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All 115 Amman hotels

Grand Hyatt Amman

5.0 of 5 Hotel   |   Hussein Bin Ali St., Jabal Amman | PO Box 831159, Amman 11183, Jordan
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81%
Ranked #11 of 115 hotels in Amman
Certificate of Excellence 2014
A recent review
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329 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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English first
Top Contributor
112 reviews 112 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

the staff is very friendly smiling and helpful. the banquet breakfast time is very tasty and full of varieties, ingredients are fresh and very well presented. Again I am stressing on the fact re the staff being helpful and smiling which of course makes your stay more enjoyable. the hotel is clean but old! the rooms are descent but old.... More

Was this review helpful? Yes 1
London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

My son and I had a fabulous stay at this hotel for two weeks. There are always issues that crop up at any place you stay and the staff were always happy to sort things out as quickly as possible so I have nothing but good words for them. It was great to be given such a warm welcome and... More

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Sabin Q, Thank you for sharing such a great review. We are very pleased to hear of your recent stay with us. We really appreciate your nice comments about our staff. Our priority is to ensure that your needs and expectations are always met and exceeded. Thank you for recommending our hotel. We look forward to welcoming you back... More

New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

Although the staff tries very hard to please there is something missing service wise. Breakfast service particularly is weak, there is one person preparing waffles for a line of 20 people waiting, he uses 1/4 of the waffle iron making one at a time instead of 4 with no thought to speeding up the process. We were given a 2... More

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear NYCMom1973, Thank you for taking the time to share your feedback with us. We're sorry to hear that our hotel did not meet your expectations, please accept our apologies for your experience with housekeeping and breakfast. Please rest assured that we have passed on your comments to the related departments as we constantly strive to deliver excellent service. We... More

Doha
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice hotel , spacious room and clean rooms , nice outlets, service breakfast could be better , nice location , I will return back to this hotel again , reception service is average needs to be improved .

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear hany m, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your overall stay at Grand Hyatt Amman. We really appreciate your nice comments about our hotel, rooms, location and outlets. Please rest assured that we have passed your comments about improving our service to our team members,... More

Bangkok, Thailand
Contributor
12 reviews 12 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Although the hotel provides excellent breakfast and is located in fair location, but the room itself and gym are not up to Hyatt standard. The room that i stayed was close to the elevator and power room, so i was bothered by noises all day and night. not just that, i could also hear noise from anyone who walked by.... More

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear HappySp00n, Thank you for taking the time to share the details of your stay with us. We are glad to hear that you enjoyed our breakfast and you found our location convenient. We are sorry to hear that the room, gym and other facilities did not meet your expectations. Please accept our apologies about the experience you had with... More

Chicago, Illinois
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel was nice--clean rooms, big bathrooms, marble entryway. We payed to upgrade to the Club Level (reception asked us if we wanted to), which included breakfast and access to the Club Lounge. This was well worth it. Each night, we were able to get a table by the window with views of the city while having a glass of... More

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear JSplain, Thank you for taking the time to share with us your experience at Grand Hyatt Amman. We are very happy to learn that you had an overall good stay with us and that you enjoyed our rooms, Club Lounge, location and the city. We hope that we will have the pleasure of welcoming you back to Grand Hyatt... More

San Francisco, California
Top Contributor
60 reviews 60 reviews
24 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I just returned from several nights at the Grand Hyatt Amman. The property is very clean, modern, and staffed with very friendly people. While the hotel lacks the poolside service of the Four Season's and Sheraton Amman (specifically the allure of the Sheraton's rooftop lounge, incredibly attentive shisha/hookah tenders, and deejay) it is still worth considering. The breakfast buffet is... More

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear EinReisenderAusCA, Thank you for taking the time to share with us your feedback. We are very happy to hear that your overall stay with us met your expectations. We are glad that you enjoyed our breakfast, gym, pool and spa. We thank you for recommending our hotel, and we look forward to welcoming you back at Grand Hyatt Amman.... More

Dubai, United Arab Emirates
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We were invited for an event last week and I must say the hotel staff just spoiled the whole event. A mobile, a Cigar & a Lighter were stolen from the tables. cutlery were removed from tables even if people didn't finish eating and got three times corked glasses of wine "even though we informed them that the bottle is... More

Was this review helpful? Yes 2
GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Falcon69, Thank you for feedback. We are very disappointed to hear that you had an experience that did not meet your expectations. Please email us with a phone number or an email as our Food and Beverage Manager would like to contact you to discuss the issue with you personally. Yours sincerely, Bailasan Badwan Public Relations Manager More

Al Khobar, Saudi Arabia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The Grand Hyatt Amman is an impressive hotel though not as opulent as it's properties in other locations. It was close to my office, tho after hours you need a taxi to get around. Breakfast was usual hotel fare. Breakfast staff were rude and over whelmed. The coffee was awful when you eventually get it. Falafel were oily, burnt and... More

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Dalia A, Thank you for taking the time to share the details of your recent stay with us. Please accept our apologies for your experience during breakfast in our restaurant with the service and quality of some food items and also your experience with housekeeping.We strive to deliver consistent service and that we fell short during your stay is... More

Goma, Democratic Republic of the Congo
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I spent 5 days in this magnificent piece of architecture, built on the hills of Amman. Took one of the elevators to the 7th floor, then walked through the lobby to reach the entrance on the other side of the hotel :). The tall beautifully constructed building is a landmark of the city. Unfortunately, not many people knew at that... More

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GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this review

Dear Ali V, Thank you for sharing with us your wonderful feedback. We are glad you enjoyed your overall stay with us, and we are extremely happy to learn that you found our hotel a magnificent piece of architecture and you enjoyed the artwork displayed in Zara Towers, on the other side of the hotel. Thank you once again, and... More

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Additional Information about Grand Hyatt Amman

Address: Hussein Bin Ali St., Jabal Amman | PO Box 831159, Amman 11183, Jordan
Phone Number:
Location: Jordan > Amman Governorate > Amman
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Amman 5*
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Also Known As:
Grand Hyatt Amman Hotel Amman
Hyatt Amman
Amman Grand Hyatt
Amman Hyatt

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#4 Romantic Hotel in Amman #7 Spa Hotel in Amman #10 Luxury Hotel in Amman #11 Business Hotel in Amman
Hotel Class
Official Description (provided by the hotel)
Grand Hyatt Amman is the preferred address for the discerning business traveler and leisure travelers visiting Amman. The hotel is conveniently located in the heart of Amman's business and diplomatic district, with an invaluable link to the Trade, Exhibition and Conference Centre, and just 30 minutes from Queen Alia International Airport. Grand Hyatt Amman is also within easy access of Amman's exclusive shopping areas and is the ideal base from which to discover Jordan’s numerous attractions. Grand Hyatt Amman offers 311 elegant guestrooms, including 16 suites and Hyatt's exclusive Grand Club® accommodation. The hotel's spacious rooms offer everything from high-speed Internet connectivity to heavenly feather duvets, while the suites are a haven of exceptional luxury and modernity, accented by an Arabesque style. Grand Hyatt Amman also provides 50 luxury residential apartments for the long-staying guest. Housed in the Hyatt Tower, the apartments are linked to the hotel by a walkway. Promising the ultimate in indulgence, comfort and a home-away-from-home experience, the hotel spares no effort to ensure that every guest’s needs and expectations are met and exceeded, and that their stay is exquisite, relaxing and memorable. ... more   less 
Number of rooms
316

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