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Grand Hyatt Amman

#9 of 122 Hotels in Amman
Certificate of Excellence
5.0 of 5
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Hussein Bin Ali St., Jabal Amman | PO Box 831159, Amman 11183, Jordan
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Grand Hyatt Amman
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1 room 1 guest
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Ranked #9 of 122 Hotels in Amman
Certificate of Excellence
A recent review
5 of 5 stars reviewed 3 days ago
Rushdi A Medina, Saudi Arabia
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490 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Medina, Saudi Arabia
1 review
5 of 5 stars Reviewed 3 days ago NEW

Location is great Management team is excellent Staff were cheerful especially conceirge Food and beverage were over priced Club lounge needs more variety during nood time I will come back to this hotel and would recommend to friends and colleagues

Review collected in partnership with Hyatt Hotels

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Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is a genuine top class hotel set in the middle of a city that is changing day by day as the countries bordering Jordan are changing and yet it always seems to be just perfect - a testament to the management and their staff. It has everything, mid-range to top class F&B. Retail, vehicle rental, health and fitness and... More 

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GrandHyattAmmanHotel, General Manager at Grand Hyatt Amman, responded to this review

Dear rich74London, Warm greetings from Grand Hyatt Amman, Jordan. Thank you very much for taking the time and the effort to share your experience with us. We are glad to hear that you truly enjoyed your stay in our hotel. As you mentioned in your review, our hotel provides a convenient location in the city center, as well as very... More 

Chicago, Illinois
Level Contributor
124 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We stayed here for one night. We had two connecting rooms. Both rooms had similar issues. Bathrooms needed maintenance, not very clean, cracked and moldy caulk in the shower/tub, broken tiles. The carpet was worn. The elevators are very slow. The front desk clerk was rude. The breakfast was pretty good. It was included in our room rate and unfortunately,... More 

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GrandHyattAmmanHotel, General Manager at Grand Hyatt Amman, responded to this review

Dear Rudypup, Warm greetings from Grand Hyatt Amman. Thank you very much for taking the time to let us know about your feedback. We take all comments seriously and act on them. We will look into the rooms that you have stayed in which had some physical issues, in order to take the corrective actions. We sincerely apologize for not... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

I attended a wedding at this hotel a few days ago, and I must say the F&B staff were the ones who made my experience unforgettable... Fuad, what a remarkable young man, he went out of his way to cater to the guests needs at the wedding like no other, he was truly hospitable and very easy going...Ismaeel was also... More 

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GrandHyattAmmanHotel, General Manager at Grand Hyatt Amman, responded to this review

Dear Leen F, Thank you very much for taking the time and the effort for sharing your experience at one of the weddings at Grand Hyatt Amman. We will definetely pass your nice compliments to all our team members who were mentioned in your review. They will be awarded by our internal reward program, and will be recognized based on... More 

Jerusalem
Level Contributor
88 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

From the moment we arrived the service was very good. Our room was quiet ( as we requested) and very comfortable. We would definitely recommend this hotel. The Management have trained their staff well. Keep it up!

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GrandHyattAmmanHotel, General Manager at Grand Hyatt Amman, responded to this review

Dear pfsboss, Warm greetings from Grand Hyatt Amman, Jordan. Thank you very much for your feedback regarding your experience. It was a great pleasure to have you with us. We highly appreciate your compliments regarding our team members, who will be awarded with our internal reward program. We thrive on exceeding our guests' expectations. A big thank you for recommending... More 

California Nord
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed at this property many time in the past and every time I receive excellent customer care. The staff are friendly and most are attentive. I booked a Club room and that was well worth it. Omar in the lounge was awesome as usual being friendly and helpful. Dina at the front desk was most efficient and friendly.... More 

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GrandHyattAmmanHotel, General Manager at Grand Hyatt Amman, responded to this review

Dear CaliforniaNordLouis, Warm greetings from Grand Hyatt Amman, Jordan. It was with a great pleasure to receive your kind and nice feedback. We make sure all team members mentioned in your review will be rewarded with our internal award program. We are very much looking forward to welcome you in the near future. With best regards, Harun Dursun General Manager More 

Perth, Australia
1 review
5 of 5 stars Reviewed 1 week ago

Nice hotel, friendly staff, every thing you need is there.Check in was smooth and quick. Staff remembered my prefernces when allocating the room. I recommend this hotel. Breakfast was great. Very good choice of TV channels. Internet was bit slow

Review collected in partnership with Hyatt Hotels

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GrandHyattAmmanHotel, General Manager at Grand Hyatt Amman, responded to this review

Dear Alaa S, Thank you very much for talking the time and your effort to send us your valuable feedback. Me and my team are very happy to hear that everything went fine during your stay with us and our team members remembered your preferences. We thrive on exceeding our guests' expectations. We took a good note of internet speed... More 

Jerusalem, Israel
4 of 5 stars Reviewed 1 week ago

I stayed at the Hyatt as a guest in a wedding celebration. The place was very elegant and convenient. The wedding celebration continued until early in the morning, and it was nice to have the option to go to the room and take some rest during the party. Many of my friends stayed at the hotel, and there was a... More 

Review collected in partnership with Hyatt Hotels

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Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

We had a very bad experience during 2 visits in last week , the AC for the hotel is not working , mainly in weeding hall most of people were sweating and disappointed as they were wearing suits , same problem i had yesterday in weeding of my friend . I cannt imagine how such big problem not been solved... More 

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GrandHyattAmmanHotel, General Manager at Grand Hyatt Amman, responded to this review

Dear Edy80, Warm greetings from Grand Hyatt Amman. Thank you very much for your constructive feedback. Please accept our apologies regarding AC matter at the ballroom. We take every comment very seriously and act upon it. We will look into this matter asap and solve it for good. We do hope that this experience does not deter you from coming... More 

Dubai, United Arab Emirates
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This was my 1st stay at the Grand Hyatt Amman for a family event at the main ballroom. The Club Suite I had on the 9th floor was extremely quite, tastefully furnished with separate bedroom and sitting room. Very large bathroom with separate bathtub and oversized shower that's calling for a rain shower to be installed. Housekeeping provided excellent service... More 

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GrandHyattAmmanHotel, General Manager at Grand Hyatt Amman, responded to this review

Dear sami k, Thank you for taking the time to let us know about your first experience at Grand Hyatt Amman. We are glad to read that you truly enjoyed your stay at our Grand Club Suite. We really appreciate your kind comments about our team members as well as our food and beverage choices and facilities. We took a... More 

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