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BEST WESTERN Empire Palace

Hudavendigar Cad. No:17 / 19 | Hocapasa Mah. - Sirkeci/Sultanahmet, Istanbul 34110, Turkey
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BEST WESTERN Empire Palace
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798 Reviews from our TripAdvisor Community

Traveler rating
    392
    295
    86
    15
    10
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178
280
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
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Holland, Michigan
5 of 5 stars Reviewed 2 days ago NEW

I love the smaller boutique hotels and this one did not disappoint. Very charming and the staff was over the top in helping us arrange day trips and give advice as to locations to visit. One of our hosts, Mr. Suleyman Yasar pointed us to tours and gave wonderful recommendations. We just asked and we received. We felt very welcomed... More 

Was this review helpful? Yes
4 of 5 stars Reviewed 4 days ago NEW

Very nice hotel. The staff was very helpful. The rooms and washroom were very clean, if a bit small, even though we got a triple room. The best thing about the place was the location, as you are 5min walk from all the tourist destinations. Enjoyed every minute of it.

Was this review helpful? Yes
Neda S, Guest Relations Manager at BEST WESTERN Empire Palace, responded to this review

Dear valued guest, Thank you for choosing to stay at Best Westren Empire Palace Hotel during your vacation and we are very happy to learn that you have enjoyed the time spent with us. We look forward to welcome you again for more nice memories in the future. Nead Shahsevan, Guest Relation. More 

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Our room was abit noisy and small but compare to the price we are paying that was good. Breakfast was good and yummy. The hotel was located in heart of istanbul and near to gulhane tramway station you can go everywhere by only 3 Tl. We should say thanks to Neda shahsevan because of her kindness and also to the... More 

Was this review helpful? Yes
Neda S, Guest Relations Manager at BEST WESTERN Empire Palace, responded to this review

Dear Ghasem340, It was our pleasure to have welcomed you to our hotel & amazing city. We were pleased to read you have enjoyed stay with us. Your comments means a lot to us. Thank you again for your kind sentiments to our team and we look forward to be welcoming you back soon when your travels bring you back... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel for sure will be our next choice to come for our next trip to istambul, fast Internet, great location , and wonderful stuff, we owe our nice stay to Neda, she is awesome, always with a majic smile! Thanks a lot Neda and the rest of the team!

Was this review helpful? Yes
Neda S, Guest Relations Manager at BEST WESTERN Empire Palace, responded to this review

Dear Parvin770, Thank you for staying at Best Western Empire Palace Hotel, Istanbul and it is our pleasure to learn that you have enjoyed the services of our team members during your visit. We look forward to welcome you again in the not too distant future. Neda Shahsevan, Guest Relation. More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Amazing location with easy access to 2 tram stations and lots of small cafes and restaurants and pubs Cozy room and ambience which was really good especially compared to the price paid per night plus free shuttle service to and fro from the airport Vegetarian Jain food prepared with ease Super friendly staff that are always ready to help (Neda... More 

Was this review helpful? Yes
Neda S, Guest Relations Manager at BEST WESTERN Empire Palace, responded to this review

Dear aaryaashah, We are so pleased to hear you enjoyed your stay with us! Our staff takes pride in delivering the best service to our guests. We hope to have you back at the hotel in the near future. Best wishes from Best Western Empire Palace familly. Neda Shahsevan, Guest Relation. More 

1 review
5 of 5 stars Reviewed 1 week ago

It,s clean. Staff is friendly and helpful. And is conveniently located in the heart of sultan ahmet historic area. Close to transportation and tram. But can easily walk every where. Breakfast is included.

Was this review helpful? Yes
Neda S, Guest Relations Manager at BEST WESTERN Empire Palace, responded to this review

Dear Asima H, I am delightful to hear that you enjoyed your stay at Best Western Empire Palace Hotel! Thank you very much for placing our hotel on top of your list not only for quality, but also for service, which our staff works very hard for. I will definitely pass on your words to concierge as they will be... More 

Mumbai (Bombay), India
1 review
4 of 5 stars Reviewed 2 weeks ago

Travelled istanbul for local sight seeing first week of june from 3rd June to 6th June. What i loved the most of the hotel was its location & staff. Warm & true at heart, especially Guest relation manager Neda, Changez Khan & all other staff. Good room, don't expect the best of view but very close to all major sight... More 

Was this review helpful? Yes
Neda S, Guest Relations Manager at BEST WESTERN Empire Palace, responded to this review

Dear Harsh_Patel1988, Thank you for taking the time to review our hotel. I am happy to hear that you enjoyed your stay with us. Our staff takes pride in providing excellent service to our guests. Look forward to having you back at the hotel soon. Best wishes from Best Western Empire Palace familly. Neda Shahsevan, Guest Relation. More 

knowle uk
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Booked three nights 11/12/13 June superior double. On arrival the room was so small you couldn't swing a cat. Wen't down to reception to upgrade to triple superior. Cost 200 Euros cash no option. On leaving today I checked on line cost of upgrade for the above. Cost 72 pounds sterling. I queried this with reception before leaving no manager... More 

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Level Contributor
11 reviews
5 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Not a bad hotel for what we paid. Front desk staff were very helpful and spoke English well, they did all they could when asked. Breakfast was ok, not the best due to lack of variety but still pretty good. Room was unfortunately a bit noisey due to being cloae to the tram line and it was fairly clean but... More 

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Gold Coast, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Location is very central however it is very noisy our room overlooked the busy street with the tram going past regularly. We also had a very noisy air conditioner and the toilet leaked water. I wouldn't stay here again even though it is clean the rooms are very small. The breakfast is the worst breakfast I have had anywhere before,... More 

Was this review helpful? Yes 1
Neda S, Public Relations Manager at BEST WESTERN Empire Palace, responded to this review

Dear MarieAm59, Thank you for your candid review. Rest assured your candid feedback means a great deal to us. We are committed to regaining your loyalty. If you would kindly provide your email address, I would like to learn more about your stay and contact you personally. Sincerely, Neda Shahsevan, Guest Relation. More 

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