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Mamilla Hotel

Travelers' Choice award winner
Shlomo Hamelekh 11, Jerusalem 94182, Israel
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Mamilla Hotel
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Mamilla Hotel
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915 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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NYC
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I am an architect and I chose the hotel because of the design by Pierro Lissoni. We had to stretch a little but I was amazed we could afford it. The design is stunning. The lobby is so beautiful and comfortable you are just happy to be there. The location may be the best in the city for visiting the... More 

Was this review helpful? Yes 2
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear dmully, Thank you for sharing your experience at Mamilla hotel. We are very pleased that you were able to stay with. We are equally pleased to read that you had a truly wonderful time. We hope that you will have the opportunity to visit Jerusalem again in the future and we hope that you will stay us once again. More 

Melbourne, Australia
Contributor
12 reviews 12 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is located in an amazing position and the view from the rooftop is magical...directly to the Old City of Jerusalem! The breakfasts and Shabbat dinner we had there were really very good and the quality of food was excellent and plentiful. People were friendly and helpful. On the downside, like other visitors...we could not work out the lights... More 

Was this review helpful? Yes 1
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Ronit F, Thank you for taking the time to share your experience on Tripadvisor. We apologize that we were not able to provide you with an excellent stay. We strive to improve and commit to addressing the points that you brought up. We hope to be able to welcome you back during your next visit to Jerusalem so that... More 

Europe
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Location, location, location! Just right outside Jaffa Gate, you’re only a stone’s throw away to the Old City. We have previously stayed at the American Colony Hotel close to Damascus Gate but as we didn’t like its neighborhood and surrounding area so much, we looked for alternatives. Mamilla has all the amenities you’re looking for in a five-star hotel and... More 

Was this review helpful? Yes 1
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear 33avenue, Thank you for taking the time to share your experience at Mamilla hotel. Location, location, location. Indeed, we are blessed with our location right by the Jaffa gate. We are very happy to read that you enjoyed your time with us. We continuously strive for improvement; therefore, we would welcome more of your input as to how we... More 

Porto, Portugal
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

mamila has not only one of the best locations in Jerusalem but also offers a great restaurant with an amazing view. Highly recommend their spa where i had an unforgetable massage. Gym is also very well equiped.

Was this review helpful? Yes 1
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Maria S, Thank you for taking the time to share your experience at Mamilla hotel. We are very happy to read that you had a memorable stay with us. We look forward to welcoming you back in the future. More 

Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have traveled around the world and have experience with very good and very bad hotels but I have never written a review, did not feel too passionate about them either way it went. The mamilla hotel is different, this was my first time to Jerusalem in an impromptu trip with my boyfriend for his birthday. We arrived to Jerusalem... More 

Was this review helpful? Yes 1
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Pipistrella83, Thank you for taking the time to share your experience at Mamilla hotel. We consider it an honor that you chose us to celebrate your boyfriend’s birthday. We are proud of our team that they contributed to what seems to us an excellent and memorable stay. We look forward to your future celebrations at Mamilla hotel. More 

LA
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have been to some pretty dang nice hotels in my life, but the Mamilla in Jerusalem is one of the best ever. Right near the Old City, but this hotel is brand new and super cool. Staff is incredibly on it, friendly and high class. Service at its best. And a nice hard bed too. Oh, and a view... More 

Was this review helpful? Yes 1
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear TravellingVLa, Thank you for your wonderful review. We are very pleased that you had a truly remarkable time in Jerusalem. We always appreciate our guests' recognition of our staff members. It shows that they left a positive impression on their stay. The location is one of the best and we are happy that you liked suite 511. We look... More 

San Francisco
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This review is largely for the wine bar at the Mamilla. I stayed here for four days as part of an organized trip and found the hotel to be perfectly suitable, but the folks at the wine bar really made a difference in my stay. I was at this bar nearly every night I stayed at the hotel and the... More 

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George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Samantha B, Thank you for your wonderful review. Your recogntion of our Winery team is greatly appreciated. We are very happy to read that you enjoyed Israeli wines. We look forward to welcoming you back. More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We stayed in the Mamilla for 4 nights and we would recommend it. The location is perfect, easy walking distance to the old city and lot's of shopping and places to eat right nearby. The hotel itself is new, very appealing, and has a full range of services. We stayed in the small studio and it was perfectly adequate for... More 

Was this review helpful? Yes 1
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Marvin R, Thank you for taking the time to provide us with very important feedback. Your recogniton of our staff is appreciated and as well as your constructive criticism. We would be happy to receive more details in what areas you think we need to improve. To do so please feel free to use this site's messaging system. We... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Wonderful, friendly, informed, caring staff, from the housekeepers to concierges; outstanding breakfast buffet, with fresh salads and fish; great spa; and a perfect location within a quick walk to the Jaffa Gate or the next-door mall. Plus, for some reason, the fastest elevators ever! Highly recommend.

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Stephen D, Thank you for taking the time to share with us your experience at Mamilla hotel. We greatly appreciate your recognition of our staff, food and elevators. We look forward to welcoming you back in the future. More 

1 review
5 of 5 stars Reviewed April 16, 2015 via mobile

First, the room was great, the staff at reception were exceptional and the dining experiance was amazing. The only area lacking was the spa. It may just be the high expectations set by other areas of the hotel but the staff at the spa were not very accommodating and the upkeep of the spa facilities weren't on par with the... More 

Was this review helpful? Yes
George L, Front Office Manager at Mamilla Hotel, responded to this review

Dear Jacob303, Thank you for taking the time to write about your stay. We are very pleased to read that our staff at the dining anf front office provided wonderful service. We apologize that your experience at the spa did not meet your expectations. Your feedback is important to us; therefore, we will look into how we can improve this.... More 

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Amenities