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Al Marwa Rayhaan by Rotana-Makkah

5.0 of 5 King Abdul Aziz Gate, Abraj Al Bait | PO Box 9601, Mecca 21955, Saudi Arabia
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Al Marwa Rayhaan by Rotana-Makkah
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Al Marwa Rayhaan by Rotana-Makkah
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196 reviews from our community

Traveler rating
    93
    52
    23
    14
    14
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7
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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  • English first
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  • Any
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    (196)
  • Mar-May only
    (76)
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    (43)
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Al Muharraq, Bahrain
Top Contributor
57 reviews 57 reviews
42 hotel reviews
76 helpful votes 76 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

It is only 5min walkable distance from Al Haram; and it is situated at Abraj Al Bait projects, just above a commercial complex that includes multi-storied shopping mall, where you can find and bay everything you want The rooms were remodelled, very pinkish and smaller than what I stayed in previously for paying the same price. There was small closet,... More

Was this review helpful? Yes 2
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. weldan077 Thank you very much for taking the time to share your comments. It is only through candid, constructive feedback that we can strive to better our products and refine our services. With much regret, we have noted your dissatisfaction with regards Reception and Concierge service. Please accept our sincere apologies for any discomfort caused. Every hotel is... More

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

+VE: Great location, the first hotel on the right side of Abraj albaet towers fronting Haram Underground dropoff, pickup & parking point -VE: No staff at underground droppoff point to assist incoming guests, have to find staff ur self Slow & insufficient reception staff Rooms r mix of old & new, old ones r smelly Housekeeping poor Breakfast is a... More

Was this review helpful? Yes
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Ghazanfar M I greatly appreciate you taking the time to share with us your experience during your recent stay and apologize for any inconvenience you may have experienced. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables... More

Jeddah, Saudi Arabia
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

I visited this hotel perviously ..They have improved quite a bit over all, but their customer service always lake that is why out of all the Hotels in Makkah I rank them as follow - Firmont Makkah then Raffles Makkah then Swissotel Makkah then Movenpick Hajor then Rayhaan of Rotana Makkah and finally Zamzam of Pullman Hotel So this is... More

Was this review helpful? Yes
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Sir, Thank you for choosing to stay at Al Marwa AlRayhann Makkah by Rotana. I very much appreciate that you took the time for sharing your experience during your stay at our Hotel. . We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments. Sincerely, Nidal... More

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Overall a very good hotel in terms of location. My only complain would be the lack of.complimentary wifi which is something to expect in today's day and age. But the staff are very courteous in general. A specific mention for room cleaning staff abdus salam on 18th floor and Bilal in F&B.

Was this review helpful? Yes
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. TahaNoor Thank you for your recent correspondence regarding Al Marwa Al Rayhann Makkah by Rotana, We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts... More

Abu Dhabi, United Arab Emirates
Top Contributor
111 reviews 111 reviews
79 hotel reviews
230 helpful votes 230 helpful votes
4 of 5 stars Reviewed August 19, 2014

My family and I have stayed at here during our Umrah trip in May 2014. The best thing of the hotel is without doubt the location. It is located in the Al Bait complex which is directly next to the Haram. Also a large shopping mall is part of the complex. The room itself was not very big (but anyway... More

Was this review helpful? Yes 3
almarwarayhaan50, Resident Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Valued Guest, Thank you very much for posting this review and sharing your feedback regarding your recent experience at theAl Marwa Rayhaan by Rotana, Makkah. I have noted your constructive feedback and it is addressed with the concerned Department Head for immediate action. Your compliments will definitely be shared with our team; as such flattering remarks continuously inspire us... More

Dubai, Dubai, United Arab Emirates
Contributor
16 reviews 16 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 11, 2014 via mobile

I was there with my family for Ummrah we enjoyed our stay in the hotel specially our room was Kaaba view staff was ok the only thing is they spent almost 45 min to arrange our room even we came late. The hotel is very close to the Haram. recommended

Was this review helpful? Yes 1
almarwarayhaan50, Resident Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Ahmed,  Thank you for highly recommending Al Marwa Rayhaan Makkah. I was pleased to learn you enjoyed your stay with us. More importantly, the positive comments mentioned about our excellent location, will definitely be shared with our colleagues. Once again, we acknowledge your feedback and we look forward to welcome you again on your next visit! Thank... More

Dhahran
1 review
4 of 5 stars Reviewed August 10, 2014

Hotel does not provide free Wi Fi internet service. The rooms are smaller. Room service and housekeeping is not satisfactory. Hotel tariff is higher compare to other hotels in the vicinity. Getting taxi from hotel is difficult.

Review collected in partnership with this hotel

Was this review helpful? Yes
almarwarayhaan50, Resident Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Rizwan Thank you very much for taking the time to share your comments. It is only through candid, constructive feedback that we can strive to better our products and refine our services. Every hotel is defined by the quality of service that it provides to its guests. Our success is measured by how our guests evaluate our services... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 7, 2014

We stayed at this hotel, from the 28th till 1st. a family of 7 adults and 1 child it started great, we went to reception an were told the rooms were ready for us, a quad and triple, and that they were joined together with a interlocking door as we were travelling as a family, so that was great, we... More

Was this review helpful? Yes 5
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Husain, I greatly appreciated you taking the time to bring this matter to our attention and to share your experiences with us; we would like to extend our apologies for any inconvenience you may have experienced during your recent stay. It is our goal to consistently provide finer service and your comments are very important to us. The... More

Toronto, Ontario
1 review
5 of 5 stars Reviewed August 5, 2014

My recent stay with my wife and parents was exceptional & memorable! We stayed there for 3 nights. I would like to personally thank Nidal Alayan and Hassan AlHasawi for giving an exceptional service to us with an amazing upgrade surprise to Royal Suite with Panoramic Kaaba view! Mashallah I won't forget this stay. We enjoyed the high quality yummy... More

Review collected in partnership with this hotel

Was this review helpful? Yes
almarwarayhaan50, Resident Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Salam, Thank you very much for posting this review and sharing your feedback regarding your recent experience at Al Marwa Rayhaan by Rotana - Makkah. I am very glad to know that the level of our services and facilities exceeded your expectations, giving you an enjoyable stay all throughout. Your compliments will definitely be shared with our team;... More

Dammam, Saudi Arabia
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 26, 2014

You look at the property and the haram vicinity; just one word awesome. This is one of the best properties close to haram at good price for star facilities. Rooms re good with serene and blissful views of haram.Could have been a lot better. Just that the attitude at the desk and services all around needs a complete overhaul. Loads... More

Was this review helpful? Yes 1
almarwarayhaan50, Resident Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Shadaab Thank you very much for posting this review and sharing your feedback regarding your recent experience at Al Marwa Rayhaan Rotana - Makkah. Your constructive feedback related to Staff is much appreciated, we have taken it on board, for immediate action.. We certainly look forward to welcoming you back to Al Marwa Rayhaan Rotana - Makkah. Once... More

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Additional Information about Al Marwa Rayhaan by Rotana-Makkah

Address: King Abdul Aziz Gate, Abraj Al Bait | PO Box 9601, Mecca 21955, Saudi Arabia
Location: Saudi Arabia > Makkah Province > Mecca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Al Marwa Rayhaan by Rotana-Makkah 5*
Number of rooms: 481
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Also Known As:
Al Marwa Rayhaan By Rotana-Makkah Hotel Mecca
Al Marwa Rayhaan By Rotana-Makkah Mecca

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