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All 203 Mecca hotels

Moevenpick Hotel & Residence Hajar Tower Makkah

5.0 of 5 Hotel   |   Abraj Al Bait | P.O.Box 17700, Mecca 21955, Saudi Arabia
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Moevenpick Hotel & Residence Hajar Tower Makkah
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78%
Ranked #5 of 203 hotels in Mecca
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 4 days ago
Mohammed S San Diego, California
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204 people have reviewed this hotel

Traveler rating
    97
    62
    23
    13
    9
See reviews for
130
30
6
2
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Indonesian first
  • Turkish first
  • Any
English first
San Diego, California
1 review
5 of 5 stars Reviewed 4 days ago NEW

I stayed there from April 1st to April 6th. It was very good experience. Location of the hotel was perfect, it could not get any better. We felt like we are staying at Haram, it was that close. The hotel staff was very helpful. We booked a double room. My 2 kids ( 9 and 6 years old boy) stayed... More

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Dubai, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

We had been there for 2 nights.. 1st of all the reception made mistake & mentioned that our reservation for 1 night only although it was clearly showing they are 2 nights!! 2nd thing didn't like their services it's like they don't have much knowledge about what they are doing also our room was kind off dirty! .. all what... More

Was this review helpful? Yes
Mahy M, Public Relations Manager at Moevenpick Hotel & Residence Hajar Tower Makkah, responded to this review

Dear Guest, I would like to thank you for taking the time to give us your opinion about our Hotel. We apologize for facing such inconvenience at the Mobenpick Makkah. We have already informed the Housekeeping and Front Office departments with this incident. We wish to host you again in the near future. Best Regards, The Management More

JAKARTA
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We're really enjoyed our stay in this hotel during our Umrah. Pros : Location very close to Al Haram, polite and helpful staffs, very clean room & bathroom, clean towel & bedsheet, complete toiletries and amenities, satisfying breakfast/lunch & dinner. Cons : Small single bed, no ironing board

Was this review helpful? Yes
Mahy M, Public Relations Manager at Moevenpick Hotel & Residence Hajar Tower Makkah, responded to this review

Dear Guest, Greetings from the Holy Capital! It is a great pleasure to read your wonderful review. We are delighted to learn how much you enjoyed your stay at our hotel. We look forward to welcoming you back at Movenpick Hotel Makkah for another memorable Umrah experience in the near future. Sincerely, The Management More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I really liked Our stay at MovenPick 25 Feb-6 Mar 2014. Mr Hareath/Haris at Check-in(around 11:30 no extra) Wonderful Customer Service,Very Professional , Very sweet,Very Polite,free Upgrade from triple room to Quad Room Haram View, Very Pleased with Our Stay Great Breakfast almost same in all Restaurant. Thank You for making Our stay lifetime memorable with Great Service and Great... More

Was this review helpful? Yes
Mahy M, Public Relations Manager at Moevenpick Hotel & Residence Hajar Tower Makkah, responded to this review

Dear Guest, It was a real pleasure to have you in our hotel! thank you for sharing your review on trip advisor We really wish you enjoyed your stay at Moevenpick Hotel Makkah and we hope to serve you soon in the future. Best Regards, The Management More

Riyadh, Saudi Arabia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

i spend couple of days with my family , room is very comfortable with 2 bed connected room available, nice and clean. the number of elevator could help the busy days , you can catch the elevator with less than a min. breakfast is great and the arrangement of setting was excellent. all the people are friendly and very kind... More

Was this review helpful? Yes
Mahy M, Public Relations Manager at Moevenpick Hotel & Residence Hajar Tower Makkah, responded to this review

Dear Guest, Thank you so much for your great review , we are very pleased to know that you enjoyed your stay at Moevenpick Hotel Makkah, our goal is to create good memories that last forever! We really like to see you soon again to share more experiences with you! Best Regards, The Management More

Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 14, 2014

I stayed in this hotel during the 2nd week of February 2014. Prior to arriving in Mecca, we stayed at the Anwar al Medina Moevenpick in Medina. It was a great experience so I didn't think I would run into any problems in Mecca. When we arrived, I noticed that the restroom wasn't clean. I looked into the shower area... More

Was this review helpful? Yes 1
Mahy M, Public Relations Manager at Moevenpick Hotel & Residence Hajar Tower Makkah, responded to this review

Dear Guest, First of all I would like to thank you for taking the time to give us your opinion about our Hotel. We are deeply sorry that you have had such an issue at the hotel. Let me inform you that we have already taken action on this issue with our heads of rooms and housekeeping to solve it.... More

Abu Dhabi
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 14, 2014

We stayed for 2 Nights from 7th March to 9th March and had a poor expereince not an expereince expected from chain of Moevenpick Hotels. We were staying in 2432 and 2431. The check-in was fast and brisk but then all the negativity started. The smell in the lobby on the 24th Floor was extremely bad and disgusting, the carpets... More

Was this review helpful? Yes 1
Mahy M, Public Relations Manager at Moevenpick Hotel & Residence Hajar Tower Makkah, responded to this review

Dear Guest, First of all thank you for choosing Moevenpick Hotel Makkah for your stay. We really feel sorry that you were not satisfied with our hotel services. Your feedback is important to ensure that we continually deliver the service Mövenpick is renowned for and exceed your expectations for future visits. Therefore we have noted your comments and passed on... More

New York City, New York
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed March 13, 2014

We spent four nights here. The lobby is very pretty but the rooms were a little disappointing. We had a partial haram view suite with three single beds. The beds were uncomfortable as all of them sagged and the springs could be felt poking you in your sleep. The linen was good and the bathroom was ok as it had... More

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London, United Kingdom
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed March 7, 2014

We spent 5 nights at this hotel from 17th to 22nd February 2014. We had booked a twin room and added our 14 year old son to the booking on Expedia, but the hotel wanted around £25 extra per night to provide a separate bed for our son, so we pushed the beds together which was comfortable enough for all... More

Was this review helpful? Yes 1
Mahy M, Public Relations Manager at Moevenpick Hotel & Residence Hajar Tower Makkah, responded to this review

Dear Guest, We thank you for choosing to stay with us and for posting your comments on TripAdvisor as this gives us the chance to focus on the areas where we should improve based on our guests expectations and feedback. So while we are glad to note that you found the hotel areas to your satisfaction as well as the... More

london, united kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 6, 2014

We had three double rooms here for 5 nights during February. Our stay was very pleasant and we were made to feel very welcome at the hotel. We had an issue at the beginning of the stay where our room bookings were not showing as confirmed and therefore we were left in limbo for about an hour and a half... More

Was this review helpful? Yes
Mahy M, Public Relations Manager at Moevenpick Hotel & Residence Hajar Tower Makkah, responded to this review

Dear Guest, Greetings from the Holy Capital! It gives us a great pleasure to read your wonderful review. We are delighted to learn how much you enjoyed your stay at our hotel. I have shared your feedback with the entire team at the hotel and they appreciate the same. We look forward to welcoming you back at Movenpick Hotel Makkah... More

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Additional Information about Moevenpick Hotel & Residence Hajar Tower Makkah

Also Known As:
Moevenpick Hotel And Residence Hajar Tower Makkah
Moevenpick Hotel & Residence Hajar Tower Makkah Mecca
Address: Abraj Al Bait | P.O.Box 17700, Mecca 21955, Saudi Arabia
Location: Saudi Arabia > Makkah Province > Mecca
Amenities:
Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Mecca
#4 Luxury Hotel in Mecca
#15 Best Value Hotel in Mecca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Moevenpick Hotel & Residence Hajar Tower Makkah 5*
Official Description (provided by the hotel):
A part of the prestigious Abraj Al Bait complex, the Moevenpick Hotel & Residence Hajar Tower Makkah is superbly located directly on the Haram Court facing the King Abdul Aziz Gate. ... more   less 
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