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All 115 Amman hotels

Grand Hyatt Amman

5.0 of 5 Hotel   |   Hussein Bin Ali St., Jabal Amman | PO Box 831159, Amman 11183, Jordan
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81%
Ranked #8 of 115 hotels in Amman
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
sibby London, United Kingdom
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335 people have reviewed this hotel

Traveler rating
    136
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
London, United Kingdom
Contributor
19 reviews 19 reviews
8 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The politeness and helpfulness of the ever-smiling front desk staff was excellent. We had a bit of a problem with our booking and a lovely lady (Dinah?) spent a long time sorting us out beautifully. Our room was cool and spacious and we enjoyed the excellent Club Lounge. Whilst the rooms were in excellent condition, immaculate and the beds very... More

Was this review helpful? Yes
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed for one night in this really good facility. As always, Grand Hyatt never lets you down. Cleanliness, comfort and friendly staff are what you always expect at this hotel. Its location is very convenient. Security is in place. The room we get is as per expectation. We really enjoyed the one night there before we... More

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear F H, Thank you for sharing your feedback with us.We are extremely happy to hear that you enjoyed your overall stay at Grand Hyatt Amman. We really appreciate your kind comments about our staff and security. Our priority is to ensure that your needs and expectations are always met and exceeded. We look forward to welcoming you back soon.... More

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my first visit to Jordan, and the hotel reached out and arranged transport for me to the hotel. As I got in at 10pm this was really welcome. On arrival you have to go though Security and then are welcomed by the front desk. Helpful, informative and prompt the staff were great. I was quickly on my way... More

Was this review helpful? Yes
GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Mark B, We are very pleased to hear of your recent stay with us. We really appreciate your nice comments about our staff and rooms. Our priority is to ensure that your needs and expectations are always met and exceeded. We look forward to welcoming you back soon. Yours Sincerely, Bailasan Badwan Public Relations Manager More

London
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I'd recommend this hotel for both leisure or business traveller. Our room was spacious and comfortable. The gym is well equipped and the there's both an indoor and outdoor pool and sun deck. We arrived on a Saturday afternoon and opted to have lunch in the main restaurant where they do an amazing buffet with pretty much any type of... More

Was this review helpful? Yes 1
GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear daviig, We are very pleased to hear of your recent stay with us, and that you enjoyed our facilities and outlets. It is our great pleasure to be sharing your comments with us and we thank you very much for recommending our hotel. We look forward to welcoming you back in the near future Yours Sincerely, Bailasan Badwan Public... More

Brighton and Hove, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Grand Hyatt Amman employs a very polite and qualified staff who shows nothing but professionalism and courtesy. Grand Hyatt Amman location is very convenient and is close to major points of interest in the capital Amman.

Was this review helpful? Yes
GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear AbuAta, We are extremely pleased to hear of your recent stay with us. Thank you for your nice comments about our staff's professionalism and courtesy, we will make sure to pass them on. We are also glad to hear that you found our hotel's location convenient. We look forward to welcoming you back soon at Grand Hyatt Amman. Yours... More

Top Contributor
132 reviews 132 reviews
18 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 4 weeks ago

the staff is very friendly smiling and helpful. the banquet breakfast time is very tasty and full of varieties, ingredients are fresh and very well presented. Again I am stressing on the fact re the staff being helpful and smiling which of course makes your stay more enjoyable. the hotel is clean but old! the rooms are descent but old.... More

Was this review helpful? Yes 2
GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Samer N, We are very pleased to hear of your recent stay with us.We really appreciate your nice comments about our staff and we are glad to learn that you enjoyed our breakfast. Thank you for your comments about renovation, we will make sure to pass them on to our General Manager, as our priority is to ensure that... More

London, United Kingdom
1 review
5 of 5 stars Reviewed July 12, 2014

My son and I had a fabulous stay at this hotel for two weeks. There are always issues that crop up at any place you stay and the staff were always happy to sort things out as quickly as possible so I have nothing but good words for them. It was great to be given such a warm welcome and... More

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Sabin Q, Thank you for sharing such a great review. We are very pleased to hear of your recent stay with us. We really appreciate your nice comments about our staff. Our priority is to ensure that your needs and expectations are always met and exceeded. Thank you for recommending our hotel. We look forward to welcoming you back... More

New York City, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 10, 2014

Although the staff tries very hard to please there is something missing service wise. Breakfast service particularly is weak, there is one person preparing waffles for a line of 20 people waiting, he uses 1/4 of the waffle iron making one at a time instead of 4 with no thought to speeding up the process. We were given a 2... More

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear NYCMom1973, Thank you for taking the time to share your feedback with us. We're sorry to hear that our hotel did not meet your expectations, please accept our apologies for your experience with housekeeping and breakfast. Please rest assured that we have passed on your comments to the related departments as we constantly strive to deliver excellent service. We... More

Doha
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 10, 2014

Very nice hotel , spacious room and clean rooms , nice outlets, service breakfast could be better , nice location , I will return back to this hotel again , reception service is average needs to be improved .

Was this review helpful? Yes
GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear hany m, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your overall stay at Grand Hyatt Amman. We really appreciate your nice comments about our hotel, rooms, location and outlets. Please rest assured that we have passed your comments about improving our service to our team members,... More

Bangkok, Thailand
Contributor
12 reviews 12 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 1, 2014

Although the hotel provides excellent breakfast and is located in fair location, but the room itself and gym are not up to Hyatt standard. The room that i stayed was close to the elevator and power room, so i was bothered by noises all day and night. not just that, i could also hear noise from anyone who walked by.... More

Was this review helpful? Yes
GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear HappySp00n, Thank you for taking the time to share the details of your stay with us. We are glad to hear that you enjoyed our breakfast and you found our location convenient. We are sorry to hear that the room, gym and other facilities did not meet your expectations. Please accept our apologies about the experience you had with... More

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Additional Information about Grand Hyatt Amman

Address: Hussein Bin Ali St., Jabal Amman | PO Box 831159, Amman 11183, Jordan
Phone Number:
Location: Jordan > Amman Governorate > Amman
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Amman 5*
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Also Known As:
Grand Hyatt Amman Hotel Amman
Hyatt Amman
Amman Grand Hyatt
Amman Hyatt

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#4 Spa Hotel in Amman #4 Romantic Hotel in Amman #7 Luxury Hotel in Amman #8 Family Hotel in Amman #10 Business Hotel in Amman
Hotel Class
Official Description (provided by the hotel)
Grand Hyatt Amman is the preferred address for the discerning business traveler and leisure travelers visiting Amman. The hotel is conveniently located in the heart of Amman's business and diplomatic district, with an invaluable link to the Trade, Exhibition and Conference Centre, and just 30 minutes from Queen Alia International Airport. Grand Hyatt Amman is also within easy access of Amman's exclusive shopping areas and is the ideal base from which to discover Jordan’s numerous attractions. Grand Hyatt Amman offers 311 elegant guestrooms, including 16 suites and Hyatt's exclusive Grand Club® accommodation. The hotel's spacious rooms offer everything from high-speed Internet connectivity to heavenly feather duvets, while the suites are a haven of exceptional luxury and modernity, accented by an Arabesque style. Grand Hyatt Amman also provides 50 luxury residential apartments for the long-staying guest. Housed in the Hyatt Tower, the apartments are linked to the hotel by a walkway. Promising the ultimate in indulgence, comfort and a home-away-from-home experience, the hotel spares no effort to ensure that every guest’s needs and expectations are met and exceeded, and that their stay is exquisite, relaxing and memorable. ... more   less 
Number of rooms
316

Questions & Answers

Questions? Get answers from Grand Hyatt Amman staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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