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Grand Hyatt Amman

#9 of 117 Hotels in Amman
Certificate of Excellence
5.0 of 5
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Hussein Bin Ali St., Jabal Amman | PO Box 831159, Amman 11183, Jordan
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Grand Hyatt Amman
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Ranked #9 of 117 Hotels in Amman
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Simon G
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413 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
19 reviews 19 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Last visit to Amman had me staying in three of the major hotels of which by far the Hyatt was the best. Appreciate a little more expensive but worth every penny and if you can afford the upgrade to executive floor then the rewards and lounge are well worth it.

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Simon G, Thank you for choosing Grand Hyatt Amman and for sharing with us your feedback. We are glad to learn that you enjoyed your overall stay with us. Our priority is to ensure that your needs and expectations are always met and exceeded. We hope that we will have the pleasure of welcoming you back to Grand Hyatt... More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

The Grand Hyatt Amman is the hotel that never fails and always delivers. I have made it my reference while in Jordan. To begin with: staff are extremely professional and friendly at the same time, which is the first contributor to my choice. I would like to mention Malek and Dinah and Shafik but also others whose names I didn't... More 

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear A TripAdvisor Member, Thank you for choosing to stay with us during your recent visit to Amman and for taking the time to share the details surrounding your experience. We are very glad to learn that you enjoyed your overall stay with us, especially our rooms and breakfast. We also thank you for your kind words about our staff... More 

Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice hotel with excellent restaurants. Service at Club Lounge consistently poor. Rarely find staff in lounge and you must fend for yourself. Not worth the upgrade. Otherwise hotel is very nice and clean.

Review collected in partnership with Hyatt Hotels

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Waleed G, Thank you for taking the time to share the details of your recent stay with us. Please accept our apologies for your experience with our service at the Club Lounge. We strive to deliver consistent service and that we fell short during your stay is not something we take lightly. We have shared your feedback with our... More 

Flörsheim, Deutschland
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My first time in Amman...stayed at the Grand Hyatt...very nice hotel! Extremely friendly staff, high security! Big clean rooms, spacious bath rooms, free mineral water, fruit basket, all major and more TV channels, including movies, sports etc... Little minus: due to the time change from Thursday to Friday wake up call was one hour TOO early...should not have happened at... More 

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear flyair340, Thank you for taking the time to post on our TripAdvisor page. It is a great pleasure to learn how much you enjoyed your overall stay with us, especially our rooms and we thank you for your nice comments about our staff. We apologize for the error in calling you an hour earlier, and we have spoke to... More 

Philadelphia
Contributor
17 reviews 17 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at Grand Hyatt Amman at the end of March 2015 for 2 nights. It’s pretty similar to a Hyatt in the US – no complaints with the room or the service. Good location (at 3rd circle), although nothing is really within walking distance. That doesn’t matter in Amman where taxis are incredibly cheap. The Club Lounge was decent... More 

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Sutton27, Thank you for choosing to stay with us during your recent visit to Amman and for taking the time to share the details surrounding your experience.We are delighted to hear that you enjoyed our rooms, location,Club Lounge on the ninth floor and our main Lounge.Your feedback is highly appreciated and well received. We look forward to welcoming you... More 

Bonn, Germany
Contributor
19 reviews 19 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Of course, the Hyatt in Amman is a very good hotel - you get what you pay for. The rooms are spacious, well-designed, the food is good, Internet is working (although a little bit slow), conference facilities are ok, although I don't understand why they always have to be in the basement without natural light... Still, service could be better,... More 

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Christian H, Thank you for taking the time to share with us your feedback. We are very happy to learn that you enjoyed our rooms, food, internet and conference facilities. We apologize that our service did not meet your expectations. Please rest assured that your feedback has been shared with our management team, and we will look further into... More 

Grand Marais, Minnesota
Top Contributor
123 reviews 123 reviews
51 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Grand Hyatt provides a reliable, high quality, clean, and secure location for basing a visit to Amman and Jordan. I stayed for business over a two week period. Each of three separate stays were very satisfying. The staff are very attentive and accommodating. My rooms were comfortable and generally clean, although each has some example of a lack of... More 

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear SelwaySteward, Thank you very much for posting on our TripAdvisor page. It is a great pleasure to learn that your overall stay with us met your expectations. We are also happy to hear that you enjoyed our rooms, breakfast, internet and we thank you for your kind comments about our staff. Please accept our apologies for your experience with... More 

Mumbai (Bombay), India
Contributor
12 reviews 12 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed at this property on a two day business visit to Amman recently. The location of the Hotel is good and the service was also as per expectation with the front desk staff being very efficient. Property however is fairly old and could do with some refurbishment. Breakfast was acceptable but could do with some more international items. Could recommend... More 

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Topsy67, Thank you for taking the time to post on our TripAdvisor page to share your feedback. It is a great pleasure to know how much you enjoyed your overall stay with us, and thank you for your nice comments about our staff. We will pass on your recommendations about breakfast to our Food and Beverage team.We continuously attempt... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

From the moment my friends and I arrived at the Grand Hyatt, we knew we were in for a whole new experience. The luxurious surroundings and the friendliness of the staff became apparent immediately.Our apartment was massive with a big lounge area, good size dining area, well fitted out kitchen, and 5 bedrooms.....3 ensuite and everything was clean and in... More 

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Joe B, Thank you for choosing to stay with us during your recent visit to Amman and for taking the time to post on our TripAdvisor page. We are delighted to read all the positive comments you shared and how much you enjoyed your overall stay with us. We are also glad that you had the opportunity to sample... More 

Riverdale, New York
Top Contributor
81 reviews 81 reviews
8 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 4 weeks ago

From start to finish, a true Hyatt worthy experience. Beautiful property, friendly staff, and great security. Good assortment of restaurants onsite. Also conveniently has a "Toni and Guy" in the basement for quick haircuts. One of the best hotels in Amman. Highly recommend.

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Bill A, Thank you very much for taking the time to post on our TripAdvisor page and for sharing your feedback. We are extremely happy to learn that you enjoyed your overall stay with us and that our rooms, service, restaurants and security met your expectations. We constantly strive to deliver high quality service to our guests.Thank you also... More 

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