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All 90 Jerusalem hotels

Prima Palace Hotel

4.0 of 5 Hotel   |   2 Pines Street, Jerusalem 91280, Israel
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Prima Palace Hotel
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Ranked #13 of 90 Hotels in Jerusalem
A recent review
5 of 5 stars reviewed 1 week ago
david A New York
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142 reviews from our community

Traveler rating
    79
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    12
    10
    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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New York
1 review
5 of 5 stars Reviewed 1 week ago

Me and my wife stayed at the hotel on the weekend of January 16th. We liked that the hotel located close to the Kotel, Mahane Yehuda market and other sites. The room was very clean and organized, the service was realy good and professional. The Shabbos dinners were very Delicious and fresh and the Waiters were polite and helpful. Realy... More 

Was this review helpful? Yes
Monique W, Front Office Manager at Prima Palace Hotel, responded to this review

Thank you for taking the time to post such a pleasant review . We are very pleased to know that you enjoyed your stay at the Prima Palace and your stay in Jerusalem. Hope to see you on your next visit to Jerusalem. Monique Weizman More 

1 review
5 of 5 stars Reviewed 4 weeks ago

We had a fabulous time at the hotel. The rooms were homy, pretty and neat. A few of our rooms had a porch and we loved sitting outside looking at the view. The breakfast had lots of delicious choices to fill each one of our family's individual taste. The staff was courteous and helpful throughout our stay, attending to each... More 

Was this review helpful? Yes
Monique W, Front Office Manager at Prima Palace Hotel, responded to this review

Thank you for taking the time to post such a wonderful review . We loved having you and your wonderful family among our guests.We will be happy to welcome you again on your next trip to Jerusalem. Thank you again, Monique More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Israela and the entire staff are so helpful and nice. They will do anything to make you happy. Whenever I go to Jerusalem I stay at prima Palace and I will always go back there. Very nice and relaxing.

Was this review helpful? Yes 1
Motty N, General Manager at Prima Palace Hotel, responded to this review

Thank you for posting your kind words about our hotel. We will forward your kind words to Israela from the reception and to our other staff. We are glad that you enjoyed your stay at Prima Palace and hope to see you again in our hotel. Thank you Motty Nahmias G.M. More 

1 review
4 of 5 stars Reviewed December 25, 2014

The hotel has an events hall which had a celebration one night and was very noisy though it stopped before midnight. Overall service was good. Room was clean. They wouldn't bring breakfast to the room. We enjoyed the location and the small soaps smelled delicious.

Was this review helpful? Yes
Monique W, Front Office Manager at Prima Palace Hotel, responded to this review

Thank you for taking the time to post your kind words . We are glad that you enjoyed your stay,our staff service,hotel's location and our amenities. Your comment about the breakfast is very unusual . Our staff are trained to provide helpful and friendly service. We will be happy to welcome you back to the hotel on your next trip... More 

London, United Kingdom
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 15, 2014

My wife and I spoent a very enjoyable week at this hotel. The staff are all very friendly and the hotel is well located being close to Machne Yehuda, the world famous market in Jerusalem, and just a few minutes away from all transport. This not only includes buses, but also the Light Railway. We have been guests of this... More 

Was this review helpful? Yes
Monique W, Front Office Manager at Prima Palace Hotel, responded to this review

Dear Mr & Mrs Bloom , Thank you for kind words about our hotel. One of the nicest things for a hotel to hear is that guests enjoy their stay ,our service and hotel facilities . We ,at Prima hotels,are doing the best to make our guests feel at home away from home and we are glad that you keep... More 

Durban, South Africa
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 11, 2014

We recently stayed at Prima Palace Hotel in Jerusalem. Very well located off Jaffa Road, a 20 minute walk to the old city. Rooms comfortable and clean. Staff were very helpful and friendly, after a week it felt like our second home. Will stay here again when in Jerusalem.

Was this review helpful? Yes
Motty N, General Manager at Prima Palace Hotel, responded to this review

Thank you for posting a review on Prima Palace. For the staff and myself this is our first or second home so following your review we feel proud.! we are glad you like our hotel. Thank you again and hope to see you soon in our hotel. Motty Nahmias General Manager. More 

Brooklyn, New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 8, 2014

The whole staff is excellent from the minute u walk in to the lobby u fell lake home if u r missing anything they try to help right away with a smile and friendly service hope to be back soon will recommend to all my friends and family

Was this review helpful? Yes 1
Monique W, Front Office Manager at Prima Palace Hotel, responded to this review

Dear Shraga, Thank you for taking the time to post such a wonderful review. It is a great pleasure to know that you enjoy your stay and our service during your frequent visits to our hotel . Again,thank you for posting your comments and for recommending our hotel. Hope to see you soon, Monique More 

1 review
4 of 5 stars Reviewed December 7, 2014 via mobile

Overall we had a very nice stay. Rooms were clean. Service was exceptional. Except complaint I have, "The food was not fresh and had zero taste".And 8:30 Sunday morning they started noisy construction in the next room, waking us with a bang

Was this review helpful? Yes
YafitChn, Guest Relations Manager at Prima Palace Hotel, responded to this review

Dearest Guests, Thank you for taking your personal time to help us better our accommodation with your comments of your stay with us. we apologize that you did not enjoy the food and were woken up early by construction. I will forward this email to the appropriate staff to figure out what construction was going on as it seems very... More 

1 review
4 of 5 stars Reviewed December 4, 2014

As we arrived thru hotel's door I felt I selected the right location to stay. Just round corner of Yafo street not far from geula high street Rooms clean and properly looked after, helpful staff and delicious meals. Reasonable price wishing to get back there again soon

Was this review helpful? Yes
YafitChn, General Manager at Prima Palace Hotel, responded to this review

s we arrived thru hotel's door I felt I selected the right location to stay. Just round corner of Yafo street not far from geula high street Rooms clean and properly looked after, helpful staff and delicious meals. Reasonable price wishing to get back there again soon Stayed November 2014 Dear Guests, Thank you for taking the time to post... More 

Flushing
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 3, 2014

Hotel is in an excellent central location. It used to be called the "Central Hotel." Staff is pretty responsive to requests like more towels, blankets etc. The major plus is the breakfast. Fit for a king. Also- you are 5 minute walk to Machane Yehuda. 20 minute walk to central bus station and about 45 minutes to the kote/ Western... More 

Was this review helpful? Yes
YafitChn, Guest Relations Manager at Prima Palace Hotel, responded to this review

Dear Guest, We appreciate the time you took to comment in a detailed manner about your stay with us . We apologize for the lack of luggage rack and the fact that you need to be buzzed i and out when you leave, however this is more of a safety and security issue. We work hard to keep or guests... More 

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Additional Information about Prima Palace Hotel

Address: 2 Pines Street, Jerusalem 91280, Israel
Location: Israel > Jerusalem District > Jerusalem
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Prima Palace Hotel 4*
Number of rooms: 76
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Also Known As:
Prima Palace Jerusalem
Hotel Style:
#11 Luxury Hotel in Jerusalem

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