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Hotel class 5.0 of 5
Prof Dr Bulent Tarcan Sokak No 3 | Gayrettepe, Istanbul 34349, Turkey
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Reviews you can trust

56% Recommend
3.0 of 5 stars 35 reviews
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2 of 5 stars
Sonny47   2 contributions
Manila, Philippines
Oct 25, 2009 | Trip type: Business

Room design is distastefully minimalist. Amenities are inadequate with only the basic provided. No clock radio or clock, common in 5 star hotels. Only 2 food outlets in the hotel with one open only for breakfast. Food quality is 3 on a scale of 5. English not widely spoken even at the front desk. Hotel is equipped with a very... more

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2 of 5 stars
chefcfp   1 contribution
San Francisco
Oct 11, 2009 | Trip type: Friends getaway

I stayed there last week. We booked a room with two beds a month before (I was traveling with a friend). When we checked in we were given a room with one bed but the clerk said nothing. I called when I got upstairs and they reluctantly sent a rollaway after informing me that they were full so I was... more

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3 of 5 stars
notjustapedagogue   17 contributions
Canada
Oct 8, 2009 | Trip type: Business

It's not a horrible place to stay, and I think it's actually known as (or thought to be) one of the better hotels in Istanbul. That being said, it really is just an average hotel in many respects. The good: -The breakfast is amazing. A very large buffet of fruit, veggies (tomato/cucumber), olives, cheese, breads, local pastries, bureka (hot pastry... more

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2 of 5 stars
tommy-moscow   3 contributions
Moscow
Jul 12, 2009 | Trip type: Friends getaway

i have stayed in this hotel in October 2008 with my friends for 4 days and i have discovered that i was fooled up by their gorgeous website.....this hotel deserve to be a 2-3 stars hotel by international standards.... the rooms furniture was old and definitely needs renovation , the bathrooms was clean but you have to call the room... more

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2 of 5 stars
saeedTehran   1 contribution
tehran
Jun 27, 2009 | Trip type: Family

we stayed for a week at this hotel. on the whole it was ok but not 5 star standard. the drainage in the bathroom kept getting blocked for no apparent reason. the air conditioner was not adequate and the look of the hotel from inside was not very appealing. our room was nice and clean on the 9th floor with... more

Management response from
Bayram Birnican, General manager

Management response Asst General Manager Sedef Oktay Dear Guest, We would like to thank for your reply concerning our hotel in Expedia website. Our guests feedback is very useful for us to improve our services. I would like to inform you that we will welcome our guest this year, with a our new '' ‘’Exclusive guest program'' which includes,offering and...

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5 of 5 stars
rawshan   1 contribution
manchester
May 27, 2009 | Trip type: Couples

I thought this was a great hotel. Read some reviews and I think people have just been unlucky. Our standard room on the 8th floor was cleaned every day, we used the safe in the room so no problems there. Breakfast was great a huge choice was available and if there was anything you wanted they would cook it up... more

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1 of 5 stars
aseelAmman   1 contribution
Amman
Oct 6, 2008

I have travelled many times and visited many countries and stayed in many hotels but this one was the worst hotel I have ever stayed in. noisy, dirty, untidy rooms in addition to that they are THIEVES , the third day in my stay there they entered my room and stall my purse including my money my credit cards ,I.D's... more

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4 of 5 stars
rsuresha   2 contributions
Bangalore
Sep 24, 2008 | Trip type: Business, Family

After reading the reviews, i was bit sceptical...but to my pleasant surprise, i found the hotel to be nice and convenient, Front desk staff very courteous and helpful ( especially Mr. Emre Abok), nice breakfast and good location. Overall experience was very good. ...Suresh Bangalore more

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1 of 5 stars
jpptraveller   1 contribution
japan
Sep 24, 2008 | Trip type: Couples

How can they refer themselves as 5-star hotel? Where had they dumped their pride as 5-star hotel? - Rude manner of hotel staff ; the reception person did not stop typing on his computer when customer talked to him. Even during replying the inquiry, he never stopped his typing thing. - Lack of hospitality ; It took more than half... more

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1 of 5 stars
Kwaja   1 contribution
Bangalore
Aug 12, 2008

If you were looking for a hotel styled after your 6th grade detention hall, look no further. This hotel, a "Five Star" deserves no more credibility than a [-------] off Indifferent Street. The staff couldn't care less about their guest comfort. The air conditioning wouldn't work and the only response we got the front desk was "Not my problem. What... more

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Surmeli Istanbul Also Known As

  • Surmeli Hotel Istanbul
  • Surmeli Hotel
  • Istanbul Surmeli Hotel
Address: Prof Dr Bulent Tarcan Sokak No 3 | Gayrettepe, Istanbul 34349, Turkey
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