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The Orchid Hotel and Resort Eilat

South Beach | PO Box 994, Eilat 88000, Israel
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The Orchid Hotel and Resort Eilat
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Ranked #33 of 64 Hotels in Eilat
A recent review
3 of 5 stars reviewed 1 week ago
Tal Z Haifa, Israel
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344 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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  • All months
    (344)
  • Mar-May only
    (97)
  • Jun-Aug only
    (76)
  • Sep-Nov only
    (93)
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Haifa, Israel
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

We chose The Orchid because it is considered a 5-star hotel, and indeed we payed a 5-star price (about 400 USD per night, weekend) for an upgraded Shangri La deluxe room. Nevertheless, it was not 5-star at all. During the first night, water started dropping from the ceiling and flooded a part of the floor. Needless to say it was... More 

Was this review helpful? Yes
shani m, Manager at The Orchid Hotel and Resort Eilat, responded to this review

My name is Shani and I am the Operation Manager of Orchid Hotels. I will be happy if you can send me your complaint by email: Shanim@orchidhotels.com So I can personally handle your complaint. Best Regards Shani Moshe-Daniel Operation Manager Orchid Hotels More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

For the money I paid, the hotel is quite good. I had a few problems, which unfortunately were left without any response from the crew:\ 1. The bath looked really bad - it had fractures, and some weird spots, which, even after we ordered the cleaning crew, were left. 2. The breakfast, while it was nice, it wasn't a level... More 

Was this review helpful? Yes
shani m, Manager at The Orchid Hotel and Resort Eilat, responded to this review

My name is Shani and I am the Operation Manager of Orchid Hotels. I will be happy if you can send me your complaint by email: Shanim@orchidhotels.com So I can personally handle your complaint. Best Regards Shani Moshe-Daniel Operation Manager Orchid Hotels More 

Jerusalem, Israel
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Room: Stayed over weekend and had ordered the "Shangrila Delux sea view" room half board. They charged extra for the effort but there the story turns. In general the hotel is composed of small houses and villas spread on mountain side. Yes, we were sea view side that was peaking thru the the rooftops of parallel villas. Tip --- go... More 

Was this review helpful? Yes
shani m, Manager at The Orchid Hotel and Resort Eilat, responded to this review

My name is Shani and I am the Operation Manager of Orchid Hotels. I will be happy if you can send me your complaint by email: Shanim@orchidhotels.com So I can personally handle your complaint. Best Regards Shani Moshe-Daniel Operation Manager Orchid Hotels More 

Modiin, Israel
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I'm writing this review while currently staying at this hotel. Even after contacting the manager on duty, the hotel did little to rectify the situation and did not offer an apology. When my husband and I checked into our room, the bathroom lacked toilet paper and soap. After requesting toilet paper, they delivered a box of tissues. After calling again,... More 

Was this review helpful? Yes
shani m, Manager at The Orchid Hotel and Resort Eilat, responded to this review

My name is Shani and I am the Operation Manager of Orchid Hotels. I will be happy if you can send me your complaint by email: Shanim@orchidhotels.com So I can personally handle your complaint. Best Regards Shani Moshe-Daniel Operation Manager Orchid Hotels More 

Travelers are raving about these Eilat hotels

New York City, New York
1 review
5 of 5 stars Reviewed May 31, 2015

Really nice relaxing environment. They have a good service with a full staff. Liked that it was not in the center with all the action it allowed for a real relaxing experience. Breakfast and dinner buffet were amazing and plentiful!

Was this review helpful? Yes
shani m, Manager at The Orchid Hotel and Resort Eilat, responded to this review

I am writing in regard to your recent stay with us here at the Orchid Eilat Hotel. Thank you for choosing to stay at the Orchid Eilat Hotel and for taking the time to share your feedback. We are dedicated to provide a high level of service and standards as in all of Orchid Hotels. I am happy to know... More 

Boulder, Colorado
Level Contributor
7 reviews
3 of 5 stars Reviewed May 27, 2015

Where to start? I ordered this reservation almost 4 months ago with a specific request for a new room. I was promised a view and not too surprising so we were quite disappointed with our room view and location. The idea of being delivered and return to your room or all areas at the hotel using the "tuk tuk's"was enjoyable... More 

Was this review helpful? Yes
shani m, Manager at The Orchid Hotel and Resort Eilat, responded to this review

I am writing in regard to your recent stay with us here at the Orchid Eilat Hotel. Your opinion is very important to us and we appreciate for taking your time to write this review. I was sorry to read that your stay at the Orchid Eilat Hotel was not a good experience. Your comments are being taking serious care... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 26, 2015

Nice hotel. Could not walk anywhere. Had to take taxis. Would have preferred to be on boardwalk. would be a good place for families who just want to do pool & beach. & eat meals at hotel. All rooms are on hills. If you cant walk inclines Do not stay here. Need to call golf carts everytime you want to... More 

Was this review helpful? Yes
shani m, Manager at The Orchid Hotel and Resort Eilat, responded to this review

I am writing in regard to your recent stay with us here at the Orchid Eilat Hotel. Your opinion is very important to us and we appreciate for taking your time to write this review. I was sorry to read that your stay at the Orchid Eilat Hotel was not a good experience. Your comments are being taking serious care... More 

Level Contributor
68 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed May 17, 2015

This is my second review for this hotel. Unfortunately, this visit didn't live up to expectations. The hotel is spread out up a very steep hill side. There are golf carts to take guests to their lodges, However, service is terrible, and the hotel is very badly organized. Every time we ( and many other guests) wanted to get the... More 

Was this review helpful? Yes
shani m, Manager at The Orchid Hotel and Resort Eilat, responded to this review

I am writing in regard to your recent stay with us here at the Orchid Eilat Hotel. Your opinion is very important to us and we appreciate for taking your time to write this review. I was sorry to read that your stay at the Orchid Eilat Hotel was not a good experience. Your comments are being taking serious care... More 

London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 17, 2015

My boyfriend and I stayed at this hotel last weekend, and we had a great time, but there are definitely some points to be noted. The hotel itself is gorgeous and unique, set in the mountains. The wooden chalet design is cool , with great views. The hotel however is situated relatively far from the city centre, and the nearest... More 

Was this review helpful? Yes
shani m, Manager at The Orchid Hotel and Resort Eilat, responded to this review

I am writing in regard to your recent stay with us here at the Orchid Eilat Hotel. Thank you for choosing to stay at the Orchid Eilat Hotel and for taking the time to share your feedback. We are dedicated to provide a high level of service and standards as in all of Orchid Hotels. I am happy to know... More 

Tel Aviv, Israel
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed May 5, 2015

The Thai village like hotel is located on hill outside the city (opposite to the Coral Park). A lot of thought was invested in the design and of the place and its potential is great, but the execution and overall maintenance have some issues. Pros: Spacious rooms, great views (all facing the ocean), Nice pool, good value for money (compared... More 

Was this review helpful? Yes
shani m, Manager at The Orchid Hotel and Resort Eilat, responded to this review

I am writing in regard to your recent stay with us here at the Orchid Eilat Hotel. Your opinion is very important to us and we appreciate for taking your time to write this review. I was sorry to read that your stay at the Orchid Eilat Hotel was not a good experience. Your comments are being taking serious care... More 

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