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Waldorf Astoria Jerusalem

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26-28 Agron Street; Intersection King David, Agron, Mamilla Sts | Adjacent to Independence Park; Mamilla district, Jerusalem 9419008, Israel
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Best prices for: 1 room 1 guest
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Waldorf Astoria Jerusalem
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Waldorf Astoria Jerusalem
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233 reviews from our community

Traveler rating
    173
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    7
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Gold Coast, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

This is one of the best hotels I have ever visited. The food was great and the service was amazing. The rooms were nice and unique, and the moment you walk in you see a beautiful chandelier. The hotel has two restaurants which have great food. There was no pool which was a downer however they're making it and it... More 

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1 review
5 of 5 stars Reviewed 2 days ago NEW

Stayed there for my third time last month, while this Waldorf may still have been on training-wheels a few months ago they really learned to ride! Its all about the details for me and they really delivered. Greeting you by name and title, complementary bottle of wine one day...complementary box of chocolate the next....remembering that your flight back was late... More 

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New York
Contributor
11 reviews 11 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

One of the best hotels we have ever visited. Food to die for and service that is excellent. The rooms were nice size and the amenities were nice. The hotel is beautifully decorated with conference centers, lobby area and breakfast room. The negatives however are that there is no pool or minimal spa (there is a small unprofessional spa, not... More 

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Zurich, Switzerland
Top Contributor
82 reviews 82 reviews
27 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel looks very beautiful, but the treatment of the customers (especially loyal ones) is very poor. The information in their system is wrong, the ordered amenities were not there, etc. then they promise to make it up and ... nothing, simply nothing. i am used better in other hotels of the chain. they prefer talking on the phone instead... More 

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Phoenix, Arizona
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here for 3 nights in March. This hotel is beyond spectacular. The service was absolutely amazing. People remembered your name and answered any questions you can possibly ask. The location is perfect. Steps from the Mamila Mall and the Old City. Also easy walking distance to the Shuk, Ben Yehuda street and other great neighborhoods. Each night your room... More 

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Words cannot adequately describe our disappointment at the shabby treatment we received during our recent stay at the Waldorf Astoria in Jerusalem. My wife and I were looking forward to a first rate experience at this new "five star" hotel, but ended up with a miserable betrayal by an amateur staff. Originally, when we checked in for our five day... More 

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Cape Town, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

beautiful hotel, great location. Concierge and our personal assistant, Valeria, top of their game. Comfortable room with all the amenities made us feel at home. Only negative was occasional slip up in service. Check out tried to charge us VAT when they already had copies of our passports and therefore knew we were not Israeli citizens. Would definitely go back... More 

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New York City, New York
Contributor
12 reviews 12 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The Waldorf Jerusalem has now spoiled me for all other hotels. I am not sure how I will ever look at another hotel objectively. I loved it. The place is gorgeous. The staff is extremely attentive and kind. The management takes care of its customers and the concierge is very helpful. They arraigned a day long private tour of Jerusalem... More 

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London, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for 3 nights & it's a very beautiful & well located hotel. You can see that the operator has spent a fortune on it. No complaints about the style or chi chi nature of it but when it comes to the service you get the feeling that the staff are still in training. Ordering tea or drinks... More 

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Accra, Ghana
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago via mobile

The place to Be From the chek in till chek Out Its the best hotel in Jerusalem i Am lookingforward to stay there again its haven on earth the rooms decoratie is modern classic verry cousy great bar Nice lobby

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