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Prima Palace Hotel

2 Pines Street, Jerusalem 91280, Israel
Hotel amenities
Prima Palace Hotel
Best prices for: 1 room 1 guest
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Ranked #16 of 91 Hotels in Jerusalem
A recent review
3 of 5 stars reviewed 3 days ago
JustOneBoomer Philadelphia, Pennsylvania
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152 reviews from our community

Traveler rating
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    13
    11
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Philadelphia, Pennsylvania
Top Contributor
80 reviews 80 reviews
33 hotel reviews
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I wish TripAdvisor had a rating category for "good" and not just "average" or "very good". I would have given this hotel a "good" rating. I chose this hotel because it is located around the corner from a place we have to be to start a tour at 7:00 A.M. We arrived on Friday afternoon, shortly before the start of... More 

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New York City, New York
1 review
4 of 5 stars Reviewed 6 days ago NEW

As always, it was a pleasant stay at the Prima Palace. I like the locating near the center of Jerusalem and many of the religious activities. The staff is pleasant and helpful. I would that the people cleaning the room forgot on a number of occasions to refill the instant coffee bags.

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I was in the hotel 3 nights ,it was calm ، nice place,polite staff and skillful, i lost my suitcase in airport , front desk was so helpful have every answer for any question ,it was bad that i got the suitcase in the last night in the hotel but there was no other way, ,,yes it's a small hotel... More 

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Motty N, General Manager at Prima Palace Hotel, responded to this review

Dear Guest, Thank you for taking the time to post your kind words about our hotel and the staff. We are glad that you were able to enjoy our hotel. We hope you will return and stay with us soon. Happy Passover! Motty Nahmias More 

Howell, New Jersey
1 review
5 of 5 stars Reviewed 2 weeks ago

This review is a little overdue as I had meant to post in the summer. I have stayed in this hotel multiple times. Location is perfect for those who want to stay in that part of Jerusalem. Breakfast is superb as well as the courtyard outside where you can leisurely enjoy your meal. However, the most outstanding feature of this... More 

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Monique W, Front Office Manager at Prima Palace Hotel, responded to this review

Thank you for taking the time to write such a wonderful review. Motty Nahmias and all his staff will be delighted to be at your service on your next stay in Jerusalem. More 

Spring Valley, New York
1 review
2 of 5 stars Reviewed 3 weeks ago

Where do I begin? the hotel employees have a massive chip on the shoulder and have a could not care less attitude towards the guests. When I came i saw the hotel parking was full so I asked the manager where to park and he told me to wait 45 minute when the shift cases and the employees leave,I then... More 

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Motty N, General Manager at Prima Palace Hotel, responded to this review

Dear Guest, Thank you for taking the time to post a review. I am sorry to hear that the hotel was not with your expectations and you were not satisfied with the service you got. We never promise parking, our parking is free of charge and it is upon availability. Hope to see you again among our guests. Motty. More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I made a wedding the day of the snow in Jerusalem. Thank you prima palace , feisel, the event coordinator, and Mutty for being so wonderful when we decided to move up the wedding by five hours. They made the wedding hassle free. I have married off children in Jerusalem , this was by far the best experience, even in... More 

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Motty N, General Manager at Prima Palace Hotel, responded to this review

Thank you so much for taking the time to write a review. Our team works very hard to ensure top levels of customer service at all times including the wedding the day of a snow in Jerusalem. Thank you for choosing our hotel to celebrate the wedding. Mazal tov for the young couple !! We look forward to welcoming you... More 

New York City, New York
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed February 11, 2015

The room was clean and breakfast was fantastic. Beds are very narrow and mattresses are lumpy. Atmosphere was warm and welcoming and the staff filled requests promptly. The bathroom was modern and up to date with plenty of hot water and good water pressure. We had a wonderful stay and would definitely stay here again.

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Motty N, General Manager at Prima Palace Hotel, responded to this review

Dear Guest, Thank you very much for having taken the time to share with us your experience! It was an honor for all of us to create positive memories for you and we are delighted to hear that you will visit us again in the future. We will have the pleasure of welcoming you back in Jerusalem once again. With... More 

Lakewood, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 10, 2015

As part of a group returning this January for our third year, once again I was very impressed for the way that the entire hotel staff bent over backward to accommodate each and every one of our needs. I would especially like to acknowledge the front desk staff of Racheli, Yisraela, Ahmad and Tal for really taking care of everything... More 

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Monique W, Front Office Manager at Prima Palace Hotel, responded to this review

Thank you for taking the time to post such a wonderful review. We are very pleased that you and your group choose our hotel year after year. We are glad to read your comments about the front office staff service and we will make sure to forward your review to them. We look forward seeing you again next year. Monique More 

Spring Valley, New York
2 reviews
5 of 5 stars Reviewed February 5, 2015

The hotel is known with its excellent customer service. and the breakfast is served with a smile by YOSSI.... keep it up. and weekend meals are served by the best head waiter. the prices are reasonable.

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Motty N, General Manager at Prima Palace Hotel, responded to this review

Thank you for taking the time to post your kind words. We are glad that enjoyed our hotel, and hope to see you again soon at the Prima Palace Jerusalem. Thank you, Motty Nahmias General manager. More 

New York
1 review
5 of 5 stars Reviewed January 20, 2015

Me and my wife stayed at the hotel on the weekend of January 16th. We liked that the hotel located close to the Kotel, Mahane Yehuda market and other sites. The room was very clean and organized, the service was realy good and professional. The Shabbos dinners were very Delicious and fresh and the Waiters were polite and helpful. Realy... More 

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Monique W, Front Office Manager at Prima Palace Hotel, responded to this review

Thank you for taking the time to post such a pleasant review . We are very pleased to know that you enjoyed your stay at the Prima Palace and your stay in Jerusalem. Hope to see you on your next visit to Jerusalem. Monique Weizman More 

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