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All 87 Jerusalem hotels

Crowne Plaza Hotel Jerusalem

4.0 of 5 Hotel   |   Givat Ram, Jerusalem 91130, Israel (Givat Ram)
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Ranked #16 of 87 hotels in Jerusalem
A recent review
5 of 5 stars Reviewed April 22, 2013
KBTravel2013 Walnut, California
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698 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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There are newer reviews for Crowne Plaza Hotel Jerusalem
See the most recent reviews
Walnut, California
1 review
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed April 22, 2013

Our tour group of 26 visited Israel for 12 days and we stayed at the Crown Plaza in Jerusalem for six days. My room was very nice, spacious and kept very clean. The staff always had a smile and pleasant attitude. I requested a wake-up call every morning and received it. The buffet breakfast and dinner had a large variety... More

Was this review helpful? Yes 38
Tanzania
Top Contributor
90 reviews 90 reviews
30 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed April 9, 2013

nice room view with reasonable rates for the quality. dining is not the most spectacular but very sufficient and relatively pleasant, not disappointing. service is nice and friendly, rooms are clean, although some might have weird moisty smell (visited 4-5 different rooms). rooms are not sound isolated so there's quite alot of noise from passing people / constructions etc (unless... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear shiko_m, Thank you for taking the time to post your comments. It is nice you enjoyed the view from our rooms and you found our staff friendly. I am sorry if the noise levels on site bothered you. We take all reviews negative or positive very seriously and your feedback will help us improve for our next guest or... More

Netanya, Israel
Senior Contributor
42 reviews 42 reviews
28 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed April 8, 2013

Hotel is an old hotel that urgently needs renovations. Breakfast is good although the dining room is mostly full of smoke from the kitchen. Staff were helpful and Concierge was very good. Location is good.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Larry S, Thank you for taking the time to complete a review on your stay. It is great to know that you found our staff helpful and concierge friendly. I have taken note of your feedback regarding our hotel needing renovations and this will be forwarded to the appropriate departments to consider for enhancements needed. Thank you for staying... More

Johannesburg, South Africa
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 8, 2013

We came to Israel for our honeymoon in December 2010 and stayed at the Crowne Plaza for 4 nights. We had to move to a different room 3 times because every time something was wrong with the room. The first night, the toilet was not working. With the second room, i lifted the covers of the bed and saw drops... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear sacks123, Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your valuable comments. These are of great importance to... More

Netanya, Israel
1 review
3 of 5 stars Reviewed April 2, 2013

During our stay at the hotel , it was very very load of guests. Thus was too busy in the dining room - especially at lunch on Saturday. Time to hit their was very too long for us to enjoy, as we are with small children who have lost their patience while waiting, as the appetite

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear LiatBenAtiyaS, Thank you for taking the time to review our hotel following your recent stay with us. Please accept my sincere apology for the shortcomings you have experienced and if your stay was negatively affected by our restaurant. We are hospitality professionals who pride ourselves on delivering world class service and for that reason, your comments will surely be... More

Israel and the US
Top Contributor
144 reviews 144 reviews
45 hotel reviews
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed March 27, 2013

Not the newest and not the best, but close enough. The Good: location is very close to Machneh Yehuda and the city tram, so you are just 10min away from the old city (5min walk + 5min tram). The beds are always very good at the Crowne Plaza world-wide, same rule applies here. Pillows are excellent too. Staff and service... More

Was this review helpful? Yes 33
London, United Kingdom
Top Contributor
52 reviews 52 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 22, 2013 via mobile

Just returned from a stay here part work, part tourism and it was an ok base. I use the IHG brand everywhere and this was ok as an older hotel a little out of central Jerusalem. Looking a little tired and also the staff vary hugely in service, Benny the concierge is excellent and rescued the overall stay but the... More

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Sheley13, Public Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest, First let me thank you for choosing to stay at the "Crowne Plaza" Jerusalem Hotel. It is our goal to consistently provide superior service and facilities and we sincerely apologize if we fell short on this case.. Please contact us on email address: jm_gmsec@hiil.co.il to further discuss the matters mention. We hope that you will continue choosing "Crowne... More

Ra'anana, Israel
Contributor
18 reviews 18 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 21, 2013

Nice airy well appointed rooms with good facilities. Not near the major tourist attractions apart from the Mahane Yehudah market area but on good transport routes including the famous light rail. . The catering was not up to expectations. Conference facilities good

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Hadera
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 20, 2013

It look like my room was never renovated since the hotel was built. the furniture was old and dirty and the TV was an old CRT. Also the hallway was very dirty and no one bothered to clean it. only good thing in this hotel is the free WiFi

Was this review helpful? Yes 1
Sheley13, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest, First let me thank you for choosing to stay at the "Crowne Plaza" Jerusalem Hotel. It is our goal to consistently provide superior service and facilities and we sincerely apologize if we fell short on this case.. Please contact us on email address: jm_gmsec@hiil.co.il to further discuss the matters mention. We hope that you will continue choosing "Crowne... More

Miami, Florida
1 review
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 16, 2013

the front desk very well cooperation with the group and helper us our group like the food and the cooperation in our schedules for very early breakfast the meeting room is very well and the front desk cooperate with us very well because we start very early 5:00 am. the belt boys are very good persons and we have very... More

Was this review helpful? Yes 37
Sheley13, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you very much for choosing "Crowne Plaza" Jerusalem hotel and for your thoughtful comments regarding your recent stay with us. Your comments will be shared with our Management, as reinforcement to continue their efforts to make our guests stay as special as possible. We will be looking forward to the opportunity to serve your future lodging needs.... More

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Additional Information about Crowne Plaza Hotel Jerusalem

Address: Givat Ram, Jerusalem 91130, Israel
Phone Number:
Location: Israel > Jerusalem District > Jerusalem > Givat Ram
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Jerusalem 4*
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Also Known As:
Crowne Plaza Jerusalem
Jerusalem Crowne Plaza

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#6 Spa Hotel in Jerusalem #14 Luxury Hotel in Jerusalem
Hotel Class
Official Description (provided by the hotel)
The Crowne Plaza Jerusalem hotel is ideally located at the entrance to the capital, half an hour drive from Israel's international airport and within walking distance from the Knesset - the Israeli parliament and Supreme Court with their unique architecture, also in the vicinity the museums district. the Crowne Plaza Jerusalem hotel is the tallest building in the city and an impressive land mark. All rooms have balconies and are over looking the panoramic views of the old city and new quarters with breathtaking scenery of Judea hills in their backgrounds. The hotel offers a variety of banqueting solutions from 30 to 900 participants in a theater style seminar at our modern and audio-video equipped conference hall or at a sit down gourmet function as per your request. Within a few seconds walk the biggest indoor convention complex in Israel The ICC. At the Crowne Plaza Jerusalem You'll find the most updated executive services, Club lounge on the top 21st floor, Wireless high speed Internet connection in all rooms & public areas. Covered heated swimming pool and SPA including 2 tennis courts, gym, wet and dry sauna and workout studio classes. From It's great location you are invited to walk or a drive to each of this holy city's specially characterized historic areas and get back to your home away from home at the Crowne Plaza Jerusalem. ... more   less 
Number of rooms
397

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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