

I stayed at Raffles for 3 nights in a 2 bedroom suite. The location is central. the building has a shopping mall at its ground floor. The hotel lobby is on the 11th floor, our suite was 5 floors higher. the service was good from check- in to checkout. The food was impressive. The buffet opens from 7-11 pm then... More 

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Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Valued Guest, Greetings from Makkah ! Thank you for the wonderful review which made the entire Raffles Makkah Palace team happy! We shall be looking forward to welcoming you again in the holy city of Makkah. Best Regards, Ihab K. More 

London
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 16, 2015

We booked two suites which should have been next to each other but they are actually on different floors which makes things very inconvenient. This is my 3rd stay at raffles and I expected more considering I am a loyal repeat customer.

Was this review helpful? Yes
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Greetings from Makkah! Thank you for taking the time to review us on tripadvisor. We are glad you had a pleasurable stay with us . On the other hand, we'll make sure your comments regarding check in counters are sent to concerned department and rest assured your next stay with us will be flawless . Looking forward to... More 

Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed June 14, 2015

Stayed here for 2 nights on a short Umrah visit with my husband. Our suite was overlooking the Haram. The staff were very friendly and welcoming and our room was amazing. We loved every minute in Raffles and may I add their juices are heavenly. Totally worth every penny.

Review collected in partnership with Raffles Hotels & Resorts

Was this review helpful? Yes
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Thank you for the great feedback you have given us! Our Hotel is very delighted to have hosted you and that you have enjoyed a first class stay here at Raffles Makkah Palace. We hope that you keep us in mind and we hope to welcome you soon in the Holy City! Regards, Ihab K. More 

Al Khubar
1 review
5 of 5 stars Reviewed June 11, 2015

It was great stay that really enjoyed the place with great services that was excellent in all means and I will have it again if we are going to have better offer in regards of price and such good offers

Review collected in partnership with Raffles Hotels & Resorts

Was this review helpful? Yes
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Thank you for taking the time to review us on tripadvisor. Your comment made the entire team happy! We only strive to exceed your expectations when it comes to our hotel, Raffles Makkah Palace. Looking forward to welcoming you again in the Holy City. Regards, Ihab K. More 

London, United Kingdom
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed June 5, 2015

I stayed here in the last week of May for Umrah. I am very glad I chose this hotel based on Tripadvisor reviews. We were able to check in at 7am and were offered a Haram View for an extra 200 Riyals (approx £40) a night. A bit pricey so politely declined. The Hotel is located within the Clock Tower... More 

Was this review helpful? Yes 1
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Greetings from Makkah! Thank you for taking the time to review us on tripadvisor. We are glad you had a pleasurable stay with us . On the other hand, we'll make sure your comments are sent to concerned departments and rest assured your next stay with us will be flawless . Looking forward to welcoming you again at... More 

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