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All 88 Jerusalem hotels

Jerusalem Gardens Hotel & Spa

4.0 of 5 Hotel   |   4 Zeev Vilnai St, Kiryat Moshe, Jerusalem 96100, Israel (Givat Ram)
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Jerusalem Gardens Hotel & Spa
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64%
Ranked #41 of 88 Hotels in Jerusalem
A recent review
5 of 5 stars reviewed 3 days ago
John J J Manchester, United Kingdom
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223 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Arriving via the shared taxi from the airport we had no idea what to expect and so were very pleasantly surprised to find an immaculately clean foyer and a building that could have been a hotel anywhere in the world. The staff were very pleasant and two in particular the man behind the coffee bar and the woman on the... More

Was this review helpful? Yes 2
Joseph H, Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to write a review of our hotel. I am very glad to see that you enjoyed your stay with us. Thank you for choosing to stay with us while in Jerusalem, I hope to see you again on your next visit. Joseph Hadad Guest Relations guest_relations@jerugardens.com More

Huskvarna, Sweden
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

An ok hotel for guests who doesn´t expect the extra but still what a clean and proper stay in Jerusalem.We had a nice terrace and a fine viev over Jerusalem . The restaurant is not the best in Jerusalem even if the buffe´in the morning was ok .

Was this review helpful? Yes 2
Joseph H, Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review of our hotel. We are most interested in hearing guests in regards to what more we can do to upgrade the offerings at our hotel. Thank you, Joseph Hadad Guest Relations guest_relations@jerugardens.com More

New York City
Senior Contributor
46 reviews 46 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel advertizes like crazy all over in Israel. Needless to say, the photos are enticing. We went there. We were not impressed. The hotel is to the side of a highway. Other than the String Bridge off in the distance, there is nothing to see. The entrance to the hotel shares a driveway with another hotel. The lobby is... More

Was this review helpful? Yes 1
Joseph H, Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for posting a review of our hotel. Our hotel is in fact located at the entrance to the city of Jerusalem and not in the center of town, we do not claim otherwise in any advertisement. Our location allows us to offer our guests a value proposition they simply cannot get in the center of town.... More

manchester
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed for 2 nights, very competitive priced, service good, rooms clean some small issues ie flashing light bulbs need changing, empty tissue box in the room but overall would come back Location is very good and central although you hear lots and lots of traffic from very early in the morning

Was this review helpful? Yes
Joseph H, Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. We appreciate you choosing our hotel for your stay in Jerusalem and hope to see you again in the future. Thank you, Joseph Hadad Guest Relations guest_relations@jerugardens.com More

Perth, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

In every sense Jerusalem is the heart of Israel, and this hotel is a great place to start your exploration. A light train rail will take you close to all the important places. The hotel may be a little worn in the corridors but rooms are spacious and command wonderful views of the hustle and bustle of the business district.... More

Was this review helpful? Yes
Joseph H, Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for writing a review of our hotel. I am very happy to see that your stay with us was enjoyable. We strive to provide excellent service and so I have taken note of the fact that our staff was not "especially helpful" so that we do what we must to make sure our guests to not... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I had a great experience at the Jerusalem Gardens Hotel & Spa. I stayed there for 4 nights, and greatly enjoyed almost everything! A few times it took a while to hear from the customer service desk (needed more towels/toilet paper, sheets not changed), but eventually this was worked out. The hotel's amenities (workout room, indoor and outdoor pools, deck... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Joseph H, Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you so much for taking the time to write a review of our hotel. I am very glad to see that you were able to enjoy your time with us despite the conflict. I hope that you return to visit us again in the future. Joseph Hadad Guest Relations guest_relations@jerugardens.com More

Dublin, Ireland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was clean and convenient - especially the breakfast and dinner buffet. It saved us the trouble of finding someplace to eat every day. The hotel seemed to cater to groups (e.g., "Birthright" groups of teens) but was generally sedate - no rowdy behaviour. It was in a "cluster" of chain hotels - no real atmosphere in the immediate... More

Was this review helpful? Yes 1
Joseph H, Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review of our hotel. It is very gratifying to see that guests have a good experience during their stay with us. Thank you for allowing us to host you during your stay in Jerusalem. Joseph Hadad Guest Relations guest_relations@jerugardens.com More

Dublin
Contributor
16 reviews 16 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel provided super meals throughout my stay. Excellent choices. Rooms were clean and comfortable. Only dissatisfaction with room phone for incoming calls. After complaining, the issue wasn't rectified and I arranged to take calls from home in the lobby. Perhaps a one-off problem.

Was this review helpful? Yes
Joseph H, Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review of our hotel. I am very glad to see that you enjoyed your stay with us. I am however sorry to see that the phone issue was not resolved immediately. We are in the process of replacing all the room telephones with new ones and apparently did not... More

Top Contributor
57 reviews 57 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed the weekend with 3 kids. The hotel is old, the pool has salty water in it! The kids didn't want to go in which messed up our plans. They were bored. The rooms were cleaned but no clean towels in the bathrooms. Food is average.

Was this review helpful? Yes
Joseph H, Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review of our hotel. I am very sorry to see that you were disappointed with your stay with us. I'd like to point out that our pool is kept at all times in compliance with water treatment guidelines set forth by the Department of Health. Our hotel staff provides... More

Tel Aviv, Israel
Top Contributor
103 reviews 103 reviews
20 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Those kind of places that do not leave a great mark but not too bad anyway - depends on the value of your deal! the biffet was awesome, the staff was great but I was not impressed of the rooms as much. View from some points was great. We stayed for 2 nights and we got a great deal, our... More

Was this review helpful? Yes 1
Joseph H, Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review of our hotel. I am very glad to see that you enjoyed our service as well as our dining offerings. At the same time I want to point out that our rooms are fully equipped with flat panel televisions, very comfortable 13 inch mattresses and other amenities for... More

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Additional Information about Jerusalem Gardens Hotel & Spa

Address: 4 Zeev Vilnai St, Kiryat Moshe, Jerusalem 96100, Israel
Phone Number:
Location: Israel > Jerusalem District > Jerusalem > Givat Ram
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Jerusalem Gardens Hotel & Spa 4*
Number of rooms: 180
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