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Mamilla Hotel

5.0 of 5 Shlomo Hamelekh 11, Jerusalem 94182, Israel
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Mamilla Hotel
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Mamilla Hotel
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829 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rome, Italy
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is unbelievably beautiful. It is very modern, crisp, clean. The hotel has several sitting areas that are perfect to unwind after a long day. Its location is two minutes from Old City. The staff went out of their way to be kind - all spoke perfect English. They were very professional and accommodating. The restaurant on the roof... More 

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Elle C, Thank you for taking the time to write about your stay. We are very happy to read that you enjoyed your time with us and that our staff provided the level of service that we expect from them day in and out. We look forward to to wlecoming you back during your next visit to Jerusalem. More 

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Traveled 3 weeks in Israel staying at various places. Mamilla gave the best service. They had a great package deal with room upgrade, spa, dinner etc thrown in. Check in was very smooth and the luggage appeared real quick in our rooms. The location is excellent and you will basically be at the Old City within 5 min. Short walk... More 

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear 74jerome, Thank you for taking the time to write about your stay. We greatly appreciate your feedback and recognition of our staff who continuously strive to provide the level of service we ask of them everyday. We look forward to welcoming you back during your next visit to Jerusalem. More 

New York City, New York
Top Contributor
50 reviews 50 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

first let me say that everyone at the hotel from the front desk to the waitresses in the cafe are great. very attentive, very accommodating. the location is perfect. a short stroll through the Mamilla Mall and you are at Jaffa Gate. the hotel is very modern and therein lies a few issues. the design is a bit of form... More 

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear mwoodrowe, Thank you for taking the time to write about your stay. We greatly appreciate that you took the time to recognize our staff. We are very happy that you enjoyed our excellent location at the center of Jerusalem. We take your feedback very seriously because it helps us in improving our product. More 

Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our second time staying at the Mamilla. Both times the service was excellent. The breakfast was the best I have ever had on vacation. The quality and the flavor of everything we had was delicious. The outside area was beautiful to enjoy the start of your day. My family lives in Israel so it was a perfect location... More 

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear laurie b, Thank you for taking the time to write about your stay. We consider it a great honor to see our guests return to Mamilla hotel. We are very pleased to read that our staff once again provided the excelletn service that we expect of them day in and day out. We look forward to your next visit. More 

Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Right off the bat, the only reason I didn't rate this hotel higher was because we stayed over Shabbat. Now, I've never stayed in Israel before, but we spent a great part of Friday touring Jerusalem and since most of the city shuts down on Friday night we went back to get room service for our children. I'm not intimately... More 

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Margaret B, Thank you for taking the time to write abouty our stay. We are pleased to read that you enjoyed your stay. Your feedback is valuable to us because it helps us in improving our product. We will make sure to communicate your concerns regarding menu variety during the weekends. We look forward to welcoming you back during... More 

Boston
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Room: paid for three, was not setup for three (towels etc). no proper introduction to room (specifically the hidden switch for the electrified glass walls of the bathroom - had to discover it ourselves) stay: paid in advance for two nights, verified with the front desk that we are set for two nights, and got locked out of room twice... More 

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear OlaMayer, Thank you for taking the time to write about your stay. We apologize that we fell short in meeting your expectations. We will make sure to share this with the respective teams in order to address them. We hope that you will reconsider us in the future so that we may provide you with a much better stay. More 

Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed November 7, 2014

Calm and nice environment for quick business conversation at the lobby Espresso Bar. Nice service, very kind and friendly attitude. We were several times kindly served by Mod Karameh with good coffee and tasty macaroni. Hotel Management is wise enough to allocate best staff at the entrance, in order the guests to feel worm welcoming straight from the entrance.

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Lasha Z, Thank you for taking the time to share your experience at Mamilla hotel We appreciate your recognition of Mod Karameh. His dedication to good service sets the example or all of us. We look forward to your next visit. More 

Rehovot, Israel
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed November 6, 2014

My daughter and her husband and my wife and I stayed there for a weekend. Amazing hotel right in the heart of Jerusalem. Strategically located in between the old city and the new city, on the gorgeous Mamilla mall. No negative points. All was perfect. The hotel is simply splendid. Modern decoration, several seating corners in different floors, service was... More 

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Igal55555, Thank you for taking the time to write about your stay. We are very pleased to read that you had a wonderful experience. We look forward to welcoming you back in the future. More 

1 review
5 of 5 stars Reviewed October 30, 2014

Excellent Hotel, Perfect location, very personal and professional care from their staff and crew in all their areas. Very nice Spa Good breakfast Rooms smaller than expected unless you take the suit which was very nice

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Jorge L, Thank you for taking the time to write about your stay. We are very pleased to read that you had a wonderful time. We look forward to welcoming you back in the future. More 

ManchesterSupermum
1 review
5 of 5 stars Reviewed October 29, 2014

I popped in a few weeks ago to visit friends at breakfast time. I was absolutely overwhelmed with the friendliness, courtesy and professionalism of the staff. In particular, SANI AND SANDI, two members of staff, not only made us feel so welcome, they invited us to join our friends, and we really enjoyed the comfortable surroundings of this up-market hotel... More 

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear ManchesterSuperMum, Thank you for your wonderful review. We are very greatful that you took the time to recognize Sania dn Sandi from our dining room team. We look forward to welcoming you back in the future. More 

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Additional Information about Mamilla Hotel

Address: Shlomo Hamelekh 11, Jerusalem 94182, Israel
Location: Israel > Jerusalem District > Jerusalem > Mammilla
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mamilla Hotel 5*
Number of rooms: 194
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Also Known As:
Mamilla Hotel Jerusalem
Hotel Style:
#4 Spa Hotel in Jerusalem
#6 Business Hotel in Jerusalem
#7 Family Hotel in Jerusalem
#7 Luxury Hotel in Jerusalem
#7 Romantic Hotel in Jerusalem

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