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Leonardo Hotel Jerusalem

Travelers' Choice award winner
4.0 of 5
9 Saint George Street | Jerusalem, Jerusalem 97200, Israel
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Best prices for: 1 room 1 guest
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Leonardo Hotel Jerusalem
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Leonardo Hotel Jerusalem
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1,033 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Leonardo Hotel Jerusalem
See the most recent reviews
Hong Kong, China
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

good, food centralised, location handy, quiet, meals are ok, rooms clean, tv channels good, serivces response quick, wifi ok, offers large no of rooms, porters are polite, facilities like meeting rooms are good

Was this review helpful? Yes 1
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review

Dear Guest, Thank you for your review. We were honored to have been of service. We were pleased to have read that you have enjoyed your stay with us and have enjoyed all of what our hotel has to offer. We aim at providing you with the best experience possible. We hope to see you again soon. Best wishes, Yael... More 

Staunton, Illinois
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is a ten-minute walk to the Damascus Gate. Buffets at breakfast and dinner have a variety of choices, not all recognizable. Coffee is doled out with great reluctance. The staff, both in the restaurant and room, are adequate, certainly not overwhelming. This is a decent place to stay. My room smelled like Ben Gay, no idea why. It... More 

Was this review helpful? Yes
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review

Dear Guest, Thank you for your review. We were honored to have been of service. We were pleased to have read that you enjoyed all of what our hotel has to offer, including our dinning choices. We hope to be of service again soon. Best wishes, Yael - Guest Relations Manager More 

Post Falls, Idaho
Senior Contributor
23 reviews 23 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had read some reviews about this hotel that complained about it's age and a mold problem. I did not find this to be true at all. Another review stated that there were "American plugs" in the bathroom but this was not the case in our room. The room was very clean, no mold, etc. The bed sizes seemed to... More 

Was this review helpful? Yes
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review

Dear Guest, Thank you for your kind review. We were pleased to have read that you enjoyed all of what our hotel has to offer, including our comfortable and spacious rooms. We were pleased to have been of service. Best wishes, Yael - Guest Relations Manager More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It was a great place to rest after retuning from the Old City and the surounding ammenities. It is located very conveniently near the Old City, so if you enjoy walking it is very close to the Damascus anf Haifa gates. If walking is not your thing you can take public transportation or even ask for cab (there is a... More 

Was this review helpful? Yes 1
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review

Dear Guest, Thank you for your review. We were pleased to have read that you have enjoyed all of what our hotel has to offer, including our dining services, location, and service. We were honored to have been of service. We hope to see you again soon. Best wishes, Yael - Guest Relations Manager More 

New York City, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel atmosphere and service were perfect. The hotel service was fast and friendly. The rooms were clean. The location of the hotel was great. I would recommend my friends and family to stay here. I would love to return.

Was this review helpful? Yes
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review

Dear Guest, Thank you for your review. We were honored to be of service. We were pleased to have read that our service held to our standards and that you have enjoyed the location of our hotel. We hope to be of service again soon. Best wishes, Yael - Guest Relations Manager More 

Saskatoon, Canada
Top Contributor
62 reviews 62 reviews
21 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed 3 weeks ago

First let me say staff very friendly. Morning and evening meals had a very wide assortment of dishes to choose from. A very wide selection of very fresh breads were available. Down side was the small beds and odour that came in from flood drain in toilet area plus lack of air conditioning.

Was this review helpful? Yes
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review

Dear Guest, Thank you for your review regarding our hotel. We were honored to have served you. We were pleased to have read that our staff held to our standards. We were also pleased to have read that you have enjoyed our dining offerings. Your feedback is highly important to us and therefore, we have forwarded your review onto the... More 

Owings Mills, Maryland
Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is almost completely renovated and they were only doing work in the lobby. The rooms were nice and had two American outlets and a bunch of international ones. The bathrooms were a decent size compared to other hotels in Israel we stayed at. The buffet restaurant downstairs was good and we had breakfast there each morning with our... More 

Was this review helpful? Yes
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review

Dear Guest, Thank you for your review regarding our hotel. It was a pleasure to have been of service. We were pleased to have read that you have enjoyed all of what our hotel has to offer, including our buffet style restaurant. We hope to be of service again soon. Best Wishes, Yael - Guest Relations Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

During my stay at the Leonardo Jerusalem hotel there was excellent service, the hotel is very clean, as an added plus i had an amazing view from my room, there was a great breakfast selection every morning and hotel staff is very friendly!!!!! I would recommend this hotel to everyone who is planning a trip to Israel!!

Was this review helpful? Yes 1
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review

Dear Guest Thank you for your great review. we delighted that you had an excellent service its important to us. Also that you enjoyed the view from your room and the most of all you had amazing time. we will be delighted to see you among our guests again. Regards Yael- Guest Relations Manager More 

1 review
4 of 5 stars Reviewed 4 weeks ago

This is the best hotel i ever been too I have been very happy with the service here , i love coming back to the hotel knowing the room is clean and that its very confertable to sleep in. I love that they have some cute complimentry candies in the front desk , they are cery tasty I love how... More 

Was this review helpful? Yes
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review

Dear Guest, Thank you for your review regarding our hotel. We are honored to have served you and provided you with a warm and comfortable environment. We hope to be of service again soon. Best wishes, Yael - Guest Relations Manager More 

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

It was a great experience to be at the 10 beautiful experience food service clean is everything very nice hospitality deathly recommend for groups excellent This hotel totally direct you hope you places you want to go places but you need to visit managers and stuff great very professional

Was this review helpful? Yes
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review

Dear Guest, Thank you for your kind review. It is with such pleasure to have read that you enjoyed our stay with us. We take pride in keeping our guests comfortable and providing the best possible service. It was delightful to have read that you enjoyed all of what our hotel has to offer, including our breakfast buffet. It was... More 

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