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Mamilla Hotel

5.0 of 5 Shlomo Hamelekh 11, Jerusalem 94182, Israel
Best prices for: 1 room 1 guest
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Mamilla Hotel
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Mamilla Hotel
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860 reviews from our community

Traveler rating
    516
    188
    79
    44
    33
See reviews for
197
333
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tokyo, Japan
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars NEW

We checked in in the middle of the night and it took quite a long time. The room was nice but the hotel architecture is much more expressive. It does have the same taste like the Conservatorium in Amsterdam. The breakfast area was also very good and the food was excellent. Will do want to go back to try another... More 

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear SabonLover, We appreciate that you took the time to share with us your experience at our hotel. We apologize that the check in process took longer than what you are used to. We would greatly appreciate it if you could provide us with more details. You may contact us through this site's messaging system. Thank you once again. We... More 

Tel Aviv, Israel
Contributor
16 reviews 16 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

We had a wonderful stay at the Mamilla hotel. It's a beautiful, new, 5-star hotel. And in a perfect location for strolling along the Mamilla avenue and getting to the Old City of Jerusalem. We instantly felt like we were on vacation when we entered the lobby: there was a live band playing music and the air smelled like flowers.... More 

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Libbiebess, Thank you for taking the time to share with us your experience at our hotel. We are very happy to read that you generally had a wonderful stay. We take your comments regarding the meditation room and dinner very seriously. We will make sure to communicate this with the relevant teams. Thank you once again. We look forward... More 

raanana
Top Contributor
53 reviews 53 reviews
33 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

My wife and I recently spent a weekend at this fine hotel. Situated on the border between West and East Jerusalem, it is located walking distance to both the old city and the modern trendy western part of the city. You should see the view from the top floor solarium. It is also located at the entrance to the unique... More 

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear seth r, Thank you for taking the time to write about your stay. We are very pleased to read that you enjoyed your time with us. The location is indeed armong the most convenient. Our staff strive daily to provide a memorable experience to our guests. Thank you once again. We look forward to welcoming you back. More 

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

The hotel is cold and unwelcoming in the lobby. My studio room was very small, the bathroom was quite basic and the bath leaked even after telling hotel to repair it. My daughter had a box of chocolates which she opened and the cleaning staff decided to eat them without our permission and I wondered what else they helped themselves... More 

Was this review helpful? Yes 1
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Djsalomon, Thank you very much for your feedback. It is very important to us because it helps us in our improvement. The incident with the chocolates is something that we are looking into. We hope that despite the above, you would reconsider staying wiht us again in the future. More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Ahmad Z was an absolute delight! We would see him at every meal we ate at the hotel and he always greeted us with a pleasant smile. At the delicious breakfast buffet he remembered how we liked our coffee each morning and brought it to us as soon as we made eye contact. He was a pleasure and the hotel... More 

Was this review helpful? Yes 1
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear EthanSte, Thank you for your recognition of Ahmad Z who had a very positive influence your stay. His actions are an example to our team who strive daily to provide the highest level of customer service. We look forward to welcoming you back in the future. More 

Alexandria, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

I stayed at the Mamilla Hotel in Jerusalem, the hotel is absolutely gorgeous, clean and the service was outstanding. I am across one of the staff Ibrahim Abu Ghannam in the service department, I travel a lot and visit different hotels and staff, Ibrahim was very helpful he answered any questions I had about the hotel, and the local area.... More 

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Sue S, Thank you for taking the time to share with us your experience at Mamilla Hotel. Thank you as well for recognizing Ibrahim who made a very positive impact on your stay. We look forward to welcoming you back in the future. More 

Senior Contributor
26 reviews 26 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

the hotel is perfectly situated, offers great views from the top and is designed with great taste. for that, i would certainly give it a five star rating. but it isn't run like a leading hotel, the management is not on top of the game. if you look at the pictures, the advantages of the hotel are obvious: it's nicely... More 

Was this review helpful? Yes 3
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear maverickberlin, Thank you for taking the time to write about your stay. Your feedback is very important to us. Rest assured that we will look into the issues that you wrote about. We apologize that we were not able to provide the level of service that you expected. We hope you would consider visiting us again in the future... More 

Rome, Italy
Top Contributor
50 reviews 50 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Top quality hotel. Recently opened luxury hotel. Superb service. Attention to detail with high quality design furnishing and decor. Room was perfect although had some problems to get the all the lights and plugs to work. Great Breakfast and super location.

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear MCami61, Thank you for writing about your stay. We are happy to read that you enjoyed your time with us. I hope that we were able to help you figure out the lights and the outlets. We look forward to welcoming you back in the future. More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Everything about this hotel is 5 star. Magical, wonderful, incredible hotel. From the fantastic staff, to the magnifiscent opulence of the bed linen, this hotel is simply gorgeous. Would definitely stay there again. Highly recommend the Mamilla family suite or Residence suite. It is more a 6 star

Was this review helpful? Yes 1
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Michgol123, Thank you for your wonderful review. We look forward to welcoming you back in the future. More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is beautiful, in the best possible location for seeing the old city etc. The rooms are beautiful, and the bathroom is really amazing. But most importantly, the staff is incredibly helpful and courteous. I think the mark of a truly great hotel is how they react to bad situations. We were supposed to fly out of Tel Aviv... More 

Was this review helpful? Yes 1
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Hkon001, Thank you for taking the time to write about your stay. We are very happy to read that despite the bad weather, our team was able to provide a positive stay. Thank you once again and we look forward to welcoming you back in the future. More 

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Additional Information about Mamilla Hotel

Address: Shlomo Hamelekh 11, Jerusalem 94182, Israel
Location: Israel > Jerusalem District > Jerusalem > Mammilla
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mamilla Hotel 5*
Number of rooms: 194
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Also Known As:
Mamilla Hotel Jerusalem
Hotel Style:
#5 Spa Hotel in Jerusalem
#5 Business Hotel in Jerusalem
#6 Family Hotel in Jerusalem
#7 Romantic Hotel in Jerusalem
#9 Luxury Hotel in Jerusalem

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