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Leonardo Hotel Jerusalem

Travelers' Choice award winner
9 Saint George Street | Jerusalem, Jerusalem 97200, Israel
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Leonardo Hotel Jerusalem
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1,238 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Leonardo Hotel Jerusalem
See the most recent reviews
Haifa, Israel
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel is within walking distance of 20 minutes from the old town area of unique, every stone with history, near the hotel light rail and you can get all point in the city, we got a room immediately we arrived, spacious rooms, very clean, comfortable beds, linens, towels and robes smelled really good, atmosphere good hotel, very good food,... More 

Was this review helpful? Yes
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review

Dear Guest, Thank you for taking the time to write a review regarding our hotel. We were pleased you had chosen to stay with us. It was our honor to have been of service and we are delighted you were able to enjoy all of what our hotel has to offer. We hope to see you soon. Best wishes, Yael... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Me and my wife checked in on our honey moon. And all in all it was alright. Don't expect it to be a totally life changing experience. But then again you come to jerusalem for the city not for the leisure. Every time I visited the help desk everybody did everything they could to help me, even when we had... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent customer service, friendly staff, good location, fantastic food! Very comfortable ammenities for the weary traveler. I highly recommend this hotel. Great experience! Special thanks to Rami (hotel manager) for making our group feel right at home!

Was this review helpful? Yes
yael h, Public Relations Manager at Leonardo Hotel Jerusalem, responded to this review

Dear Guest Thank you for writing your review we delighted that you had a great stay with us and Rami was part of it Thank you enjoying our great staff and highly service We would be happy to see you again Regards Yael-Public Relations Manager More 

Port Harcourt
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The check in was smooth and you could clearly see that the staff were making effort to be nice and friendly. When I had the issue of being unable to make international calls, some staff showed irritation with my repeated requests but AJ was able to hold his cool and was all helpful throughout. Keep it up. The rooms were... More 

Was this review helpful? Yes 1
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review

Dear Guest, Thank you for your review. We were honored to have been of service. We were pleased to have read that you enjoyed your stay with us. We highly value your feedback and will take it to our attention. We hope to be of service again soon. Best wishes, Yael - Guest Relations Manager More 

New York
1 review
5 of 5 stars Reviewed 3 weeks ago

Excellent hospitality, the staff are very nice directing you properly if you need help very comfortable rooms with all amenities including fridge comfortable bed and smells really good food excellent, had buffet style all types of food selections

Was this review helpful? Yes
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review

Dear Guest, Thank you for your kind review. We were pleased to have read that you enjoyed your stay with us. We were honored to have been of service. We hope to see you again soon. Best Wishes, Yael - Guest Relations Manager More 

Belfast, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 weeks ago

hotel was great, fantastic breakfast, as we were on a bed and breakfast deal, great location walking distance to old city and close to new tram. Some of the staff could be dry at times but others were very helpful,

Was this review helpful? Yes
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review

Dear Guest, Thank you for your kind review. We were honored to have been of service. We wee pleased to have read that you enjoyed all of what our hotel has to offer, including our dining selections. We hope to be of service again soon. Best Wishes, Yael - Guest Relations Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I loved this hotel. The rooms were spacious and comfortable. The staff was friendly and accommodating. We spent 4 nights and we were sad to leave. We asked for a late check out and they let us stay until 4 pm. The Leonardo Jerusalem went out of their way to make our trip memorable. The breakfast buffet... More 

Was this review helpful? Yes 1
yael h, Public Relations Manager at Leonardo Hotel Jerusalem, responded to this review

Dear Guest Thank you for staying at Leonardo Jerusalem We happy that we made your trip memorable. we delighted that you enjoyed our great breakfast and our t friendly staff we hope to be part of your next trip Regards Yael-public Relations Manager More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We had a quick visit to Jerusalem, and we stayed 2 nights at this hotel, very welcoming, very nice rooms and wonderful service. you won't regret staying at such a luxurious hotel. I was with my husband my 2 daughters and my 8 years old son. They loved the food, the buffet was rich and the staff were great.

Was this review helpful? Yes 1
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review

Dear Guest, Thank you for your kind review. We were honored to have been of service. We were pleased to have read that you enjoyed all of what our hotel has to offer, including our dining experiences. We hope to see you again soon. Best Wishes, Yael - Guest Relations Manager More 

Indianapolis
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed July 28, 2015

This hotel had a good rating for its location close to the old city. The location was a few blocks from the Old City and close to the train stop. For a week stay, we still expected better. Our room itself needed repair or improvement in nearly every dimension. First, a double room was two twins, separately made and pushed... More 

Was this review helpful? Yes 1
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review

Dear Guest, Thank you for taking the time in writing a review regarding our hotel. We highly value your feedback and have brought it to our attention. We have forwarded your review onto the relevant managers, who will take it upon themselves to improve the overall quality of our hotel. It was our honor to have served you. We hope... More 

1 review
5 of 5 stars Reviewed July 26, 2015

Great Hotel just outside the Old City of Jerusalem. Very comfortable and the staff could not have been more polite and eager to please. Breakfast was Excellent and the home made :)) . Don't stay anywhere else while visiting Jerusalem this is where you want to be based while working or exploring jerusalem .

Was this review helpful? Yes
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