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Prima Park Hotel Jerusalem

2 Vilnay Street, Jerusalem 95435, Israel
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Prima Park Hotel Jerusalem
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Prima Park Hotel Jerusalem
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230 reviews from our community

Traveler rating
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    26
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Paris, Ile-de-France, France
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We were put in this hotel by touroperator united tours in the context of a 2 day tour Jerusalem - Masada / Dead see, but would have better checked beforehand Location is too far from city-center Hotel clearly needs a refresh: everything looks worn and 70's style. Bathroom was smelly Food was mediocre Staff friendly however Will not return nor... More 

Was this review helpful? Yes
Hilla Y, Deputy General Manager at Prima Park Hotel Jerusalem, responded to this review

Dear Ben , Thank you for posting your feedback as we are always striving to improve our guests' experiences with us. Providing a better service is our goal We hope you will return to experience the hotel in the future and give us a second chance to show you a better experience . Thanks again for your comments. Hilla More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

We just got home from 5 days at Prima Park Hotel. Our stay was excellent - the food was amazing!!! The hotel staff served us very well and went out of their way to ensure our stay was pleasant. The hotel is really close to the Light Train so we could come and go on our own.

Was this review helpful? Yes
Hilla Y, Deputy General Manager at Prima Park Hotel Jerusalem, responded to this review

Dear Wanda , Wow! Thank you for taking the time to post such a detailed and wonderful review. We are glad that you enjoyed your stay with us at the Prima Park and that you enjoyed your time in Jerusalem. Hope to see you again soon in Jerusalem! Hilla More 

California
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The staff was helpful and friendly. Breakfast (included) was pretty good. Dinner (not included) was pretty good. We walked to a mall and had the best schwarma ever for a couple bucks. The rooms are very basic with two twin beds. There were 4 of us (2 adults and 2 kids) and we didn't want to be separated for the... More 

Was this review helpful? Yes
Hilla Y, Deputy General Manager at Prima Park Hotel Jerusalem, responded to this review

Dear Gueat , Thank you for taking the time to post your feedback regarding your recent stay at Prima Park Hotel. I am truly sorry your stay did not fully meet your expectations. hope to have a second chance to host you as our guest . Sincerely, Hilla More 

Tel Aviv District, Israel
1 review
4 of 5 stars Reviewed 3 weeks ago

We found that the hotel is clean! All meals were served according to the schedule. The room service was good and above all the management attention for small details. The part of the hotel that we stayed was renovated and it was for the best.

Was this review helpful? Yes
Hilla Y, Deputy General Manager at Prima Park Hotel Jerusalem, responded to this review

Dear Doron Thank you for taking the time to post such a detailed and wonderful review. i am glad that you enjoyed your stay with us at the Prima Park and that you enjoyed your time in Jerusalem. Hope to see you again soon in Jerusalem! Hilla More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Facilities were always clean, room was very nice and bed VERY comfy (we really slept well here), staff were willing to help when asked, but not super friendly about it...however everything else was so great, that their hard demeanor didn't bother my rating so much :) Let me tell you about the food! AWESOME breakfast and dinner I hate breakfast... More 

Was this review helpful? Yes
Hilla Y, Deputy General Manager at Prima Park Hotel Jerusalem, responded to this review

Dear Nadia , Thank you for taking the time to post such a detailed and wonderful review. We are glad that you enjoyed your stay with us at the Prima Park and that you enjoyed your time in Jerusalem. Hope to see you again soon in Jerusalem! Hilla More 

San Salvador, El Salvador
1 review
5 of 5 stars Reviewed 3 weeks ago

It´s a beatiful and comfortable hotel with aceptable rates. I recommend you! Foods are excellent, and every assistant is readdy for helping whatever. It´s easy to access it. If you don´t have vehicle, train station is very near for transportation.

Was this review helpful? Yes
Hilla Y, Deputy General Manager at Prima Park Hotel Jerusalem, responded to this review

Dear Guest, Thank you for taking the time to post your kind words. We are so happy you were able to enjoy our hotel and your trip to Jerusallem We hope you will return and stay with us again Hilla More 

FLA
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for four nights as part of a group touring Israel. Having spent three nights outside Jerusalem had high expectations here. The room was spacious, very clean, updated, with good lighting and a splendid view. Bath was also very acceptable. Staff kept room very tidy and clean. Breakfast and dinner buffets were somewhat disappointing. Staff appeared to believe that... More 

Was this review helpful? Yes
Hilla Y, Deputy General Manager at Prima Park Hotel Jerusalem, responded to this review

Dear Guest , Thank you for taking the time to post your review. All comments help us provide the best service and amenities for our guests. That being said, we are sorry that the hotel and experience didn't see your acceptations . Additionally, your experience and concerns will be checked on as well. We hope you will give us another... More 

Senior Contributor
22 reviews 22 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 26, 2015

Didn't expect a good experience after reading reviews and staying at Prima at Tiberias where the lobby was impressive but rooms were old and worn. Was pleasantly surprised at Prima Park jerusalem where I enjoyed 4 nights in comfort. Food at the main restaurant was good too.

Was this review helpful? Yes
Hilla Y, Deputy General Manager at Prima Park Hotel Jerusalem, responded to this review

Dear Guest, Thank you for taking the time to post your kind words. We are so happy you were able to enjoy our hotel and your trip to Jerusallem We hope you will return and stay with us again Regards , Hilla More 

Montreal, Canada
2 reviews
5 of 5 stars Reviewed March 19, 2015

Fond Memories We have recently spent a delightful month-long stay at the Prima Park Hotel in Jerusalem. The room was quite comfortable and well serviced by the household staff. The daily buffet breakfasts offered a great abundance and variety of delicious and nutritious food, and the three evening suppers we had were outstanding. The atmosphere was very pleasant and the... More 

Was this review helpful? Yes
Hilla Y, Manager at Prima Park Hotel Jerusalem, responded to this review

Dear Herbert , Thank you for taking the time to post your kind words. We are so happy you were able to enjoy our hotel and your trip to Jerusallem We hope you will return and stay with us again best regards , Hilla More 

Jerusalem, Israel
1 review
1 of 5 stars Reviewed March 19, 2015

I spent a week-end at the hotel last weekend. We were food poisoned and were sick all night. The hotel didn't want to accept that it was their food that made us sick (1/3 of the guests threw up or had diarrhea). The manager was particulary unpleasant and answered us in the most unprofessional way. Unless they make big changes,... More 

Was this review helpful? Yes
Hilla Y, Deputy General Manager at Prima Park Hotel Jerusalem, responded to this review

Dear Guest , Thank you for placing your opinion. We do apologize for your stay.Providing a better service is our goal, consequently we are grateful for your constructive notes. We hope you will give us another chance in the future to show you our hospitality Regards , Hilla More 

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