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Mamilla Hotel

Travelers' Choice award winner
Shlomo Hamelekh 11, Jerusalem 94182, Israel
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Mamilla Hotel
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Mamilla Hotel
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877 reviews from our community

Traveler rating
    526
    194
    80
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    33
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

We had a great time in Jerusalem, in part due to our hotel choice. The Mamilla Hotel offered us everything we needed for a perfect vacation, starting with a great location, so close to the old city, wonderful service, and attention to every detail. Eyal helped us with our arrival and everyday hotel needs, while Carlos epitomized the perfect front... More 

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Herts
Top Contributor
410 reviews 410 reviews
40 hotel reviews
226 helpful votes 226 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a well designed hotel, with helpful staff. It has a small pool, a well equipped gym and several restaurants. The rooms are comfortable and clean and have a coffee machine and L'Occitane toiletries. (my favourite). The buffet breakfast provides a good selection of dishes which are hot and cold, alongside a variety of bread products and desserts. The... More 

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Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Mamilla has a great location and lovely design. However, some things could be improved. When we arrived they couldn't find our booking. I explained we'd just got married,it was the first night of our honeymoon, and that I was sure I hadn't made a mistake. The man behind the desk gave the impression that he didn't believe me, and basically... More 

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear lorna8765, Thank you for taking the time to write about your stay. Congratulations on your wedding. We apologize that your arrival was not we had intended for you. We understand your point of view. It is definitely something that we are looking into. Thank you again for your feedback. We hope that we will be able to wlecome you... More 

London
Top Contributor
82 reviews 82 reviews
29 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed at the Mamilla hotel for 3 nights and it was our first visit to this hotel but not the first time in Jerusalem. The check in was prompt and we were taken straight up to our room with our luggage and were shown how the lighting in the room worked etc. the hotel facilities were also explained to... More 

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George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear waxyLondon, Thank you for taking the time to write aout your stay. We are very honored that you chose to try our property for this visit to Jerusalem. We hope that there will be many more. We appreciate your feedback regarding Friday night dinner. It is very important to us because it helps us improve our product. We look... More 

London, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

My daughter and I loved this hotel from the refined architectural design, superb service (never thought I'd ever say that about a hotel in Eretz Yisrael) and the delicious food. Even the massage my daughter had in the hotel spa was the best she'd ever had. Luckily I brought my own hairdryer along though, as the hotel provides you with... More 

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George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Joy F, Thank you for taking the time to write about your stay. Your feedback is very important to us. We are very happy to read that we succeeded to providing you with execelletn service that your daughter truly enjoyed the spa treatment at Akasha. We appreciate your comments regarding the hairdryer. We look forward to welcoming you back... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Service. Luxury. Mamilla. The hotel utilises and incorporates both, modernity and history. It manages to incapsulate a unique family warmth and love throughout. I stayed at the hotel before I ran the Jerusalem marathon just a few days ago. Upon entering the building I was welcomed by Eyal from the host team who was refined, well-spoken and understood my needs... More 

Was this review helpful? Yes 1
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Eitan F, Thank you for taking the time to share your experience at Mamilla hotel and for recognizing members of our team who by their example show that Mamilla hotel is dedicated to ensuring a memorable experience. We are very grateful for your endorsement. We hope to welcome you back in the near future or at least until the... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

I stayed in this hotel for a week last December and only now had the chance to write a review. The atmosphere is refreshingly contemporary, the breakfasts included were fresh and delicious. I had received 2 free dinners and the food was delicious. Also the food in the bar was great. Service was great throughout my stay. The room was... More 

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George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Karen S, Thank you for taking the time to share your expereicne at Mamilla hotel with other travelers. It is evident that you had a very memorable stay and we are very pleased to read about it. We will make sure to share your comments with the rest of the team. I am sure they will be very happy... More 

Johannesburg, South Africa
Contributor
14 reviews 14 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our second stay at the Mamilla (the last time we were there was in 2009). There is nothing to beat the location just outside the old city of Jerusalem. The design is spectacular and the rooms are high-spec, high-tech, and well-maintained. The beds are incredibly comfortable and you don't want to get out of them! The windows appear... More 

Was this review helpful? Yes 1
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Jodi N, Thank you for taking the time to write about your stay. Your feedback is very important to us. We will make sure to share your comments with the relevant management teams in order to correct this. I apologize that your check-in took a long time. We offer every guest a beverage upon arrival and we are sorry... More 

Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Great property and perfectly located next to the old city and the Maiila shopping district. We had a jr suite which was great for three people. This upgrade was $60 US a night and was so worth it! Not only was the upgradedroom nice but it allowed us acess to the executive lounge which was really a bonus with comfortable... More 

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Ted S, Thank you for taking the time to write about your stay. We are very happy to read that you had a truly memorable time in Jerusalem. We look forward to your next visit. More 

Baltimore, Maryland
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed for 2 nights in the Mamilla hotel last January, and had an amazing time, the hotel is in a prime location, right next to everything a tourist needs when abroad. The restaurants I was recommended by the hotel was great. I'd like to thank also to a wonderful young concierge - Linoy, who helped me from start to... More 

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear adlererine, Thank you for taking the time to write about your stay. We are very pleased to read that you had a very memorable time at our hotel. We greatly appreciate that you recognized Linoy for the wonderful service. We look forward to your next visit. More 

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