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Jerusalem Gardens Hotel & Spa

Travelers' Choice award winner
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4 Zeev Vilnai St, Kiryat Moshe, Jerusalem 96100, Israel
1 room 1 adult
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Jerusalem Gardens Hotel & Spa
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395 Reviews from our TripAdvisor Community

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Queens, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We had a nice enough stay and saved a lot of money because we paid for half board. I am giving a detailed review because I don't want others to be surprised like us. However if we stayed in Jerusalem again I would consider staying here I'd just be more prepared than last time. Pros: the food was excellent and... More 

Helpful?
2 Thank elissa78
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear guest. I am sorry to see that you were disappointed in your stay with us. I apologize for any inconvenience and any miscommunication that there may have been. We, along with many if not most hotels in Israel have had some issues with sites like Expedia when it comes to Sabbath accommodations and meal arrangements on the Sabbath. Again... More 

Jerusalem District, Israel
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

It is very good hotel with low prices. I ask for upgrade and I got very nice room . Acutualy they give me suite with 2 rooms & 2 TVs. Good diner & the famous "Israeli breakfast". I recomend this hotel for couples and for family.

Helpful?
Thank pjn2pjn
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for sharing your great experience you had at our hotel. We take our guests' comfort and satisfaction very seriously and are very glad to see that it tranlates to a good guest experience. Thank you for choosing the Jerusalem Gardens Hotel, we look forward to hosting you again. James Hemsky Guest Relations guest_relations@jerugardens.com More 

Moscow, Russia
Level Contributor
6 reviews
6 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Spa procedure 3 kinds of baths pool with warm sea water, small gym. Comfortable and clean apartment with small sea view, lcd with many channels, russian speaking kind personal, which helped us reserved long distance bus.

Helpful?
Thank Rolo R
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, I do want to thank you for this very complimentary review. However the hotel you describe is not the Jerusalem Gardens Hotel. Our hotel does offer a great spa with both indoor and outdoor pool,and offers a variety of treatments. We would love to host you on your next visit to Israel and assure you that you will... More 

Skokie, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

We had a great time. The swimming, shvitz and sauna were great. The breakfast served so many different delicious varieties of foods I cannot begin to describe the excitement of being able to taste them all (i.e. blintzes, crepes, create your own salad, cheeses, kugels, pudding, omelets etc.). Thank you.

Helpful?
Thank Hfagan2016
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time and wroiting a review of our hotel. I am glad to see that you enjoyed your stay with us and that you enjoyed our amazing breakfast. I will convey your compliments to our chef. Thank you James Hemsky Guest relations guest_relations@jerugardens.com More 

London, United Kingdom
1 review
2 of 5 stars Reviewed 4 weeks ago

Hotel is very tired and in dire need of an upgrade. Staff friendly and helpful. Amenities could also do with an long overdue update. Hotel position is good and is easy to get to most tourist attractions from the location.

Review collected in partnership with Amoma.com

Helpful?
Thank craighI3198JB
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time and writing a review of our hotel. Our staff takes their guests comfort and experience very seriously and do make every effort to offer a positive guest experience. Thank you for choosing to stay at The Jerusalem Gardens Hotel James Hemsky Guest Relations guest_relations@jerugardens.com More 

London, United Kingdom
Level Contributor
2 reviews
4 of 5 stars Reviewed January 5, 2016

We stayed at the hotel for 7 days. We really enjoyed our stay . The rooms were clean. The size of the room was really decent. The food was also tasty and fresh. The view from Skyline is breathtaking. The staff was welcoming and very helpful.

Helpful?
Thank rivkyp
Hatfield, United Kingdom
Level Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed January 4, 2016

The strategic location of this hotel and its closenes to all major historical sites was a great advantage to me especially with the not too good weather during my visit. The manager was nice an ever ready to help.

Helpful?
Thank Prince S
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 28, 2015 via mobile

We had a good stay at this hotel and found it centrally located for all the local historical sites, which are all a short taxi or tram ride away. We also visited Tel Aviv / Jaffa from Jerusalem and happened to stumble across a very pleasant and knowledgeable taxi driver, who toured us around at a fraction of the price... More 

Helpful?
Thank Damonshaw01
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you very much for taking the time and writing a review of our hotel. I am glad to see that you enjoyed your stay with us. James Hemsky Guest Relations guest_relations@jerugardens.com More 

UK
Level Contributor
128 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed December 23, 2015 via mobile

This hotel is not particularly upmarket but is clean and comfortable. For Jerusalem it represents reasonable value. The breakfast and dinner buffets are decent quality and there is limited parking available. Beware the wifi is not much good. Overall it's a reasonable choice especially for business when you won't be in the hotel except to sleep. I've been before and... More 

Helpful?
Thank TimBrooksbank
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time and writing a review of our hotel. I want to first thank you for your repeat visits, we appreciate your patronage. We do try to provide our guests with value by providing good accomodations and great service. Thanks again, James Hemsky Guest Relations guest_relations@jerugardens.com More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 28, 2015 via mobile

I have been staying at this hotels for a few years now. Reception staff are helpful and accommodating. Have had issues with the cleanliness of the room previously but that was quickly resolved, and the housekeeping team this time were excellent. Close to the central bus station and the light railway With in walking distance of the kennesset and the... More 

Helpful?
1 Thank sara e
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time and writing about your stay at our hotel. I am happy to see that you enjoyed your stay with us and that we have been able to adapt and improve our service level since the last time you stayed with us. Looking forward to hosting you on your next visit to Jerusalem.... More 

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