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Mamilla Hotel

Travelers' Choice award winner
Shlomo Hamelekh 11, Jerusalem 94182, Israel
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Mamilla Hotel
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924 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Contributor
19 reviews 19 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

amazing israeli breakfast buffet....best breakfast buffet ever. helpful staff, stylish hotel, and cannot wait to travel back to jerusalem to actually stay there. looking forward! must stay and definitely try the breakfast buffet.

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear A52979, Thank you for the wonderful endorsement of our breakfast. We hope that you will visit again soon. More 

Beijing, China
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

Mamilla is a newer hotel with pretty amazing staff. The front desk people were always helpful and pleasant, and our room was serviced TWO times a day!! We always had fresh towels, and they did a great job of keeping things tidy. Our room's view was not great (faced another building close by) and the room wasn't huge, but we... More 

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Lissa H, Thank you for taking the time to write about your stay. We are very happy and proud that you enjoyed your stay in Jerusalem. Our staff are equally proud that they had a positive effect on your visit. We hope that you will visit Jerusalem again in the near future. We look forward to welcoming you back. More 

Yehud, Israel
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Great hotel. Ideally located near the entrance to the old city of Jerusalem and the sultans pull arena as well as to the Mamilla shopping avenue. Also nearby is the nahlat shiva pub scene and restaurants and a station of the inner city train. The food is great and the staff kind and helpful. The rooms are very nice and... More 

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Tal S, We greatly appreciate that you took the time to share your stay with other travelers. We are very happy to read that you had a truly enjoyable stay in Jerusalem. We look forward to your next visit. More 

Brooklyn, New York
Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked our group for my son's Bar Mitzvah at the Mamilla hotel, our group was 46 people large. The hotel was not very organized with the group booking, everyone was quoted a different rate. make sure to have all your emails and contracts printed prior to arrival. Also they mixed up some of our meals that I had negotiated... More 

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Judluv17, Thank you for taking the time to write about your stay. Please accept our apologies for not being able to provide a better experience for your family. We will look into this matter in order to prevent it from reoccuring in the future. More 

Jerusalem District, Israel
1 review
4 of 5 stars Reviewed 1 week ago

When you arrive at this five star hotel you expect a warm welcome. Far from it the concierge checking us in was supercilious and when I asked if we had a nice view he simply said no. I thought he might be joking but when we got up to the room which was just about acceptable the view was across... More 

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Arlene S, We appreciate that you took the time to write about your stay. Your feedback is very important to us. Mamilla hotel is located at the center of Jerusalem. As such, we surrounded by buildings. Our rooftop and sundeck boast excellent views of Jerusalem and the Old City. Some of our suites offer views of the Old City... More 

NYC
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am an architect and I chose the hotel because of the design by Pierro Lissoni. We had to stretch a little but I was amazed we could afford it. The design is stunning. The lobby is so beautiful and comfortable you are just happy to be there. The location may be the best in the city for visiting the... More 

Was this review helpful? Yes 3
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear dmully, Thank you for sharing your experience at Mamilla hotel. We are very pleased that you were able to stay with. We are equally pleased to read that you had a truly wonderful time. We hope that you will have the opportunity to visit Jerusalem again in the future and we hope that you will stay us once again. More 

Melbourne, Australia
Contributor
12 reviews 12 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is located in an amazing position and the view from the rooftop is magical...directly to the Old City of Jerusalem! The breakfasts and Shabbat dinner we had there were really very good and the quality of food was excellent and plentiful. People were friendly and helpful. On the downside, like other visitors...we could not work out the lights... More 

Was this review helpful? Yes 1
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Ronit F, Thank you for taking the time to share your experience on Tripadvisor. We apologize that we were not able to provide you with an excellent stay. We strive to improve and commit to addressing the points that you brought up. We hope to be able to welcome you back during your next visit to Jerusalem so that... More 

Europe
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Location, location, location! Just right outside Jaffa Gate, you’re only a stone’s throw away to the Old City. We have previously stayed at the American Colony Hotel close to Damascus Gate but as we didn’t like its neighborhood and surrounding area so much, we looked for alternatives. Mamilla has all the amenities you’re looking for in a five-star hotel and... More 

Was this review helpful? Yes 1
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear 33avenue, Thank you for taking the time to share your experience at Mamilla hotel. Location, location, location. Indeed, we are blessed with our location right by the Jaffa gate. We are very happy to read that you enjoyed your time with us. We continuously strive for improvement; therefore, we would welcome more of your input as to how we... More 

Porto, Portugal
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

mamila has not only one of the best locations in Jerusalem but also offers a great restaurant with an amazing view. Highly recommend their spa where i had an unforgetable massage. Gym is also very well equiped.

Was this review helpful? Yes 1
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Maria S, Thank you for taking the time to share your experience at Mamilla hotel. We are very happy to read that you had a memorable stay with us. We look forward to welcoming you back in the future. More 

Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have traveled around the world and have experience with very good and very bad hotels but I have never written a review, did not feel too passionate about them either way it went. The mamilla hotel is different, this was my first time to Jerusalem in an impromptu trip with my boyfriend for his birthday. We arrived to Jerusalem... More 

Was this review helpful? Yes 1
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Pipistrella83, Thank you for taking the time to share your experience at Mamilla hotel. We consider it an honor that you chose us to celebrate your boyfriend’s birthday. We are proud of our team that they contributed to what seems to us an excellent and memorable stay. We look forward to your future celebrations at Mamilla hotel. More 

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