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Al Marwa Rayhaan by Rotana-Makkah

King Abdul Aziz Gate, Abraj Al Bait | PO Box 9601, Mecca 21955, Saudi Arabia
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Al Marwa Rayhaan by Rotana-Makkah
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257 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Indonesian first
  • Russian first
  • Turkish first
  • Any
English first
  • All months
    (257)
  • Mar-May only
    (95)
  • Jun-Aug only
    (59)
  • Sep-Nov only
    (43)
  • Dec-Feb only
    (60)
All months
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Unique location in abraj albayt towers ... steps away from AlHaram floor and main gates. Easy access, quick check in/out, friendly helpful front disc officers. Clean room, good size, comfortable bed mattresses and pillows (really comfortable) I like the room design specially the light system. Helpful generous house keeping, free complementaries (daily water bottles, water boiler, tea bags, coffee and... More 

Was this review helpful? Yes
Nidal A, Director of rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Value Guest Thank you for choosing to stay at Al Marwa Al Rayhann Makkah By Rotana, I very much appreciated that you took the time for sharing your delightful experience during your stay at our Hotel. We hope to have the opportunity to welcome you back at our hotel on your next visit and thank you for your comments.... More 

Jakarta, Indonesia
Level Contributor
85 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is very strategically located by the Haram. The buffet is delicious and various food are available to cater different nations. And if you are lucky you can sit by the window and enjoy the view of Kaaba. The room is equipped with sound system linked to the haram so old people and women can still follow the imam... More 

Was this review helpful? Yes
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Value Guest, Thank you for choosing to stay at Al Marwa AlRayhann Makkah by Rotana. I very much appreciate that you took the time for sharing your delightful experience during your stay at our Hotel. . We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments.... More 

Dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 23, 2015

Very close to Masjidil Haram, the hotel has AV directly from Masjidil Haram. Very conveniently located at The Clock Tower, the hotel lift event has dedicated floor to go directly to Al Haram floor. Will definitely come back Inshallah.... The Best Holiday money can buy

Was this review helpful? Yes
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Value Guest, Thank you for choosing to stay at Al Marwa AlRayhann Makkah by Rotana. I very much appreciate that you took the time for sharing your delightful experience during your stay at our Hotel. . We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments.... More 

1 review
1 of 5 stars Reviewed July 20, 2015

I'm currently residing in this appalling hotel and have been here since the 30th June. The check in staff are arrogant and clearly are not trained well. I arrived in the state of ihram so I couldn't show my frustration and they seem to take advantage of this and take the upmost Liberty. They seem to be over crowded rooms,... More 

Was this review helpful? Yes
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Our Valued Guests, Let me first thank you for choosing AlMarwa Rayhann for your visit to Makkah, regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience you may have experienced during your previous stay with us. It is our goal to consistently... More 

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 15, 2015

I visited the hotel withy husband on our umrah trip, earlier this month. The hotel was nice, location was good too! However rooms were a bit small and cleanliness in rooms were overlooked - for instance the shelves, cupboards and tops had not be been wiped and dusted. The mugs in our room were dirty upon arrival and the spoon... More 

Was this review helpful? Yes 1
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Value Guest I greatly appreciate you taking the time to share with us your experience during your recent stay and the constructive feedback highlighted from your side. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us... More 

Lahore, Pakistan
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed July 13, 2015

My second visit after a couple of years. Its a great place if you want to be close to the Haram but that is about it. Had it not been for a very nice guest relation office (lady) who spoke good English, I would have been completely ignored as the reception staff speak only Arabic. The service seemed "Arab centric"... More 

Was this review helpful? Yes
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Value Guest I greatly appreciate you taking the time to share with us your experience during your recent stay and the constructive feedback highlighted from your side. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us... More 

Port Said, Egypt
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 11, 2015

Amazing facilities of the hotel but the service considered very low , it may because the crowded rooms and many guests , but in this case they should hire more workers the overall rating is very good and fantastic view , quick check in , bad front office service the food was amazing at the breakfast buffet the WIFI service... More 

Was this review helpful? Yes
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Value Guest I greatly appreciate you taking the time to share with us your experience during your recent stay and the constructive feedback highlighted from your side. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us... More 

Level Contributor
69 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed July 8, 2015

The Ifthar menu was nice and great Selection We were able to pray Magrib with Ifthar on the open Terrance in restaurant facing Haram with Kabah View Mr Mohamed on reception was helpful to us Down the elevators and minute or 2 walk to haram In Abraj tower so was easy access to many shopping needs , a bindawood in... More 

Was this review helpful? Yes
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Value Guest Thank you for choosing to stay at Al Marwa AlRayhann Makkah by Rotana. I very much appreciate that you took the time for sharing your delightful experience during your stay at our Hotel. . We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments.... More 

Brunei Darussalam
1 review
5 of 5 stars Reviewed July 8, 2015

Al Marwa Rayhaan is one of Rotana's first hotel overlooking the haram hotel at the level of a high level of hotel service actually five-star all over the place is very clean the hotel in the beginning of the reception, where rooms are clean spacious bathroom on the level of a high level of hygiene and bath linen and the... More 

Was this review helpful? Yes
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Abrar Thank you for sharing your experience with us, we are pleased to know that we were able to meet your expectations during your recent It is truly rewarding when a valuable guest like you recognizes our efforts to provide outstanding services and takes the time to say thank you. Your comments will be shared with our entire staff,... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 30, 2015

We stayed over easter was part of a family group adults and kids we booked tow family suites excellent value for money and location was brilliant. The Manager was very accomadating and arranged a late checkout for us. Defo recommend if travelling with family

Was this review helpful? Yes 2
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Amjad Thank you for sharing your experience with us, we appreciate you taking the time to make us aware of your delightful experience during your recent stay. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Sincerely, Nidal Alayan Director of Rooms More 

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