We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Waldorf Astoria Jerusalem

Travelers' Choice award winner
Hotel website
Hotel deals
26-28 Agron Street; Intersection King David, Agron, Mamilla Sts | Adjacent to Independence Park; Mamilla district, Jerusalem 9419008, Israel
Special Offer
Comlimentary Champagne
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Waldorf Astoria Jerusalem
View Map
Add Photo Write a Review

365 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    272
    47
    17
    17
    12
See reviews for
101
139
13
35
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (365)
  • Mar-May only
    (97)
  • Jun-Aug only
    (149)
  • Sep-Nov only
    (59)
  • Dec-Feb only
    (60)
All months
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We stayed here because it was one of the Amex platinum hotels. It was only 2 nights so we didn't do much research. But it was such a great choice. We were greeted by our personal, I don't know what word they used, maybe concierge. Ashley was great as was the rest of the staff. Really beautiful room with lots... More 

Was this review helpful? Yes 1
New York City, New York
Level Contributor
100 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Enjoyed the hotel. Food was very good. It's beautiful building. Rooms are large. Beautiful hotel. I do nt know why the pool is not open yet. All that visit love the place. Next door there are condo which can be rented. Some room have terraces. Location is very good Mamila mall is across the street. Seems as the very religious... More 

Was this review helpful? Yes
Lawrence, New York
Level Contributor
135 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a return visit for us, and it is always an enjoyable experience. The rooms are exquisite and beautiful with every conceivable modern amenity. Complimentary coffee in room. Breakfast is an event, and all the restaurant staff as well as the hotel staff are top shelf and always willing to please. Very centrally located to all attractions. Highly recommended.

Was this review helpful? Yes
Toronto, Canada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is most amazing hotel I every stayed. The rooms are very high quality and just so beautiful. The staff is very friendly and helpful. We had lunch on arrival and it was very good. The hotel is very new.

Was this review helpful? Yes
Brooklyn, New York
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is very impressive to look at. There was obviously a huge investment in interior design, art and architecture. The rooms are beautiful as well. I only wish they would have invested more in the customer experience. To be clear, it is not awful compared to some of the other higher end places in Jerusalem, but if you are... More 

Was this review helpful? Yes 1
New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Ameer, who works at the front desk, is the best hotel manager we have ever encountered. He was very helpful, attentive, and prompt whenever we needed anything from him. We love this hotel and cannot wait to come back and see Ameer.

Was this review helpful? Yes 2
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Amazing! High quality employees, and amazing rooms. Most peaceful hotel in Jerusalem. My family and I left one hotel because of how awful it was and showed up at the Waldorf with no reservation. They gave us a fantastic room at the same price.

Was this review helpful? Yes
WA_Jerusalem, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear zanzan28, Thank you for taking the opportunity to share your feeback on TripAdvisor about your memorable stay at Waldorf Astoria Jerusalem. It is wonderful to read that we exceeded your expectations and provided you with our True Waldorf Service. Looking forward to your return. Kind Regards, Guy Klaiman More 

Manchester, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As a Diamond Hilton Honours member I like to be spoilt and this Hotel certainly did that, my room can only be described as spectacular, every mod con available but the one thing that my wife and I loved was our own private terrace outside of our room which was perfect for relaxing on after what is always a busy... More 

Was this review helpful? Yes
WA_Jerusalem, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear Markc, Thank you for sharing your memorable experience at Waldorf Astoria Jerusalem on TripAdvisor. We are thrilled you enjoyed your stay and we met your expectations with our True Waldorf Service. As a Hilton Honors Diamond member your loyalty and satisfaction means a lot. I'm glad to read your memorable moments were from the comfort and spaciousness of our... More 

Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

So while this is my favorite and most beautiful luxury hotel and I am a returning customer it is important to know that you MUST keep all valuables in safe! My friend was robbed last week Saturday day by the cleaning staff..her credit cards and cash that was hidden in her private things...everything was combed through and they tried to... More 

Was this review helpful? Yes 3
WA_Jerusalem, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear Miamigal22, As a loyal guest of ours thank you again for your feedback on TripAdvisor. It is very unfortunate what occured and our management has been in contact with your guest throughout this incident to ensure that she is provided restitution. I wish that this single event does not hinder your choice from returning to us again. Please feel... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

A truly luxury experience, the hotel has a stunning design and decor, friendly staff and amazing rooms. The palace returns is very good and te breakfast is one of a kind. If you can afford it you won't regret.

Was this review helpful? Yes
WA_Jerusalem, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear BenB, Thank you so much for your kind words and 5-star rating. We are glad that you enjoyed your stay and the satisfying Israeli Breakfast. We are looking forward to see you again in the future. Yours truly, Guy Klaiman General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

339 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (117)
Viewed
Hotel & grounds (18)
Viewed
View from room (2)
Viewed
Bathroom (16)
Viewed
Room/suite (30)
Viewed
Dining (23)
Viewed
Other (28)

Management photos: Courtesy of the property manager

Viewed
All management photos (222)
Viewed
Business center/function rooms (18)
Viewed
Hotel & grounds (20)
Viewed
Room/suite (115)
Viewed
Dining (20)
Viewed
Bathroom (8)
Viewed
View from room (2)
Viewed
Other (39)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Jerusalem hotels
Yemin Moshe
The King David
The King David
#11 of 94 in Jerusalem
4.5 of 5 stars 1,018 reviews
Mammilla
Mamilla Hotel
Mamilla Hotel
#13 of 94 in Jerusalem
4.5 of 5 stars 979 reviews
David Citadel Hotel
#9 of 94 in Jerusalem
4.5 of 5 stars 1,409 reviews
Show Prices
Show Prices
Show Prices
Inbal Jerusalem Hotel
#3 of 94 in Jerusalem
4.5 of 5 stars 1,186 reviews
Down Town West Jerusalem
Arthur Hotel Jerusalem - an Atlas Boutique Hotel
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay