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Waldorf Astoria Jerusalem

Travelers' Choice award winner
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26-28 Agron Street; Intersection King David, Agron, Mamilla Sts | Adjacent to Independence Park; Mamilla district, Jerusalem 9419008, Israel
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Waldorf Astoria Jerusalem
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305 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Potomac, MD
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

The hotel and staff were above excellent during our stay. The exceptional service and greetings were genuine that only added to the elegant accommodations and moring breakfast buffet. All dining advice sent us to wonderful dinners within walking distance of the hotel. Mr Imad Jaber, the Front Office Supervisor, took interest in periodically asking how we were doing and getting... More 

Was this review helpful? Yes
WA_Jerusalem, Manager at Waldorf Astoria Jerusalem, responded to this review

Dear RichA018, Thank you for your kind words and 5-star rating. We take great pride in providing our guests with an unforgettable luxury experience, and it is a real treat to see that you were impressed with your room accommodation and the service received. Our guests' satisfaction is very important to us, and we try hard to make sure all... More 

Charlotte NC
1 review
5 of 5 stars Reviewed yesterday NEW

I was traveling to Jerusalem to do some sightseeing and decided to spend some of those HHonors points I had so I got three rooms for 1 night. After booking I was contacted by Jason Gordon and Ashley Sanders Lerner (Personal Concierges). They wanted to verify the room types I was looking for and if I had a preferred location.... More 

Was this review helpful? Yes
WA_Jerusalem, Manager at Waldorf Astoria Jerusalem, responded to this review

Dear Ryaneod, Thank you so much for taking the time to tell us about your stay at the Waldorf Astoria Jerusalem. We are so happy to hear that you enjoyed the exclusive experience. Thank you for sharing your experience with our future guests. We will look forward to welcoming you back when your travels bring you next to Jerusalem. Thank... More 

Rockville, Maryland
5 of 5 stars Reviewed 2 days ago NEW

Beautiful 5-star hotel with excellent service. Inside architecture is magnificent. Rooms are 1st class. Breakfast was superb. Hotel is in perfect location. This is as good of a hotel as I have ever seen and I stay in a lot of hotels for business.

Was this review helpful? Yes
4 of 5 stars Reviewed 2 days ago NEW

A beautiful hotel right next to mamilla mall and the old city. We stayed in a grand deluxe balcony room on the ninth floor that had a view of the old city. The room and view were absolutely amazing and well worth the upgrade. The staff are all really nice and helpfull. The food in the hotel is really really... More 

Was this review helpful? Yes
WA_Jerusalem, Manager at Waldorf Astoria Jerusalem, responded to this review

Dear peacenlove613, Thank you so much for taking the time to share your feedback of your most recent visit to the Waldorf Astoria Jerusalem. I am pleased to read that your stay was enjoyable and that you particularly enjoyed your room and view . I regret to read, however, that some components of your visit were not satisfactory. I have... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

This is the best example of a five star hotel. The hotel provides excellent service wonderful accommodations and a beautiful environment.the location is unbeatable. We not think of staying at another hotel in Jerusalem.

Was this review helpful? Yes
WA_Jerusalem, Manager at Waldorf Astoria Jerusalem, responded to this review

Dear Balalika, It is such a pleasure to receive a 5 star rating from you. Indeed, we work very hard to uphold the True Waldorf Service standard, and it was delightful to see that we made a positive impact on you during your recent visit. I hope we have the chance to welcome you back in the near future for... More 

Denver, Colorado
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

the new waldorf is stunningly beautiful. the service is superb, accommodations perfect. a great stay and wonderful addition to Jerusalem. The beds are the most comfortable with impeccable lines. every member of the staff really cares and strives to provide a great stay. this is a new favorite, and we are picky

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Reception staff are excellent. Superb décor in reception areas and Guest Rooms. Rooms are most luxurious. Great breakfast. one of the mornings the breakfast staff were not up to par but I am sure it was a one off.

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
WA_Jerusalem, Manager at Waldorf Astoria Jerusalem, responded to this review

Dear JF, Thank you for your kind words regarding your recent experience at the Waldorf Astoria Jerusalem. It is such a delight to see that we met and exceeded your expectations for a luxury experience, and so we are thrilled that you took the time to reflect this experience online via TripAdvisor. Thank you for taking the time to write... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Lovely hotel, nice rooms, and great amenities. Lobby is bright and nicely highlights the original design of the building. Location is very convenient near the Old City. Excellent security. Service in the restaurant was inattentive and sloppy. Unfortunate, because it clouds a positive overall impression.

Was this review helpful? Yes
WA_Jerusalem, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear Ruth20904, I appreciate your taking the time to post your review. I am so pleased you enjoyed the hotel and your stay, and do regret the restaurant service was less then perfect. We look forward to welcoming you back for an improved experience. Kind regards, Guy Klaiman General Manager More 

Orlando
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a few tricky needs that the hotel handled beyond our satisfaction - they made us feel safe, comfortable, and relaxed while on property and even while we were off property. The food was excellent - the services that were available also exceeded our expectations. We are looking forward to returning when the spa opens up

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
WA_Jerusalem, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear Aniana B., We too are eagerly awaiting the opening of the spa and much look forward to welcoming you back again to full and wonderfully luxurious facilities. Thank you for taking the time to post your compliments; it's very rewarding to know we made your stay an exceptional one. Kind regards, Guy Klaiman General Manager More 

Rochester, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

Gorgeous new, 5 star hotel,adjoining the old city of Jerusalem.making it easy for us to walk through the the millennia and then return to the luxuries of the 21st century. Delicious Israeli breakfast buffet. I plan to return!

Was this review helpful? Yes
WA_Jerusalem, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear jgriesinger60, You're warmly welcome to return at any time, we would be delighted to host you again. How lovely to hear you so enjoyed your stay! My thamks for your review. Kind regards, Guy Klaiman General Manager More 

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