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All 915 Istanbul hotels

Surmeli Istanbul

5.0 of 5 Hotel   |   Prof. Dr. Bulent Tarcan Sok. No:3 Gayrettepe, Besiktas, Istanbul 34349, Turkey
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Surmeli Istanbul
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56%
Ranked #510 of 915 hotels in Istanbul
A recent review
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168 people have reviewed this hotel

Traveler rating
    34
    54
    47
    17
    16
See reviews for
27
42
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50
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
1 review
3 of 5 stars Reviewed 5 days ago NEW

I am at this hotel now really it's very bad service i had a lot of problem : 1 - every time i want to open my door room i need to go to reception to send some one to open the door to me ! 2- it's only one power source in the room so i cant charge my... More

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Hamburg, Germany
1 review
1 of 5 stars Reviewed 1 week ago

I can't describe how terrible this hotel is, considering it being a "5 star hotel". Here is a few reasons: - Constant trouble with rooms keys, where you need the receptions to bring new cards. - Bad WiFi in the rooms - You can't pay deposit with VISA - The food is terrible - They charge approximately € 60 for... More

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Istanbul, Turkey
Contributor
14 reviews 14 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After walking into the hotel, dripping wet from the rain, I was warmly greeted by the reception staff. They quickly checked me in as I explained that I am currently living in Istanbul, but since my flat hasn't had electricity for the past 2 days - I just wanted to stay in a hotel to be comfortable and get some... More

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Rome, Italy
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for 3 nights on a business trip. Very nice business hotel. Good breakfast and good restaurant. Location is close to center. The staff is very kind and professional. Nice experience. I recommend this hotel.

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Los Angeles, California
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 15, 2014 via mobile

Yes, everyone states not to expect five stars but for what it is, a hotel, it does it's job well. The room doors all face the inside of an open circular design. The staff is very kind and professional. The restaurant on the first floor is good. From my experience, the air is not a central air unit although the... More

Was this review helpful? Yes 2
EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Surmeli Guest, We would like to thank you for staying with us at Surmeli Istanbul during your recent visit. It is indeed a great pleasure to learn that you enjoyed your stay with us and that our services have been satisfactory. We look forward to the pleasure of welcoming you back to Surmeli Istanbul in the near future. Kind... More

Mumbai (Bombay), India
Contributor
17 reviews 17 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 1, 2014

Stayed here for 5 nights on a business trip. Nice practical business hotel. Good breakfast spread is a plus. No gym is a negative. They have swimming pool though. Location is close to business district. Staff is well trained but some times lacks that going extra mile. Overall good experience

Was this review helpful? Yes
EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Surmeli Guest, Thank you for posting your feedback on TripAdvisor. I was very happy to read your review and i am glad to hear that you enjoyed your stay with us in this month. You had mentioned that not having gym center in our hotel as negative. Right it is negative matter for now , but we are having... More

Napier, New Zealand
Top Contributor
55 reviews 55 reviews
25 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 30, 2014

After having read a few "ordinary" reviews of this hotel we were pleasantly surprised to find a very nice hotel with excellent staff. OK this isn't the Old City, however, there are two malls within walking distance and more than one store close by to purchase water and a good range of food and various other items. Over the road... More

Was this review helpful? Yes 2
EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Surmeli Guest, Thank you very much for sharing this post, regarding your stay in June. I'm happy to read that you enjoyed your time with us. I shared your review with all of the team, as there can be no bigger motivator than our guests' comments. Hopefully we will have the pleasure to welcome you in a near future,... More

Houston, Texas
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 12, 2014

This property has gone through a big renovation. Result is a great & modern hotel...A business hotel with leisure touch. Great rooms, great business center, excellent kitchen with great Executive chef ....my...my when I compare this property to other five stars in Turkey....this hotel earned every star which was bestowed on the property....Staff is helpful and eager to please....Management is... More

Was this review helpful? Yes 1
EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Surmeli Guest, Thank you very much for sharing this post regarding your stay in June. I'm happy to read that you enjoyed your time with us and had a memorable visit. Please be assured that, I shared your review with the rest of the team, especially with great Executive chef, as there can be no bigger motivator than our... More

Melbourne, Australia
Top Contributor
68 reviews 68 reviews
24 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed June 4, 2014

Room is average, not 5 star quality. Hotel lets guest invite others to room to continue the party they had down stairs- wedding. A typical tour group hotel.Breakfast was good without being outstanding. Better located hotels around Istanbul to make use of the underground.

Was this review helpful? Yes 1
EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Surmeli Guest, My name is Emre Abak, I am the Front Office Manager of the Surmeli İstanbul. Thank you for your honest opinion to the guest satisfaction system Trip Advisor. We are truly sorry to hear that your Surmeli Istanbul experience was not satisfactory. Our guests are our biggest asset at Surmeli. I am not sure if your travel... More

Tehran Province, Iran
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed May 30, 2014

+points: Close to jevahir mall, and the subway Good breakfast menu Nice Turkish bath and spa service Helpful staff -points: Very ordinary room, air-conditioning is central and not in yr control Room service not a 5 star class, not even tooth brush in bath

Was this review helpful? Yes 6
EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Surmeli Guest, My name is EmreAbak, I am the Front Office Manager of the Surmeli İstanbul. Thank you very much for sharing this post regarding your stay. We are truly sorry to hear that your Surmeli Istanbul experience was not satisfactory. Our guests are our biggest asset at Surmeli. I am not sure if your travel plans will bring... More

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Additional Information about Surmeli Istanbul

Address: Prof. Dr. Bulent Tarcan Sok. No:3 Gayrettepe, Besiktas, Istanbul 34349, Turkey
Location: Turkey > Istanbul
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Surmeli Istanbul 5*
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Also Known As:
Surmeli Istanbul Hotel Istanbul
Surmeli Hotel Istanbul
Istanbul Surmeli Hotel

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#284 Luxury Hotel in Istanbul
Hotel Class
Official Description (provided by the hotel)
Welcome Home... ... more   less 
Number of rooms
201

Questions & Answers

Questions? Get answers from Surmeli Istanbul staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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