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Grand Hyatt Amman

#8 of 129 Hotels in Amman
Certificate of Excellence
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Hussein Bin Ali St., Jabal Amman | PO Box 831159, Amman 11183, Jordan
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576 Reviews from our TripAdvisor Community

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Tampa, Florida
Level Contributor
4 reviews
4 of 5 stars Reviewed yesterday NEW

Excellent hotel, great service and location. Pharmacy and liquor store right around the corner. Great buffet breakfast buffet and room service was inexpensive. Decent choice of restaurants in the hotel and nearby.

Review collected in partnership with this hotel

Helpful?
Thank Austin P
Singapre
2 reviews
4 of 5 stars Reviewed yesterday NEW

Overall this hotel is great - food, services and location. Wide spread of delicious breakfast buffet to select. Nice and well maintained as well as great housekeeping services. Wifi is good too. Lunch and dinner at the restaurant are great too.

Review collected in partnership with this hotel

Helpful?
Thank Marlianama
Dubai, United Arab Emirates
4 of 5 stars Reviewed 4 days ago NEW

Good location and good service. Suitable for buisness trip. i can recommend this hotel to all friends who are visiting Jordan. the place is clean and located in the town center. You can eat and drink in a safe atmospher. This is my conclusion

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Ghazi R
Greater London, United Kingdom
1 review
2 of 5 stars Reviewed 6 days ago NEW

Although I am a regular customer of this hotel but have noticed in the past couple of years it's standards are dropping , though slowly but consistently. The little things that distinguish 5 star hotels , are no more available, especially the rooms furniture is very old , and the carpet needs replacement, and the service staff were not responsive... More 

Review collected in partnership with this hotel

Helpful?
Thank mzaferd
GrandHyattAmmanHotel, Personal Assistant to the GM at Grand Hyatt Amman, responded to this review

Dear mzaferd, Warm greetings from Grand Hyatt Amman! Thank you very much for taking the time to let us know about your feedback. We take all comments seriously and act on them and we also thank you for your loyalty as a regular customer. We will look into the rooms that you have stayed in which had some physical issues,... More 

New York City, New York
1 review
4 of 5 stars Reviewed 1 week ago

Ali Al Amarirah the front desk manager was wonderful. Thomas Brosnan the executive chef was absolutely amazing. He is kind, and attentive to requests and a total credit to the HYATT. I was most impressed. I had a lovely stay and the staff was lovely and professional. The new Thai massage woman was amazing.

Review collected in partnership with this hotel

Helpful?
Thank diane h
GrandHyattAmmanHotel, Personal Assistant to the GM at Grand Hyatt Amman, responded to this review

Dear diane h, Warm greetings from Grand Hyatt Amman! Thank you for taking the time to share your feedback with us. We really appreciate your nice comments about our staff and we have already shared your compliments with them, they were very thankful to be recognized. Our priority is to ensure that your needs and expectations are always met and... More 

St Andrews
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

A top class hotel, good facilities and 4 restaurants of various cuisine to choose from. The staff are very efficient & friendly, making every effort to look after your comfort and enjoyment. The hotel security was effective without being over obtrusive. My only gripe was that most things were fairly expensive, although you are not compelled to eat/drink in the... More 

Helpful?
Thank JimAST
GrandHyattAmmanHotel, Personal Assistant to the GM at Grand Hyatt Amman, responded to this review

Dear JimAST, Warm greetings from Grand Hyatt Amman! Thank you for taking the time to share your feedback with us. We really appreciate your nice comments about our staff , service and security. Every guest is important to us and we value each and every comment. We hope that we will have the pleasure of welcoming you back to Grand... More 

London
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I had a pleasant stay at this hotel for a business trip last week. The room was spacious and well appointed with very comfortable beds and pillows. Staff were friendly and helpful. Special Thanks to the breakfast manager who arranged to have a lunch packed for me as I would be out of the hotel the whole day. I also... More 

Review collected in partnership with this hotel

Helpful?
Thank Andrea S
GrandHyattAmmanHotel, Personal Assistant to the GM at Grand Hyatt Amman, responded to this review

Dear Andrea S, Warm greetings from Grand Hyatt Amman! Thank you for taking the time to share your feedback with us. We are glad to learn that you have enjoyed your stay at our hotel. We are equally happy to know that you were able to value our staff, outlets, service along with our rooms. Your compliments of our staff... More 

Cairo, Egypt
1 review
5 of 5 stars Reviewed 1 week ago

Very comfortable business hotel with good wifi... my one gripe is that you have to keep reconnecting devices to the system. It was warm in the room and in the public areas, just as well as it was threatening to snow outside.

Review collected in partnership with this hotel

Helpful?
Thank M5063BUdavidk
GrandHyattAmmanHotel, Personal Assistant to the GM at Grand Hyatt Amman, responded to this review

Dear M5063BUdavidk, Warm greetings from Grand Hyatt Amman! Thank you for taking the time to share the details of your recent stay with us. We are so pleased to hear that you enjoyed your recent stay with us at our hotel and your remarks regarding the internet will be shared with our management. We hope that we will have the... More 

Ooltewah, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Consistently, over three days and nights, I experienced outstanding, courteous, friendly service from all staff without exception. I especially enjoyed the variety of food services available within the hotel, to the extent that I never left the hotel during an unexpected winter storm.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank David T
GrandHyattAmmanHotel, Personal Assistant to the GM at Grand Hyatt Amman, responded to this review

Dear David T, Warm greetings from Grand Hyatt Amman! Thank you for taking the time to share your feedback with us. We really appreciate your nice comments about our staff, food and service. Our goal is to deliver a high- level quality of hospitality for every guest on every stay.Thank you for recommending us. Yours sincerely, Hind Matar Personal Assistant... More 

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