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Crowne Plaza Hotel Jerusalem

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Givat Ram, Jerusalem 91130, Israel
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Crowne Plaza Hotel Jerusalem
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990 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Jerusalem
See the most recent reviews
2 reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 stars Reviewed December 30, 2013 via mobile

Just the perfect location and style renovated suit,one needs to be to have the full experience of Jerusalem.we stay there at least once a year and find the staff so accommodating ,they are always trying to go out of the way to make things better for us,spa is so fancy.

Was this review helpful? Yes 24
AKRAM K, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest Thank you for staying with us and taking the time to leave a review.We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. The feedback we receive from our valued guests,like you,enables us to target problem areas and take the necessary actions to... More 

Illinois
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed December 27, 2013 via mobile

Our trip to Israel included four days at the Crowne Plaza Hotel in Jerusalem which our experience was delightful. We would stay there again the next time we visit. We were thrilled to be able to stay in the Crowne Plaza Hotel for four nights with a great room that had a small balcony. The balcony didn't have room for... More 

Was this review helpful? Yes 24
AKRAM K, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest Thank you for staying with us and taking the time to leave a review.We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. The feedback we receive from our valued guests,like you,enables us to target problem areas and take the necessary actions to... More 

New York
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed December 26, 2013

We stayed on the weekend in room 2027, "an upgraded room" said the guy at the front desk. Well, the view was amazing, but the room is rated as a 2 stars hotel. The floor carpet was old and dirty, same for the cupboards and furniture. The room was so stifling that we did not get any good sleep at... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Yoav H, First of all, thank you very much for your recent stay at our hotel. Let me offer my sincere apologies for not living up to your expectations and for not creating a memorable stay for you. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience... More 

Manhattan Beach, California
1 review
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed December 25, 2013

It was a great stay at the crowne plaza jerusalem.staff complety knows whats they doing experts friendly smiley and recognized thier guests.food very tastey room are very clean and having the majic view from the rooms to see the city.im waiting the second trip to jerusalem to be at crowne plaza

Was this review helpful? Yes 24
CA
Level Contributor
130 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed December 23, 2013

The closet is very small. Half is for safe, the other half has an ironing board with iron sticking out, I had to take it out lean against the wall to get more room. Even with that, still can only hang up 2 coats and couple of shirts, thats it! The free wi fi is very slow. Bathroom the shower... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear bobolee55, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More 

Hollywood, Florida
2 reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed December 21, 2013

We had wonderful accommodations, great room with amazing view, the hotel staff was incredible, we were amazed with the delicious food where the breakfast and dinner buffets had an incredible assortment of dishes with the perfect combination of fresh fruits, many salads and hot dishes to satisfy every palate. Because of the snow storm we were confined to the hotel... More 

Was this review helpful? Yes 25
Paris, Texas
1 review
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed December 21, 2013

We planed to visit Israel specially the holy land Jerusalem.we got a lot of deals the best one was crowne plaza Jerusalem,when we arrived we saw the tallest building with a huge lobby entrance free wifi Olympic swimming pool and the modern rooms on the top floors.i think that's the best place in Jerusalem and we will be back.

Was this review helpful? Yes 24
2 reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 stars Reviewed December 21, 2013 via mobile

The rooms were nice,karemeh from the houskeeping was the great supervisor ever see,she took care of our rooms every day we came back from the tour the rooms are clean and fresh if anybody goes to crowne plaza ask to get a rooms were karemeh wors.on the top floors,food was great and the rest of the staff was polite and... More 

Was this review helpful? Yes 24
Jersey Shore, New Jersey
1 review
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed December 21, 2013

This is my third time to israel and my choice should be at the crowne jerusalem where i find my relaxable and the best service check in until the check out modern hotel the best food swimming pool and spa all together makes you the vip guest.

Was this review helpful? Yes 24
Bath, United Kingdom
Level Contributor
47 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 stars Reviewed December 16, 2013

I stayed at this hotel with my mother back in October. We stayed here as part of a tour we were on that went around Israel. The room we had was very good - clean, modern & spacious. We ate in the restaurant for breakfast and dinner and we always found the range and quality of food to be very... More 

Was this review helpful? Yes 28
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