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Mamilla Hotel

5.0 of 5 Shlomo Hamelekh 11, Jerusalem 94182, Israel
#8 of 88 Hotels in Jerusalem
795 Reviews 4.5 of 5 stars
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795 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Haifa, Israel
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

In the city that have existed thousands of years, there is a great hotel, that looks as if was here the whole time. The service level is the highest that I've experinesed in Israel, the rooms are amazing, with a glass shower that has a variable transparency level.... Location wise is also amazing, five walking minutes from the old city.... More

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Haifa, Israel
Contributor
16 reviews 16 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Very friendly stuff from reservation through desk till dinning room. Made reservation for us even if it was "Sold out" Gave us the full information about every thing we ask. Room include free bottle of red wine as well as two jars of dried fruits and a bottle of mineral water every day.

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Pinimage14, Thank you for taking the time to write about your stay at Mamilla hotel. We are very happy to read that you had a wonderful stay. We appreciate your comments and we look forward to welcoming you back in the future. More

New York City, New York
Top Contributor
464 reviews 464 reviews
44 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a relatively new hotel near the famous King David Hotel. As opposed to the King David, the Mamilla hotel is contemporary. It has a great roof deck with beautiful views of Jerusalem and is right next to the Mamilla outdoor mall where you can find many outdoor cafés and restaurants.

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George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Katrin S, Thank you for taking the time to write about Mamilla hotel. We are happy to read that you enjoyed the location and the view from our Sundeck. We look forward to welcoming you back. More

Johannesburg, South Africa
Top Contributor
113 reviews 113 reviews
28 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I must admit to being very disappointed with the hotel. Yes it is luxurious, yes it is perfectly situated for visits to the Old City high lights and attractions, yes it had a wonderful shopping mall, yes..,, etc.etc. The staff are great. The lady at reception when we checked in could not be more helpful. However, the corridors in the... More

Was this review helpful? Yes 3
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Clive V, Thank you for taking the time to provide us with feedback on your stay. WE are sorry to read that you did not find our accommodations to your liking. We hope that you will reconsider your decision. More

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The Mamilla is known to be one of the newest luxury boutique hotels in Jerusalem and we were very much looking forward to our one night stay. How sad and disappointing. In truth, I wish I had read the other reviews before I booked. There is little point in my repeating the issues raised in the other reviews posted over... More

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George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Philip O, Thank you for taking the time to write about your stay. We appreciate your feedback because they help us immensely in improving our product. We apologize that we were unable to provide you with a solution to plug in your hairdryer. All our rooms have 2 American outlets, 3 European/Israeli outlets. If a guest would like to... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

Bad srevice and terrible dining room... I made a party for my son's birthday it was not good as I hoped ... The service was suck .. I don't like people to visit that hotel just looking good but inside so bad

Was this review helpful? Yes 1
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Marryjohn133, Thank you for taking the time to write about your experience at Mamilla hotel. We apologize that we were not able to provide you with a positively memorable party for your son’s birthday. We would greatly appreciate it if you could provide us with more details so that we may know how we failed to meet your expectations.... More

Minneapolis, Minnesota
Contributor
17 reviews 17 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

First, the Good: A great location near the old city wall and the hotel is in the Mamilla Mall an attractive contemporary mostly outdoor shopping mall with attendant low end brand name shops, jewellery shops and cafes- great place for a late night stroll or a midday lunch. A five year old property, well maintained and with a beautiful contemporary... More

Was this review helpful? Yes 1
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Arthur H, Thank you for taking the time to provide us with your feedback. Your comments are very important to us because they help us in improving our product. We apologize that we were unable to provide you with an enjoyable stay. We acknowledge that the contemporary design of our rooms may not appeal to everyone’s taste. However, we... More

Tel Aviv, Israel
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Start upon arrival, we received a room with a view of the hotel's dirty awning. When we asked to change the room because we refused to get such a view when we pay so much money for a night, we were told that there was no other room available. Only after we insisted, they suddenly found another room to show... More

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear F B, Thank you for taking the time to provide us with feedback on your experience. We apologize that we fell short of your expectations. Your comments help us in improving product. We make sure that your comments reach the appropriate team leaders. We hope that you will decide to try us again in the future so that we... More

NYC
1 review
5 of 5 stars Reviewed 4 weeks ago

One of the best locations in Jerusalem, with great rooms, restaurant options and world class spa and great indoor pool (almost Zen-like experience). Most of all, the level of service was beyond expectations- we historically had become somewhat accustomed during previous Israeli hotel stays at other venues to efficient but impersonal service professionals. By contrast, Mamilla personal went out of... More

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Charles C, Thank you for taking the time to write about your stay. It is very important to us that every guest whether staying for one night of three weeks feel like this is their home. It was an honor having you as our guest. We are very happy to read that you had a wonderfully memorable stay. We... More

Kiev, Ukraine
Senior Contributor
48 reviews 48 reviews
23 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We spent 4 nights in this hotel in April. Hotel has very well decorated lobby , nice bistro,and perfect breakfast zone. Food was good. Rooms are not big and a little bit tired. In the evening music in the yard was very loud and messed us to sleep sometimes. The hotel has nice atmosphere,the stuff is polite and helpful.

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear AnnaKiev, Thank you for taking the time provide us with your feedback. Please accept our apologies that the music disturbed your sleep. We will make sure to share this with the appropriate department. With regards to the rooms, we are constantly refreshing our rooms. We are happy to read that our staff was nice and that you found the... More

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Additional Information about Mamilla Hotel

Address: Shlomo Hamelekh 11, Jerusalem 94182, Israel
Location: Israel > Jerusalem District > Jerusalem > Mammilla
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mamilla Hotel 5*
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Also Known As:
Mamilla Hotel Jerusalem

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