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All 919 Istanbul hotels

Sheraton Istanbul Maslak Hotel

5.0 of 5 Hotel   |   Buyukdere Caddesi 233 | Maslak, Istanbul 34398, Turkey
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Ranked #515 of 919 Hotels in Istanbul
A recent review
5 of 5 stars reviewed 1 week ago
Ellucik
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465 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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  • Turkish first
  • Any
English first
Munich, Germany
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed yesterday NEW

For the rate and the standard of a Sheraton hotel I would have expected a lot more. Very spacey but dark and worn off rooms. In the bathroom many things were broken Or did not work properly. The sink was smelling badly. Best was the breakfast after all.

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Northampton England
Top Contributor
200 reviews 200 reviews
66 hotel reviews
88 helpful votes 88 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

If you're here for business in maslak, then location is a strong plus point given Istanbul's traffic. Otherwise, forget it. A dated Sheraton that needs money spending on it to compete. Okay that takes time, the burger cooked in the lobby restaurant was one of the worst I have ever had...and if you can't cook a burger....the restaurant has no... More

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Sheraton M, Guest Relations Manager at Sheraton Istanbul Maslak Hotel, responded to this review

Dear `Waldea`, Thank you very much for your feedback that you have shared in Trip Advisor following your stay in Sheraton Istanbul Maslak. Through the guidance of your feedbacks we are able to see and eliminate the mistakes in our control mechanism which is the first step towards improvement of our services Please accept our sincere apologies for the problems... More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

At cafe 333, Vedat -the manager simply amazed me with his care and concern about me. The breakfast time was finished but I was treated the best service , showing care and kindness. Cause this is what real service is about ! Thank you staff of the cafe 333, staff of reception , staff of lobby cafe,and especially Vendet -thank... More

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Sheraton M, Konuk İlişkileri Müdürü at Sheraton Istanbul Maslak Hotel, responded to this review

Dear Ellucik, We are delighted to receive your positive comments as nothing can be more gratifying than favourable comments from our guests. I thank you very much for your excellent feedback which I shared with Sheraton Istanbul Maslak team. It is always rewarding to read such a comment. We will continue to pass on our passion for excellence to our... More

Modena, Italy
Contributor
13 reviews 13 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

A perfect hotel for business, very large room, very comfortable despite it could look a bit "old style". There a top class fitness centre, really well equipped and with good trainer. On the top of the buidling (30th floor, if I rememebr well) there is a nice lounge with a nice night view over the city. Excellent buffet breakfast. All... More

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Sheraton M, Guest Relations Manager at Sheraton Istanbul Maslak Hotel, responded to this review

Dear AndreaYGiorgia, It was such a pleasure to read your positive comment regarding your stay. We thank you for mentioning our security department. Our team is very concerned with our guest safety. I eagerly look forward to welcoming back soon and to offering you our undivided attention. Kind regards, Ulku Kizilkaya Guest Relations Manager More

Jeddah, Saudi Arabia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

the hotel is old... very old... not a "classic" old but as "sad" old... its like a 2 star hotel or apartment old. internet is very very slow and rarely reaches the room. the only "classic old" thing in the room was the safe in the room which you have to ask the lobby to send you the key of... More

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Sheraton M, Guest Relations Manager at Sheraton Istanbul Maslak Hotel, responded to this review

Dear Hussam N, Thank you very much for your feedback that you have shared in Trip Advisor following your stay in Sheraton Istanbul Maslak We would like to kindly inform you that we have shared the issue with the related department also your complaint has been discussed by the hotel’s management and appropriate action has been taken. Through the guidance... More

Kabul, Kabol, Afghanistan
1 review
5 of 5 stars Reviewed 2 weeks ago

I've really enjoyed being in this hotel in over all, from environment to whole hotel service. Cafe 333 service and food was excellent with their employees as Songul Poraz, Halil Sakarya, Serhat Basksk, Feyyaz Acer, Hakan Akyildiz and Vedat Batmaz Lobe Bar: was also excellent Merve Ozer and Esra Yuksel

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Sheraton M, Guest Relations Manager at Sheraton Istanbul Maslak Hotel, responded to this review

Dear Siawash O, Greetings from the magical city of Istanbul. We are delighted to receive your positive comments as nothing can be more gratifying than favourable comments from our guests. We thank you very much for your excellent feedback which I shared with Sheraton Istanbul Maslak team. It is always rewarding to read such a comment. We will continue to... More

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

To be honest, my experience at Sheraton Maslak was lower than other Sheraton experiences. Service experience was lower (comparatively), though staff were friendly. Being in a business and tourist location, my expectation from staff to converse in an international language took a hit, as very few of them could understand English. Most of the time I had to resort to... More

Was this review helpful? Yes 1
Sheraton M, Guest Relations Manager at Sheraton Istanbul Maslak Hotel, responded to this review

Dear Rajesh C, Greetings from the magical city of Istanbul! Thank you very much for your feedback that you have shared in TripAdvisor following your stay in Sheraton Istanbul Maslak. We are delighted to receive your positive comments as nothing can be more gratifying than favorable comments from our guests. Your satisfaction and comfort are our first priority. I hope... More

Cairo, Egypt
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

It's overall ok, but location is far from Hagia Sophia and far from Taksim square. Food is nice , but I have cleanliness 3 as people who work here smell like sweat , so you will be unlucky of you found one in the elevator. And the room wasn't upto my expectations Cheers T!

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Sheraton M, Guest Relations Manager at Sheraton Istanbul Maslak Hotel, responded to this review

Dear Ttimos, Thank you very much for your feedback that you have shared in Trip Advisor following your stay in Sheraton Istanbul Maslak. Sheraton Istanbul Maslak is located in a business area which is all global company offices located around. We receive mostly business travelers. Our location is very convenient and the metro is 5 minutes by walking for them.... More

Dammam
1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

The hotel is the worst place despite the beauty of Istanbul The fridge is not working, breakfast is very minimum variety, Internet SLOW and keeps disconnected, no service at all and food from outside is not allowed !! So vacation from hell 😭😭

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Sheraton M, Guest Relations Manager at Sheraton Istanbul Maslak Hotel, responded to this review

Dear "Khalidgh32", First of all we would like to thank you for staying at Sheraton Istanbul Maslak. Regarding your review about your stay i would like to kindly inform you that all your review details shared with hotel management and I answered that we do not allow any guest to bring out side cooked food for health safety which is... More

Mississauga, Canada
Contributor
16 reviews 16 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 6, 2014

One of the things I like about this hotel, although a bit old is its location. Placed just in front of an underground Metro, it totally eliminated any need for Taxi or car rental. Another thing I appreciate about this specific Sheraton is the massive GYM they have. I was totally satisfied with the GYM equipments and space.

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Sheraton M, Guest Relations Manager at Sheraton Istanbul Maslak Hotel, responded to this review

Dear Asem A, We are always pleased to receive praise and acknowledgment of such a positive nature. Thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing Sheraton Istanbul Maslak. Sincerely, Secil Gurel VIP & Club Service Manager More

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Additional Information about Sheraton Istanbul Maslak Hotel

Address: Buyukdere Caddesi 233 | Maslak, Istanbul 34398, Turkey
Location: Turkey > Istanbul
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Istanbul Maslak Hotel 5*
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Also Known As:
Sheraton Istanbul
Istanbul Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#288 Luxury Hotel in Istanbul
Hotel Class
Number of rooms
305

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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