The best part of the hotel is the location. It is within walking distance to the old city. The staff was wonderful but overworked. There was no concierge and the people working the front desk had to multi task. This is not acceptable for the price of the hotel. There was often a long line at the front desk. The... More

Amazing Hotel, Perfect service, Polite stuff, Wonderful food, Great breakfast, fast service, Perfect view, Near the heart of JERUSALEM, Clean atmosphere, Very happy to choose Hotel Leonardo for my vacation!

This hotel really surpassed all expectation , the hotel is welcoming and the staff try their best to make you happy by solving any issue promptly event though this was rare. The hotel environment is very relaxing and very clean. I will say the icing on the cake in this hotel is that everything is inclusive and I mean everything!!!... More

Really nice hotel, we were on the top floor with a balcony which was extra large, I think it was a "suite" we were with a group so we were allocated our rooms, it was very comfortable. The food was great, all buffet style and you can fetch your own drinks including alcohol and coffee so did not need the... More

Fantastic location. The hotel itself looks wonderful, and we had a great stay. Sufian Sayad took very good care of us and was a very good host. The few issues we had were the lack of fridge in the room. In a hot Jerusalem summer it would be useful to be able to keep drinks chilled and not to have... More

This place was good, not amazing. The location is fantastic, the beds are very comfortable and the breakfast is definitely AMAZING. Staff left something to be desired, however. The maid threw out my non-disposable razor and did not replace tea (I was here for 5 nights). They didn't follow guidelines on not replacing towels unless they were put on the... More

This Hotel was in a perfect location for visiting Jerusalem. The food at breakfast and the restaurant is amazing. The service from the staff to check in early and the friendliness even at 2am was amazing. Thank you to Elliot Shay for that. I would recommend to check out the room before staying as some have been updated and some... More

I was with a group tour and stayed from 4/10/13 through 4/16/13 in Room 1115. Staying 6 days meant unpacking and placing personal belongings on open shelves in the closet. IT ONLY TOOK ONE DAY TO HAVE A PERSONAL ITEM STOLEN FROM THE SHELF!!!!!!!!!!! DON"T EXPECT ANY TYPE OF QUICK RESPONSE OR ANY TYPE OF CONCERN...the front desk will send... More

My mom and I stayed here for 4 nights and the rooms do NOT look like the photos on its website. Since my mom is a light sleeper, we wanted 2 twin beds but were given a king bed instead. Whenever one person turned, it would wake up the other person. The bed was comfortable, but several things needed improvement.... More