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Mamilla Hotel

Travelers' Choice award winner
Shlomo Hamelekh 11, Jerusalem 94182, Israel
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Mamilla Hotel
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959 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
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Geneva, Switzerland
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

This hotel is in a great location, within easy walking distance to the Old City and many attractions. It is spotlessly clean, has great products (l'Occitane) in the bathrooms, offers a fantastic breakfast and has helpful staff.The pool (indoor) is great. My biggest complaint is that the lighting in the guest rooms is awful. There aren't enough lights at all.... More 

Was this review helpful? Yes 1
Modiin
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The hotel is located right above the mamilla mall and very close to the old city. The room was very big. Bathroom accessories were incredible: L'occitane bath soaps, high end bath robes and towels, television in the bathroom. Nice decor. The bathroom walls are made of glass that turn opaque when used. There was an espresso machine in the room,... More 

Was this review helpful? Yes
3 of 5 stars Reviewed 1 week ago

Nice and pretty, but lost points for the service quality. Though we were in a non smoking area, the neighbor room was smoking excessively. We complained, but nothing was done and this absurd was accepted.

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Mylla T, We apologize that your complaint was not handled accordingly. Mamilla hotel is a non-smoking hotel. We take these matters seriously. We ask that you provide us with more details via this website's messaging system so that we may look further into this issue. Thank you for taking the time to write us about. Your feedback helps us... More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We came only for 5 days but I wanted to stay more in these hotel... It was great, very clean, great service, good restaurants, good food, great top roof views. Amazing! Great location, showers are awesome...... I'm definitely coming back for sure!!!

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Tammy M, Thank you very much for your wonderful review. It always us great pleasure to hear that our guests had a excellent time at our hotel. We look forward to welcoming you back in the future. More 

Tel Aviv, Israel
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we had the best weekend in your hotel! the room is amazing!!! the breakfast was great:) and the best part was the "rooftop" resturant, the food was delicious, the service was very good, we had a nice waitrees - Gil was her name. she was kind and gave good service. we are waiting for next time:)

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear lena_kurdumov, Thank you for taking the time to write about your stay. We are very pleased to read that you had a wonderful time. It is not a surprise that you enjoyed the Rooftop restaurant. With delicious food and excellent service provided by Gil, it is definitely the way to spend one's evening in Jerusalem. We look forward to... More 

Westport, Connecticut
Level Contributor
95 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were warmly greeted by the Receptionist Gladis, and that started our most enjoyable stay at this wonderful hotel. Our concierge took us up to our room and explained the hotel and its facilities, the amenities that came with the room, and the location. We were a 10 minute walk from the Jaffa Gate. We would walk from the hotel... More 

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear alwestport, Thank you for taking the time to write about your stay. Some say an excellent beginning is what it takes so that the rest of the journey becomes enjoyable. we are certainly happy to read that we got it right with your stay. We look forward to your next visit. We are certain that there is much more... More 

Tel-Aviv
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife stayed there for one night with her friend and really enjoyed it. They were upgraded free for a premium room, the service was great all around, especially Linoy at the reception. The hotel offers great spa, great food and wonderful facilities. The close proximity to the old city of Jerusalem was also really neat. Looking forward for the... More 

Was this review helpful? Yes 1
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Udigold 1, Thank you for taking the time to share your experience at Mamilla hotel with other travelers. We are very happy to read that you had an enjoyable stay. Thank you for pointing out the service that Linoy provided. We look forward to welcoming you back in the future. More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago

This was an amazing stay, from the moment we checked in. It was magical, attentive staff, quiet and beautiful inside decor. Our rooms were modern and spotlessly clean. Nothing was too much for the staff who were courteous and pleasant

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Helen2707, We are very happy to read that you had a magical stay with us. We look forward to your next visit. More 

Tel Aviv, Israel
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

No doubt that Mamilla Hotel is a five star hotel . Every detail in the room &in the hotel is the best you can imagine . We took B&B the breakfast was great . The staff was friendly and smiley . Location is amazing 5 min from the old city and many more attractions .

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear ofir b, Thank you very much for your review. We are very happy to read that you enjoyed your stay thanks to the location, food and service. We look forward to welcoming you back in the future. More 

Bethesda, Maryland
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have traveled to many countries, always staying at great hotels. I can assure that the Mamilla Hotel deserves all the compliments as a 5 star hotel as one the best we have stayed. We stayed for five nights and have only wonderful things to say. Starting with the staff, very helpful and nice. We have no words to describe... More 

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear cabinjohn59, Thank you for taking the time to share your experience with other travelers. We are very happy to read that you enjoyed your stay with us. We greatly appreciate your feedback. Your kind words encourage us to keep on providing the highest level of service possible. We look forward to your next visit. More 

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