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Jerusalem Gardens Hotel & Spa

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4 Zeev Vilnai St, Kiryat Moshe, Jerusalem 96100, Israel
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Jerusalem Gardens Hotel & Spa
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340 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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    (340)
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Level Contributor
9 reviews
4 of 5 stars Reviewed 6 days ago NEW

This is a nice and great hotel that has great amenities and beautiful rooms. However, it was very difficult for me to find water (without purchasing it) when the kitchen was closed. I also recommend the Shabbat meals that are offered to clients.

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The Haque
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The breakfast and dinner were great. So nice to start the day with such a varity of salads, cheeses, fruit and other tasty foods. Dinner: plenty of varity and good quality food. The room was spacious and clean, well apointed with all we needed including a small refrigerator. The bed was comfy The pool was clean and well kept up.... More 

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Karmiel, Israel
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Upon our arrival there was no room in the hotel parking lot. I was dismayed to discover that the public parking (for a fee) though ample was not convenient in that you have to purchase a parking ticket from a machine that will not give you more than 3 hours parking at a time. Parking is free from 18:00 to... More 

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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

If you're a teenager in a group, this is a great place for you. If you're not, steer clear. At night the hotel was full of groups; by day, the pool area was FULL of Israeli kids summer camps. Not ideal if you want to relax. When we arrived, we were most disappointed with our room and I made notes... More 

Was this review helpful? Yes 1
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review of our hotel. While the issues you brought up are disconcerting, we appreciate your bringing them to our attention. Your comments are helpful to us in improving the look and feel of our hotel and thereby the guest experience. All the issues have been brought to the attention... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Me and my partner stayed for 4 nights whilst touring Israel and Jordan. The hotel is in a good location 5 minutes walk from the light railway. We found the staff helpfull and the facilities great. There was lots of choice for breakfast. The pool was a God send after a busy day of sightseeing!!!! We would recommend this hotel!

Was this review helpful? Yes 1
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for writing a review of our hotel. I am very glad to see that you had an enjoyable stay with us. The staff is always gratified to see that their efforts result in a positive guest experience. Thank you for choosing our hotel for your stay in Jerusalem. James Hemsky, Guest Relations guest_relations@jerugardens.com More 

manchester
Level Contributor
2 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is very clean and central to get around Jerusalem. Its not even a 5 minute walk to the light train station and takes about 20mins to get to the old city. The breakfast has plenty of choice. This is the 2nd time at this hotel and wouldn't hesitate on returning.

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James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for choosing to stay with us again, and thank you for taking the time to write a review of our hotel. I am very glad to see that you enjoyed your stay with us, and look forward to seeing you on your return trip. James Hemsky Guest Relations guest_relations@jerugardens.com More 

Haifa, Israel
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Jerusalem Gardens hotel has nice and comfortable rooms. It is a bit worn out and may need a renovation. If you happen to stay at a high floor you will have a very nice view of the city. The free parking of the hotel is overcrowded. There are parking places in the street below for parking fee. The hotel... More 

Was this review helpful? Yes
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time and writing a review of our hotel. As you might imagine, the summer months are generally a very busy time for the tourism industry. The season is also one that sees many events and joyous occasions celebrated in many venues, hotels included. I am sorry to see the situation made you uncomfortable.... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Ok, so if you like to remember what it was like to stay in a hotel when you were a teenager and touring Israel with loads of your friends, then you won't have any surprises! However...... Let's start with the positives.....comfortable bed (important), decent breakfast (good way to start the day), and near to the light railway (great location). Next... More 

Was this review helpful? Yes 1
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time and writing a review of our hotel. We take our guests comments and reviews very seriously. I am sorry to see that you were disappointed in the condition of your room and will certainly look into the matter if you would be so kind as to send an email with your room... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel staff made my visit to the capital city of the holly land unforgettable. I enjoyed every minute and I will not forget it for many years. I will definitely come back again !! everything was excellent -The food, the atmosphere and the staff.

Was this review helpful? Yes
James H, Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review of our hotel. I am delighted to see that you enjoyed your stay with us and that our level of service is to your satisfaction. We look forward to seeing you again. Best Regards James Hemsky Guest Relations guest_relations@jerugardens.com More 

London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is fine and comfortable, what I appreciated most was the staff's reaction to any query or request, they were immediately attentive and did everything possible to assist. We did have some minor issues when we arrived, they were immediately dealt with to our total satisfaction.

Was this review helpful? Yes
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you very much for taking the time and wrinting a review of our hotel. I am so glad to see that you enjoyed your stay with usand that our staff and service met your expectations. I look forward to hosting you again on your return to our beautiful city. James Hemsky Guest Relations guest_relations@jerugardens.com More 

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