We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Prima Palace Hotel

Certificate of Excellence
2 Pines Street, Jerusalem 91280, Israel
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Prima Palace Hotel
Professional photos View all
Browse nearby
Prima Palace Hotel
Add Photo Write a Review

164 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    92
    42
    14
    12
    4
See reviews for
37
38
20
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (164)
  • Mar-May only
    (39)
  • Jun-Aug only
    (48)
  • Sep-Nov only
    (27)
  • Dec-Feb only
    (50)
All months
Germany
1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

HI I hope the manager will respond to our review , we left a note but no answer so I decided to mark it here ,they gave us a tripadvisor card when we left your hotel month ago, the hotel it's good no express for displeasure staff also rooms are neat .,but I was upset only about the lady by... More 

Was this review helpful? Yes 1
Motty N, General Manager at Prima Palace Hotel, responded to this review

Dear guest, thank you for taking the time to post a review. We will look into what happened with the front desk as your experience is unusual and the Prima Palace receptionist are trained to be kind and helpful to our guests. The fact that this was not your experience is unacceptable and will be dealt with accordingly. Hopefully you... More 

Jerusalem, Israel
1 review
5 of 5 stars Reviewed June 28, 2015

Hotel and service was great. We took more than 25 rooms for a family event. It's the third time we are making a big event in the hotel, and this already is an excellent indicator. There were no complaints on any of the rooms. Our room was very good, large and clean. The food was great, we got a lot... More 

Was this review helpful? Yes 1
Motty N, General Manager at Prima Palace Hotel, responded to this review

Dear Family, Thank you for taking the time to post such a nice review. Thank you for your warm words about our hotel and staff. We hope you will return and stay with us again. Motty Nahmias General Manager More 

Manchester, United Kingdom
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 21, 2015

Great location in city centre by light rail station. Clean and welcoming and good breakfast. Reception staff a little curt and not particularly helpful. One day the towels were not replaced in my room and even after informing them of this there were still no towels when I returned at 11pm hoping for a quick shower and bed. Despite this... More 

Was this review helpful? Yes 1
Monique W, Front Office Manager at Prima Palace Hotel, responded to this review

Dear Guest, Thank you for taking the time to post your experience with our hotel. We are taking your comments about the front desk service very seriously and will work to give our future guests better service. Again, thank you for posting your comments and for recommending our hotel.. Monique More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 7, 2015

This hotel is great. I love the service and the breakfast. The only reason I wouldn't give it a five star is because of the parking, the lot they have in the back was almost always full. I'm wondering if the staff fills it up leaving the guest with out parking. Otherwise Israela, motty and Monic (Monic wasn't there last... More 

Was this review helpful? Yes 1
Monique W, Front Office Manager at Prima Palace Hotel, responded to this review

Dear Sir, Thank you for taking the time to post your kind words . I am sorry you did not have space in our parking lot. As you know,we are trying hard to accomodate all our guests but the place is limited. I am glad you enjoyed the service and the breakfast . Israela,Motty and I and all the staff... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 2, 2015 via mobile

Hotel was great clean and staff mostly helpful, security aspect itself great. Breakfast was great, dinner I can't tell you since there is only a very short period of time (6-8pm) I arrived at 8:06 and it all was gone. (but hey, I guess there is a time and they stick to it) Only major issue is that parking is... More 

Was this review helpful? Yes 1
Motty N, General Manager at Prima Palace Hotel, responded to this review

Thank you very much for your review. i am sorry about your parking ticket . We have a small parking lot, it is free and upon avilibility . We are trying to give the best service about thr parking it is limitted. Hope to see you again soon among our guests. Best regards Motty More 

Jerusalem, Israel
1 review
4 of 5 stars Reviewed June 1, 2015

very friendly service in dining room for event recommend Faisal that organized family event bar mitsva it was not the first time and we always have good experience xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Was this review helpful? Yes
Monique W, Front Office Manager at Prima Palace Hotel, responded to this review

Dear Guest, Thank you for taking the time to post usch a review. We will be glad to continue and organize your happy events in our hotel. Thank you again, Monique More 

Brooklyn, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 19, 2015 via mobile

Prima palace is the place to stay in Jerusalem soon as u walk in u feel it's like your second home they great u with a smile and they try to accommodate u what ever you need motty the Manger and monique make sure that u r comfortable in all ways and veizel makes sure that the food should be... More 

Was this review helpful? Yes
Monique W, Front Office Manager at Prima Palace Hotel, responded to this review

Dear Guest, Thank you for this wonderful review. we are always happy to welcome you at your home in Jerusalem and we are looking forward to see you very soon. Best Regards, Monique More 

Philadelphia, Pennsylvania
Level Contributor
87 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
3 of 5 stars Reviewed March 29, 2015

I wish TripAdvisor had a rating category for "good" and not just "average" or "very good". I would have given this hotel a "good" rating. I chose this hotel because it is located around the corner from a place we have to be to start a tour at 7:00 A.M. We arrived on Friday afternoon, shortly before the start of... More 

Was this review helpful? Yes
Motty N, General Manager at Prima Palace Hotel, responded to this review

Thank you for taking the time to post such a detailed nice review. We are trying our best for our guests to enjoy their stay and the hotel's concept- "experience the tradition". I really enjoyed to read your review. Hope to see you again soon among our guests Motty Nahmias General manager More 

New York City, New York
1 review
4 of 5 stars Reviewed March 26, 2015

As always, it was a pleasant stay at the Prima Palace. I like the locating near the center of Jerusalem and many of the religious activities. The staff is pleasant and helpful. I would that the people cleaning the room forgot on a number of occasions to refill the instant coffee bags.

Was this review helpful? Yes
Motty N, General Manager at Prima Palace Hotel, responded to this review

Thank you for taking the time to post your kind words about our hotel. Hopefully we will see you back soon with us in Jerusalem soon. Happy Passover Motty Nahmias General Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 20, 2015

I was in the hotel 3 nights ,it was calm ، nice place,polite staff and skillful, i lost my suitcase in airport , front desk was so helpful have every answer for any question ,it was bad that i got the suitcase in the last night in the hotel but there was no other way, ,,yes it's a small hotel... More 

Was this review helpful? Yes 1
Motty N, General Manager at Prima Palace Hotel, responded to this review

Dear Guest, Thank you for taking the time to post your kind words about our hotel and the staff. We are glad that you were able to enjoy our hotel. We hope you will return and stay with us soon. Happy Passover! Motty Nahmias More 

Questions? Get answers from hotel staff and past guests. Ask a question

34 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (9)
Viewed
Room/suite (1)
Viewed
Hotel & grounds (4)
Viewed
Family/play areas (1)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Hotel & grounds (13)
Viewed
Room/suite (6)
Viewed
Bathroom (1)
Viewed
Dining (3)
Viewed
View from room (1)
Viewed
Other (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Jerusalem hotels
Leonardo Hotel Jerusalem
#11 of 93 in Jerusalem
4.0 of 5 stars 1,192 reviews
City Center Jerusalem
#13 of 93 in Jerusalem
4.5 of 5 stars 373 reviews
Hotel Yehuda
#1 of 93 in Jerusalem
4.5 of 5 stars 336 reviews
Show Prices
Show Prices
Show Prices
Eyal Hotel
#9 of 93 in Jerusalem
4.5 of 5 stars 190 reviews
Down Town West Jerusalem
Arthur Hotel Jerusalem - an Atlas Boutique Hotel
Crowne Plaza Hotel Jerusalem
#25 of 93 in Jerusalem
4.0 of 5 stars 996 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay