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Kempinski Hotel Amman

#16 of 122 Hotels in Amman
Certificate of Excellence
Abdul Hamid Shouman St / Shmeisani | P.O. Box 941045, Amman, Jordan
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Kempinski Hotel Amman
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546 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (546)
  • Mar-May only
    (156)
  • Jun-Aug only
    (133)
  • Sep-Nov only
    (125)
  • Dec-Feb only
    (132)
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Bangkok, Thailand
Level Contributor
88 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Better than any hotel we stayed at in Israel. Great food and the service was impressive. Great beds, quiet yet convenient to shopping etc. Nice pool and fitness, etc. TV was excellent. A lot of dining choices in the hotel. Very good WiFi. We will stay again there.

Was this review helpful? Yes
Ahmad E, Executive Assistant Manager at Kempinski Hotel Amman, responded to this review

Dear Mr.Bilboyd First of all we would like to thank you for taking the time to share with us your valuable comments and feedback. We are delighted to hear that you were satisfied with our facilities and services. Your loyalty is what we absolutely honor and we hope we were able to further gain on your trust in us here... More 

Cairo, Egypt
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

Hotel location is very good is near from every things. Room was ok I stayed for 5 nights. I booked hotel with bed & breakfast that's was ok . Hotel limousine car very expensive we get car to go Dead Sea which far only 45 km from the hotel they charge us 120 DJ about 180 usd$ . Hotel service... More 

Was this review helpful? Yes
Ahmad E, Executive Assistant Manager at Kempinski Hotel Amman, responded to this review

Dear Valued Guest, Thank you for taking the time to share with us your experience during your recent stay at the Kempinski Hotel Amman. Being our valued guest, your opinion and feedback is extremely important to us, as it will help us to further enhance and shape our service in delivering a truly memorable and authentic experience to our customers.... More 

Arlington Heights, Illinois
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Staying at this hotel was the best decision I made! I'm not talking about how clean and fancy the hotel was cause it was just perfect, it's the customer service provided that made all the difference in my stay! Workers are very well trained, very polite, extremely helpful! This hotel is going to be my #1 choice every time I... More 

Was this review helpful? Yes
Ahmad E, Executive Assistant Manager at Kempinski Hotel Amman, responded to this review

Dear Eman Thank you for taking the time to share with us your experience during your recent stay at the Kempinski Hotel Amman. Being our valued guest, your opinion and feedback is extremely important to us, as it will help us to further enhance and shape our service in delivering a truly memorable and authentic experience to our customers. I... More 

Occoquan, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

I'm wrapping up a long term stay in this hotel, which has lasted for just under four months. This amount of time is FAR too long to stay in any hotel, but the staff here has gone to great lengths to take care of me, to include accommodating a slight disability that I have in my lower back. Ali and... More 

Was this review helpful? Yes
Ahmad E, Executive Assistant Manager at Kempinski Hotel Amman, responded to this review

Dear Ben First of all we would like to thank you for taking the time to share with us your valuable comments and feedback. We are delighted to hear that you were satisfied with our facilities and services. we are pleased to know that we were able to delight you; especially our professional Lady in Red and ali,shadi from the... More 

Belgium
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at the Kempinski Hotel in Amman for four nights on a business. All the staff was friendly and helpful and efficient and keeps smiling all the time. Food was very nice and with varieties, selection was excellent. The service was also very good. My room was well furnished; the bed and pillows were very comfortable. Especially the pillows,... More 

Was this review helpful? Yes 1
Ahmad E, Executive Assistant Manager at Kempinski Hotel Amman, responded to this review

Dear John Thank you for taking the time to share with us your experience during your recent stay at the Kempinski Hotel Amman. Being our valued guest, your opinion and feedback is extremely important to us, as it will help us to further enhance and shape our service in delivering a truly memorable and authentic experience to our customers. I... More 

Egypt
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

we've spent 3 night's their , its a very nice place and i felt like home , the receptionist noura was great and she took care of me , i was planing to visit petra and she arranged an amazing trip thank you for everything

Was this review helpful? Yes 1
Ahmad E, Executive Assistant Manager at Kempinski Hotel Amman, responded to this review

Dear Ms.Ghada First of all we would like to thank you for taking the time to share with us your valuable comments and feedback. We are delighted to hear that you were satisfied with our facilities and services. Your loyalty is what we absolutely honor and we hope we were able to further gain on your trust in us here... More 

Paris, France
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at the Kempinski Hotel in Amman, Jordan, on a two-week business trip. I chose it as my hotel in Jordan partly because of the rave reviews I'd read on trip advisor about the hospitality and professionalism of the staff; and I was not disappointed. All the staff are incredibly helpful and efficient; and go out of their way... More 

Was this review helpful? Yes 3
Ahmad E, Executive Assistant Manager at Kempinski Hotel Amman, responded to this review

Dear Oratile First of all we would like to thank you for taking the time to share with us your valuable comments and feedback. We are delighted to hear that you were satisfied with our facilities and services. we are pleased to know that we were able to delight you; especially our professional Lady in Red, and look forward to... More 

Algiers, Algeria
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

they have a nice hotel and perfect staff , herpful ,friendly , polite... The food at the main buffet restaurant on the ground floor is excellent Special thank for Kempinsky Hotel Amman for the Fruit Baskets You have a verry special lady in red Zahra she is verry professional guest relation

Was this review helpful? Yes 1
Ahmad E, Executive Assistant Manager at Kempinski Hotel Amman, responded to this review

Dear Ms. Flora, Warm Greetings from Kempinski Hotel Amman. I would like to express my appreciation for sharing with us your recent stay at the Kempinski Hotel Amman. Being our valued guest, your opinion and feedback is crucial for us as it will help us to further develop and strengthen our service to deliver a truly memorable and authentic experience... More 

Dubai, United Arab Emirates
1 review
4 of 5 stars Reviewed 3 weeks ago

a pleasant stay and a good location. Room was comfortable, nice pillows. All the staff were friendly and helpful, one particular stand out was a lovely lady called Bayan who greeted me every morning with a big lovely smile and always made sure that i had everything i needed. she was a star :)

Was this review helpful? Yes
Ahmad E, Executive Assistant Manager at Kempinski Hotel Amman, responded to this review

Dear Mr. Jameel, Warm Greetings from Kempinski Hotel Amman. Thank you for taking the time to share with us your recent stay at the Kempinski Hotel Amman. Being our valued guest; your opinion and feedback is extremely important to us, as it will help us to further enhance and strengthen our service in delivering a truly memorable and authentic experience... More 

Mexico City, Mexico
Level Contributor
119 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I didn't stay at this hotel but was here every day for a weeklong workshop. Staff was friendly and helpful, and the food at coffee breaks and the lunch buffet was always superior. Several of us thought the gift shop at level -1 was outstanding. They offered a nice range of items, everything from t-shirts to dead sea products to... More 

Was this review helpful? Yes
Ahmad E, Executive Assistant Manager at Kempinski Hotel Amman, responded to this review

Dear Valuable Guest, Warm Greetings from Kempinski Hotel Amman. Thank you for taking the time to share with us your visit to the Kempinski Hotel Amman. As a valued guest; your opinion and feedback is extremely important to us,as it will help us to further enhance and strengthen our service in delivering a truly memorable and authentic experience for our... More 

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