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Four Seasons Hotel Amman

Travelers' Choice award winner
Al-Kindi Street, 5th Circle | Jabal Amman, Amman 11181, Jordan
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Four Seasons Hotel Amman
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Ranked #1 of 119 Hotels in Amman
A recent review
4 of 5 stars Reviewed November 14, 2012
funtriptaker_10 Waterville, Maine
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609 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Four Seasons Hotel Amman
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Waterville, Maine
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 14, 2012

Excellent services from the concierge and restaurant staff. Wonderful food at restaurants. Great spa experience. Front desk staff could be more welcoming and helpful. Outdated rooms that could use updating. The rooms and front desk/check in staff are not what one would expect from a Four Seasons hotel.

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Dubai, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 13, 2012

I arrived to the hotel around 15h00 and had to wait over an hour for check in. The reception staff was absolutely unaccommodating and disregarded any concerns over time management and my schedule. I had to wait in the lobby where the staff promised to inform me of any advancement, yet I found myself having to venture back and forth... More 

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Patrick B, Hotel Manager at Four Seasons Hotel Amman, responded to this review

Greetings from Four Seasons Hotel Amman. I would like to start by thanking you for your time in sharing your recent experience at the hotel. Please accept my sincere apologies for the inconveniences that you have encountered during your check-in process as your suite was not available and especially regarding the way you felt you were treated and greeted. Please... More 

Asia
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 12, 2012

I am currently staying in the Four Seasons in Amman and am not very happy. To start with, the female staff at the front desk when I checked in on Sunday was downright rude. Each question I asked she sighed so audibly that even other guests at the check in desk were turning their heads to see what was going... More 

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Patrick B, Hotel Manager at Four Seasons Hotel Amman, responded to this review

Dear Pixiejade, We are very sorry to read that your stay is not meeting your expectations for which we apologize. We would like for an opportunity to find a way to regain your confidence as well as renewing our apologies to you in person. Your satisfaction is most important to us; please contact me either by phone at the Hotel... More 

New York City, New York
Contributor
11 reviews 11 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 9, 2012

While this hotel definitely lives up to its Four Seasons name, next time I will explore other hotels. No specific complaints, but I didn't feel much of the Amman atmosphere there. Hotel staff were helpful, but impersonal. The breakfast buffet was really great, but waitstaff seemed too busy to be as attentive as I would expect in a luxury hotel.

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London, United Kingdom
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 8, 2012 via mobile

Although location, rooms and facilities are excellent, the level of service (during several stays) does not come close to Four Seasons standards. Service has been so incredibly bad, I can not recommend the hotel and i will not stay here again.

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Patrick B, Hotel Manager at Four Seasons Hotel Amman, responded to this review

Thank you for taking the time and sharing your experience at Four Seasons Hotel Amman. We truly apologize for not meeting your expectations during your stay at our hotel, as this is not the level of service we are known for providing. We have addressed this issue with the relevant departments to prevent any reoccurrence in the future. We sincerely... More 

Koksijde, Belgium
Contributor
17 reviews 17 reviews
9 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed November 7, 2012

Stayed here october 2012, family with 3 cgilderen(age 8,5 and 3); we got connecting rooms and everthing was really good about this hotel. Very good beds, nice bathroom, quiet rooms despite the traffic outside. Had two times dinner once on the outside terrace(called "Five" grill and lounge) at the lower level wich is a really nice place to eat when... More 

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Patrick B, Hotel Manager at Four Seasons Hotel Amman, responded to this review

We are delighted to hear that you have enjoyed your time and that your stay was pleasant. Your kind words are much appreciated; very glad to hear that you enjoyed all the Hotel's facilities, including FIVE Grill & Lounge, our latest addition to the F&B line-up. We are always happy to hear from a satisfied guest and we look forward... More 

London, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 6, 2012

I stayed at the Four Seasons for a couple of nights whilst on business in October. No doubt it's one of the best hotels in Amman, but I have to say that having stayed in most of the cities 5 star hotels, I felt the least comfortable at this one and found myself slightly relieved to be leaving. Not wishing... More 

Was this review helpful? Yes 1
Patrick B, Hotel Manager at Four Seasons Hotel Amman, responded to this review

Thank you for taking the time and sharing your experience at Four Seasons Hotel Amman and for all your comments regarding your stay. We deeply apologize for the missteps you encountered at our hotel, as this is not the level of service we are known for providing. We also apologize for the issue with the Internet connection and have already... More 

Winchester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 27, 2012

We stayed here both on the way to Petra and on the way back. The hotel was excellent, both the standards of the rooms and public areas. The staff and service was also extremely good. We had two meals in the restaurants at night and they were both top quality. Really enjoyed staying here.

Was this review helpful? Yes 2
Patrick B, Hotel Manager at Four Seasons Hotel Amman, responded to this review

We are delighted to hear that you have enjoyed your time and that your stay was pleasant. Your kind words are much appreciated, in particular the ones about our employees - we are also glad to hear that you enjoyed our restaurants as well. We look forward to welcoming you again soon. Sincerely Patrick Hotel Manager More 

Athens, Greece
Top Contributor
66 reviews 66 reviews
66 hotel reviews
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed October 26, 2012

Spent Easter 2010 here with my future wife and had a great time. Rooms are huge and comfy with the usual four seasons amenities. The pool-spa area was excellent (green slippers a nice treat) and the same is true for the bar where we spent a couple of evenings having a drink among the smart crowd. There was a wedding... More 

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Switzerland
Top Contributor
165 reviews 165 reviews
76 hotel reviews
148 helpful votes 148 helpful votes
5 of 5 stars Reviewed October 25, 2012

Room & breakfast – 5* Service – 5* Location – 4* (not in centre, but great for getting in and out of Amman for day trips to Jerash or Al Azraq) and excellent views Restaurants & Bars: 4* very good – best cocktails in Jordan

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