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Kempinski Hotel Amman

#16 of 122 Hotels in Amman
Certificate of Excellence
Abdul Hamid Shouman St / Shmeisani | P.O. Box 941045, Amman, Jordan
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Kempinski Hotel Amman
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553 Reviews from our TripAdvisor Community

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Traveler rating
    202
    189
    106
    38
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
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English first
  • All months
    (553)
  • Mar-May only
    (156)
  • Jun-Aug only
    (140)
  • Sep-Nov only
    (125)
  • Dec-Feb only
    (132)
All months
5 of 5 stars Reviewed 2 weeks ago

Excellent stay , this is exactly what I need. The staff were very pleasant and helpful, enjoyed the pool and the health club. Very special thanks to Bayan and Majdi who made our stay more enjoyable . We also enjoyed the evening at H2O, nice music and good food.

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Torit, South Sudan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The services is good,the food is delicious.the rooms is Luxury.the meeting services is wonderful, the best i like is the gift shop it is simply the best place you can do shoping for jordanian souvenirs with normal price also they have dead sea products and stuff inside very helpful (fadi),the elevator is fast, the pool is wonderful,but the location is... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago

Kempinski hotel is a very good choice for Amman. We spent three nights in the panoramic suite, which really has a breathtaking view of the city. The historic part of Amman is a 10 minute drive from the hotel and most of the restaurants and bars can be easily with a taxi. I would not recommend its restaurant, there are... More 

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Ahmad E, Executive Assistant Manager at Kempinski Hotel Amman, responded to this review

Dear Federico Warm Greetings from Kempinski Hotel Amman. Thank you for taking the initiative to share with us your recent stay at the Kempinski Hotel Amman. Being our valued guest, your opinion and feedback is extremely important to us, as it will help us to further enhance and strengthen our service in delivering a truly memorable and authentic experience for... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

This was the second time at Kempinsky Amman. Overall a good hotel, rooms are clean and well equipped. Very nice comfortable conference centre. Staff helpful. Early breakfast served in room for those fasting. Weak elements during my stay: shower hot water not functioning one day. Most annoying was the noice from pool area where animation where at taking place until... More 

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Ahmad E, Executive Assistant Manager at Kempinski Hotel Amman, responded to this review

Dear Slim Thank you for taking the time to share with us your experience during your recent stay at the Kempinski Hotel Amman. Being our valued guest, your opinion and feedback is extremely important to us, as it will help us to further enhance and shape our service in delivering a truly memorable and authentic experience to our customers. I... More 

Bangkok, Thailand
Level Contributor
90 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Better than any hotel we stayed at in Israel. Great food and the service was impressive. Great beds, quiet yet convenient to shopping etc. Nice pool and fitness, etc. TV was excellent. A lot of dining choices in the hotel. Very good WiFi. We will stay again there.

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Ahmad E, Executive Assistant Manager at Kempinski Hotel Amman, responded to this review

Dear Mr.Bilboyd First of all we would like to thank you for taking the time to share with us your valuable comments and feedback. We are delighted to hear that you were satisfied with our facilities and services. Your loyalty is what we absolutely honor and we hope we were able to further gain on your trust in us here... More 

Cairo, Egypt
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed June 30, 2015

Hotel location is very good is near from every things. Room was ok I stayed for 5 nights. I booked hotel with bed & breakfast that's was ok . Hotel limousine car very expensive we get car to go Dead Sea which far only 45 km from the hotel they charge us 120 DJ about 180 usd$ . Hotel service... More 

Was this review helpful? Yes
Ahmad E, Executive Assistant Manager at Kempinski Hotel Amman, responded to this review

Dear Valued Guest, Thank you for taking the time to share with us your experience during your recent stay at the Kempinski Hotel Amman. Being our valued guest, your opinion and feedback is extremely important to us, as it will help us to further enhance and shape our service in delivering a truly memorable and authentic experience to our customers.... More 

Arlington Heights, Illinois
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 27, 2015

Staying at this hotel was the best decision I made! I'm not talking about how clean and fancy the hotel was cause it was just perfect, it's the customer service provided that made all the difference in my stay! Workers are very well trained, very polite, extremely helpful! This hotel is going to be my #1 choice every time I... More 

Was this review helpful? Yes
Ahmad E, Executive Assistant Manager at Kempinski Hotel Amman, responded to this review

Dear Eman Thank you for taking the time to share with us your experience during your recent stay at the Kempinski Hotel Amman. Being our valued guest, your opinion and feedback is extremely important to us, as it will help us to further enhance and shape our service in delivering a truly memorable and authentic experience to our customers. I... More 

Occoquan, Virginia
1 review
5 of 5 stars Reviewed June 27, 2015

I'm wrapping up a long term stay in this hotel, which has lasted for just under four months. This amount of time is FAR too long to stay in any hotel, but the staff here has gone to great lengths to take care of me, to include accommodating a slight disability that I have in my lower back. Ali and... More 

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Ahmad E, Executive Assistant Manager at Kempinski Hotel Amman, responded to this review

Dear Ben First of all we would like to thank you for taking the time to share with us your valuable comments and feedback. We are delighted to hear that you were satisfied with our facilities and services. we are pleased to know that we were able to delight you; especially our professional Lady in Red and ali,shadi from the... More 

Belgium
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 24, 2015

I stayed at the Kempinski Hotel in Amman for four nights on a business. All the staff was friendly and helpful and efficient and keeps smiling all the time. Food was very nice and with varieties, selection was excellent. The service was also very good. My room was well furnished; the bed and pillows were very comfortable. Especially the pillows,... More 

Was this review helpful? Yes 2
Ahmad E, Executive Assistant Manager at Kempinski Hotel Amman, responded to this review

Dear John Thank you for taking the time to share with us your experience during your recent stay at the Kempinski Hotel Amman. Being our valued guest, your opinion and feedback is extremely important to us, as it will help us to further enhance and shape our service in delivering a truly memorable and authentic experience to our customers. I... More 

Egypt
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 22, 2015

we've spent 3 night's their , its a very nice place and i felt like home , the receptionist noura was great and she took care of me , i was planing to visit petra and she arranged an amazing trip thank you for everything

Was this review helpful? Yes 1
Ahmad E, Executive Assistant Manager at Kempinski Hotel Amman, responded to this review

Dear Ms.Ghada First of all we would like to thank you for taking the time to share with us your valuable comments and feedback. We are delighted to hear that you were satisfied with our facilities and services. Your loyalty is what we absolutely honor and we hope we were able to further gain on your trust in us here... More 

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