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All 202 Mecca hotels

Al Marwa Rayhaan by Rotana-Makkah

5.0 of 5 Hotel   |   King Abdul Aziz Gate, Abraj Al Bait | PO Box 9601, Mecca 21955, Saudi Arabia
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Al Marwa Rayhaan by Rotana-Makkah
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77%
Ranked #6 of 202 hotels in Mecca
A recent review
5 of 5 stars reviewed 1 week ago
422Sumaya Dubai, United Arab Emirates
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168 people have reviewed this hotel

Traveler rating
    87
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    18
    10
    10
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104
23
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6
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Any
English first
Dubai, United Arab Emirates
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I have went in Hajj season, yet the experience was amazing. Our room had a Haram view which allowed us to see how crowded the Haram can be. The location is excellent, in the clock tower few steps from the Haram. The staffs were very responsive and helpful, although it was in the most crowded season.

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almarwarayhaan50, Resident Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Sumaya, Thank you for choosing to stay at Al Marwa Rayhaan Makkah by Rotana. I very much appreciate that you took the time for sharing your delightful experience during your stay at our Hotel. We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments. Sincerely, Bassam... More

London, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

i have stayed in many Rotana hotels and i havenothing but good things to say about them all however the Makkah Rotana is the exception. i suppose i have become spoilt by the rotana hospitality, service and standards at other resorts. lets start by mentioning the ridiculous daily cost of using WiFi then the fact i booked a deluxe superior... More

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almarwarayhaan50, Resident Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Anwar, Thank you very much for taking the time to share your comments. It is only through candid, constructive feedback that we can strive to better our products and refine our services. With much regret, we have noted your dissatisfaction with regards to our services and WIFI. Please be assured that this valuable feedback has been shared with... More

Multan, Pakistan
1 review
3 of 5 stars Reviewed 1 week ago

this hotel situated at the nearest to haram i staed here from 25march to 31 march we booked a room with 3beds and breakfast but the gave us a room of 2bed and no breakfast. hotel services is v.poor.service needs improvemet

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almarwarayhaan50, Resident Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Shahzad, Thank you very much for taking the time to share your comments. It is only through candid, constructive feedback that we can strive to better our products and refine our services. With much regret, we have noted your dissatisfaction with regards breakfast and bedding. Please be assured that this valuable feedback has been shared with the concerns... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The hotel is very nice in every way but the only disadv. From my p.o.v that the wifi is not available for free in rooms and you have to buy an hourly access for it in other ways hotel house keeping is good , location is good and very close to haram , good mall in the podium , excellent... More

Was this review helpful? Yes 1
almarwarayhaan50, Resident Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Mohamed Thank you very much for posting this review and sharing your feedback regarding your recent experience at Al Marwa Rayhaan Rotana - Makkah. Your constructive feedback related to WIFI charged is much appreciated, we have taken it on board, and were shared with the concerned department head for Further action. We certainly look forward to welcoming you... More

Kuala Lumpur, Malaysia
Top Contributor
76 reviews 76 reviews
22 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel situated within the Clock Tower complex of mekah is excellent in terms of location. The great mosque is only 5 minutes walk away. The hotel is accessed via lifts from the lobby of the complex. The lifts are large, fast and efficient. The decor is modern and its fairly new, so no complains about cleanliness etc. We had... More

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Nidal A, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Yazid, Thank you for your recent correspondence regarding Al Marwa Al Rayhann Makkah by Rotana, We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our efforts and... More

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

stayed here with wife and kids for a couple nights on 25mar in a premium room. Beds and linen are of excellent quality. toilets are ok size and has shower only no bath tub. housekeeping staff only changed linen and replaced towels everyday. we loved the breakfast, very good quality and serves truly international menu. only bad experience we had... More

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almarwarayhaan50, Resident Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Valued Guest, Thank you for choosing to stay at Al Marwa Rayhaan Makkah by Rotana. I very much appreciate that you took the time for sharing your delightful experience during your stay at our Hotel. . We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments.... More

Minneapolis, Kansas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 26, 2014

I've booked this hotel for tomorrow and will hope I don't have some of the negative experiences listed below. I'll try and meet with almarwarayhaan50, the resident manager, and see how it all goes and update this post accordingly. I will grab some photos of the rooms as well.

Was this review helpful? Yes 1
Cairo, Al Qahirah, Egypt
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 24, 2014

Just returned from my Umrah stayed at this hotel for 5 nights , the location is very close to the Masjid Al Haram only few walking steps , down the hotel there is a huge shopping mall with so many shops , super market , food court and pharmacies the hotel is clean but the carpets in the rooms is... More

Was this review helpful? Yes 3
almarwarayhaan50, Resident Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Valued Guest, Thank you for choosing to stay at Al Marwa Rayhaan Makkah by Rotana. I very much appreciate that you took the time for sharing your delightful experience during your stay at our Hotel. . We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments.... More

Chappaqua, New York
1 review
5 of 5 stars Reviewed February 23, 2014

We arrived on Feb 20th from Medina.Checked into room 710-found flies in the room,feces on the commode and a major flood in the bathroom.The housekeeper on our floor was totally disinterested in our complaints.We went down to the lobby and made it very clear that we will not put up with this.We went off for prayers and when we came... More

Was this review helpful? Yes
Nidal A, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Salim Thank you for your recent correspondence regarding Al Marwa Al Rayhann Makkah by Rotana, We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts... More

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 17, 2014

Beautifully and newly decorated. The price is good and the location to Haram is magnificient. Centrally located in marwa tower, one of the towers in Abraj Albait. Not too crowded and therefore is convinient and exclusive. The family suite with haram view is spacious and comfortable

Was this review helpful? Yes 2
almarwarayhaan50, Resident Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mergaspura, Thank you for sharing your valuable feedback of your stay at Al Marwa Rayhaan Rotana - Makkah. I was pleased to learn you enjoyed your stay with us. More importantly, the positive comments mentioned about our excellent location and Renovated rooms, will definitely be shared with our colleagues. Once again, we acknowledge your feedback and we look forward... More

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Additional Information about Al Marwa Rayhaan by Rotana-Makkah

Also Known As:
Al Marwa Rayhaan By Rotana-Makkah Hotel
Al Marwa Rayhaan By Rotana-Makkah Hotel Mecca
Al Marwa Rayhaan By Rotana-Makkah Mecca
Address: King Abdul Aziz Gate, Abraj Al Bait | PO Box 9601, Mecca 21955, Saudi Arabia
Location: Saudi Arabia > Makkah Province > Mecca
Amenities:
Business Center with Internet Access Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Mecca
#7 Family Hotel in Mecca
#9 Best Value Hotel in Mecca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Al Marwa Rayhaan by Rotana-Makkah 5*
Official Description (provided by the hotel):
Located in Makkah's new Abraj Al Bait development, Al Marwa Rayhaan by Rotana - Makkah is Rotana's first hotel to open in Saudi Arabia under the new brand Rayhaan Hotels & Resorts by Rotana, offering 481 well appointed rooms and suites with luxurious bathrooms and modern design complementing the values of the contemporary Arabian culture. With 415 rooms and suites newly renovated and refurbished with view of Masjid Al Haram and the Kaaba, you can make your stay even more relaxed and comfortable. This 5 star hotel is offering an uncompromising alternative that upholds the world-class standards synonymous with the Rotana name. ... more   less 
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