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Grand Hyatt Amman

#8 of 120 Hotels in Amman
Certificate of Excellence
5.0 of 5
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Hussein Bin Ali St., Jabal Amman | PO Box 831159, Amman 11183, Jordan
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Grand Hyatt Amman
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Ranked #8 of 120 Hotels in Amman
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 weeks ago
moudz Beirut, Lebanon
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430 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Grand Hyatt Amman
See the most recent reviews
Beirut, Lebanon
Contributor
16 reviews 16 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I visited this hotel around Christmas. Service was great. Room was great, very generous with the complementary snacks in the rooms (a jar of hazelnuts, a jar dates, a plate of chocolate covered dates, a fruit plate, a jar of dried apricots, tea & coffee and a wine bottle). You feel pampered at the hotel. The staff are really helpful... More 

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear moudz, Thank you for taking the time to post your review on our TripAdvisor page. We are very pleased to hear of your recent stay with us. We really appreciate your nice comments about our rooms, staff, indoor pool and gym. It is also very rewarding to hear that you felt pampered during your stay. Our priority is to... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Grand hyatt amman was by far one of the best hotels i've ever been to! their welcoming staff and great food made me wonder how amazing would their rooms be.. Unfortunately i was only there for lunch (L'incontro.. Best italian restaurant in town!) but i would definitely try to book a night there!

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Princessbern, Thank you for taking the time to post a review on our TripAdvisor page and for sharing your experience at Grand Hyatt Amman. We are delighted to learn that you have enjoyed our Italian restaurant L’incontro”. We are also glad to see how much you appreciate the friendliness of our staff. It is very rewarding to know we... More 

Jerusalem, Palestinian territories
1 review
5 of 5 stars Reviewed 2 weeks ago

Staff at Grand Hyatt Amman are remarkable and made my stay very comfortable. Food is fresh and of good quality. The hotel's location is a walking distance from interesting streets in Amman, like Rainbow street. Love it, it feels like home.

Review collected in partnership with Hyatt Hotels

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Tamara Q, Thank you for taking the time to share with us your feedback on our TripAdvisor page. We are extremely happy to learn that you enjoyed your stay with us and we highly appreciate your positive comments about our staff and the food quality. It is also very rewarding to hear that you felt at home during your... More 

Acworth, GA, United States
1 review
5 of 5 stars Reviewed April 21, 2015

Wonderful place where they treat you like a king. Enjoyed my time here! Right in the middle of Amman (or at least seemed that way), and I felt comfortable walking around the area. Everyone was very friendly and seemed to go out of their way to leave a positive impression. This was the hotel staff and the locals that were... More 

Review collected in partnership with Hyatt Hotels

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Laurin E, Thank you for taking the time to share your experience on TripAdvisor. We are extremely happy to learn that you had a wonderful stay at Grand Hyatt Amman and we thank you for your generous comments about our staff. Our priority is to ensure that your needs and expectations are always met and exceeded. We hope that... More 

Contributor
13 reviews 13 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 21, 2015

The Hyatt's lobby with its Swarovski chandeliers is by far my favourite in town. Friendly room interior, attentive staff and lovely terrace in summer. One of the nicest places in Amman. Also probably one of the safest hotels given its extreme security check.

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear nora_w23, Thank you for taking the time to let us know about your experience at Grand Hyatt Amman.We are glad to learn that you enjoyed your overall stay with us and that our lobby is your favorite in town. We also appreciate your nice comments about our staff.Our priority is to ensure that your needs and expectations are always... More 

Madrid, Spain
Contributor
16 reviews 16 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 21, 2015

Nice and friendly welcoming. The reception is smart, large and simple however I did find the same staff doing different duties and quite short of personel. Reception has most of the time only 1 person!! Dinah, Tara and Ahmed, YOU ARE STARS. I can not imagine how they can manage when they are busy. My room was modern, bright and... More 

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Supermara, Thank you for taking the time to share your feedback with us. You kind words about our staff is much appreciated, and we will make sure to pass on your comments to Tarek, Dina , Ahmed and Bernadette. We are glad to learn that you enjoyed our room and breakfast. We're also sorry to hear that our hotel... More 

Contributor
19 reviews 19 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 7, 2015

Last visit to Amman had me staying in three of the major hotels of which by far the Hyatt was the best. Appreciate a little more expensive but worth every penny and if you can afford the upgrade to executive floor then the rewards and lounge are well worth it.

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Simon G, Thank you for choosing Grand Hyatt Amman and for sharing with us your feedback. We are glad to learn that you enjoyed your overall stay with us. Our priority is to ensure that your needs and expectations are always met and exceeded. We hope that we will have the pleasure of welcoming you back to Grand Hyatt... More 

A TripAdvisor Member
5 of 5 stars Reviewed April 6, 2015

The Grand Hyatt Amman is the hotel that never fails and always delivers. I have made it my reference while in Jordan. To begin with: staff are extremely professional and friendly at the same time, which is the first contributor to my choice. I would like to mention Malek and Dinah and Shafik but also others whose names I didn't... More 

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear A TripAdvisor Member, Thank you for choosing to stay with us during your recent visit to Amman and for taking the time to share the details surrounding your experience. We are very glad to learn that you enjoyed your overall stay with us, especially our rooms and breakfast. We also thank you for your kind words about our staff... More 

Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 3, 2015

Very nice hotel with excellent restaurants. Service at Club Lounge consistently poor. Rarely find staff in lounge and you must fend for yourself. Not worth the upgrade. Otherwise hotel is very nice and clean.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Waleed G, Thank you for taking the time to share the details of your recent stay with us. Please accept our apologies for your experience with our service at the Club Lounge. We strive to deliver consistent service and that we fell short during your stay is not something we take lightly. We have shared your feedback with our... More 

Flörsheim, Deutschland
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 1, 2015

My first time in Amman...stayed at the Grand Hyatt...very nice hotel! Extremely friendly staff, high security! Big clean rooms, spacious bath rooms, free mineral water, fruit basket, all major and more TV channels, including movies, sports etc... Little minus: due to the time change from Thursday to Friday wake up call was one hour TOO early...should not have happened at... More 

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear flyair340, Thank you for taking the time to post on our TripAdvisor page. It is a great pleasure to learn how much you enjoyed your overall stay with us, especially our rooms and we thank you for your nice comments about our staff. We apologize for the error in calling you an hour earlier, and we have spoke to... More 

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