We were a little put off by the bad comments on trip advisor about this hotel however we decided to book this hotel anyway as our friend was holding his wedding there. Now I wish we had taken heed of the other comments and not booked. The hotel itself is beautiful and has a lovely reception and restaurant areas as... More

This hotel is in a much better position than some of the other large hotels in Amman - you can walk into an area of decent restaurants and street life reasonably easily. Rooms are of the quality you would expect, and they have kettles, ironing boards etc. Windows open, but ask for a room at the back - better views... More

We rented a 2 bedroom apartment in the apartment towers behind the hotel. This came with twice weekly cleaning service, breakfast in the hotel, and access to the hotel gym. We really enjoyed it. The people were super helpful and the hotel had great restaurants, a nice pool, a great outdoor bar which was alive with hooka pipes and drinks... More

Free WiFi access is pretty much standard in quality hotels. Guests already pay a premium price to stay at a good hotel and even average hotels and restaurants in Amman offer free wifi access for multiple devices instantly on request. Its just baffling why the Hyatt charge guests $20 a day to access wifi. This is something I now check... More

In-room dining food is plain bad and not at all fresh, they should really pay more attention to this because I got food poisoning straight after eating their ice-cream! cleanliness is also an issue, the rooms are not properly cleaned, dust is everywhere, carpet not vacuumed, smudges in the bathroom floor from the day before still shows after they supposedly... More

I stayed in most of 5 stars hotels in Amman looking for a high quality hotel and this was my first stay in Hyatt. Overall the hotel is very good, comfortable and quite rooms. Excellent breakfast, best in town. The checkin experience was not encouraging but the stay was nice. Room service was on time and good food. In Amman... More

Stayed just one night at Grand Hyatt in Amman as part of a business trip. Overall, very positive experience. Room was comfortable, nicely decorated to good standard with some small extra decorative touches and furniture that made it less bland than many large hotel chain rooms seem to often be. Comfortable bed and decent pillows. Despite the busy road outside... More

Visited twice this month and was very impressed. The staff service was impeccable throughout the hotel. The breakfast buffet was extensive and well thought out. The business centre staff were very helpful and all of the staff reacted awkwardly when offered a tip. I have not experienced this before but it was pleasant to have a tip appreciated instead of... More

Spent 1 night at this place and will never go back. The rooms are rundown, bathrooms in need of a good clean and maid service should be instructed not to bang the doors shut during their evening rounds - which for some strange reason takes place between 10pm-11pm. All in all it was a bad experience.