We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Prima Palace Hotel

2 Pines Street, Jerusalem 91280, Israel
Hotel amenities
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Prima Palace Hotel
Professional photos View all
Browse nearby
Prima Palace Hotel
Write a Review

152 reviews from our community

Traveler rating
    85
    39
    13
    11
    4
See reviews for
35
35
19
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (152)
  • Mar-May only
    (37)
  • Jun-Aug only
    (38)
  • Sep-Nov only
    (27)
  • Dec-Feb only
    (50)
All months
There are newer reviews for Prima Palace Hotel
See the most recent reviews
US
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 14, 2013

Enjoyed our stay for Shabbat. Rooms are very nice. Beds are comfortable. Breakfast is outstanding! Please convey my compliments. Was able to park quite easily. A little expensive, but a very nice stay.

Was this review helpful? Yes 1
MWjerusalem, Manager at Prima Palace Hotel, responded to this review

Thank you for your warm review. We hope to see you again in our hotel in the near future. More 

Rehovot
Senior Contributor
45 reviews 45 reviews
22 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 25, 2013

This is a Glatt Kosher Hotel. But to my delight and surprise, (as I am not a religious person) the experience of being surrounded by a completely different and very interesting group of hotel guests gave me an opportunity to have an experience that would be hard to find anywhere else. ( even in Jerusalem ) The staff were always... More 

Was this review helpful? Yes
Motty N, General Manager at Prima Palace Hotel, responded to this review

Thank you. I like your review because our hotel is really a unique one. Thank you for posting this detailed review. Hope to see you again among our guests soon on your next visit to Jerusalem. Prima Palace Hotel Jerusalem More 

1 review
5 of 5 stars Reviewed July 19, 2013

My wife and myself spent a weekend at the holy Jerusalem.friday morning breakfast was very good and tasty.The Shabbat meals were delicious. The check in was smooth and the clerk was helpful.The parking was full and we had to look for a parking outside . We had a very special weekend.

Was this review helpful? Yes
Motty N, General Manager at Prima Palace Hotel, responded to this review

Thank you for taking the time to post your kind words. We are happy that you able to enjoy our hotel. We hope you will return and stay with us soon. Thank You Prima Palace More 

Hod HaSharon, HaMerkaz, Israel
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2013

We came to Prima Palace for a vacation. The Hotel was so wonderful, the service, the food, the room - every thing was just perfect! we enjoyed walking to Machne Yehuda market, which is an authentic jerusalem site, we came to the hotel and went to tour jerusalem with the electric train, and even though we're Israelies - it felt... More 

Was this review helpful? Yes
Motty N, General Manager at Prima Palace Hotel, responded to this review

Thank you for taking the time and post a review. One of the nicest things for a hotel manager to hear is that guests enjoy their stay. We hope you will be returning to stay with us at the Prima Palace in Jerusalem soon. Thank you again. More 

1 review
5 of 5 stars Reviewed July 16, 2013

near lots of places, Mahne Yehuda the new train Jaffa street. The staff is polite and helpful. Rooms are very clean. the breakfast rich and tasty. Better not to come with a car hard to manage. we will visit again.

Was this review helpful? Yes
Motty N, General Manager at Prima Palace Hotel, responded to this review

Thank you for taking the time and post a review. We hope to see you again among our guests in the near future. thank you again. More 

Eastern Seaboard, USA
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 15, 2013

The rooms are clean and well appointed and the food is good. I like the location - near Davidka and the Light Rail on Rechov Yaffo. The tall gentleman who staffs the reception desk is cold and unhelpful. There are other hotels with convenient locations and good amenities - I will likely seek out another hotel with better front desk... More 

Was this review helpful? Yes 1
Motty N, General Manager at Prima Palace Hotel, responded to this review

Thank you for taking the time to write a review. We will learn from your review and hope that next time you will see big improvment. Hope to see you again among our guests soon. Motty. More 

Brooklyn, New York
1 review
5 of 5 stars Reviewed June 26, 2013

very very very accommodating.came early in morning.had room earlier then promised to us nice atmosphere.nice breakfast.left to north of Israel .coming back. for next weekend.not fancy but good and clean.coming here for 40 years they came along way .very very nice

Was this review helpful? Yes
Motty N, General Manager at Prima Palace Hotel, responded to this review

Thank you for posting your kind words about our hotel. we hope to see you soon at the Prima Palce hotel in Jerusalem soon. More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed June 10, 2013

Ever wonder why Faulty Towers came to an end after just a dozen episodes? its because it moved to Jerusalem and took the new name Prima Palace. The truth is comparing the two is an outright insult to Basil Faulty. I have never in my life encountered in any hotel or establishment such surly, unhelpful, mistrusting, patronizing, slovenly staff. and... More 

Was this review helpful? Yes 2
MWjerusalem, Manager at Prima Palace Hotel, responded to this review

Thank you for your review. I was sorry that you were unhappy with your stay at our hotel . Thanks to our very experienced and trustworthy staff , our hotel is a home in Jerusalem for many guests that keep returning for many years and generation after generation . By the way,the name of the street we are is the... More 

Lakewood
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 27, 2013

We recently held a convention at the Prima Palace, and we can truly summarize that it was an amazing experience, first we would like to salute The manager Motti and his staff for his warm welcome and for making sure everything ran smoothly, Mrs Monique for her great help. The great accommodations, the clean rooms, the food and the service,... More 

Was this review helpful? Yes 2
Motty N, General Manager at Prima Palace Hotel, responded to this review

Wow! Thank you for taking the time to post your kind words. We hope you will return and stay with us again soon. Prima! More 

Los Angeles, California
1 review
2 of 5 stars Reviewed December 20, 2012

I was disappointed in the Prima Palace Hotel this time around. The reception desk was poorly manned, and the manager rude. The magnetic cards did not work at times and I needed to ask for new cards (8) I had 2 rooms and the receptionist kept confusing the charges (1 room had 1 and the second 2) and stayed 6... More 

Was this review helpful? Yes
Motty N, General Manager at Prima Palace Hotel, responded to this review

Thank you for taking the time to post your concerns about our hotel.All coments help us provide the best service and amenities for our guests. All contractions work finished, the street is open. we hope to give you better service on your next visit to Jerusalem. All the best. More 

Questions? Get answers from hotel staff and past guests. Ask a question

34 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (9)
Viewed
Room/suite (1)
Viewed
Hotel & grounds (4)
Viewed
Family/play areas (1)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Hotel & grounds (13)
Viewed
Room/suite (6)
Viewed
Bathroom (1)
Viewed
Dining (3)
Viewed
View from room (1)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question