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Surmeli Istanbul

Prof. Dr. Bulent Tarcan Sok. No:3 Gayrettepe, Besiktas, Istanbul 34349, Turkey
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Surmeli Istanbul
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Surmeli Istanbul
Surmeli Istanbul
Surmeli Istanbul
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100 reviews from our community

Traveler rating
    21
    42
    27
    4
    6
See reviews for
14
22
9
33
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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  • German first
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  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
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English first
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    (23)
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    (19)
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    (28)
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Paris
Contributor
12 reviews 12 reviews
6 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 1 week ago

I was there for work, and I spent quite a long time at this hotel. The people are nice and friendly. They are always smiling and willing to help you. However, Internet connection is just awful. If you are lucky, you will get a room close to the signal (and there is one hotspot by floor !!), if not, you... More 

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Muscat, Oman
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Good Things: 1. Good location; food joints, carrefour, ATMs all within 2 minute walking distance. 2. Breakfast - pretty good spread. Things that could be better: 1. Overall ambience - does not have the look and smell of a 5 star. 2. Rooms - pretty small. 3. Smiles - some more will help; at the restaurants!

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1 review
2 of 5 stars Reviewed 2 weeks ago

very bad smell inside the hotel. very old building and not much clean. I got shocked when security guard didn't allow me to get inside because I was carrying 1 bottle of beer inside the bag!!!! she said me that it is our policy and guests won;t allowed to bring food or beverage to their rooms. how is that even... More 

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California
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Very very disappointed with my stay in this hotel. I was with my elderly father and the treatment we got in addition telling him to go back and forth when the keys didnt work. Typically a worker goes up the room to bring a key that works. Room was given smelled like there were a chimney smoking here, we called... More 

Was this review helpful? Yes 3
1 review
4 of 5 stars Reviewed February 27, 2015

Nice turkish bath. Free WiFi. Restaurants available nearby. Breakfast was not good. Far from taksim. Near to civaher. Good staf. Special thsnks to Mr. Ahmad. He is very cool man with good English accent.

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EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Kazem K, Thank you very much for sharing this post regarding your stay. I'm happy to read that you enjoyed your time with us and had a memorable visit. Please be assured that I shared your review with all of our staff. Our guests are our biggest asset at Surmeli. I hope you come back and visit us again... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 25, 2015

yes, there's no air conditioner in room number 421!!! This is bad hotel i ever had. bad breakfast,bad rooms and receptions have a verey bad behavior.they haven't any respect for passengers! we are 6 persons and they gave us 3 rooms and each room had several problems and they didn't solve it in 7 days!!! shocking haaa!!!? bleave me, safe... More 

Was this review helpful? Yes 3
EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Surmeli Guest, My name is Emre Abak, I am the Front Office Manager of the Surmeli İstanbul. Thank you for your honest opinion to the guest satisfaction system Trip Advisor. We are truly sorry to hear that your Surmeli Istanbul experience was not satisfactory. Our guests are our biggest asset at Surmeli. Actually, we have recent air conditioning system,... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 6, 2014

Nice hotel ... good service .. location is good .. one stop by metro far from taksim ..taxi stop nearby ... free wifi .. clean .. nice swimming pool .. everything is good in general ..I advice business and family groups to book here .. you ll love it

Was this review helpful? Yes 2
EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Surmeli Guest, Thank you for posting your feedback on TripAdvisor. I was very happy to read your review and i am glad to hear that you enjoyed your stay with us in this month. We do hope we have the opportunity to welcome you home in the not too distant future. Yours sincerely, More 

Shiraz, Iran
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 2, 2014

My second time visit to Istanbul, I knew that the Istanbul hotels are less than their stars. So i chose a five star hotel . The hotel is located in the central area 10 min away of Istiklal by taxi, 15 Lyra is the average taxi rental. There are many restaurants and shopping centers near . Hotel rooms are mostly... More 

Was this review helpful? Yes 1
EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Surmeli Guest, My name is Emre Abak, I am the Front Office Manager of the Surmeli İstanbul. Thank you for your honest opinion to the guest satisfaction system Trip Advisor. We are truly sorry to hear that your Surmeli Istanbul experience was not satisfactory. Our guests are our biggest asset at Surmeli. I am not sure if your travel... More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 19, 2014

This is my third or fourth stay in the Surmeli over 2 years and I will be back soon. The staff is exceptionally friendly and helpful. The business lounge offers a great location for work and relax with breakfast, snacks and drinks and also is a great location for meetings or even a meeting room for formal gatherings. The beds... More 

Was this review helpful? Yes 1
EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Surmeli Guest, Thank you very much for sharing this post regarding your stay. I'm happy to read that you enjoyed your time with us. Please be assured that, I shared your review with the all of the team, as there can be no bigger motivator than our guests' comments. We look forward to welcoming you back in the nearest... More 

Istanbul, Turkey
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 1, 2014 via mobile

I stayed 9 days.. i can say that; Nice stuff very friendly, best housekeeping, good breakfast,good location but old furniture old design, night club and wedding parties are problem... there are so much noises... not very comfortable.. they dont give daily water unlike the other hotels. No gym and close pool. It is 6/10.

Was this review helpful? Yes
EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Surmeli Guest, My name is Emre Abak, I am the Front Office Manager of the Surmeli İstanbul. Thank you for your honest opinion to the guest satisfaction system Trip Advisor. We are truly sorry to hear that your Surmeli Istanbul experience was not satisfactory. Our guests are our biggest asset at Surmeli. I am not sure if your travel... More 

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