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Waldorf Astoria Jerusalem

Travelers' Choice award winner
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26-28 Agron Street; Intersection King David, Agron, Mamilla Sts | Adjacent to Independence Park; Mamilla district, Jerusalem 9419008, Israel
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Waldorf Astoria Jerusalem
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336 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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New York City, New York
2 reviews
5 of 5 stars Reviewed yesterday NEW

Our room was absolutely beautiful and perfectly representative of a true luxury experience and in keeping with the reputation of the Waldorf brand. The service was consistently outstanding and high-touch throughout our entire stay actually starting with a welcome email from our Personal Concierge Jason through our departure and a personal visit from the Director of Guest Services Ashley. The... More 

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Stafford, Virginia
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

I stayed for 21 days and was very impressed with the service received from all staff members. The concierge provided courteous and professional assistance whenever requested and gave excellent advice. Many thanks to the Waldorf Astoria Jerusalem Staff. I will definitely stay there again when I return.

Was this review helpful? Yes
Lawrence, New York
5 of 5 stars Reviewed 1 week ago NEW

Stayed 7 days at the hotel in early july.Beautiful hotel, courteous and professional staff. Had a wonderful Friday night dinner at the hotel with my invited guests. we looked forward to the wonderful breakfast each morning. Hope to go back soon.

Was this review helpful? Yes
WA_Jerusalem, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear josephfriedman: Thank you very much for your review. We apreciate that you took your time to write in our TripAdvisor page. We are glad that you enjoyed your stay at the Waldorf Astoria Jerusalem and our breakfast, from which we get many compliments. And as you hope to be back soon, we hope to welcome you again soon. Yours... More 

New York
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 1 week ago

I was here in December and came back in July and this hotel is still an amazing place. They are not 100% up and running--no spa yet, etc. but the hotel is beautiful, clean and fairly well run. The beds are extremely comfortable and it is THE place to go after an exhausting day running around in Israel. It's walking... More 

Was this review helpful? Yes 1
WA_Jerusalem, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear Ms. Geeliz: Thank you for your review. We are glad that you enjoyed the hotel. As for the remaining facilities, they will be ready next year, we are hard at work to deliver them at the standard that our guests deserve. We are also glad that you enjoyed our location. Our hotel is perfectly located for visiting the Old... More 

tel aviv
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Best weekend escape we have had in a long time. the centrally located hotel is housed in what used to be, the famous, late 30's of the 20th century Palace Hotel. It has been rebuilt maintaining its amazing facade. The result is fantastic. The hotel offers a unique level of service starting with the efficient valet parking staff, continuing with... More 

Was this review helpful? Yes 1
WA_Jerusalem, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear Yoav K: Thank you for your review. Our staff does aim to please any needs of the guests, and we are glad that you enjoyed that, as well as the rooms and facilities. It is also amazing to see someone who knows a bit about the history of the building. We are grateful that you stayed in our hotel... More 

Skokie, Illinois
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The experience at the Waldorf Jerusalem was superb from start to finish. Having stayed at 4 different "luxury" hotels in Israel over the course of the last few weeks, I'd have to say the Waldorf stood out by leaps and bounds. The food was delicious, the service was truly top notch, the room (which was upgraded for us upon our... More 

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WA_Jerusalem, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear Mr. deatravel: Thank you for your review. We are glad that you enjoyed the hotel, and of course, its privileged location, so close to the Old City and many areas of interest in Jerusalem. About what happened in the synagogue, we will forward your review to the relevant department, so that it doesn't happen again in the future. Hope... More 

London, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

Overall, this is an exceptional hotel - well located, well developed with oustanding services and amenities. I'm a Hilton diamond member so have seen a fair few Waldorfs but this is one of the very best! There were some outstanding moments for us including: - the breakfast (range / packed breakfasts for when we left early on tours) - the... More 

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WA_Jerusalem, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear Mr. JamesL2013: We would like to thank you for your review in TripAdvisor. We are extremely pleased that you enjoyed the accommodations and facilities our hotel provides. We do go to great lengths to make our guests feel at home in the Waldorf Astoria Jerusalem. We would like to let you know that our pool will be finished and... More 

New Jersey
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel is beautiful and the rooms are spectacular. The location is very convenient to all major tourist attractions, including a very short walk to the Old City of Jerusalem and the shopping districts. Clean, modern and excellent Internet access over free Wifi. The staff is very courteous and the breakfast was delicious.

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
WA_Jerusalem, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear Mr. Robert S: Thank you very much for taking the time to post a review of our hotel in TripAdvisor. We are glad that you enjoyed the hotel and its amenities, as well as the proximity to the Old City and its religious sites. We would love to see you again in the near future. Yours truly, Guy Klaiman... More 

fort lee nj, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

beautiful hotel. Service was excellent but missing a little to make it a true 5 ***** hotel. There was no fitness center, no complimentary drinks for diamond members, no concierge room. Overall the experience was wonderful but these few things will bring it over the top.

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
WA_Jerusalem, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear Murray F: We thank you so much for your review. We are glad that you enjoyed the hotel. We are working hard to finish all the amenities you mentioned, and they will be ready for 2016. We would like to extend our sincere apologies for any inconveniences that should have caused. We are really looking forward to see you... More 

New York City, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

Amazing welcome service , the staff is well trained to share the kindness of the policy the breakfast is excellent with so much food and different type the venue is out of this world with a design from another planet 15 minutes walk from western wall 2 minutes walk from mamila shopping center everything is close to the hotel enjoy... More 

Was this review helpful? Yes
WA_Jerusalem, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear ccfnewyork: Thank you so much for your review. It always makes us glad when guests praise the different areas of the hotel that they loved the most, and our breakfast is no exception. As you mentioned, we are located very close to the Old City and the Western Wall, as well as the Mamila Shopping Center. That gives our... More 

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