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All 231 Mecca hotels

Al Marwa Rayhaan by Rotana-Makkah

5.0 of 5 Hotel   |   King Abdul Aziz Gate, Abraj Al Bait | PO Box 9601, Mecca 21955, Saudi Arabia
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Ranked #8 of 231 Hotels in Mecca
A recent review
4 of 5 stars reviewed 4 weeks ago
SAT33 Abu Dhabi, United Arab Emirates
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191 reviews from our community

Traveler rating
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    51
    21
    13
    14
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119
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Indonesian first
  • Any
English first
Abu Dhabi, United Arab Emirates
Top Contributor
111 reviews 111 reviews
79 hotel reviews
226 helpful votes 226 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My family and I have stayed at here during our Umrah trip in May 2014. The best thing of the hotel is without doubt the location. It is located in the Al Bait complex which is directly next to the Haram. Also a large shopping mall is part of the complex. The room itself was not very big (but anyway... More

Was this review helpful? Yes 3
almarwarayhaan50, Resident Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Valued Guest, Thank you very much for posting this review and sharing your feedback regarding your recent experience at theAl Marwa Rayhaan by Rotana, Makkah. I have noted your constructive feedback and it is addressed with the concerned Department Head for immediate action. Your compliments will definitely be shared with our team; as such flattering remarks continuously inspire us... More

Dubai, Dubai, United Arab Emirates
Contributor
16 reviews 16 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 11, 2014 via mobile

I was there with my family for Ummrah we enjoyed our stay in the hotel specially our room was Kaaba view staff was ok the only thing is they spent almost 45 min to arrange our room even we came late. The hotel is very close to the Haram. recommended

Was this review helpful? Yes 1
almarwarayhaan50, Resident Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Ahmed,  Thank you for highly recommending Al Marwa Rayhaan Makkah. I was pleased to learn you enjoyed your stay with us. More importantly, the positive comments mentioned about our excellent location, will definitely be shared with our colleagues. Once again, we acknowledge your feedback and we look forward to welcome you again on your next visit! Thank... More

Dhahran
1 review
4 of 5 stars Reviewed August 10, 2014

Hotel does not provide free Wi Fi internet service. The rooms are smaller. Room service and housekeeping is not satisfactory. Hotel tariff is higher compare to other hotels in the vicinity. Getting taxi from hotel is difficult.

Review collected in partnership with this hotel

Was this review helpful? Yes
almarwarayhaan50, Resident Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Rizwan Thank you very much for taking the time to share your comments. It is only through candid, constructive feedback that we can strive to better our products and refine our services. Every hotel is defined by the quality of service that it provides to its guests. Our success is measured by how our guests evaluate our services... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 7, 2014

We stayed at this hotel, from the 28th till 1st. a family of 7 adults and 1 child it started great, we went to reception an were told the rooms were ready for us, a quad and triple, and that they were joined together with a interlocking door as we were travelling as a family, so that was great, we... More

Was this review helpful? Yes 4
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Husain, I greatly appreciated you taking the time to bring this matter to our attention and to share your experiences with us; we would like to extend our apologies for any inconvenience you may have experienced during your recent stay. It is our goal to consistently provide finer service and your comments are very important to us. The... More

Toronto, Ontario
1 review
5 of 5 stars Reviewed August 5, 2014

My recent stay with my wife and parents was exceptional & memorable! We stayed there for 3 nights. I would like to personally thank Nidal Alayan and Hassan AlHasawi for giving an exceptional service to us with an amazing upgrade surprise to Royal Suite with Panoramic Kaaba view! Mashallah I won't forget this stay. We enjoyed the high quality yummy... More

Review collected in partnership with this hotel

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almarwarayhaan50, Resident Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Salam, Thank you very much for posting this review and sharing your feedback regarding your recent experience at Al Marwa Rayhaan by Rotana - Makkah. I am very glad to know that the level of our services and facilities exceeded your expectations, giving you an enjoyable stay all throughout. Your compliments will definitely be shared with our team;... More

Dammam, Saudi Arabia
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 26, 2014

You look at the property and the haram vicinity; just one word awesome. This is one of the best properties close to haram at good price for star facilities. Rooms re good with serene and blissful views of haram.Could have been a lot better. Just that the attitude at the desk and services all around needs a complete overhaul. Loads... More

Was this review helpful? Yes 1
almarwarayhaan50, Resident Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Shadaab Thank you very much for posting this review and sharing your feedback regarding your recent experience at Al Marwa Rayhaan Rotana - Makkah. Your constructive feedback related to Staff is much appreciated, we have taken it on board, for immediate action.. We certainly look forward to welcoming you back to Al Marwa Rayhaan Rotana - Makkah. Once... More

Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 16, 2014

I had the pleasure of staying at this hotel during Haaj. Overall this is a fantastic hotel and the property is part of the Haram, and right outside from the lobby you are at the Kaaba. The hotel is fairly new and nicely appointed. We had a high floor room and to my surprise upon opening the door I had... More

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almarwarayhaan50, Resident Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. MJBaig Thank you very much for posting this review and sharing your feedback regarding your recent experience at Al Marwa Rayhaan by Rotana - Makkah. I am very glad to know that the level of our services and facilities exceeded your expectations, giving you an enjoyable stay all throughout. Your compliments will definitely be shared with our team;... More

Khobar, Ash Sharqiyah, Saudi Arabia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 13, 2014

I think the hotel as a physical property is great. It is within very close proximity to the Haram, with relatively easy access to and from the Haram. But as an experience, this is definitely the worst hotel I've been ever to. I think the hotel problem is its management philosophy. There is this apparent thought everywhere in the hotel... More

Was this review helpful? Yes 2
almarwarayhaan50, Resident Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Nasser, Thank you very much for taking the time to share your comments. It is only through candid, constructive feedback that we can strive to better our products and refine our services. With much regret, we have noted your dissatisfaction with regards to Room service and Internet connection. Please be assured that this valuable feedback has been shared... More

india
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed July 8, 2014

Hotel was inside the Al Abrait Complex which is a commercial centre . And which also has 5 more hotels within. Rotana is closest to the entrance on the left side. We had to take a lift to first reach the hotel reception / P11 floor from there a different lift would take us to the haram. From the lift... More

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almarwarayhaan50, Resident Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Asif Thank you very much for posting this review and sharing your feedback regarding your recent experience at Al Marwa Rayhaan by Rotana - Makkah. I am very glad to know that the level of our services and facilities exceeded your expectations, giving you an enjoyable stay all throughout. Your compliments will definitely be shared with our team;... More

Doha, Qatar
Senior Contributor
42 reviews 42 reviews
34 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed July 1, 2014

Being in Holly Makkah is the utmost desire, you need nothing but a comfortable , nearby , clean hotel to rest in as most of the time you will be enjoying praying at the Haram. This hotel is not that good, it is noisy, you can hear your next door neighbor chatting through the connecting doors, you have to whisper... More

Was this review helpful? Yes 2
almarwarayhaan50, Resident Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dare Valued Guest, Thank you very much for posting this review and sharing your feedback regarding your recent experience at Al Marwa Rayhaan by Rotana, Makkah. I have noted your constructive feedback and it is addressed with the concerned Department Head for immediate action Your compliments will definitely be shared with our team; as such flattering remarks continuously inspire us... More

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Additional Information about Al Marwa Rayhaan by Rotana-Makkah

Address: King Abdul Aziz Gate, Abraj Al Bait | PO Box 9601, Mecca 21955, Saudi Arabia
Location: Saudi Arabia > Makkah Province > Mecca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Al Marwa Rayhaan by Rotana-Makkah 5*
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Also Known As:
Al Marwa Rayhaan By Rotana-Makkah Hotel Mecca
Al Marwa Rayhaan By Rotana-Makkah Mecca

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