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Leonardo Hotel Jerusalem

Travelers' Choice award winner
9 Saint George Street | Jerusalem, Jerusalem 97200, Israel
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Best prices for: 1 room 1 guest
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Leonardo Hotel Jerusalem
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1,151 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
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  • German first
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There are newer reviews for Leonardo Hotel Jerusalem
See the most recent reviews
Mexico City, Mexico
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 5, 2014

The hotel is located within a walking distance from the Old City and placed in a nice neighborhood. The facilities are not new but apparently receive regular maintenance; likewise during my stay, the cleaning staff did a good job. It is worth to mention that the hotel is mainly used by tourist operators; therefore you will find a crowded hotel... More 

Was this review helpful? Yes 1
Kettering, United Kingdom
Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed October 1, 2014

My wife and I stayed at the Leonardo in Jerusalem during a tour of the Holy Land, and found it a very sound hotel. It is modern, with a light, airy and welcoming hall, bar and lounge area, and our room, which was quite large and comfortable, was on the eighth floor. There was a wide choice, and a plentiful... More 

Was this review helpful? Yes
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review

Dear Guest, Thank you for your kind review regarding our hotel. We were pleased to have read that you enjoyed all of what our hotel has to offer. We enjoyed providing you the best of service and were honored to have served you. We hope to do so again soon. Best wishes, Yael - Guest Relations Manager More 

1 review
5 of 5 stars Reviewed September 29, 2014

The holiday was at leonardo jetusalem nice to welcome the year in white and the atmostphre in the hotel was just great we enjoyed the room looking over the old city and the yoomi food The loby is nice and big and welcoming .

Was this review helpful? Yes
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review

Dear Guest, Thank you for your review. We were pleased to have read that you spent your holiday with us. We were delighted to open the new year with you. We hope to see you again on your next stay. Best wishes, Yael - Guest Relations Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 22, 2014

As soon as you step in the hotel it smells great! The manager gave us free wifi & free long distance calling to anywhere in the world for the duration of 5 days. The staff was great. The abundance of food was Excellent!!

Was this review helpful? Yes 1
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review

Dear Guest, Thank you for your review regarding our hotel. We are pleased to have read that you enjoyed our abundance of food. We were happy to be of service. We hope to see you again soon. Best wishes, Yael - Guest Relations Manager More 

Cheshire, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 20, 2014

we have just returned from Israel and we stayed in this hotel, it was clean, helpful, happy staff who were always happy to talk. A good choice of food in a lovely dining room. Pool really nice. Before we came I read the reviews, some a bit negative but found this a lovely experience. there were a few little things... More 

Was this review helpful? Yes
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review

Dear Guest, Thank you for your kind review regarding our hotel. We were pleased to have read that you enjoyed all of what our hotel has to offer. We hope to see you again soon. Best wishes, Yael - Guest Relations Manager More 

Brisbane
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed September 18, 2014 via mobile

i have just stayed here for 4 nights and have had a great time. The amenities were first rate, the food delicious but most of all the staff are friendly and helpful. Whatever I asked for I received within a very short time. I would recommend it to others and will use this hotel when I return.

Was this review helpful? Yes
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review

Dear Guest, Thank you for writing a review regarding our hotel. We were pleased to have read that you enjoyed our hotel amenities. We were honored to have served you. Best wishes, Yael - Guest Relations Manager More 

Brisbane, Queensland, Australia
1 review
5 of 5 stars Reviewed September 18, 2014

Hotel Leonardo is really such a wonderful experience. I appreciate their great service. Its spacious room, variety food, free wi-fi and telephone services and swimming pool makes our stay comfortable an enjoyable. Whenever I visit again Jerusalem definitely Hotel Leonardo will be my first preference. Paul Chackani.

Was this review helpful? Yes
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review

Dear Guest, Thank you for your review regarding our hotel. We were pleased to have read that our service was appreciated. We were honored to have served you and hope to do so again soon. Best wishes, Yael - Guest Relations Manager More 

1 review
4 of 5 stars Reviewed September 18, 2014

Hotel is in a great location close to the Old City. Rooms are clean and well-presented. Staff are courteous and responded promptly to requests. Restaurant offers a great variety of choices at all meals to cater for travellers from different cultures. I would certainly stay there again.

Was this review helpful? Yes
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review

Dear Guest, Thank you for writing a kind review. We were pleased to have read that you enjoyed our rooms and our restaurant offerings. We were honored to have been of service and would hope to be of service again. Best wishes, Yael - Guest Relations Manager More 

San Francisco
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed September 9, 2014

The Leonardo is a very good location. Unfortunately the hotel and its staff need a serious facelift. The lobby was dim and stark. The staff was pleasant although more casual than you would expect from a hotel advertising itself as a "luxury" hotel. The rooms also need a facelift. They are clean but not spotless. I found a hair (which... More 

Was this review helpful? Yes 8
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review

Dear Guest, Thank you for writing a review regarding our hotel. We were pleased to have read that you enjoyed our location. We appreciate your feedback and take it in high regards. We forwarded your review onto the relevant managers, who will see it upon themselves to better ourselves for the future. We were honored to be of service and... More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed September 6, 2014

I have made a reservation for superior suite include 1. capacity 3 adults and 2 children 2. balcony with the beautiful view 3. sofa and crib for the baby 4. breakfast when we got there it was a disaster 1. They tried to charge us tax fee of $60, because the reservation was made on my name and not my... More 

Was this review helpful? Yes 10
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review

Dear Guest, Thank you for taking the time in writing a review regarding our your stay at our hotel. We would like to extend our sincere apologies for the inconveniences that have occurred during your stay. We have forwarded your review onto the relevant managers, who will see it upon themselves to better improve the service and quality of our... More 

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