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Al Marwa Rayhaan by Rotana-Makkah

5.0 of 5 King Abdul Aziz Gate, Abraj Al Bait | PO Box 9601, Mecca 21955, Saudi Arabia
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Al Marwa Rayhaan by Rotana-Makkah
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Al Marwa Rayhaan by Rotana-Makkah
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208 reviews from our community

Traveler rating
    94
    55
    26
    17
    16
See reviews for
126
25
15
7
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Indonesian first
  • Turkish first
  • Any
English first
  • All months
    (208)
  • Mar-May only
    (76)
  • Jun-Aug only
    (43)
  • Sep-Nov only
    (43)
  • Dec-Feb only
    (46)
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2 reviews
3 of 5 stars Reviewed 3 days ago NEW

Unclean bathroom, rotten odour from shower area, i had to leave the water running! Long time to check in.. NO one answers operator when i call from my room. I had to leave after one night for another hotel.. Even when i booked a more expensive room 1400 SAR per night for a Kaaba view, the window was dirty!! No... More

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Makkah
1 review
4 of 5 stars Reviewed 1 week ago

I stayed 3 nights, from Friday 14 November 2014 until Monday 17 November 2014. Everything is good in this hotel, except: 1) Appalling check-in time. At 16:00 the room was not ready, and I got my room keys at 16:40. Unacceptable ! The lobby was crowed with people also waiting for their rooms. The staff at the reception didn't even... More

Review collected in partnership with this hotel

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Jubail
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I booked the hotel by booking.com website for 2 adults and 2 children, its clearly mentioned the room for 2+2. For that I leave less priced hotel room and selected this one as I have 2+2 family. When I reached Marwa Rayyan Rotana offered me 1 only queen size bed. When I show reception the booking he said ok we... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Makkah
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The Receptionist at night shift , called Fahad. He is liar , and rude .. When i went to my room i found that he gave me quad room instead of double room, and the phone were not working and not dialing even the reception. When I came back to him I told him this is not the room I... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Sharjah, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I booked a "Premium suite with part Kaaba view" including breakfast, on arrival the agent advised me that my suite is not yet ready and might take some time, but as a courtesy from the hotel we will upgrade you to the next category which is the "Royal suite with panoramic Kaaba view" which was superb and it has two... More

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Riyadh, Saudi Arabia
Top Contributor
224 reviews 224 reviews
29 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room we reserved had an awesome view on Kaaba and Holy Mosque. The services was excellent and the staff was so friendly. The internet was free inside the room. The toilets was so clean and equipped with all needs. A big restaurant serving open buffet with very wide varieties of meals daily on Sohour and Iftar

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Dear Room Manger I am One guest from Bahrain and made an arrangement with the locsl agent that he had an agreement with you to book me a room from 30 oct to 3 Nov 2014. And I settled the room charges to him at Bahrain fully. But due to urgent issued. On 28 oct I sent an email to... More

Was this review helpful? Yes 1
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Value Guest, I noticed your comments, please email me all the booking details to be able to help you in regards to your booking cancelation, My Email is nidal.alayan@rotana.com Best Regrads Nidal M, Alayan Director of Rooms More

London, United Kingdom
Contributor
11 reviews 11 reviews
5 of 5 stars Reviewed 4 weeks ago

Its a luxury five star hotel just by Haram. Its less then 2 minutes walk from one the main entrances. We really liked our stay here, the service was good though it was very busy as it was the hajj season. Overall location and the hotel was very good.

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Manchester, United Kingdom
Top Contributor
65 reviews 65 reviews
13 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed October 21, 2014

Location is excellent just 5 minute walk to haram. Other than that service could be better. Breakfast room was very good with excellent choice and beautiful view of kaba. Hotel is located in same building as shopping centre so convenient for good and shopping. Room was decent standard but was dirty it had food stain on wall and carpet not... More

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Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Jasim, Thank you for choosing to stay at Al Marwa AlRayhann Makkah by Rotana. I very much appreciate that you took the time for sharing your experience during your stay at our Hotel. . We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments. Sincerely,... More

Al Muharraq, Bahrain
Top Contributor
59 reviews 59 reviews
43 hotel reviews
97 helpful votes 97 helpful votes
2 of 5 stars Reviewed October 15, 2014

It is only 5min walkable distance from Al Haram; and it is situated at Abraj Al Bait projects, just above a commercial complex that includes multi-storied shopping mall, where you can find and bay everything you want The rooms were remodelled, very pinkish and smaller than what I stayed in previously for paying the same price. There was small closet,... More

Was this review helpful? Yes 3
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. weldan077 Thank you very much for taking the time to share your comments. It is only through candid, constructive feedback that we can strive to better our products and refine our services. With much regret, we have noted your dissatisfaction with regards Reception and Concierge service. Please accept our sincere apologies for any discomfort caused. Every hotel is... More

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Additional Information about Al Marwa Rayhaan by Rotana-Makkah

Address: King Abdul Aziz Gate, Abraj Al Bait | PO Box 9601, Mecca 21955, Saudi Arabia
Location: Saudi Arabia > Makkah Province > Mecca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Al Marwa Rayhaan by Rotana-Makkah 5*
Number of rooms: 481
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Also Known As:
Al Marwa Rayhaan By Rotana-Makkah Hotel Mecca
Al Marwa Rayhaan By Rotana-Makkah Mecca

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