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Grand Hyatt Amman

#9 of 122 Hotels in Amman
Certificate of Excellence
5.0 of 5
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Hussein Bin Ali St., Jabal Amman | PO Box 831159, Amman 11183, Jordan
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1 room 1 guest
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Grand Hyatt Amman
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488 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (488)
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    (131)
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London
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed today NEW

This is a genuine top class hotel set in the middle of a city that is changing day by day as the countries bordering Jordan are changing and yet it always seems to be just perfect - a testament to the management and their staff. It has everything, mid-range to top class F&B. Retail, vehicle rental, health and fitness and... More 

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Chicago, Illinois
Level Contributor
110 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
2 of 5 stars Reviewed yesterday NEW

We stayed here for one night. We had two connecting rooms. Both rooms had similar issues. Bathrooms needed maintenance, not very clean, cracked and moldy caulk in the shower/tub, broken tiles. The carpet was worn. The elevators are very slow. The front desk clerk was rude. The breakfast was pretty good. It was included in our room rate and unfortunately,... More 

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1 review
5 of 5 stars Reviewed yesterday NEW

I attended a wedding at this hotel a few days ago, and I must say the F&B staff were the ones who made my experience unforgettable... Fuad, what a remarkable young man, he went out of his way to cater to the guests needs at the wedding like no other, he was truly hospitable and very easy going...Ismaeel was also... More 

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Jerusalem
Level Contributor
87 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

From the moment we arrived the service was very good. Our room was quiet ( as we requested) and very comfortable. We would definitely recommend this hotel. The Management have trained their staff well. Keep it up!

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GrandHyattAmmanHotel, General Manager at Grand Hyatt Amman, responded to this review

Dear pfsboss, Warm greetings from Grand Hyatt Amman, Jordan. Thank you very much for your feedback regarding your experience. It was a great pleasure to have you with us. We highly appreciate your compliments regarding our team members, who will be awarded with our internal reward program. We thrive on exceeding our guests' expectations. A big thank you for recommending... More 

California Nord
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have stayed at this property many time in the past and every time I receive excellent customer care. The staff are friendly and most are attentive. I booked a Club room and that was well worth it. Omar in the lounge was awesome as usual being friendly and helpful. Dina at the front desk was most efficient and friendly.... More 

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GrandHyattAmmanHotel, General Manager at Grand Hyatt Amman, responded to this review

Dear CaliforniaNordLouis, Warm greetings from Grand Hyatt Amman, Jordan. It was with a great pleasure to receive your kind and nice feedback. We make sure all team members mentioned in your review will be rewarded with our internal award program. We are very much looking forward to welcome you in the near future. With best regards, Harun Dursun General Manager More 

Perth, Australia
1 review
5 of 5 stars Reviewed 4 days ago NEW

Nice hotel, friendly staff, every thing you need is there.Check in was smooth and quick. Staff remembered my prefernces when allocating the room. I recommend this hotel. Breakfast was great. Very good choice of TV channels. Internet was bit slow

Review collected in partnership with Hyatt Hotels

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GrandHyattAmmanHotel, General Manager at Grand Hyatt Amman, responded to this review

Dear Alaa S, Thank you very much for talking the time and your effort to send us your valuable feedback. Me and my team are very happy to hear that everything went fine during your stay with us and our team members remembered your preferences. We thrive on exceeding our guests' expectations. We took a good note of internet speed... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

We had a very bad experience during 2 visits in last week , the AC for the hotel is not working , mainly in weeding hall most of people were sweating and disappointed as they were wearing suits , same problem i had yesterday in weeding of my friend . I cannt imagine how such big problem not been solved... More 

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GrandHyattAmmanHotel, General Manager at Grand Hyatt Amman, responded to this review

Dear Edy80, Warm greetings from Grand Hyatt Amman. Thank you very much for your constructive feedback. Please accept our apologies regarding AC matter at the ballroom. We take every comment very seriously and act upon it. We will look into this matter asap and solve it for good. We do hope that this experience does not deter you from coming... More 

Dubai, United Arab Emirates
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This was my 1st stay at the Grand Hyatt Amman for a family event at the main ballroom. The Club Suite I had on the 9th floor was extremely quite, tastefully furnished with separate bedroom and sitting room. Very large bathroom with separate bathtub and oversized shower that's calling for a rain shower to be installed. Housekeeping provided excellent service... More 

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GrandHyattAmmanHotel, General Manager at Grand Hyatt Amman, responded to this review

Dear sami k, Thank you for taking the time to let us know about your first experience at Grand Hyatt Amman. We are glad to read that you truly enjoyed your stay at our Grand Club Suite. We really appreciate your kind comments about our team members as well as our food and beverage choices and facilities. We took a... More 

Level Contributor
159 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 1 week ago

Location is very good with big lobby and nice service I stayed not in the hotel at hotel apartment with 2 bedroom and sitting area and 3 angle balcony so you can see Amman from high level We enjoy a lot in this flat The breakfast was at the hotel and was very nice

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear abdulrahman542, Thank you for taking the time to share your Hyatt experience on our TripAdvisor page. We are very pleased to hear of your recent stay with us and we really appreciate your nice comments about our rooms, service and breakfast.Our priority is to ensure that your needs and wants are always met and exceeded. We look forward to... More 

Aberdeen, Maryland
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Overall great stay ! The Staff was super friendly and very helpful. Hotel is situated in close proximity of food, shops and several other services. Priced Right ..Awesome Stay ! Highly recommend ! 200 characters is just a bit absurd.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Armysgti, Thank you for taking the time to share your Hyatt experience.We are glad to learn how much you enjoyed your stay with us and we highly appreciate your nice comments about our staff.Thank you for recommending Grand Hyatt Amman and we hope that we will have the pleasure of welcoming you back in the near future. Yours Sincerely,... More 

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