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Grand Hyatt Amman

#8 of 122 Hotels in Amman
Certificate of Excellence
5.0 of 5
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Hussein Bin Ali St., Jabal Amman | PO Box 831159, Amman 11183, Jordan
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Grand Hyatt Amman
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Ranked #8 of 122 Hotels in Amman
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
Rawad T Chicago, United States
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465 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, United States
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Grand Hyatt Amman is one of my favorite hotels in Jordan. The Hotel has multiple restaurants and has an awesome large terrace where you can hangout in large groups. While I was there they were also having Salsa nights on (Wednesdays???). The Hotel is located near the second circle, so it's a walking distance to some of my favorite snack... More 

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Rawad T, Thank you for choosing to stay with us during your recent visit to Amman and for taking the time to share the details surrounding your experience. We are delighted to learn how much you appreciate our hotel and its facilities. Our restaurants indeed are ultimate destinations for any business lunch or meeting while the terrace offers nice... More 

1 review
4 of 5 stars Reviewed 2 days ago NEW

We had a great time at the hotel, the rooms are spacious, most of the staff members are friendly specially Yara at the reception, she has a great hospitality positive spirit! The main concern is the room's bathroom! The shower experience is really bad! And The hotel pool is too small n lacks of sunshine!

Was this review helpful? Yes
GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Alain H, We are very pleased to hear of your recent stay with us. We really appreciate your nice words about our rooms and staff, we have passed on your comments to Yara. We do apologize for not meeting your expectations in regards to the bathroom, we have already shared your feedback with our management team and we will... More 

Cairo, Al Qahirah, Egypt
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Very nice hotel, extra friendly staff and excellent service. I stayed there for 4 nights with family and we enjoyed it. Rooms are very clean and new (seems renovated) despite the hotel itself doesn't seem to be very new or renovated. They have a nice indoors pool and the outdoors pool is Medium sized but if you want to catch... More 

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Ehab R, We are very pleased to hear of your recent stay with us. We really appreciate your nice comments about our staff, service and rooms. We are glad to learn that you enjoyed our indoor and outdoor pools.Our priority is to ensure that your needs and expectations are always met and exceeded. We look forward to welcoming you... More 

England
Level Contributor
44 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in a club room for five nights and were impressed by the location of the hotel and the cleanliness of the room. However, the room was a little smaller than expected and the hotel lacked a feeling of luxury, particularly around the outdoor pool area. I feel that this is more suited to a traveller who wants a... More 

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear kawaiitraveller, Thank you for taking the time to share your feedback with us. We appreciate your nice comments regarding the cleanliness of our rooms. We're sorry to hear that our hotel did not meet expectations in some aspects, but we also hope that this experience does not deter you from staying at Grand Hyatt Amman in the future. Please... More 

Dubai
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed here July 2014. Cleanliness is very high on my list of things to look for in a hotel, and I was disappointed in the Grand Hyatt Amman. The room was very dusty and the coffee cups hadn't been washed- there was still some coffee in one of them. The bathrobe had some hair tangled in it (and I... More 

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Sabushaheen, Please accept our sincere apologies for your experience with the cleanliness of your room. We strive to deliver consistent service and that we fell short during your stay is not something we take lightly. We have shared your feedback with the team and will look into this further. Once again, we do apologize for not exceeding your expectations... More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This 3 time I stay in this hotel great value service and helpful staff I like the breakfast there many many kind of food everything it's great and very high quality thank u the fitness centre it's very nice and many option I will back again and again it's my best hotel in Amman

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Bin D, Thank you very much for sharing your feedback on our TripAdvisor page. We are extremely happy to learn that yo enjoyed your stay at Grand Hyatt Amman and we highly appreciate your comments about our staff, quality of service, food and the fitness centre. We look forward to welcoming you back at Grand Hyatt Amman. Yours Sincerely,... More 

Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed 2 weeks ago

I was as usual pleased & satisfied during my stay @ Grand Hyatt the service, was excellent the food was great & the check in & out so good & professional , I would of course recommend Grand Hyatt to all our business partners not only in Amman but wherever Grand Hyatt exist , i do appreciate the politeness of... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Aoun H, We are very pleased to hear of your recent stay with us. We really appreciate your nice comments about our service, food and staff. Thank you for recommending our hotel.Our priority is to ensure that your needs and expectations are always met and exceeded. We look forward to welcoming you back soon. Yours Sincerely, Bailasan Badwan Public... More 

Amman, Jordan
1 review
4 of 5 stars Reviewed 2 weeks ago

The check in process was slow, however the overall experience was good and the staff are very friendly. The food menu in the restaurant needs a wider spread. Should have more bilingual (English / Arabic) staff the restaurant.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Mohammad Hasan M, Thank you for sharing your feedback. We are glad to learn that you enjoyed your overall stay with us. Please accept our apologies for your experience with the slow check-in process and please rest assured that all your comments have been shared with our management team and we will look further into this. We hope to... More 

NYC and Argentina
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This has to be the best hotel in Amman!! I've stayed another hotels in Amman and this is it. The staff are incredible. Super super nice highly efficient and they show that they are happy with their job and they are extraordinary. Breakfast is a wonderful treat. The food is great. We had the opportunity to enjoy Ramadan feast in... More 

Was this review helpful? Yes
GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Travel01154, Thank you for sharing your feedback on our TripAdvisor page.We are extremely happy to learn that you enjoyed your stay at Grand Hyatt Amman. We highly appreciate your nice comments about our staff, breakfast and rooms, and we are more than happy to read that you got to experience the Ramadan feast at our Terrace. Our priority is... More 

İstanbul, Turkey
1 review
3 of 5 stars Reviewed 3 weeks ago

You need to get throug the security check every single time. Rooms are OK, breakfast is AMAZING! Friendly staff. SPA is good but there was maintanance in indoor pool so couldnt use it. Rooms are OK, consiering Amma hotels, you can have a couple of nights in this hotel.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Deniz F, Thank you for choosing to stay with us during your recent visit to Amman and for taking the time to share the details surrounding your experience. We are glad you enjoyed our breakfast and we thank you for the nice compliments about our staff. We do apologize that you did not get the chance to use our... More 

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