After reading reviews , I was concerned about the hotel. Since I was travelling with a tour, I was locked in to the property. The lobby presented a nice appearance. Then, we got to our room. I don't mind older , run down hotels. I do mind filth. I always wipe the phone and remote with antibacterial cloths. This time,... more

I attended a conference which took place at this hotel. After reading the mixed reviews in Trip Advisor, did not have many expectations. However I was pleasently surprised. First of all the room looked like it had been refurbished - it was on the upper floors so perhaps they are considered superior rooms. Clean, smart, with all the facilities in... more

My wife and I stayed here for six days wallowing in filth. Our room was a Club Level Room on the top floor but there was nothing redeeming about it, our room was simply a disgrace. Because we were traveling with a group, changing hotels was out of the question and no other rooms were available to us. Our room... more

A fabulous residence, offering efficient service, excellent hospitality, and inspiration also. more

Some of the reviews make it hard to believe I'm reading about the same hotel! No serious problems during my ten night stay late Sep/early Oct 2009. I actually had more trouble with a couple of taxi drivers than with the hotel. One driver in particular made a loud, ugly scene in the lobby which I thought should not have... more

We just got home from spending 6 nights at this hotel. Location by the Knesset - good for that bad for the Old City - need to take a cab - at 50NIS each way! Only a few rooms have been renovated. Ours was old, dirty carpet and air conditioning was not working properly especially when it was in the... more

I booked a week at the Jerusalem Crowne Plaza with a little trepidation after reading the reviews on Trip Advisor, but the hotel was in the right location and they offered a good deal for a young family such as ours. (tip: check out the deals on the US site for IHG as they include more and the dolar prices... more

I checked in very early in the morning. I came to Jerusalem on a business trip (and it's always nice to see friends and family). The people at the front desk were friendly and helpful. I wanted to get some sleep before a long day of meetings. I had a comfortable room on the 16th floor - a beautiful view.... more

I stayed in Crowne Plaza for 5 nights in a business trip. I had booked a Superior single room and am not sure if the hotel offered an upgrade, as I had a friend living in Jerusalem insisting with the hotel to provide a good service. The room, on the 16th floor, was not very big but was quite comfortable,... more