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All 116 Amman hotels

Ibis Amman

3.0 of 5 Hotel   |   61 Mohd Fayadh al Assaf Street | P.O. Box 4606, Amman 11953, Jordan
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Ranked #26 of 116 Hotels in Amman
A recent review
5 of 5 stars reviewed 1 week ago
ammarda Dubai, United Arab Emirates
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294 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Malaga
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 5 days ago NEW

The staff is generally helpful and professional, although I was given a smokers room without even being asked. Plus, the window could not be opened. The room as average, but the bathroom did not smell too well, and the shower leaked water which had the floor wet all day long. The breakfast is not great. Coffee is awful (it's made... More

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Dubai, United Arab Emirates
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I have stayed at IBIS before and I knew before landing in Amman that their rooms are tiny as its a business hotel...and that's fine by me. But the real shocker was when we arrived, The reception said they don't believe in a porter and we have to carry our luggage ourselves to the room!! Now, I was famished as... More

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IbisAmman, Front Office Manager at Ibis Amman, responded to this review

Dear Arshdeep 12 First of all I would like to apologize that your stay in our hotel did not meet your expectations, and would like to assure that your experience do not reflect our standards of Quality. Kindly allow me to draw to your attention that ibis hotels are economic business brand and we provide our guest's with trolley in... More

Dubai, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

It was great stay in ibis Amman I know why I have chosen Ibis 😀 Some small issues poped up during my vacation there, but it was solved without any delay. .. I hope next vacation will end with better news for me so I can come again to this place. Great time l will have here I am sure

Was this review helpful? Yes
IbisAmman, Front Office Manager at Ibis Amman, responded to this review

Dear Ammarda We are delighted to hear that your stay in ibis amman meet your expectations’. We are also very thankful for your comments regarding our staff, and please to considering ibis hotel Amman your home away from home. It is our utmost pleasure to always treat our guests like family and we are certainly glad it has proven to... More

Amman, Jordan
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We booked a king size bed room on Booking.com for two nights, we arrived late at night and the reception staff was totally unhelpful. we requested a non-smoking room and they gave us single handicapped room with a queen size bed and claimed that it was the standard double room, i called the reception to ask about it, they simply... More

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IbisAmman, General Manager at Ibis Amman, responded to this review

Dear Zaidan K I would like to take this opportunity to thank you for staying in ibis Amman, as well for taking the time to write about your stay experience. First of all, I would like to apology for the unpleasant experience you had, and please rest assure that all comments you have mentioned are considered as priority for areas... More

USA
Contributor
17 reviews 17 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

this is truly one of the worst hotels I have ever stayed in. I wont rant, just give you the list: -Room flooded and took a day to fix. -Had to ask three times to change rooms -Second room smelled like mold and cigs, even though it was supposed to be non-smoking -Breakfast is one worst mash ups ever -waited... More

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IbisAmman, General Manager at Ibis Amman, responded to this review

Dear TodUSA Thank you to review our Hotel. We are disappointed to hear that we were not able to reach your expectations during your stay in ibis Amman. Please be informed that your feedback about your stay has been discuses with all concerned departments head and action plan taken a place in order to improve quality of service. Please accept... More

Patras, Greece
2 reviews
1 of 5 stars Reviewed 4 weeks ago

We have been to Ibis Amman for 4 days at the beginning of August and we didn’t like the facilities of the hotel at all. Our reservation was for a non-smoking room but they said that there was not. When we started complaining they gave us a room for non-smokers which had an awful smell from the bathroom. We went... More

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IbisAmman, Front Office Manager at Ibis Amman, responded to this review

Dear Evita L First of all I would like to apologize that your stay in our hotel did not meet your expectations, and would like to assure that your experience do not reflect our standards of Quality. Please rest assure that we have reviewed your comments personally, with our General Manager and the team and all necessary actions have been... More

Ramallah
2 reviews
3 of 5 stars Reviewed 4 weeks ago

Good hotel near Amman mall, comfortable , clean and quiet 1 thing I did not like was the service , I had to take my luggage to the room by myself and I had like 3 bags People at frond desk are not that friendly , some were good but other were like take it or leave it

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IbisAmman, Front Office Manager at Ibis Amman, responded to this review

Dear Wesam A First of all I would like to thank you to review our hotel facility and post your comments on trip advisor; also it’s our pleasure to hear that you had enjoyed our hotel facility. Kindly note that ibis Amman is economic business hotel and luggage service is self service world wide; on other hand our employees are... More

Dubai, United Arab Emirates
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 24, 2014

Let's be honest, you can't expect much from a business hotel. But the staff is excellent. I am a begetarian and they gave me a list of the nearby restaurants. There is a McDonalds bang opp the hotel in Amman Mall. Since i was carrying my own food, they even helped me to heat it in the hotel kitchen even... More

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IbisAmman, General Manager at Ibis Amman, responded to this review

Dear Himanshu C We very much appreciate your comments regarding your stay at the ibis Amman Al Madinah. It is always a pleasure to receive your feedback. Also I would like to thank you for your kind word about our employees which will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 19, 2014

Although we had booked a non-smoking room, upon arrival they let us know that no non-smoking rooms were available. Since I am an asthma-patient I asked for a non-smoking room or I would leave. After about 30 minutes they managed to find a non-smoking room, however the TV was non working (we couldn't care less) and the bathroom reeked of... More

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IbisAmman, Front Office Manager at Ibis Amman, responded to this review

Dear Anna G First of all allow me to thank you for comments you mention in your review which help us to show any single negative point in order to correct and make a pleasant stay for our Guests,and please accept my deep apologize that your stay didn't reach your Excpectation . Kindly note that a full investigation will take... More

Helsinki, Finland
Contributor
12 reviews 12 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed August 11, 2014

Positive: - Very close to a mall with decnet supermarket, fast food restaurants etc - Room was basic Ibis style. Negative: - My bathroom smelled clearly of mold - Showerbox was not in good condition as paint had dropped of, it was not very clean etc - Most horrible service in the ground floor restaurant. I did order a taco... More

Was this review helpful? Yes
IbisAmman, General Manager at Ibis Amman, responded to this review

Dear superhani09 I would like to thank you for taking the time to post your comments on trip advisor. It is important that we receive feed back whether it is positive or negative. Please note that I have discussed your comments with my team and appropriate action is being taken. We are sorry our service fell short of your excepactations,... More

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Additional Information about Ibis Amman

Address: 61 Mohd Fayadh al Assaf Street | P.O. Box 4606, Amman 11953, Jordan
Phone Number:
Location: Jordan > Amman Governorate > Amman
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Amman 3*
Number of rooms: 158
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Also Known As:
Ibis Amman Hotel Amman

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