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All 89 Jerusalem hotels

Crowne Plaza Hotel Jerusalem

4.0 of 5 Hotel   |   Givat Ram, Jerusalem 91130, Israel (Givat Ram)
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Ranked #22 of 89 Hotels in Jerusalem
A recent review
4 of 5 stars Reviewed September 3, 2014
WBPIPPIN Brentwood, Tennessee
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717 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Jerusalem
See the most recent reviews
Brentwood, Tennessee
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 3, 2014

I enjoyed staying at the Crown Plaza, and viewing David's Harp Bridge from my window. The food was excellent! Jerusalem is my favorite city in the Holy Land. The service was wonderful, and I got answers to my questions. The lobby had a lot of interesting shops and people from Hebrew University.

Was this review helpful? Yes 9
Akram K, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest Thank you for staying with us and taking the time to leave a review.We strive to provide the best possible service and experince and it is always great to hear from our guests on how we are doing. We appreciat the candid feedback we recive and welcome any opportunity to improve. Thank you for staying with us,and we... More

Tel Aviv
Contributor
18 reviews 18 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed September 1, 2014 via mobile

Had only one night in Jerusalem, but I had fun in the Crowne Plaza Jerusalem. Great view from the room and especially from the business lounge. The pool is big and deep and refreshing. Had a little problem with the TV, Gil from maintenance fixed it quickly and with a smile - you can tell he is giving service from... More

Was this review helpful? Yes 13
Akram K, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest Thank you for staying with us and taking the time to leave a review.We strive to provide the best possible service and experince and it is always great to hear from our guests on how we are doing. We appreciat the candid feedback we recive and welcome any opportunity to improve. Thank you for staying with us,and we... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed August 29, 2014 via mobile

Rundown from a maintenance perspective. Requires major renovation. Service is poor and the rooms are in a bad state. Wouldn't stay there again. Certainly not worth the price. Very poor value for money. Food not great either either.

Was this review helpful? Yes 5
Akram K, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest, First let me thank you for choosing to stay at the "Crowne Plaza" Jerusalem Hotel. It is our goal to consistently provide superior service and facilities and we sincerely apologize if we fell short on this case.. Please contact us on email address: jm_cpc2@crowneplaza-il.com to further discuss the matters mention. We hope that you will continue choosing "Crowne... More

Tel Aviv
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed August 26, 2014

Short review: This is a terrible hotel - don't go there. Long version: We didn't expect much from this hotel, but there was a nice deal for families and we got also a ticket to the Israel museum. Big mistake. * We traveled with another couple and our children. Our friend found out that she is missing her suitcase, so... More

Was this review helpful? Yes 5
Akram K, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dearv Guest I am writing in regard to your recent stay with us here at the Crowne Plaza Jerusalem,i would like to thank you for bringing your feed back to our attention. Like the other Crowne Plaza Hotels we are dedicated to provide a high level of service and standards.Therefore i was very surprised at your experience here.I deeply appologize... More

Bromsgrove, United Kingdom
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed August 26, 2014

The rooms were OK and were clean, although the carpet was ominously stained on the approach to the bathroom. The grouting of the tiles in the bathroom looked like it had been done by a junior apprentice. What could have been a nice lobby was spoilt by the end less races being held by many unruly children screaming and charging... More

Was this review helpful? Yes 3
Akram K, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest Thank you so much for taking the time to leave us your feedback.Your comments are highly valuable to us and will assist us in our continuous efforts to improve the service level we aim for. I am pleased to know that you found our rooms clean and comfortable .On the other hand im sorry for the inconvenience the... More

Redding, California
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 21, 2014

I have stayed at the Crowne Plaza 2 times in 12 months. Their service is exceptional! They helped me with touring, hiring a private taxi for a day trip, and with medical care for my friend who got very sick. It was a home away from home. They really understood hospitality. They went beyond the call of duty and assisted... More

Was this review helpful? Yes 6
Akram K, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest Thank you for staying with us and taking the time to leave a review.We strive to provide the best possible service and experince and it is always great to hear from our guests on how we are doing. We appreciat the candid feedback we recive and welcome any opportunity to improve. Thank you for staying with us,and we... More

Atlanta
Contributor
16 reviews 16 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed August 20, 2014

We stayed here for our cousin’s wedding. It was one of the worst overseas experiences I have ever had (I have been evacuated and still liked that hotel better). We stayed here on points for two nights and paid for one night. Our stay was split into a one night stay and a two night stay. For the first night,... More

Was this review helpful? Yes 7
Akram K, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest Thank you for taking the time out of your busy day to write a review of our hotel.we rely on you,our guest,to let us know how we are doing and how we can better meet your needs.Please accept our sincer appology for the shortcomings you experienced and we regret our hotel did not live up to your expectations... More

1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 17, 2014

Me my wife and kids spent our vacation at the crown plaza Jerusalem for 10 days in # 1727... I'll write my review simple and short, The Best place to stay in Jerusalem, very accommodating, excellent service and nice rooms. The team have made every effort to make our stay comfortable and joyable. Thank you management for having us, we... More

Was this review helpful? Yes 8
Akram K, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest Thank you for staying with us and taking the time to leave a review.We strive to provide the best possible service and experince and it is always great to hear from our guests on how we are doing. We appreciat the candid feedback we recive and welcome any opportunity to improve. Thank you for staying with us,and we... More

1 review
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 9, 2014 via mobile

Amazing hotel !!!! Really beautiful and really good food, amazing view and close .to everything in jerusalem people are very nice and will help you at anything. Gym is amazing and the pool is really really big. Had the best time !!!

Was this review helpful? Yes 12
Akram K, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest Thank you for staying with us and taking the time to leave a review.We strive to provide the best possible service and experince and it is always great to hear from our guests on how we are doing. We appreciat the candid feedback we recive and welcome any opportunity to improve. Thank you for staying with us,and we... More

Atlanta, Georgia
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 9, 2014 via mobile

After staying at the worst hotels possible, leading up to Jerusalem and the Crowne Plaza, I was finally given the customer service that I have deserved since I landed in Israel. It all starts with customer service and this hotel offers all of the amenities above. I'll be back for sure.

Was this review helpful? Yes 11
Akram K, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest Thank you for staying with us and taking the time to leave a review.We strive to provide the best possible service and experince and it is always great to hear from our guests on how we are doing. We appreciat the candid feedback we recive and welcome any opportunity to improve. Thank you for staying with us,and we... More

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Additional Information about Crowne Plaza Hotel Jerusalem

Address: Givat Ram, Jerusalem 91130, Israel
Phone Number:
Location: Israel > Jerusalem District > Jerusalem > Givat Ram
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Jerusalem 4*
Number of rooms: 397
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Also Known As:
Crowne Plaza Jerusalem
Jerusalem Crowne Plaza

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