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All 116 Amman hotels

Ibis Amman

3.0 of 5 Hotel   |   61 Mohd Fayadh al Assaf Street | P.O. Box 4606, Amman 11953, Jordan
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Ibis Amman
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Ranked #27 of 116 Hotels in Amman
A recent review
4 of 5 stars reviewed 2 weeks ago
April Rose K Dubai, United Arab Emirates
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297 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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london
Top Contributor
77 reviews 77 reviews
37 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed 1 week ago

Usual Accor furnishings and public areas, which are very good. But the staff and the infrastructure are not good. The hotel boasts free wifi in the rooms. There is wifi in the rooms. sadly it does not work. When you ask the staff to fix it , they can't. It wasn't just my room, it was every room in our... More

Was this review helpful? Yes
IbisAmman, Manager at Ibis Amman, responded to this review

Dear nachooooo Thank you for taking the time to post your experiences from your recent visit to us here at Ibis Amman. It is clear to see that we failed in our objective to offer you our guest a great service on this occasion. I will be taking the time to review your post and act accordingly. I can say... More

Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

I had a satisfactory stay in your hotel the past few days, since it is IBIS. Being an international travel consultant i am keen on observing the services of the what the hotel has to offer. The moment i checked in the lady named MAE was courteous and accommodating while handling out my room key. The over all stay at... More

Was this review helpful? Yes
IbisAmman, Front Office Manager at Ibis Amman, responded to this review

Dear April Rose K First of all I would like to thank you to review our hotel facility and post your comments on trip advisor; also it’s our pleasure to hear that you had enjoyed our hotel facility. Regarding security lady attitude kindly accept our deep apology and kindly note that we had taken the necessary action in order to... More

2 reviews
4 of 5 stars Reviewed 2 weeks ago

We stay one night it was nice and comfortable and I love that he's near of Amman mall and the town I love it the pillow confort and the stuff was nice we had a lovely night and then we go to another hotel because z company was booking two hotels. But in general it was nice and I will... More

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IbisAmman, General Manager at Ibis Amman, responded to this review

Daer Maya N Ibis Amman Team would like to thank you for time you take to review our proprieties and post your comments on Trip Advisor. We are pleased that your stay meets your expectations’ it is our aim to offer a consistent service to all our guests 24 hours a day. We are certainly glad it has proven to... More

Malaga
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 4 weeks ago

The staff is generally helpful and professional, although I was given a smokers room without even being asked. Plus, the window could not be opened. The room as average, but the bathroom did not smell too well, and the shower leaked water which had the floor wet all day long. The breakfast is not great. Coffee is awful (it's made... More

Was this review helpful? Yes
IbisAmman, General Manager at Ibis Amman, responded to this review

Dear molgar On behalf of myself and Ibis team I would firstly like to thank you for time you take to post a review on Trip Advisor. We appreciate any feed back that can help us improve our service. Kindly note that I had brief my department head about your review and we already start our action plan to solve... More

Dubai, United Arab Emirates
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I have stayed at IBIS before and I knew before landing in Amman that their rooms are tiny as its a business hotel...and that's fine by me. But the real shocker was when we arrived, The reception said they don't believe in a porter and we have to carry our luggage ourselves to the room!! Now, I was famished as... More

Was this review helpful? Yes
IbisAmman, Front Office Manager at Ibis Amman, responded to this review

Dear Arshdeep 12 First of all I would like to apologize that your stay in our hotel did not meet your expectations, and would like to assure that your experience do not reflect our standards of Quality. Kindly allow me to draw to your attention that ibis hotels are economic business brand and we provide our guest's with trolley in... More

Dubai, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

It was great stay in ibis Amman I know why I have chosen Ibis 😀 Some small issues poped up during my vacation there, but it was solved without any delay. .. I hope next vacation will end with better news for me so I can come again to this place. Great time l will have here I am sure

Was this review helpful? Yes
IbisAmman, Front Office Manager at Ibis Amman, responded to this review

Dear Ammarda We are delighted to hear that your stay in ibis amman meet your expectations’. We are also very thankful for your comments regarding our staff, and please to considering ibis hotel Amman your home away from home. It is our utmost pleasure to always treat our guests like family and we are certainly glad it has proven to... More

Amman, Jordan
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 19, 2014

We booked a king size bed room on Booking.com for two nights, we arrived late at night and the reception staff was totally unhelpful. we requested a non-smoking room and they gave us single handicapped room with a queen size bed and claimed that it was the standard double room, i called the reception to ask about it, they simply... More

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IbisAmman, General Manager at Ibis Amman, responded to this review

Dear Zaidan K I would like to take this opportunity to thank you for staying in ibis Amman, as well for taking the time to write about your stay experience. First of all, I would like to apology for the unpleasant experience you had, and please rest assure that all comments you have mentioned are considered as priority for areas... More

USA
Contributor
19 reviews 19 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed September 17, 2014

this is truly one of the worst hotels I have ever stayed in. I wont rant, just give you the list: -Room flooded and took a day to fix. -Had to ask three times to change rooms -Second room smelled like mold and cigs, even though it was supposed to be non-smoking -Breakfast is one worst mash ups ever -waited... More

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IbisAmman, General Manager at Ibis Amman, responded to this review

Dear TodUSA Thank you to review our Hotel. We are disappointed to hear that we were not able to reach your expectations during your stay in ibis Amman. Please be informed that your feedback about your stay has been discuses with all concerned departments head and action plan taken a place in order to improve quality of service. Please accept... More

Patras, Greece
2 reviews
1 of 5 stars Reviewed September 1, 2014

We have been to Ibis Amman for 4 days at the beginning of August and we didn’t like the facilities of the hotel at all. Our reservation was for a non-smoking room but they said that there was not. When we started complaining they gave us a room for non-smokers which had an awful smell from the bathroom. We went... More

Was this review helpful? Yes
IbisAmman, Front Office Manager at Ibis Amman, responded to this review

Dear Evita L First of all I would like to apologize that your stay in our hotel did not meet your expectations, and would like to assure that your experience do not reflect our standards of Quality. Please rest assure that we have reviewed your comments personally, with our General Manager and the team and all necessary actions have been... More

Ramallah
2 reviews
3 of 5 stars Reviewed August 31, 2014

Good hotel near Amman mall, comfortable , clean and quiet 1 thing I did not like was the service , I had to take my luggage to the room by myself and I had like 3 bags People at frond desk are not that friendly , some were good but other were like take it or leave it

Was this review helpful? Yes
IbisAmman, Front Office Manager at Ibis Amman, responded to this review

Dear Wesam A First of all I would like to thank you to review our hotel facility and post your comments on trip advisor; also it’s our pleasure to hear that you had enjoyed our hotel facility. Kindly note that ibis Amman is economic business hotel and luggage service is self service world wide; on other hand our employees are... More

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Additional Information about Ibis Amman

Address: 61 Mohd Fayadh al Assaf Street | P.O. Box 4606, Amman 11953, Jordan
Phone Number:
Location: Jordan > Amman Governorate > Amman
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Amman 3*
Number of rooms: 158
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Also Known As:
Ibis Amman Hotel Amman

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