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Kempinski Hotel Amman

Abdul Hamid Shouman St / Shmeisani | P.O. Box 941045, Amman, Jordan
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Kempinski Hotel Amman
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Kempinski Hotel Amman
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519 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

The Kempinski is a nice hotel in Amman, with pretty good value compared to the other 5 star hotels in Amman. They have a nice gym, decent restaurant and a nice bar/bowling lounge downstairs. However, what separates the Kempsinki from the rest of the hotels in Amman is their customer service and willingness to go the extra mile. In particular,... More 

Was this review helpful? Yes
Kempinski_Amman, General Manager at Kempinski Hotel Amman, responded to this review

Dear RaeesEbrahim, First of all we would like to thank you for taking the time to share with us your valuable comments and feedback. We are delighted to hear that, in general, you were satisfied with our facilities and services. We have noted your comments where we have room to engage in further strengthening our product and service. Your loyalty... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed in for a week it was spectacular stay I loved everything all employees was helpful smiling all the time service is the best in amman they actually knows how to serve and treat guests . all in all perfect and I highly recommend it

Was this review helpful? Yes
Kempinski_Amman, General Manager at Kempinski Hotel Amman, responded to this review

Dear Yazan, First of all we would like to thank you for taking the time to share with us your valuable comments and feedback. We are delighted to hear that you were satisfied with our facilities and services. Your loyalty is what we absolutely honor and we hope we were able to further gain on your trust in us here... More 

Florida
Contributor
11 reviews 11 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked this hotel because we love the Kempinski brand - it stands for a certain level of luxury and service standards. We were quite disappointed because this is an average property at best when it comes to location, service and room quality. You are probably better off with some of the local chains while in Amman at least relative... More 

Was this review helpful? Yes
Kempinski_Amman, General Manager at Kempinski Hotel Amman, responded to this review

Dear valued Guest, Thank you for taking the time to share with us your experience during your recent stay at the Kempinski Hotel Amman. Being our valued guest, your opinion and feedback is extremely important to us, as it will help us to further enhance and shape our service in delivering a truly memorable and authentic experience to our customers.... More 

2 reviews
2 of 5 stars Reviewed 2 weeks ago

I was really surprised that the Amman Kempinski did not even meet my minimum expectations. I had initially reserved a 1 week stay but had to cut it short after only 2 nights. The hotel is very noisy and the nearby construction site makes it even worse! They do night shifts and you should expect hammering to continue until 2... More 

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Kempinski_Amman, General Manager at Kempinski Hotel Amman, responded to this review

Dear Mr. Bilal, Thank you for taking the time to share with us your experience during your recent stay at the Kempinski Hotel Amman. Being our valued guest, your opinion and feedback is extremely important to us, as it will help us to further enhance and shape our service in delivering a truly memorable and authentic experience to our customers.... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

The hotel's entrance is through a back alley and if coming by car there is the inconvenience of having the car searched and tested for chemicals - even though the protection is only a silly trolley with spikes. Before going into the main lobby, one have to pass airport type security with a metal detector that obviously always beeps as... More 

Was this review helpful? Yes
Kempinski_Amman, General Manager at Kempinski Hotel Amman, responded to this review

Dear valued Guest, Thank you for taking the time to share with us your experience during your recent stay at the Kempinski Hotel Amman. Being our valued guest, your opinion and feedback is extremely important to us, as it will help us to further enhance and shape our service in delivering a truly memorable and authentic experience to our customers.... More 

Mumbai (Bombay), India
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

one of best hospitality experience in hotels of this kind. Efficiency of staff is also very good.Though the hotel is not in an excellent location, it is in centre of city. Hotel cuisine is also good.I will stay again in this hotel when I come

Was this review helpful? Yes
Kempinski_Amman, General Manager at Kempinski Hotel Amman, responded to this review

Dear Valued Guest, First of all we would like to thank you for taking the time to share with us your valuable comments and feedback. We are delighted to hear that you were satisfied with our facilities and services. Your loyalty is what we absolutely honor and we hope we were able to further gain on your trust in us... More 

London, United Kingdom
Top Contributor
56 reviews 56 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Central location, ideal for visiting city centre. Nice room with good views. Staff helpful and friendly. Very expensive food and beverages, better to explore the many restaurants very close by. Shops nearby great fun to explore. Good security

Was this review helpful? Yes
Kempinski_Amman, General Manager at Kempinski Hotel Amman, responded to this review

Dear Valued Guest, Thank you for taking the time to share with us your experience during your recent stay at the Kempinski Hotel Amman. Being our valued guest, your opinion and feedback is extremely important to us, as it will help us to further enhance and shape our service in delivering a truly memorable and authentic experience to our customers.... More 

Asyut, Egypt
Top Contributor
144 reviews 144 reviews
57 hotel reviews
172 helpful votes 172 helpful votes
3 of 5 stars Reviewed March 18, 2015

Its not the Kempinski level, Relatively small hotel, rooms need a face lift, they are old (was a star hotel 10 years ago). No view, just reconstructions next to it. The food was ok for lunch but better for breakfast. Central location in downtown Amman. Good services for a conference.

Was this review helpful? Yes
Kempinski_Amman, General Manager at Kempinski Hotel Amman, responded to this review

Dear Valued Guest, Thank you for having taken the time to share with us your experience during your recent stay at the Kempinski Hotel Amman. Being our valued guest, your opinion and feedback is extremely important to us, as it will help us to further enhance and shape our service in delivering a truly memorable and authentic experience to our... More 

Contributor
18 reviews 18 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 12, 2015

Very nice hotel located in the centrum of Aman. The rooms are modern and offers all comfort. The staff is friendly, helpful and professionnal. The hotel proposes a superb breakfast buffet that you won't to miss. Drinks in hotel bars are quite pricy.

Was this review helpful? Yes
Kempinski_Amman, General Manager at Kempinski Hotel Amman, responded to this review

Dear Valued Guest, Thank you for taking the time to share with us your experience during your recent stay at the Kempinski Hotel Amman. Being our valued guest, your opinion and feedback is extremely important to us, as it will help us to further enhance and shape our service in delivering a truly memorable and authentic experience to our customers.... More 

Hamburg, Germany
1 review
3 of 5 stars Reviewed March 11, 2015

I stayed at the Kempinski Hotel Amman but was very disappointed. This is not what is expected from the Kempinski brand. Paying $205 per night, this was quite expensive and not worth it at all. Food / breakfast looked good with a great variety of dishes. I would not recommend this hotel at all; one could pay another $20-30 and... More 

Was this review helpful? Yes
Kempinski_Amman, General Manager at Kempinski Hotel Amman, responded to this review

Dear Valued Guest, Thank you for taking the time to share with us your experience during your recent stay at the Kempinski Hotel Amman. Being our valued guest, your opinion and feedback is extremely important to us, as it will help us to further enhance and shape our service in delivering a truly memorable and authentic experience to our customers.... More 

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