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Crowne Plaza Hotel Jerusalem

4.0 of 5
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Givat Ram, Jerusalem 91130, Israel
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Crowne Plaza Hotel Jerusalem
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Ranked #27 of 92 Hotels in Jerusalem
A recent review
5 of 5 stars Reviewed October 11, 2013
wes m Thousand Oaks, California
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889 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Jerusalem
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Thousand Oaks, California
1 review
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed October 11, 2013

We stayed in an awesome room and were so blessed to be able to upgrade into a suite and experience the view of a lifetime of the entire city of Jerusalem. Akram the manager was a true gentlemen and the staff that work with him are amazing as well. We ate well, slept well and the price was exactly what... More 

Was this review helpful? Yes 45
Rishon Lezion, Israel
Reviewer
4 reviews 4 reviews
4 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed October 9, 2013

Stayed in the hotel for 3 nights and it is really nice, nothing like some of the reviews in TA describing. Good f and b, dinner was excellent, the service in the front desk was proffesinal and all the employes have a good additude toward the costumer. I had a nice room on the 19th floor with a view to... More 

Was this review helpful? Yes 48
Jerusalem, Israel
1 review
2 of 5 stars Reviewed October 8, 2013

We stayed in suite with one bath which was nice but the sink drain dripped water on the floor. The biggest issue was with the service. Our son's iPad mini was stolen from our room while we were away at breakfast (out of room for about 30 min) b/c we forgot to lock the safe (yes, our "bad" but really... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear MTravelTip F, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again... More 

Miami, Florida
Senior Contributor
39 reviews 39 reviews
39 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed October 7, 2013

I had been a guest at this hotel several times over the years. I was always very impressed with this hotel. I had not been to the hotel for some time though. It is certainly in need of a renovation. I had spent Simchat Torah at this hotel. The hotel was almost at 100% occupancy for the holidays. But the... More 

Was this review helpful? Yes 29
Israel
Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 5, 2013

First room we got was with very bad smell from bath room Second room was noisy from the elevator engines Rooms not clean Food was fine Front desk fine Room services slow Location is entrance to jerusalem far from attractions Parking not free and expensive

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear gholden, Thank you for taking the time to provide us with a review. We strive to provide impeccable customer service and accommodations. Please accept our sincerest apologies for any difficulties that you may have encountered particularly with the poor cleanliness of the room and level of customer service received. Your comments will be documented and corrective action will be... More 

Haifa, Israel
Contributor
15 reviews 15 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 5, 2013

First of all, in Israel there is no hotels' star rating so if your travel agent or the hotel itself tells you this is a 5* hotel, don't take it for granted because it is definitely far from. We stayed there 3 nights in our Simchat Tora holiday with the following weekend ( Wednesday - Saturday ). The hotel was... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Raffi1946, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are very sorry you were not so pleased with your recent stay at our hotel and offer our sincere apologies for the poor conditions you experienced. Though we would prefer you had a better experience at... More 

Vieste, Italy
1 review
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed October 4, 2013

Four time a year vissiting the crowne plaza as a business trip .always the same feeling at home staff different renovated room a lot of choisess of food menue.smilling staff at the lobby bar welcoming me back.this is the place where i like to stay i will never change.

Was this review helpful? Yes 52
Rapid City, South Dakota
Top Contributor
77 reviews 77 reviews
14 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed October 4, 2013

This is my 3rd trip staying at the Crowne Plaza Jerusalem. The food is beautifully presented, and the rooms are very comfortable. Our city side balcony afforded views of the Knesset, the valleys, and wide panorama of the city. Situated on a hill, the tall building has many great views. Lovely pool, but I didn't get to use. Sauna and... More 

Was this review helpful? Yes 51
1 review
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed October 3, 2013

each time I visit jerusalem I should be at the crowne plaza jerusalem.why?because I feel like at home from the check in at the front desk;houskeping staff,dinning room,all the staff always make my stay.and I will be back.

Was this review helpful? Yes 53
1 review
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed October 3, 2013

It took me a year to think where to make my wedding party,but when i reserved a room at the crowne plaza and i went to see the room thats giving for bride and bridgroom,i decided to make my wedding party their,the hall was huge and renovated,waiters made their best to make my pary as best as they can,the mangment... More 

Was this review helpful? Yes 51
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