We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Prima Palace Hotel

Certificate of Excellence
2 Pines Street, Jerusalem 91280, Israel
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Prima Palace Hotel
Professional photos View all
Browse nearby
Prima Palace Hotel
Add Photo Write a Review

162 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    90
    42
    14
    12
    4
See reviews for
37
38
20
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (162)
  • Mar-May only
    (39)
  • Jun-Aug only
    (46)
  • Sep-Nov only
    (27)
  • Dec-Feb only
    (50)
All months
There are newer reviews for Prima Palace Hotel
See the most recent reviews
Howell, New Jersey
Level Contributor
3 reviews
5 of 5 stars Reviewed March 16, 2015

This review is a little overdue as I had meant to post in the summer. I have stayed in this hotel multiple times. Location is perfect for those who want to stay in that part of Jerusalem. Breakfast is superb as well as the courtyard outside where you can leisurely enjoy your meal. However, the most outstanding feature of this... More 

Was this review helpful? Yes
Monique W, Front Office Manager at Prima Palace Hotel, responded to this review

Thank you for taking the time to write such a wonderful review. Motty Nahmias and all his staff will be delighted to be at your service on your next stay in Jerusalem. More 

Spring Valley, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 10, 2015

Where do I begin? the hotel employees have a massive chip on the shoulder and have a could not care less attitude towards the guests. When I came i saw the hotel parking was full so I asked the manager where to park and he told me to wait 45 minute when the shift cases and the employees leave,I then... More 

Was this review helpful? Yes 1
Motty N, General Manager at Prima Palace Hotel, responded to this review

Dear Guest, Thank you for taking the time to post a review. I am sorry to hear that the hotel was not with your expectations and you were not satisfied with the service you got. We never promise parking, our parking is free of charge and it is upon availability. Hope to see you again among our guests. Motty. More 

1 review
5 of 5 stars Reviewed March 1, 2015

I made a wedding the day of the snow in Jerusalem. Thank you prima palace , feisel, the event coordinator, and Mutty for being so wonderful when we decided to move up the wedding by five hours. They made the wedding hassle free. I have married off children in Jerusalem , this was by far the best experience, even in... More 

Was this review helpful? Yes
Motty N, General Manager at Prima Palace Hotel, responded to this review

Thank you so much for taking the time to write a review. Our team works very hard to ensure top levels of customer service at all times including the wedding the day of a snow in Jerusalem. Thank you for choosing our hotel to celebrate the wedding. Mazal tov for the young couple !! We look forward to welcoming you... More 

New York City, New York
2 reviews
4 of 5 stars Reviewed February 11, 2015

The room was clean and breakfast was fantastic. Beds are very narrow and mattresses are lumpy. Atmosphere was warm and welcoming and the staff filled requests promptly. The bathroom was modern and up to date with plenty of hot water and good water pressure. We had a wonderful stay and would definitely stay here again.

Was this review helpful? Yes
Motty N, General Manager at Prima Palace Hotel, responded to this review

Dear Guest, Thank you very much for having taken the time to share with us your experience! It was an honor for all of us to create positive memories for you and we are delighted to hear that you will visit us again in the future. We will have the pleasure of welcoming you back in Jerusalem once again. With... More 

Lakewood, New Jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 10, 2015

As part of a group returning this January for our third year, once again I was very impressed for the way that the entire hotel staff bent over backward to accommodate each and every one of our needs. I would especially like to acknowledge the front desk staff of Racheli, Yisraela, Ahmad and Tal for really taking care of everything... More 

Was this review helpful? Yes
Monique W, Front Office Manager at Prima Palace Hotel, responded to this review

Thank you for taking the time to post such a wonderful review. We are very pleased that you and your group choose our hotel year after year. We are glad to read your comments about the front office staff service and we will make sure to forward your review to them. We look forward seeing you again next year. Monique More 

Spring Valley, New York
2 reviews
5 of 5 stars Reviewed February 5, 2015

The hotel is known with its excellent customer service. and the breakfast is served with a smile by YOSSI.... keep it up. and weekend meals are served by the best head waiter. the prices are reasonable.

Was this review helpful? Yes
Motty N, General Manager at Prima Palace Hotel, responded to this review

Thank you for taking the time to post your kind words. We are glad that enjoyed our hotel, and hope to see you again soon at the Prima Palace Jerusalem. Thank you, Motty Nahmias General manager. More 

New York
1 review
5 of 5 stars Reviewed January 20, 2015

Me and my wife stayed at the hotel on the weekend of January 16th. We liked that the hotel located close to the Kotel, Mahane Yehuda market and other sites. The room was very clean and organized, the service was realy good and professional. The Shabbos dinners were very Delicious and fresh and the Waiters were polite and helpful. Realy... More 

Was this review helpful? Yes
Monique W, Front Office Manager at Prima Palace Hotel, responded to this review

Thank you for taking the time to post such a pleasant review . We are very pleased to know that you enjoyed your stay at the Prima Palace and your stay in Jerusalem. Hope to see you on your next visit to Jerusalem. Monique Weizman More 

1 review
5 of 5 stars Reviewed December 31, 2014

We had a fabulous time at the hotel. The rooms were homy, pretty and neat. A few of our rooms had a porch and we loved sitting outside looking at the view. The breakfast had lots of delicious choices to fill each one of our family's individual taste. The staff was courteous and helpful throughout our stay, attending to each... More 

Was this review helpful? Yes
Monique W, Front Office Manager at Prima Palace Hotel, responded to this review

Thank you for taking the time to post such a wonderful review . We loved having you and your wonderful family among our guests.We will be happy to welcome you again on your next trip to Jerusalem. Thank you again, Monique More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 29, 2014

Israela and the entire staff are so helpful and nice. They will do anything to make you happy. Whenever I go to Jerusalem I stay at prima Palace and I will always go back there. Very nice and relaxing.

Was this review helpful? Yes 1
Motty N, General Manager at Prima Palace Hotel, responded to this review

Thank you for posting your kind words about our hotel. We will forward your kind words to Israela from the reception and to our other staff. We are glad that you enjoyed your stay at Prima Palace and hope to see you again in our hotel. Thank you Motty Nahmias G.M. More 

1 review
4 of 5 stars Reviewed December 25, 2014

The hotel has an events hall which had a celebration one night and was very noisy though it stopped before midnight. Overall service was good. Room was clean. They wouldn't bring breakfast to the room. We enjoyed the location and the small soaps smelled delicious.

Was this review helpful? Yes
Monique W, Front Office Manager at Prima Palace Hotel, responded to this review

Thank you for taking the time to post your kind words . We are glad that you enjoyed your stay,our staff service,hotel's location and our amenities. Your comment about the breakfast is very unusual . Our staff are trained to provide helpful and friendly service. We will be happy to welcome you back to the hotel on your next trip... More 

Questions? Get answers from hotel staff and past guests. Ask a question

34 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (9)
Viewed
Room/suite (1)
Viewed
Hotel & grounds (4)
Viewed
Family/play areas (1)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Hotel & grounds (13)
Viewed
Room/suite (6)
Viewed
Bathroom (1)
Viewed
Dining (3)
Viewed
View from room (1)
Viewed
Other (1)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay