The hotel is well located 15 minutes from the Old City. It also provides an excellent breakfast. These good features are outweighed by the following. Wireless access is ridiculous at $18 per day. You do get a one off 30 minutes free in the lobby. But for the price of the hotel Internet access is really exorbitant. Staff were particularly... More

While this hotel is within walking distance of the Old City and the light rail service, we were extremely disappointed with our stay there. The hotel is dated and badly in need of renovation. The front staff were not helpful except for a couple of staff. Breakfast was plentiful though. Our bathroom was not properly cleaned on our first day.... More

The Leonardo Jerusalem Plaza is the former Sheraton Plaza. Unfortunately things have further declined since Starwood pulled its flag from the property 3 years ago. The policy’s and the general service of the hotel is basically ANTI the “road warrior”. For example. You have to go downstairs to get a password for the WIFI in order to login as opposed... More

The best part of the hotel is the location. It is within walking distance to the old city. The staff was wonderful but overworked. There was no concierge and the people working the front desk had to multi task. This is not acceptable for the price of the hotel. There was often a long line at the front desk. The... More

Amazing Hotel, Perfect service, Polite stuff, Wonderful food, Great breakfast, fast service, Perfect view, Near the heart of JERUSALEM, Clean atmosphere, Very happy to choose Hotel Leonardo for my vacation!

This hotel really surpassed all expectation , the hotel is welcoming and the staff try their best to make you happy by solving any issue promptly event though this was rare. The hotel environment is very relaxing and very clean. I will say the icing on the cake in this hotel is that everything is inclusive and I mean everything!!!... More

Really nice hotel, we were on the top floor with a balcony which was extra large, I think it was a "suite" we were with a group so we were allocated our rooms, it was very comfortable. The food was great, all buffet style and you can fetch your own drinks including alcohol and coffee so did not need the... More

Fantastic location. The hotel itself looks wonderful, and we had a great stay. Sufian Sayad took very good care of us and was a very good host. The few issues we had were the lack of fridge in the room. In a hot Jerusalem summer it would be useful to be able to keep drinks chilled and not to have... More

This place was good, not amazing. The location is fantastic, the beds are very comfortable and the breakfast is definitely AMAZING. Staff left something to be desired, however. The maid threw out my non-disposable razor and did not replace tea (I was here for 5 nights). They didn't follow guidelines on not replacing towels unless they were put on the... More