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Jerusalem Gardens Hotel & Spa

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4 Zeev Vilnai St, Kiryat Moshe, Jerusalem 96100, Israel
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Jerusalem Gardens Hotel & Spa
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Jerusalem Gardens Hotel & Spa
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307 reviews from our community

Traveler rating
    105
    94
    57
    30
    20
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87
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35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (307)
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    (57)
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1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

I particularly liked the reception staff. They helped to answer any questions I had about the hotel, the city, and the transportation system. The rooms were always well maintained and if something needed attention, (ex) housekeeping or maintainance , it was handled in a timely and efficient manner. The hotel is located in a very accommodating location near the buses... More 

Was this review helpful? Yes
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, I want to thank you for taking time from your schedule to write a review of our hotel. We know that you have other choices for a stay in Jerusalem and are appreciative that you chose to stay with us. As hospitality professionals we take our guests comfort and enjoyment very seriously, I am glad we were able... More 

Canton of Geneva, Switzerland
1 review
4 of 5 stars Reviewed 1 week ago

We appreciate the breakfast and the pool indoor et outdoor.We join a convention in a hotel close to Gardens . IT was very practical to be near. The light train is very close and drove to the old city in 20 '.

Was this review helpful? Yes
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you so much for taking the time and writing a review of our hotel. We put great effort into providing our guests with a positive experience and so It is very pleasing to see that you enjoyed your stay with us. We look forward to hosting you on your next visit to our beautiful city. Thank you,... More 

Haarlem, The Netherlands
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 1 week ago

An okay hotel. Noisy and far away from the Old City, which was contrary to the information on the website f the hotel. Parkingspace of the hotel is very limited and other places have to be bought. You have to carry your luggage yourself, no help, and upon the stairs.

Was this review helpful? Yes
Yael D, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Sir, thank you for taking a moment to do a comment of our hotel , we try to improve in any ways, If you decide to return to our hotel, Ii will be happy to assist you anytime . Best Regards Lorena Mizrachi Guest Relations More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago

Jerusalem prices are usually very high for food and accommodation, so for 90 USD a night I got a great value deal at this property including breakfast (excellent variety), wifi, parking, and spa access, which included a gym, sauna, steam, whirlpool and indoor swimming. Had a quiet night of sleep on the 9th floor on new mattresses and shower had... More 

Was this review helpful? Yes
Yael D, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Sir, Thanks for your great reviews the hotel, we are very pleased to know and feel that our guests have had a great experience. We hope to see you soon again. Best Regards Lorena Mizrachi Guest Relations More 

somewhere in the Mediterranean
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 18, 2015

We decided at the last minute to go to Jerusalem for the weekend and found a good deal online for this hotel which included Friday night dinner. We arrived at about 11.30 on Friday morning and managed to get the last space in the fairly small covered car park belonging to the hotel. We were prepared to leave our luggage... More 

Was this review helpful? Yes 1
Yael D, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank You for sharing your opinion of the hotel. We appreciate that you tuck a moment to share you experience, is very important for us you review since that is the best way to feel and take a note of how our guest feel during the stay and so to overcome and raise the level of hotel. and... More 

Jerusalem, Israel
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 17, 2015

I have stayed at many hotels in jerusalem and i was very pleasantly surprised as was my entire family by the absolute spotlessness of the rooms. even the grout in the bathrooms was white. looking for a lost favorite toy we checked under the bed and behind the minibar - clean. We were there with our children and grandchildren -... More 

Was this review helpful? Yes 2
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you so much for taking the time to write a review of our hotel. I am very glad to see that you enjoyed your stay with us. I know that there are many choices of hotels in Jerusalem and I am very glad that we were able to provide you with an enjoyable, comfortable stay. Thank you... More 

London, United Kingdom
Top Contributor
87 reviews 87 reviews
14 hotel reviews
111 helpful votes 111 helpful votes
3 of 5 stars Reviewed April 7, 2015

This is a decent hotel with a very good price, nice staff. The level of service in general is OK but the atmosphere seems frozen in the 80's, and I would define it as a "budget luxury hotel". All needs improvement but it is fine. More a good three star hotel than a 5 star hotel - as its price!

Review collected in partnership with this hotel

Was this review helpful? Yes
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking time from your schedule and writing a review of our hotel. As the management team at the hotel are always looking for ways to provide our guests with a positive experience during their stay, your comments are very helpful. Thank you for choosing our hotel for your visit to Jerusalem, we look forward to... More 

Austin, Texas
1 review
4 of 5 stars Reviewed April 7, 2015

Great food and amenities! I stayed with a birthright group and was very impressed. The only inconvenience was how the pool area was only open to men for several nights during out stay. I understand that the religious reasons, but this was not fair to the women in my group. I was also not a fan of having to pay... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear guest, Thank you for writing a review of our hotel. I am glad to see that you enjoyed your stay with us. I just want to address the separate swimming hours: We do provide hours of separate swimming to men and women on different evenings of the week. I understand the frustration but please understand that we do this... More 

Buenos Aires, Argentina
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 7, 2015

everything was fine, average hotel, nothing extraordinary really. The downside is that there is free wi-fi only in the lobby, and for an hour. To have wi fi in the rest of the hotel you need to pay...

Review collected in partnership with this hotel

Was this review helpful? Yes 1
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review of our hotel. I am glad to see that your experience at Jerusalem Gardens was positive. We make an effort to provide our guests a comfortable, enjoyable stay at an affordable price. I am happy to say that we are always looking for ways to improve our guests... More 

Scarsdale, New York
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 31, 2015

We arrived at the hotel excited to be in Jerusalem; however, there was no bell hop, and no ramp to bring our heavy suitcases up into the hotel. My father has two torn menisci's and had to carry the heavy suitcases up a steep flight of stairs to enter the lobby, as me, my sister, and my dad's girlfriend were... More 

Was this review helpful? Yes 5
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review of our hotel. Firstly I must apologize for the treatment you and your family experienced at our hotel. I was not there and cannot speak for those who were involved. We do not have a bell-hop, but we expect our security and service providers to help with guests... More 

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