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Jerusalem Gardens Hotel & Spa

4.0 of 5 4 Zeev Vilnai St, Kiryat Moshe, Jerusalem 96100, Israel
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Jerusalem Gardens Hotel & Spa
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Jerusalem Gardens Hotel & Spa
Jerusalem Gardens Hotel & Spa
Jerusalem Gardens Hotel & Spa
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263 reviews from our community

Traveler rating
    91
    77
    47
    29
    18
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78
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Teaneck, New Jersey
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Rooms are comfortable, facilities seem to be well maintained and clean. Very reasonably priced especially if you can get a promotion which includes breakfast and internet it becomes even more attractive. Breakfasts are plentiful and tasty. The hotel seems to cater to large youth groups and other tourist groups so it can sometimes become a little noisy. Overall a great... More 

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Kirkland
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We had the misfortune of being here at the same time as several hundred college students. After calling the front desk several times to complain about the noise above us, I went down to the desk. The personnel on duty were unwilling to do anything and a manager was not on duty. The next morning, with different personnel, we were... More 

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Los Angeles, California
Top Contributor
78 reviews 78 reviews
7 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Before going check that building is open and also about hours. Security is high so schedules can change. We took a Sunday tour and really enjoyed it. Lasted about 1 hour. Walked around. Saw Meeting rooms. Watched a shirt movie and had a great visit in Plenary Room. Our guide was knowledgable and answered many questions. It's been years since... More 

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Top Contributor
66 reviews 66 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The hotel is actually ok, with ok rooms and bathrooms. The location is pretty bad, as the hotel is located 4 stops on the train away from the city. The worst part is the bad service. We arrived, nobody spoke English. We called room service, they didn't speak English. Promised to call back though, which never happened. We asked in... More 

Was this review helpful? Yes 1
Champaign-Urbana, Illinois
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 19, 2014

The good: The restaurant is the best part of the hotel. The buffet dinner is excellent, maybe even outstanding. The buffet breakfast is good: scrambled eggs, a great selection of salads, deserts, fruit and cheese. The main minus is the absence of fruit juices for breakfast and an inadequate situation with hot drinks: just a single small coffee making machine... More 

Was this review helpful? Yes 1
Yael D, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review for our hotel. Your experience is very important to us. The hotel is hosting "taglit" groups of teenagers during December & January. Please understand that these groups stay in our hotel during some of the winter months, and should you choose to visit our hotel during the rest... More 

London, United Kingdom
Top Contributor
86 reviews 86 reviews
13 hotel reviews
109 helpful votes 109 helpful votes
3 of 5 stars Reviewed December 19, 2014

Friendly people, though lack of staff training is obvious. Rooms are fine but nothing more than what you would expect in a motel. There is a spa which looks great i must say, despite I haven't used it: pool and saunas. The food is basic but ok. Not a luxury hotel for sure but very cosy. I see it as... More 

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Yael D, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review for our hotel. Your experience is important to us. Good service is a priority for us at Jerusalem Gardens. I am sorry that the service you received was not satisfactory. I have brought this to the attention of the appropriate parties and will follow up to ensure that... More 

Penrith, United Kingdom
Contributor
18 reviews 18 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 15, 2014

I stayed here for three nights combining business and sightseeing. The balcony on my 10th floor room overlooked the hotel next door (but being on the 10th floor it didn't obstruct the view). Rooms were large, well appointed and clean, The restaurant in the basement served an excellent breakfast and a buffet style dinner (which cost NIS 100 / £16)... More 

Was this review helpful? Yes 2
Yael D, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review for our hotel. Your experience at our hotel is very important to us. I am very pleased to see that you enjoyed your time in Jerusalem while staying with us. I am glad you were particularly satisfied with your room and with the service of the staff and... More 

Jerusalem, Israel
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 2, 2014 via mobile

Not good for couples, too many groups of teenagers. Nice pool but very noisy. Spa is very old, with dry and steam saunas. Two jacuzzis. Staff makes their job right. Nice lobby. Next to the train that goes to the city center, the old city.

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Yael D, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. Please understand that during the summer months many hotels are frequented by families with children. Furthermore, it is especially during the summer months as many special events are organized. This is true for most of our Jerusalem type hotels. During the rest of the year we host different... More 

Brugge, Belgium
Top Contributor
169 reviews 169 reviews
98 hotel reviews
143 helpful votes 143 helpful votes
3 of 5 stars Reviewed November 23, 2014

Recently we stayed for 7 nights at Jerusalem Gardens. Location is very good, quiet, 5 min. walking from a stop of the Light Rail, on walking distance from the Knesset and the Israël Museum, and 10 min. walking to the busstation. Our room was big enough and had everything we needed, as a small fridge, hairdryer, waterboiler, free tea and... More 

Was this review helpful? Yes 1
Joseph H, Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for writing a review of our hotel. First I would like to thank you for choosing our hotel for your stay in Jerusalem. Your experience at our hotel is very important to us. I am very glad to see that you enjoyed yourself while with us. The issues you brought up have been conveyed to management... More 

Berkhamsted, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 16, 2014

Very comfortable hotel. Food was very nice and rooms comfortable. Close to tram stop for easy access to city centre. Bar has a happy hour 8 - 9.30 with 2 for 1 drinks. Sheets changed every day. Fridge and safe in rooms. Free chocolates on arrival was a nice touch. Only criticism was Wi-Fi - only accessible opposite reception desk... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Joseph H, Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review of our hotel. Our guests' comfort and enjoyment is important to us. I am happy to see that you had a good experience at our hotel. WiFi service is available at no cost in the lobby for one hour per day, while throughout the hotel it is available... More 

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Additional Information about Jerusalem Gardens Hotel & Spa

Address: 4 Zeev Vilnai St, Kiryat Moshe, Jerusalem 96100, Israel
Phone Number:
Location: Israel > Jerusalem District > Jerusalem
Price Range (Based on Average Rates): $
Hotel Class:4 star — Jerusalem Gardens Hotel & Spa 4*
Number of rooms: 180
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Hotel Style:
#12 Spa Hotel in Jerusalem
#26 Luxury Hotel in Jerusalem

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