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Grand Hyatt Amman

#9 of 122 Hotels in Amman
Certificate of Excellence
5.0 of 5
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Hussein Bin Ali St., Jabal Amman | PO Box 831159, Amman 11183, Jordan
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1 room 1 guest
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Grand Hyatt Amman
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481 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

We had a very bad experience during 2 visits in last week , the AC for the hotel is not working , mainly in weeding hall most of people were sweating and disappointed as they were wearing suits , same problem i had yesterday in weeding of my friend . I cannt imagine how such big problem not been solved... More 

Was this review helpful? Yes
GrandHyattAmmanHotel, General Manager at Grand Hyatt Amman, responded to this review

Dear Edy80, Warm greetings from Grand Hyatt Amman. Thank you very much for your constructive feedback. Please accept our apologies regarding AC matter at the ballroom. We take every comment very seriously and act upon it. We will look into this matter asap and solve it for good. We do hope that this experience does not deter you from coming... More 

Dubai, United Arab Emirates
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

This was my 1st stay at the Grand Hyatt Amman for a family event at the main ballroom. The Club Suite I had on the 9th floor was extremely quite, tastefully furnished with separate bedroom and sitting room. Very large bathroom with separate bathtub and oversized shower that's calling for a rain shower to be installed. Housekeeping provided excellent service... More 

Was this review helpful? Yes
GrandHyattAmmanHotel, General Manager at Grand Hyatt Amman, responded to this review

Dear sami k, Thank you for taking the time to let us know about your first experience at Grand Hyatt Amman. We are glad to read that you truly enjoyed your stay at our Grand Club Suite. We really appreciate your kind comments about our team members as well as our food and beverage choices and facilities. We took a... More 

Level Contributor
155 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Location is very good with big lobby and nice service I stayed not in the hotel at hotel apartment with 2 bedroom and sitting area and 3 angle balcony so you can see Amman from high level We enjoy a lot in this flat The breakfast was at the hotel and was very nice

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear abdulrahman542, Thank you for taking the time to share your Hyatt experience on our TripAdvisor page. We are very pleased to hear of your recent stay with us and we really appreciate your nice comments about our rooms, service and breakfast.Our priority is to ensure that your needs and wants are always met and exceeded. We look forward to... More 

Aberdeen, Maryland
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Overall great stay ! The Staff was super friendly and very helpful. Hotel is situated in close proximity of food, shops and several other services. Priced Right ..Awesome Stay ! Highly recommend ! 200 characters is just a bit absurd.

Review collected in partnership with Hyatt Hotels

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Armysgti, Thank you for taking the time to share your Hyatt experience.We are glad to learn how much you enjoyed your stay with us and we highly appreciate your nice comments about our staff.Thank you for recommending Grand Hyatt Amman and we hope that we will have the pleasure of welcoming you back in the near future. Yours Sincerely,... More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

This hotel was nice and clean but the service isn't that great. Yara is amazing women at the front desk. We stayed there for one month and yet some people at the front desk were dry, very few employees were nice. Overall I enjoyed my stay but would would not stay again.

Was this review helpful? Yes 1
GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Amal E, Thank you for taking the time to share the details of your recent stay with us. We are glad that you enjoyed your overall stay with us and we thank you for your nice comments about Yara. Please accept our apologies for your experience with our service.We strive to deliver consistent service and that we fell short... More 

Riyadh, Saudi Arabia
5 of 5 stars Reviewed 1 week ago NEW

For Sure i will come back to my favorite hotel in the world. everything is perfect from service to dealing with the people there and comfortable place. i suggest this hotel to every one to stay with..

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Kuwait City, Kuwait
2 reviews
4 of 5 stars Reviewed 1 week ago

Hi I'm in Grand Hayyat hotel I arrive at 16/July and I will live on 23/Aug I'm very interested with them special when we meet Mr Malek at front desk at night he say I'm standby any time and good night and when we walk up we take our breakfast with nice girl bairlaa she take care for us and... More 

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear shadiarqoop, Thank you for posting your feedback on our TripAdvisor page. We are glad to learn that you enjoyed your overall stay, and we highly appreciate your nice comments about our team members. We have shared your feedback with our team. We hope that we will have the pleasure of welcoming you back at Grand Hyatt Amman in the... More 

Amman, Jordan
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago

My fiance and I recently had our engagement party at the Sawani Terrace at the Hyatt and had an amazing experience from start to finish. We pulled the whole thing off in less than two weeks and it was gorgeous and intimate (even with 250 guests). From Executive Chef Brosman to the Hyatt event planner and their recommended vendors, the... More 

Was this review helpful? Yes
GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear amykyleen. A big congratulations to you and your fiance on your engagement. We sincerely thank you for the wonderful review you shared with us on our TripAdvisor page, and we are extremely happy to learn that you had an an amazing experience from start to finish. We highly appreciate your nice words about our Executive Chef ; Thomas Brosnan... More 

Kuala Lumpur, Malaysia
Level Contributor
54 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 1 week ago

Came back to Amman after two years and my obvious choice was grand Hyatt because of my previous experience. However things are not as good as it used to be . Check in took me good 10 min as there was only 1 staff in the front office who was glued to the computer and it took him good five... More 

Was this review helpful? Yes
GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear bibiNfifi, Thank you for your feedback.We are very sorry to hear that your stay did not meet your expectations. Please accept our apologies for your experience with the check-in process and the slow service at the Terrace.We would like to add that our rooms have undergone a full renovation that was completed in 2012. Please rest assured that all... More 

Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

I have stayed in this hotel for one week and I found out that the rate of this hotel it should be a four stars due to the room furniture and the quality of housekeeping the good things was the staff and the lobby also the trase has amazing atmosphere

Was this review helpful? Yes
GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Sharif R, Thank you for taking the time to share with us your feedback. We are very sorry to hear that our hotel did not meet your expectations. Please accept our apologies for your experience with housekeeping. We highly appreciate your nice comments about our staff and we are glad to learn that your enjoyed our Terrace. Please rest... More 

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