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Kempinski Hotel Amman

#14 of 129 Hotels in Amman
Certificate of Excellence
Abdul Hamid Shouman St / Shmeisani | P.O. Box 941045, Amman, Jordan
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Kempinski Hotel Amman
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639 Reviews from our TripAdvisor Community

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Amman, Jordan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My stay at the hotel was an enjoyable one, everything was just right including the assistance I received from Bagan, and Razan. They were very helpful in making my stay worth while. They would offer help, and often ask if everything was going well, and I should let them know if I had any issues. They also made sure I... More 

Helpful?
1 Thank bdonavan1
Florian w, General Manager at Kempinski Hotel Amman, responded to this review

Dear Bdonavan1 Thank you very much for your kind and positive feedback and for having chosen Kempinski hotel amman during your recent stay. We appreciate your time to inform us about your experiences with us. We are happy to hear that you enjoyed our luxury accommodation, and we have been able to surprise you with our professionalism and helpfulness. With... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I have been coming to the Kempinski in Amman since early 2015. I travel here every few months on business and it has been purely the service of their staff that has me coming back and not even considering another hotel. I can't mention everyone by name, but starting with Abd AlAziz who greats me personally to take my bags... More 

Helpful?
Thank Ghanim G
Florian w, General Manager at Kempinski Hotel Amman, responded to this review

Dear Ghanim What a wonderful review !! Thank you very much for being our ambassador, This is very much appreciated We are glad to hear that we have been able to meet your expectation every time, It is a great satisfaction for all of us that you enjoyed your stay's and felt comfortable. We will forward your kind words to... More 

Amman, Jordan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

It's not my first time at Kempinski hotels worldwide but it was one of the most special experiences which I just had just before taking my ride to the Airport. I do always feel home when I stay in Kempinski Amman because of all the family members from the team of the hotel, nothing is compared to the great hospitality... More 

Helpful?
1 Thank rosalinda404
Florian w, General Manager at Kempinski Hotel Amman, responded to this review

Dear Rosalina404 Appreciated !!! Your comment is like a gift for me and the team. Thank you very much for sharing your brilliant experience with us. I have been touched by your kind words regarding Razan and her professional attitude I've noticed that she played a role key in your experience at the hotel, I will also be happy to... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

From the first moment of arrival and throughout our stay at Kempinski it was a real magnificent experience, people there are doing a tremendous work, it's like a bee hive!, they are dedicated, ethics professionals, nice, precise, punctual!, every department/ category of service they have over there is completely well managed and professional. you don't even need to bother yourself... More 

Helpful?
Thank Asaad A
Florian w, General Manager at Kempinski Hotel Amman, responded to this review

Dear Asad A I appreciate you taking the time to review us. The team are delighted to see your feedback and I thank you for recognising our wonderful team , I am absolutely thrilled to read that you've enjoyed your stay so much. It is very heartwarming to receive such compliments about our Team with whom I love to share... More 

Amman, Jordan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Two bright and beautiful Ladies in Red, Razan and Bayan are the best ambassadors of this hotel. the care, attention,hospitality and presence , attending to your queries and requests made all the difference to an otherwise ordinary stay. Thank you Ladies in Red.

Helpful?
Thank Ali A
Florian w, General Manager at Kempinski Hotel Amman, responded to this review

Dear Ali A Thank you for your great review of your recent stay. I am pleased that our helpful staff , especially our ladies in Red ( Razan & Bayan ), gave you a very positive experience, I have passed your kind comments onto the entire team who were equally excited to hear what a great time you had. on... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

On my second time back to the Kempinski, I was again impressed by the friendly service and very decent staff. Most particularly, Razan, Bayan and Abdel Azeez at the reception were warmly pleasant. I wish to also thank Firas at the restaurant for his big welcome and friendly reception. Last but most certainly not least, I wish to thank Rami... More 

Helpful?
Thank Mai-Murad
Florian w, General Manager at Kempinski Hotel Amman, responded to this review

Dear Mai-Murad Thank you for taking the time to write about your stay at Kempinski Hotel Amman . we take pride in our friendly staff and try to make traveling as easy on our guests as possible, and it’s particularly great to read that the extra efforts of our front office staff (Razan, Bayan ,Abdel Azeez and Rami) positively impacted... More 

New York City, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

I received a very warm welcome from the team at Kempinski Hotel Amman the moment I walked into the hotel. The staff is dedicated to pleasing guests and making their stay comfortable at all times. Zahra and Hasan were particularly attentive, caring and nice. Outstanding service really. I will definitely make it my business hotel in Amman.

Helpful?
Thank Myriam M
Florian w, General Manager at Kempinski Hotel Amman, responded to this review

Dear Myriam M We were humbled to host you here in Jordan , thank you so much for posting such a nice review , Jordan is full of attractive places and historical sightseeing, save and secure as you mentioned you will feel home for sure ,the people are friendly and warm while our concierge team and lady's in red seeks... More 

Colombia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Rooms are very clean and well maintained, Service is just perfect in every facility of the Hotel. Especially at the reception desk working some very nice and professional People. Bayan, Laith and Razan always make People feel happy and very welcome. These ladies are not only incredibly beautiful, they know their Job very well so checking in and out is... More 

Helpful?
Thank stavenow
Florian w, General Manager at Kempinski Hotel Amman, responded to this review

Dear Stavenow Thank you for taking the time to share your recent experience whilst staying at The kempinski hotel amman . We are thrilled that the staff, food and overall ambiance contributed to a special experience for you. Bayan, Laith and Razan are an asset to the hotel and I will be sure to pass on your kind comments. Both... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

This review aims to be as direct and objective as possible so I haven't minced words at all. The Good - Location The Bad - Room service was terrible and extremely inefficient with half the order never being produced - Decor of the hotel and the room was extremely dated - Construction for the new extension leaves an undesirable impression... More 

Helpful?
Thank Sartaj A
Florian w, General Manager at Kempinski Hotel Amman, responded to this review

Dear Sartaj A Dear Sartaj A I would like to thank you for your constructive feedback as every guest impression is valuable. I am truly sorry to hear about the inconvenience caused during your last stay. As a matter of fact, the points mentioned in your comment do not reflect our normal standards of service. I will hence address them... More 

Seattle, Washington, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

A fabulous stay in this luxurious hotel.The staff at the reception was just extraordinary.The buffet spread was simply great and keeps changing everyday.The gym and spa were of the highest standards.It was indeed true value for money.

Helpful?
Thank Chandrashekar8
Florian w, General Manager at Kempinski Hotel Amman, responded to this review

Dear Chndrashekar8 Thank you for taking the time to post this wonderful review of your recent stay at The Kempinski Hotel Ammn. It gives me great pleasure to read that our hotel was the perfect hotel choice for your trip to Amman ,I am thrilled that you found the staff polite and friendly throughout your stay and I am sure... More 

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