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Jerusalem Gardens Hotel & Spa

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4 Zeev Vilnai St, Kiryat Moshe, Jerusalem 96100, Israel
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Jerusalem Gardens Hotel & Spa
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325 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The hotel is fine and comfortable, what I appreciated most was the staff's reaction to any query or request, they were immediately attentive and did everything possible to assist. We did have some minor issues when we arrived, they were immediately dealt with to our total satisfaction.

Was this review helpful? Yes
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you very much for taking the time and wrinting a review of our hotel. I am so glad to see that you enjoyed your stay with usand that our staff and service met your expectations. I look forward to hosting you again on your return to our beautiful city. James Hemsky Guest Relations guest_relations@jerugardens.com More 

Seattle, Washington
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

The room was clean and well maintained. All the grounds and lobby were very nice. Breakfast was terrific and rather fun. I thought it was a good value. The staff was friendly, but because we had no problems and no demands, we didn't interact much with the staff.

Was this review helpful? Yes
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review of our hotel. Firstly, on behalf of the staff and management of the hotel, I wish you and your children mazal tov. May you all experience much joy and happiness in your lives. I am so happy to see that you enjoyed your event and your stay with... More 

California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Our experience was very good. Gabrielle (hope I'm spelling his name right), the fellow at reception in the evening was exceptionally helpful, friendly, and accommodating. The morning fellow, no so much. The breakfast was a little better than the others I have had. The parking is free which is a big plus. Other staff was friendly and courteous. All in... More 

Was this review helpful? Yes
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review of our hotel. I'm very happy to see that you enjoyed your stay with us. I will certainly convey your sentiments to Gabriel, we are very glad and proud to have him as part of the team here. I would be very happy to see you upon your... More 

Israel
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

Jerusalem Gardens is a secret oasis of tourism excellence in a veritable desert of mediocrity. Since it was recently renovated, all appointments, including the bed are newer, and everything is functional. You might think that its far from downtown, but you are on the lightrail line, and a walk to the central bus station. O did I mention the best... More 

Was this review helpful? Yes
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you so much for taking the time to write a review of our hotel. I am so glad to see that you found your stay with us to be enjoyable. Our team makes an effort to provide each guest with an enjoyable and relaxing stay. We do hope to see you again on your next visit to... More 

Tel Aviv, Israel
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Had a misfortune to stay for a week in a pool-facing room on the second floor. The hotel hosts events (such as bar-mitsvas) in a hall adjacent to the pool, that are accompanied by a loud music, VERY audible in the rooms till very late at night. Requests to address a problem are met with "we will tell them to... More 

Was this review helpful? Yes
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, After having read your review of our hotel and seeing that you had some issues regarding excessive noise at our property, I feel that I must apologize for the inconvenience it caused. I must however make a few points in response. First and foremost in regards to your accusation that our staff members lied to you. I can... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

If you plan on staying at Gardens in travel season, your expectations need to be realistic. The hotel is small and the staff is limited. Countless nights we needed something from front desk and no one around. I went with a school trip and had 60 kids traveling with me. As an adult, the bar is limited but the staff... More 

Was this review helpful? Yes
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review of our hotel. I read your review and I find that I must express my regret for any lack of proper service. While we do not portend to be a luxury property, we do strive to give our guests a wholly positive experience. Most troubling to me was... More 

Fulmer, United Kingdom
Level Contributor
79 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I recently spent 3 nights at the Jerusalem gardens hotel on a business trip. My hotel room was looking very old with a frayed carpet, chipped furniture and tiles in the bathroom that need replacing. The hotel staff are very rude especially in the breakfast room and the cleaning staff that push into the lifts and act rowdy and inconsiderate... More 

Was this review helpful? Yes
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for bringing these important issues to our attention. Good service is what all good hotels aim to provide and we are no different. I must apologize for the lacking service you found while staying at our hotel. I assure you that it is not the experience we usually provide to our guests. I invite you to... More 

Apple Valley, Minnesota
Level Contributor
79 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have now stayed at this hotel 5 times because of the location. I had also previously only given it 2 stars from one stay because I ended up with a room that had several issues. Well, let me correct that previous review with one of much higher praise. The hotel staff was very helpful, the breakfast was wonderful, the... More 

Was this review helpful? Yes
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time and writing a review of the Jerusalem Gardens Hotel. We very much appreciate your choosing to stay at our hotel again. I am very happy to see that you enjoyed your stay with us . Before your next stay in Jerusalem, please contact our reservations department for the best possible rate. Thank... More 

Tampa, Florida
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 30, 2015

We always stay at the Jerusalem Gardens Hotel & Spa when we go to israel. First of all is very ressonably priced, has clean rooms and a very courteous staff. Second they have a wonderful breakfast plan where you find scrumptious fresh food, cheeses, fruits and vegetables every morning of your stay and delicious coffee! Third the hotel is so... More 

Was this review helpful? Yes 1
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you so much for taking the time to write a review of our hotel. I am very happy to see that you enjoyed your stay in our hotel. Next time you plan on visiting Jerusalem, please contact our reservation department and they will be sure to give you the best possible deal. Be well, James Hemsky Guest... More 

Charleston, South Carolina
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 27, 2015

This hotel is located a little away from attractions but is close to the Jerusalem light rail which runs through the city and can take you just about anywhere for about 6.40 NiS, so it's fairly cheap. The hotel itself is ok. Has a great breakfast offering, not typically American but Mediterranean. We loved it for the large variety. The... More 

Was this review helpful? Yes
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, We appreciate your taking the time to write a review of out hotel. I feel that I must apologize for the initial reaction you got when you reported the air conditioning issue in your room. We expect our staff to react quickly and positively, I am sorry for the inconvenience. I am glad to see that you did... More 

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