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Al Marwa Rayhaan by Rotana-Makkah

5.0 of 5 King Abdul Aziz Gate, Abraj Al Bait | PO Box 9601, Mecca 21955, Saudi Arabia
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Certificate of Excellence 2014
Al Marwa Rayhaan by Rotana-Makkah
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223 reviews from our community

Traveler rating
    98
    64
    26
    17
    18
See reviews for
138
26
15
7
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Indonesian first
  • Turkish first
  • Any
English first
  • All months
    (223)
  • Mar-May only
    (77)
  • Jun-Aug only
    (43)
  • Sep-Nov only
    (43)
  • Dec-Feb only
    (60)
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Kuala Lumpur
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I have stayed at this place twice and we loved it very much. The rooms are spacious and it has the view of the Kaaba. Below the hotel is the mall, hence, it is easy to find food if you dont feel like cooking. And it is just 2-3 minutes walk from the doors of Masjidil Haraam. The service is... More 

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1 review
4 of 5 stars Reviewed 6 days ago NEW

hotel was good, but room clean in not that good, maybe due to it is a busy hotel. food was good but no free wifi in the room, you have to pay, and it is expensive, otherwise rest was fine. i recommend this hotel

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Bekasi, Indonesia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for 3 nights. The hotel was really close to Masjidil Haram. Meals were fresh, tasty but i think it needs more types of foods. I ate 3 times a day in hotel resto and it felt like the menus were repetitive. The staff and housekeeping were cooperative and friendly. My room was spacious, clean but bathroom wasn't... More 

Was this review helpful? Yes 2
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Pramuditha Thank you for choosing to stay at Al Marwa AlRayhann Makkah by Rotana. I very much appreciate that you took the time for sharing your delightful experience during your stay at our Hotel. We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments. Sincerely,... More 

abudhabi
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

We staied in royal suite, surprisingly very small . The suite was not clean and room quality was poor. Customer services and recipcinest was ignoring my presence when check in and check out. I check out on the first night and i was planning to stay 2 nights. I checked out with no questions about why i discontinued my stay.... More 

Was this review helpful? Yes 1
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Reed Thank you very much for taking the time to share your comments with us. It is only through candid, constructive feedback that we can strive to better our products and refine our services. With much regret, we have noted your dissatisfaction with regards Reception service. Please accept our sincere apologies for any discomfort caused. Every hotel is... More 

Senior Contributor
29 reviews 29 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We arrived by about 7am on day of checkin the reception was nice enough to accommodate our early checkin. Room was up to date with an amazing view of the Kaaba which cannot be justified with words. The breakfast was good with a decent selection and also the proximity of the hotel to the Haram is extremely convenient, literally down... More 

Was this review helpful? Yes 1
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Afk2014 Thank you for choosing to stay at Al Marwa AlRayhann Makkah by Rotana. I very much appreciate that you took the time for sharing your experience during your stay at our Hotel. We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments. Sincerely, Nidal... More 

Kuala Lumpur, Malaysia
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed in rotana for our umrah trip. Our accommodation was arranged by our travel agent. The hotel was located very near to the Alharam. I have stayed in the AlSafwa towers before and with the ongoing renovations, this hotel is a much better option. The rooms are spacious and clean. The food was okay but the dessert table was great.... More 

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Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mrs. Nnadiama Thank you for choosing to stay at Al Marwa AlRayhann Makkah by Rotana. I very much appreciate that you took the time for sharing your delightful experience during your stay at our Hotel. We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments. Sincerely,... More 

Islamabad, Pakistan
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Check in was good and smooth. The room and bathroom were overall quite good. Quality of toiletries was good. However water would leak into the bathroom when one took a shower. The TV in the room was stuck onto one channel. The remote just wouldnt work. Another matter that we didnt complain. Being busy with the Mosque and Prayer routine... More 

Was this review helpful? Yes
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Malikamad I greatly appreciate you taking the time to share with us your experience during your recent stay and the feedback highlighted from your side. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target... More 

Manchester, United Kingdom
Top Contributor
62 reviews 62 reviews
17 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at Al Marwa Rayhaan during the busy Hajj season, and checked in a few days after Hajj so we expected it to be very busy, but our first impression of the hotel was not very good. We arrived with our tour group and everyone was given their room keys quite promptly so we didn't have to wait around... More 

Was this review helpful? Yes
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mrs. Ayesha First of all, I would like to thank you for choosing Al Marwa Al Rayhann as your residence while you are visiting Makkah, it’s our pleasure being your host. It is our goal to consistently provide finer service and your comments are very important to us. The feedback we receive from our valued guests like you enables... More 

Dammam, Saudi Arabia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 20, 2014 via mobile

This hotel suite that I have been upgraded to , directly overlooks Holy Kaabah . We have greatly enjoyed our worship facing the kaabah through our in the suite's windows. The services provided by all the staff were excellent.

Was this review helpful? Yes 2
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Shehabi Thank you for choosing to stay at Al Marwa AlRayhann Makkah by Rotana. I very much appreciate that you took the time for sharing your delightful experience during your stay at our Hotel. . We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments.... More 

Riyadh, Saudi Arabia
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 17, 2014

I booked a family suite for 3 nights the rooms was clean and tidy. The living room is so small with one double couch. The breakfast was so nice with many options. it is first time to have the double bed room without en-suite bathroom and the 2 singles bed has the en-suite bathroom. The housekeeping staff are so bad,... More 

Was this review helpful? Yes 1
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Majedma10 I greatly appreciate you taking the time to share with us your experience during your recent stay and the feedback highlighted from your side. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target... More 

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Additional Information about Al Marwa Rayhaan by Rotana-Makkah

Address: King Abdul Aziz Gate, Abraj Al Bait | PO Box 9601, Mecca 21955, Saudi Arabia
Location: Saudi Arabia > Makkah Province > Mecca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Al Marwa Rayhaan by Rotana-Makkah 5*
Number of rooms: 481
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Also Known As:
Al Marwa Rayhaan By Rotana-Makkah Hotel Mecca
Al Marwa Rayhaan By Rotana-Makkah Mecca
Hotel Style:
#10 Best Value Hotel in Mecca
#17 Luxury Hotel in Mecca

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