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All 90 Jerusalem hotels

Crowne Plaza Hotel Jerusalem

4.0 of 5 Hotel   |   Givat Ram, Jerusalem 91130, Israel
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Ranked #29 of 90 Hotels in Jerusalem
A recent review
5 of 5 stars Reviewed July 24, 2013
Naomi K Montreal, Canada
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764 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Jerusalem
See the most recent reviews
Tiberias, Israel
Top Contributor
88 reviews 88 reviews
44 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed July 25, 2013

I spent time there with my nephew who is here for the Maccabean Games. It advertises that 600 rooms are renovated? Don't know where. Very small rooms, erratic air conditioning, old carpeting. Shabby describes the whole hotel. Service in the lobby is awful. They are very understaffed and it takes forever to get mediocre service at beat. We learned or... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear savtashira, Thank you for taking the time to express your thoughts and concerns. We are glad you liked the convenient location of our hotel from the public transport. We are deeply sorry for the service you encountered and the condition of our hotel fell below your expectations. We also apologize you were not satisfied with the food we serve.... More 

Porto Alegre, RS
Top Contributor
51 reviews 51 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed July 24, 2013

At first look it seems a good hotel. The lobby is fine, as well as the reception. I arrived at night, then I had the first bad surprise when I entered in my room. The furniture was very old, but the worst was a cockroach (cucaracha) just beside my bed. There were few lamps. The sound of the air conditioned... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear MaryRs, We appreciate you taking the time to share your thoughts and comments regarding your stay with us. We are truly sorry to hear of the overall dissatisfaction you experienced during your stay and regret our hotel did not live up to your expectations. We have taken note of your comments and these will be shared with our management... More 

Montreal, Canada
1 review
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed July 24, 2013

Great hotel, amazing pool, helpful staff, incredible service, well located, delicious breakfast, clean rooms, highly recommend staying here, excellent hotel, very worth while, truly a great stay if you are coming to Jerusalem this place is a must.

Was this review helpful? Yes 49
Montreal, Canada
1 review
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed July 22, 2013

Excellent hotel, perfectly located in the hills of beautiful Jerusalem near the entrance of the city. Incredible service and tremendously clean rooms, breakfast was delicious and the staff really goes above and beyond to ensure your satisfaction, highly recommend this hotel for your future visits to Jerusalem.

Was this review helpful? Yes 52
Sheley13, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you very much for choosing "Crowne Plaza" Jerusalem hotel and for your thoughtful comments regarding your recent stay with us. Your comments will be shared with our Management, as reinforcement to continue their efforts to make our guests stay as special as possible. We will be looking forward to the opportunity to serve your future lodging needs.... More 

Montreal, Canada
1 review
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed July 20, 2013

Excellent hotel, great amenities, Akram is the best manager, got us everything we needed, probably the best service I have ever received in any hotel I have ever stayed at. Highly recommend it to many people, definitely reserve a room there the next time youre in Jerusalem, clean rooms, good location and fantastic service.

Was this review helpful? Yes 48
Sheley13, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you very much for choosing "Crowne Plaza" Jerusalem hotel and for your thoughtful comments regarding your recent stay with us. Your comments will be shared with our Management, as reinforcement to continue their efforts to make our guests stay as special as possible. We will be looking forward to the opportunity to serve your future lodging needs.... More 

Gloucester, United Kingdom
Senior Contributor
48 reviews 48 reviews
34 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed July 20, 2013

I had stayed in this hotel a couple of times before in 2010/1, and found it rather tired then. The entrance lobby is nice and rather grand, but then it all goes downhill. Last time I was there the carpets in the rooms and corridors were threadbare in places, but these had been replaced, although the fitting in places was... More 

Was this review helpful? Yes 2
Sheley13, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest, First let me thank you for choosing to stay at the "Crowne Plaza" Jerusalem Hotel. It is our goal to consistently provide superior service and facilities and we sincerely apologize if we fell short on this case.. Please contact us on email address: jm_gmsec@hiil.co.il to further discuss the matters mention. We hope that you will continue choosing "Crowne... More 

malibu
Reviewer
4 reviews 4 reviews
4 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed July 20, 2013

The Crown Plaza in Jerusalem, a nice Hotel We celebrated a Bar-Mitzvah it was amazing. The catering department did an all around outstanding job, and it was DELICIOUS We want to express our appreciation and thanks for the superior service we received. The front desk staff was friendly, a special Thanks to the front desk Manager Mr. Farhad who nicely... More 

Was this review helpful? Yes 48
Fairfax Station, Virginia
Top Contributor
55 reviews 55 reviews
52 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed July 12, 2013

I chose this hotel for my last two nights in Jerusalem because I wanted to be in the western part of Jerusalem and closer to Ben Gourion. I was very pleasantly surprised with the hotel considering some of the negative reviews. It is an older but very well maintained hotel located on top of a hill in the government section.... More 

Was this review helpful? Yes 43
Sheley13, Public Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you very much for choosing "Crowne Plaza" Jerusalem hotel and for your thoughtful comments regarding your recent stay with us. Your comments will be shared with our Management, as reinforcement to continue their efforts to make our guests stay as special as possible. We will be looking forward to the opportunity to serve your future lodging needs.... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed July 8, 2013 via mobile

The hotel is very nice, Ive stayed in lots of hotels over here but crown plaza is 1 of the best in Israel! location, is great, We loved the pool, its very clean and very good food! And we would like to thank Moshiko Zukerman for our wonderfull stay and your service! Thanks!:) Nancy

Was this review helpful? Yes 43
Sheley13, Public Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you very much for choosing "Crowne Plaza" Jerusalem hotel and for your thoughtful comments regarding your recent stay with us. Your comments will be shared with our Management, as reinforcement to continue their efforts to make our guests stay as special as possible. We will be looking forward to the opportunity to serve your future lodging needs.... More 

Houston, Texas
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed July 5, 2013

Stayed at this hotel with a big big group and they were so great to us. The rooms were nice and big and all of them had a nice balcony. We also spent some time at the pool which was really fun! We drove around on a bus so I'm not sure the location is ideal for the sights of... More 

Was this review helpful? Yes 43
Sheley13, Public Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you very much for choosing "Crowne Plaza" Jerusalem hotel and for your thoughtful comments regarding your recent stay with us. Your comments will be shared with our Management, as reinforcement to continue their efforts to make our guests stay as special as possible. We will be looking forward to the opportunity to serve your future lodging needs.... More 

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Additional Information about Crowne Plaza Hotel Jerusalem

Address: Givat Ram, Jerusalem 91130, Israel
Phone Number:
Location: Israel > Jerusalem District > Jerusalem
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Jerusalem 4*
Number of rooms: 397
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Also Known As:
Crowne Plaza Jerusalem
Jerusalem Crowne Plaza
Hotel Style:
#8 Spa Hotel in Jerusalem
#19 Luxury Hotel in Jerusalem

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