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W Istanbul

#278 of 976 Hotels in Istanbul
Certificate of Excellence
Suleyman Seba Cad. No:22 Akaretler, Besiktas, Istanbul 34357, Turkey
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W Istanbul
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W Istanbul
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901 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
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  • Turkish first
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English first
  • All months
    (901)
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    (236)
  • Jun-Aug only
    (248)
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    (246)
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    (171)
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New Mexico
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

A bit disappointed with this W. Not in historic area, no restaurant in the hotel, service very spotty, AC/heating didn't work well. All in all, okay, but can't give it a high recommendation. I would recommend a hotel closer to the historical area with the famous mosques and palace as traffic is heavy and it takes time to go back... More 

Was this review helpful? Yes
Christian H, Manager at W Istanbul, responded to this review

Dear W Guest, First of all, I would like to thank you for choosing to stay with us at W Istanbul and for your valuable feedback and comments. I am truly sorry to see that we were not able to fully meet your expectations during your stay and I apologize for any inconvenience that this situation has caused. Akaretler Row... More 

Senior Contributor
30 reviews 30 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed here 4 nights and was a bit disappointed. Had a much better experience at the W in Bangkok which was half of the price and offered much better value. While we stayed here the SPA was under renovation (something we weren't informed before checking in). The room service food was average and there was a lot of dust by... More 

Was this review helpful? Yes
Christian H, Manager at W Istanbul, responded to this review

Dear W Guest, Thank you so much for choosing W Istanbul and sharing your feedback on your experience from last year in September 2014. I would like to express my sincere apologies since your experience concerning Style did not meet your expectations by the time of your stay. I have discussed this issue with our Director of style and the... More 

Houston, Texas
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

We have had the good fortune of staying at numerous W hotels around the world, and so given its location and brand reputation, we felt a stay at the W Istanbul would be on par with the others. Nope. By far our most disappointing W hotel stay. To be clear, our expectations when staying at any W hotel are very... More 

Was this review helpful? Yes
Christian H, Manager at W Istanbul, responded to this review

Dear W Guest, Thank you very much for choosing the W Hotels during your visit to Istanbul. I would like to take this opportunity to share our recent major renovation with outlets and improvement of facilities and sincerely apologize for the inconveniences you experienced during your stay which was last year May 2014. The amazing news is already here.We have... More 

San Francisco, California
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

I had a great three day stay at the W Hotel in Istanbul. Having stayed in most of the 5 star hotels on the European side, I can say that W is a great choice and value for money who want to stay at a central location and have a flavor of the local life. W has a great gym... More 

Was this review helpful? Yes
Christian H, General Manager at W Istanbul, responded to this review

Dear W Guest, Thank you for choosing W Istanbul and sharing your feedback with us. I'm more than glad that you had an awesome stay, enjoyed the location and loved our staff. W Istanbul is really a mixture of modern vibes and traditional vibes. The atmosphere gives it a young feeling while the buildings are just pieces of magnificent palace-like... More 

Louisville, KY
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed at the W Istanbul for three nights in early April. The building and the rooms are very nice, clean and freshly renovated. The bar area is good as well, and the breakfast is good too. It has a very good location, not on the Bosphorus nor does it have Bosphorus views, but its a block away and certainly a... More 

Was this review helpful? Yes 3
Christian H, General Manager at W Istanbul, responded to this review

Dear W Guest, Thank you so much for choosing W Istanbul and sharing your feedback with us. Your comments and experience in regards to your currency exchange have been discussed in detail with the appropriate management as well as the associate involved. Rest assured, that I have personally investigated further and appropriate action took place. I can assure you, that... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

True to form, the W Istanbul is a funky, luxury property with a young and hip vibe. The Concierge services are friendly, knowledgeable and always ready with a quick smile and helpful advice. Being an SPG member has its benefits and they are certainly showcased when staying at W Istanbul. Whatever, Whenever holds true. The rooms are cleverly laid out... More 

Was this review helpful? Yes
Christian H, General Manager at W Istanbul, responded to this review

Dear W Guest, Thank you for choosing W Istanbul and sharing your feedback with us. I'm more than thrilled that you had a great experience, enjoyed the location and loved our staff. Whatever/Whenever is our motto and I'm very glad that we reflected it upon your stay. The distance between places, just as you said, are very close to one... More 

San Luis Potosi, Mexico
Top Contributor
75 reviews 75 reviews
25 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A nice hotel located in the Besiktas neighborhood of Istanbul, which is where the big hotels are, close to Dolmabahce Palace. The service from the staff is superb, especially from the Whatever/Whenever Concierge who does everything to make your stay perfect. Rooms are really spacious and modern and have everything you'd expect from a 5 star hotel. The only downside... More 

Was this review helpful? Yes 1
Christian H, General Manager at W Istanbul, responded to this review

Dear W Guest, Thank you for choosing W Istanbul and sharing your feedback with us. I'm more than glad that you had an awesome stay, enjoyed the location and loved our staff. W Istanbul is really a mixture of modern vibes and traditional vibes. The atmosphere gives it a young feeling while the buildings are just pieces of magnificent palace-like... More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My husband and I stayed for 4 nights at the W Istanbul. Location wise it's good, but that is about it. We stayed on the second floor and our room was really dark even in the middle of the day. We had a small terrace surrounded by buildings, if the weather had been nicer and we could have sat outside... More 

Was this review helpful? Yes
Christian H, General Manager at W Istanbul, responded to this review

Dear W Guest, Thank you so much for choosing W Istanbul and sharing your feedback with us. Your comments and concerns make up our quality and we take Tripadvisor very seriously in order to improve guest satisfaction, talent activation and quality standards. I apologize for the inconveniences you experienced and I’m truly sorry that your trip did not reach up... More 

Alexandria, Virginia
Contributor
15 reviews 15 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were automatically upgraded and got a very spacious room. The staff could NOT have been nicer - they went out of their way to make sure we had everything we needed, specifically asked if there were something they could do better. Concierges in particular were superb. The soundproofing appeared to be wonderful because when we came out of our... More 

Was this review helpful? Yes
Christian H, General Manager at W Istanbul, responded to this review

Dear W Guest, Thank you for choosing W Istanbul and sharing your feedback with us. I'm more than thrilled that you had a great experience, enjoyed the location and loved our staff. Whatever/Whenever is our motto and I'm very glad that we reflected it upon your stay. The distance between places, just as you said, are very close to one... More 

Top Contributor
60 reviews 60 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 3 weeks ago

After being in different category of W hotels , I don't think this is a favourite one , it's abit noisey , no privacy , the location is not bad ,,, but the rooms were below my expectation ! I don't think am going to stay there again !!!!!!!!!!!!!!!!!!!!

Was this review helpful? Yes
Christian H, General Manager at W Istanbul, responded to this review

Dear W Guest, Thank you so much for taking the time to give us feedback on your recent stay at the W Istanbul. We deeply apologize about your experience and want you to know that this is not our standard at all. It is our goal to exceed every guest's expectations and WOW them as much as possible. We are... More 

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