I am staying in Al-Safwa Royal Orchid from 23-30 April And today had a really bad experience with the hotel restaurant. The manager in charge was very rude and racist towards Asians. We were pushed to a different corner for breakfast which served bad quality. The only edible food is the egg counter, but it seems was not included in... More

Any problem, no matter how major or minor, I can assure you will not be dealt with according to reasonable standards due to arrogance of management. If arriving by car at one of the five prayer times you may as well forget about entering the hotel for a couple of hours. Hotel will not take responsibility for Road closures at... More

well my first impression when i arrived at this hotel is crowded because the ground floor is full with store,i have to go up with elevator first to achieve lobby and change to another elevator to go to my room.. My room is great,beds are very nice but i don't like their bathroom..it was very small and it's not made... More

The location of this hotel is fantastic. However it is accessed through a mall. This makes it a bit awkward if you are visiting for the first time because you will need to get your luggage and find your way up the elevators to the reception. There are many lifts, so you can get in and out of the hotel... More

We stayed in this hotel for five nights and were disappointed with the room, the hotel entrance which was through a bazaar and very busy and also the open buffet breakfast. The location was great but it is not a five star hotel, maximum 3 stars. The service was ok and people were helpful. You can buy zamzam water from... More

very close to elmasjed elharam the worst thing is internet so weak at room but breakfast and view to Haram is great while u are having breakfast location is great so close elevators are many and so fast it was really good days

Amazing hotel,very modern.Extremely comfartable hotel.Rooms are very spacious.Bathrooms also nice and spacious.The location of the hotel is perfect very close to Haram.16 Lifts which make a massive difference compared to other hotels. Room service was excellent.Only negative was from the hotel phone you cant get through to reception which does become frustrating. Wifi was one of the best ive ever... More

stayed here during our umrah trip ..6-9 Januuary 2013.had the quickest check in ever...in about 5 mins flat!!!!the hotel is as closest to the haram as u can get..room cleaning really needs to improve....we had to make our beds up everyday or else it was never done!!..had to keep requesting towels water soap etc.had a room facing the inner court... More

I visited Makkah Mukkarramah back in February '12 and it was my 2nd trip to S.A, The hotel has an excellent location some steps from Masjid al Haram, thats the good point about this hotel. The breakfast is another thumbs up. There are some negatives too, such as the room size, its quite small in comparison to Makkah Hilton which... More