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Al Marwa Rayhaan by Rotana-Makkah

5.0 of 5 King Abdul Aziz Gate, Abraj Al Bait | PO Box 9601, Mecca 21955, Saudi Arabia
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Al Marwa Rayhaan by Rotana-Makkah
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Al Marwa Rayhaan by Rotana-Makkah
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212 reviews from our community

Traveler rating
    95
    58
    26
    17
    16
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129
25
15
7
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Indonesian first
  • Turkish first
  • Any
English first
  • All months
    (212)
  • Mar-May only
    (76)
  • Jun-Aug only
    (43)
  • Sep-Nov only
    (43)
  • Dec-Feb only
    (50)
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Dammam, Saudi Arabia
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

This hotel suite that I have been upgraded to , directly overlooks Holy Kaabah . We have greatly enjoyed our worship facing the kaabah through our in the suite's windows. The services provided by all the staff were excellent.

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Riyadh, Saudi Arabia
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I booked a family suite for 3 nights the rooms was clean and tidy. The living room is so small with one double couch. The breakfast was so nice with many options. it is first time to have the double bed room without en-suite bathroom and the 2 singles bed has the en-suite bathroom. The housekeeping staff are so bad,... More 

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Manchester, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

although the room cleaner was insistent on £10 tips every other day, and the receptionist was moody and seemed like a racist it was an amazing hotel. the location is very close to the kaabah which is ideal.

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Cairo, Egypt
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Very good hotel. .very clean...a good breakfast. ..very close to the haram of course. .i highly recommende this hotel for anyone ..but i visited the hotel not in the high season.......................................................

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2 reviews
3 of 5 stars Reviewed 4 weeks ago

Unclean bathroom, rotten odour from shower area, i had to leave the water running! Long time to check in.. NO one answers operator when i call from my room. I had to leave after one night for another hotel.. Even when i booked a more expensive room 1400 SAR per night for a Kaaba view, the window was dirty!! No... More 

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Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Islam First of all, I would like to thank you for choosing Al Marwa Al Rayhann as your residence while you are visiting Makkah, it’s our pleasure being your host. It is our goal to consistently provide finer service and your comments are very important to us. The feedback we receive from our valued guests like you enables... More 

Makkah
1 review
4 of 5 stars Reviewed 4 weeks ago

I stayed 3 nights, from Friday 14 November 2014 until Monday 17 November 2014. Everything is good in this hotel, except: 1) Appalling check-in time. At 16:00 the room was not ready, and I got my room keys at 16:40. Unacceptable ! The lobby was crowed with people also waiting for their rooms. The staff at the reception didn't even... More 

Review collected in partnership with this hotel

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Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Value Guest I greatly appreciate you taking the time to share with us your experience during your recent stay and the constructive feedback highlighted from your side. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us... More 

Jubail
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 16, 2014

I booked the hotel by booking.com website for 2 adults and 2 children, its clearly mentioned the room for 2+2. For that I leave less priced hotel room and selected this one as I have 2+2 family. When I reached Marwa Rayyan Rotana offered me 1 only queen size bed. When I show reception the booking he said ok we... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Aslampansare I greatly appreciate you taking the time to share with us your experience during your recent stay and apologize for any inconvenience you may have experienced. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us... More 

Makkah
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 16, 2014

The Receptionist at night shift , called Fahad. He is liar , and rude .. When i went to my room i found that he gave me quad room instead of double room, and the phone were not working and not dialing even the reception. When I came back to him I told him this is not the room I... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Agamalm I greatly appreciate you taking the time to share with us your experience during your recent stay and apologize for any inconvenience you may have experienced. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us... More 

Sharjah, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 9, 2014

I booked a "Premium suite with part Kaaba view" including breakfast, on arrival the agent advised me that my suite is not yet ready and might take some time, but as a courtesy from the hotel we will upgrade you to the next category which is the "Royal suite with panoramic Kaaba view" which was superb and it has two... More 

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Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Ibrahim Thank you for your recent correspondence regarding Al Marwa Al Rayhann Makkah by Rotana, We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts... More 

Riyadh, Saudi Arabia
Top Contributor
257 reviews 257 reviews
31 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed November 7, 2014

The room we reserved had an awesome view on Kaaba and Holy Mosque. The services was excellent and the staff was so friendly. The internet was free inside the room. The toilets was so clean and equipped with all needs. A big restaurant serving open buffet with very wide varieties of meals daily on Sohour and Iftar

Was this review helpful? Yes
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Abdulmoez Thank you for having taken the time and effort to write us your feedback, I was delighted to learn that overall you enjoyed your stay with us at the Al Marwa Al Rayhann Makkah. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our... More 

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Additional Information about Al Marwa Rayhaan by Rotana-Makkah

Address: King Abdul Aziz Gate, Abraj Al Bait | PO Box 9601, Mecca 21955, Saudi Arabia
Location: Saudi Arabia > Makkah Province > Mecca
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Al Marwa Rayhaan by Rotana-Makkah 5*
Number of rooms: 481
Reservation Options:
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Also Known As:
Al Marwa Rayhaan By Rotana-Makkah Hotel Mecca
Al Marwa Rayhaan By Rotana-Makkah Mecca
Hotel Style:
#11 Best Value Hotel in Mecca
#15 Luxury Hotel in Mecca

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