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Surmeli Istanbul

5.0 of 5 Prof. Dr. Bulent Tarcan Sok. No:3 Gayrettepe, Besiktas, Istanbul 34349, Turkey
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Surmeli Istanbul
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76 reviews from our community

Traveler rating
    13
    34
    21
    3
    5
See reviews for
12
19
9
16
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed 6 days ago NEW

yes, there's no air conditioner in room number 421!!! This is bad hotel i ever had. bad breakfast,bad rooms and receptions have a verey bad behavior.they haven't any respect for passengers! we are 6 persons and they gave us 3 rooms and each room had several problems and they didn't solve it in 7 days!!! shocking haaa!!!? bleave me, safe... More 

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EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Surmeli Guest, My name is Emre Abak, I am the Front Office Manager of the Surmeli İstanbul. Thank you for your honest opinion to the guest satisfaction system Trip Advisor. We are truly sorry to hear that your Surmeli Istanbul experience was not satisfactory. Our guests are our biggest asset at Surmeli. Actually, we have recent air conditioning system,... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 6, 2014

Nice hotel ... good service .. location is good .. one stop by metro far from taksim ..taxi stop nearby ... free wifi .. clean .. nice swimming pool .. everything is good in general ..I advice business and family groups to book here .. you ll love it

Was this review helpful? Yes 1
EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Surmeli Guest, Thank you for posting your feedback on TripAdvisor. I was very happy to read your review and i am glad to hear that you enjoyed your stay with us in this month. We do hope we have the opportunity to welcome you home in the not too distant future. Yours sincerely, More 

Shiraz, Iran
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 2, 2014

My second time visit to Istanbul, I knew that the Istanbul hotels are less than their stars. So i chose a five star hotel . The hotel is located in the central area 10 min away of Istiklal by taxi, 15 Lyra is the average taxi rental. There are many restaurants and shopping centers near . Hotel rooms are mostly... More 

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EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Surmeli Guest, My name is Emre Abak, I am the Front Office Manager of the Surmeli İstanbul. Thank you for your honest opinion to the guest satisfaction system Trip Advisor. We are truly sorry to hear that your Surmeli Istanbul experience was not satisfactory. Our guests are our biggest asset at Surmeli. I am not sure if your travel... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed November 19, 2014

This is my third or fourth stay in the Surmeli over 2 years and I will be back soon. The staff is exceptionally friendly and helpful. The business lounge offers a great location for work and relax with breakfast, snacks and drinks and also is a great location for meetings or even a meeting room for formal gatherings. The beds... More 

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EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Surmeli Guest, Thank you very much for sharing this post regarding your stay. I'm happy to read that you enjoyed your time with us. Please be assured that, I shared your review with the all of the team, as there can be no bigger motivator than our guests' comments. We look forward to welcoming you back in the nearest... More 

Istanbul, Turkey
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 1, 2014 via mobile

I stayed 9 days.. i can say that; Nice stuff very friendly, best housekeeping, good breakfast,good location but old furniture old design, night club and wedding parties are problem... there are so much noises... not very comfortable.. they dont give daily water unlike the other hotels. No gym and close pool. It is 6/10.

Was this review helpful? Yes
EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Surmeli Guest, My name is Emre Abak, I am the Front Office Manager of the Surmeli İstanbul. Thank you for your honest opinion to the guest satisfaction system Trip Advisor. We are truly sorry to hear that your Surmeli Istanbul experience was not satisfactory. Our guests are our biggest asset at Surmeli. I am not sure if your travel... More 

Newcastle, Australia
Contributor
12 reviews 12 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 28, 2014

Stayed before and after bus tour of Turkey. Obviously chosen for price to tour company, but perfectly adequate accommodation. A business hotel with conference facilities on the lower ground floor. Staff very helpful and attentive. Included breakfast buffet, typical of most hotels. Well priced restaurants close to hotel, fast food also if required. There is a major shopping mall with... More 

Was this review helpful? Yes 1
Houston, Texas
Senior Contributor
48 reviews 48 reviews
25 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed October 21, 2014

First thing that hit us entering this hotel was the smell, not a good smell, more like a sewage smell. We stayed here twice, first for 2 days at start of our bus tour and then 3 days at the end. We had problems from the start, they gave us a smoking room (we requested non-smoking), the hotel is not... More 

Was this review helpful? Yes 1
EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Surmeli Guest, My name is Emre Abak, I am the Front Office Manager of the Surmeli İstanbul. Thank you for your honest opinion to the guest satisfaction system Trip Advisor. We are truly sorry to hear that your Surmeli Istanbul experience was not satisfactory. Our guests are our biggest asset at Surmeli. I am not sure if your travel... More 

United States
Top Contributor
60 reviews 60 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed October 9, 2014

Surmeli hotel is a "minimalist" hotel. Their decor is minimal and adequate, you will not find it lacking anything. However, it is definitely not the 5-star category that they claim to be. It is a solid 3-star hotel. There is nothing luxurious about this hotel, it is very basic, whether it be the rooms or the food or the service.... More 

Was this review helpful? Yes 1
Melbourne
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 3, 2014

We stayed here with our tour, hotel is away from the main shopping area, you will need to walk 25 minutes or more to the nearest shopping complex. There are few nice and reasonably prices restaurants near hotel. Rooms are very dated and ours was very small, it didn't worry me that much since we didn't stay for long but... More 

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Sydney, Australia
Top Contributor
97 reviews 97 reviews
25 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed October 2, 2014 via mobile

I stayed here on my own September 2007 as part of the beginning of a five star two week tour around Turkey. It is an amazing 4 star hotel, in the heart of the new city. I went back to see the hotel in July 2012 and it is still amazing. However, as a solo female who loves to walk... More 

Was this review helpful? Yes 1
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Additional Information about Surmeli Istanbul

Address: Prof. Dr. Bulent Tarcan Sok. No:3 Gayrettepe, Besiktas, Istanbul 34349, Turkey
Location: Turkey > Istanbul
Price Range (Based on Average Rates): $
Hotel Class:5 star — Surmeli Istanbul 5*
Number of rooms: 201
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Also Known As:
Surmeli Istanbul Hotel Istanbul
Surmeli Hotel Istanbul
Istanbul Surmeli Hotel
Hotel Style:
#184 Business Hotel in Istanbul
#271 Luxury Hotel in Istanbul

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