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New Palm Hotel & Hostel

4-6 Ha'Nevi'im St | Damascus gate, Jerusalem, Israel
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1 room 1 guest
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173 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
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1 review
5 of 5 stars Reviewed 4 weeks ago

I was part of a very large group that arrived late at night. We were given free breakfast and the owner was very genuine and welcoming...It felt almost as if we were family. The hospitality was astounding especially considering that I was part of a group of 10 guys. The location is also amazing with the hotel literally across the... More 

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Melbourne, Australia
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed in a private room which was clean, had A/C, free basic breakfast and close to Damascus Gate. Would stay here again. Didn't have much to do with the hotel staff but thought they were positive. No complaints.

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New Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

dirty, mean and underhanded staff, was physically assaulted by the owner's father and wanted to press charges, but I felt it was better to just leave. fleas, bedbugs, stray cats running in and out. There was always a lot of screaming and shouting going on among the staff and it felt like a very unstable place to be. If you... More 

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Travelers are raving about these Jerusalem hotels

Budapest, Hungary
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed July 27, 2015

I would not consider to stay here again if ever back in Jerusalem. It is not a terrible place but it is far from being a pleasant experience. Staff pretend to be friendly but they can't wait for you to pay and leave asap, if they give you a better room or a free breakfast be prepared to have that... More 

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Los Angeles, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 22, 2015

While this may be one of the cheapest hostels around, you really need to think twice about saving a few dollars in exchange for one of the worst forms of customer service I've ever seen. After a long day, I checked into the Palm Hotel to see if there was a bed available (there was plenty in fact). As I... More 

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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed July 21, 2015

Clean rooms with all basic necessities and commodities. Free breakfast, coffee, wifi, close to the old city and located in a busy shopping district. On top of that, the owner and workers are unbelievably friendly and I found some of my best times were spent sitting in the breakfast room conversing with them for hours at a time. Really a... More 

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2 reviews
5 of 5 stars Reviewed July 21, 2015

I would absolutely recommend this place to anyone staying in Jerusalem. We were a large group that arrived in the middle of the night, but the staff was extremely hospitable and even put us in private rooms because we had had a long trip. The location cannot be better. It is right across the street from the Damascus Gate of... More 

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Dublin, Ireland
Level Contributor
179 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed July 1, 2015

I was in 1 of the 8 bed dorms. I think a place like this depends on your expectations. It's the cheapest place in Jerusalem and considering that I was perfectly happy. A previous reviewer said if you have visited India before you'll be fine. I have and totally agree. This is not super luxurious but I wouldn't call it... More 

Was this review helpful? Yes 2
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 14, 2015

A friend and I shared a twin room with private bathroom for 2 nights. The location, just outside Damascus gate, is unbeatable. It was so easy to get here from the bus station and back, and we popped in and out of the Old City so easily. The breakfast spread is delicious, and you can't complain about free coffee and... More 

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Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 27, 2015

I stayed in this hostel more than a week. The location is perfect, 1 minute walk and you're entering the old city. The stuff is so friendly and helpful. They shared interesting stories with us and even invited me for a wedding. The rooms are very clean and basic. I would definitely go there again!

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