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All 113 Amman hotels

Kempinski Hotel Amman

5.0 of 5 Hotel   |   Abdul Hamid Shouman St / Shmeisani | P.O. Box 941045, Amman, Jordan
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Kempinski Hotel Amman
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Ranked #17 of 113 hotels in Amman
Certificate of Excellence 2013
A recent review
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398 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saida
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed at the Kempinski Hotel - Amman for one night during Easter 2014. Some minor touches differentiate a good hotel from a great one and the Kempinski Hotel – Amman missed some including: 1) The maintenance team had to be called twice to fix the bathtub stopper (it did not function and had to be removed) and then to... More

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Sterling Heights, Michigan
1 review
5 of 5 stars Reviewed yesterday NEW

The Kempinski Amman gave great service. The staff is attentive, the facilities first rate, the buffet meals gave plenty of choices. Room was spotless and amenities were great. Good air conditioning, comfortable beds. I would stay there again in a heart beat.

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Zurich, Switzerland
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Good standard Hotel in a convenient location of Amman (some small shops and (nearly only) fast food restaurants in the vicinity). Room is ok with all the usual amenities but slightly jaded. At the breakfast buffet we were missing some fresh fruit (e.g.everywhere in Amman they were selling fresh strawberries, why could the Kempinski not offfer some like this for... More

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Jerusalem, Israel
Contributor
19 reviews 19 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Ok hotel in a nice area of Amman. The rooms are ok, clean but small for the price. Breakfast is nothing special and the general service of the hotel is not great. I didn't sleep well while staying at the Kempinski because the aircon was loud and too cold (it wouldn't adjust to the temperature I wanted). Every time I... More

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Ahmad H, General Manager at Kempinski Hotel Amman, responded to this review

Dear Guest, We would like to thank you for taking the time and sharing your opinion with us. Your feedback is highly appreciated because your satisfaction and comfort are our main aim.We regret that we did not fulfill your expectations. Our main aim is to raise Kempinski Hotel Amman standards further while serving our esteemed guests. Regarding your comments all... More

Sacramento, CA
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

The hallways were lovely. Entry and reception was good. The breakfast was fine and had plenty of choices. However the rooms were tired, worn and have seen better days. Couldn't tell how clean it was because of the wear and tear.

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Ahmad H, General Manager at Kempinski Hotel Amman, responded to this review

Dear Guest . First of all we would like to thank you for taking the time to share with us your valuable comments and feedback on our services encountered during your recent visit to our hotel. Please accept my sincere apology on behalf of the entire team for the experienced shortcomings which happened during your stay with us which are... More

Lund, Sweden
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Beautiful and clean hotel. Nice lobby and lobby bar. The rooms are big and functional but the standard is not what you expect from a Kempinski hotel Very nice bar in the lobby overlooking the pool with nice snacks and good service. The downsides: The toilet in my bathroom was constantly running water and there was a disturbing engine sound... More

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Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here three nights as part of a tour of Jordan. Lounge and pool area modern and attractive with the nice touch of a pianist in the evening. However, pool area not yet open for the season! Breakfast very good but service poor. The non smoking area was the smallest and poorest part of the dining room. The food did... More

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Ahmad H, General Manager at Kempinski Hotel Amman, responded to this review

Dear Mr. John , First of all we would like to thank you for taking the time to share with us your valuable comments and feedback on our services encountered during your recent visit to our hotel. Please accept my sincere apology on behalf of the entire team for the experienced shortcomings which happened during your stay with us which... More

Winnipeg, Canada
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was part of our Globus tour extention to Jordan. Security big time at all Jordan hotels. All luggage through a scanner You might to submit to a pat down as a male Females might get wanded. After that very impressive inside. Food amazing Jordan people we spoke to very pleasant. A short walk away is an ATM. OUR... More

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Frankfurt, Germany
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I don't know if it is normal for Amman hotels, but it was strange to have airport style security check at the entrance. Better be safe than sorry perhaps. The hotel is located within the Amman business district. Many restaurants within walking distance although unfortunately, we did not have time to visit any of them. Rooms were ok, nothing special... More

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Ahmad H, General Manager at Kempinski Hotel Amman, responded to this review

Dear Guest , Thank you for taking the time to review our property. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Per your comment . We have spoken with the employee's in the dining restaurant and lobby bar and we took the proper action for future Improvement , service is... More

Abu Dhabi, United Arab Emirates
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We only stayed one night in this hotel. The room was small and dinghy . The carpet smelled like mold and there were no windows to open. The room does not come with a kettle and coffee or tea. I went to the front desk to request for coffee and tea after 5 hrs it came with a kettle that... More

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Additional Information about Kempinski Hotel Amman

Also Known As:
Amman Kempinski Hotel
Address: Abdul Hamid Shouman St / Shmeisani | P.O. Box 941045, Amman, Jordan
Location: Jordan > Amman Governorate > Amman
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotel in Amman
#15 Business Hotel in Amman
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kempinski Hotel Amman 5*
Official Description (provided by the hotel):
Kempinski Hotel Amman embraces luxurious 278 rooms and suites; delicately refined to liberate your senses. The breathtaking view from all rooms, the contemporary design and features add a magical touch to your visit and a sense of relaxation. ... more   less 
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