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Surmeli Istanbul

Prof. Dr. Bulent Tarcan Sok. No:3 Gayrettepe, Besiktas, Istanbul 34349, Turkey
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Surmeli Istanbul
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120 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
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    (120)
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    (38)
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    (28)
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Tehran, Iran
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel Surmeli for me as a business traveler: Pros: Very good, fresh and variant breakfast Good Wifi speed in 3 top floors (executive floors) Cons: Bad smell in rooms from bathroom and toilet area Not so friendly receptionists Need some renovation in rooms in other floors

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Milton Keynes, United Kingdom
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From the moment we arrived to the moment we left all the staff bent over backwards to help. I arrived without a reservation and within a few minutes I was checked in and being shown to my room. The pool area was on the small side but I don’t see this being an issue and there were plenty of spare... More 

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Kailua-Kona, Hawaii
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I spent 5 nights at this hotel. It wasn't in a touristy area but it wasn't too far to get to main tourist sights. We had the breakfast buffet every morning which was plentiful. We had the dinner buffet 2 times which had many choices.

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1 review
4 of 5 stars Reviewed May 23, 2015

it was perfect. breakfast was very tasty .employee was friendly and sociable i enjoyed to stay at surmeli hotel .there are many bar and cofee and restaurant near hotel .there is a meat and kebab restaurant in front of hotel its foods are very delicious. there is a park 200 meters away hotel. gavahir mall is 5 minute away hotel.

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Edmonton, Canada
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 21, 2015

The hotel is very clean and neat, yes you do feel safe as you go through the security scanner. The first 2 nites the hotel room was larger ( we had two single beds)10 or 11 floor with a nice view however the rugs did need cleaning. When we returned after a 14 bus tour of Turkey we stayed in... More 

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Tehran, Iran
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed May 15, 2015

the hotel is generally good, the lobby is fine and the staff are trained (as far as I realized), the security is fine because there is a X-ray gate at the entrance, it gave me the feeling of being secured. it was the second time I was there due to the business considerations and because of that I was familiar... More 

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1 review
4 of 5 stars Reviewed May 13, 2015 via mobile

We stayed 3 days in surmeli hotel . We didn't have bad experience but the service wasn't enough for a 5 star hotel . We didn't have touspast in our bathroom ,one of our shower gel had used ,blankets were dirty and breakfast wasn't fresh especially braids were old. One day that we came back hotel from outside we fund... More 

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Bengaluru (Bangalore), India
2 reviews
3 of 5 stars Reviewed May 10, 2015

To make it simple, a look at its +s and -s Positives: 1. Great location. Quite close to malls like Cevahir and business zones. Close to the happening zones of the city. Around 6 odd kilometers from Taksim. 2. Largely helpful and courteous staff Negatives: 1. Almost non-existent vegetarian options in menu (for vegetarians/ vegans, this place is not recommended)... More 

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EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Vineeth_r_c, Thank you very much for sharing this post regarding your stay. I'm happy to read that you enjoyed your time with us. I regret to learn about your discomfort. Our guests are our biggest asset at Surmeli. I am not sure if your travel plans will bring you back to Istanbul in the future, I would love to... More 

1 review
2 of 5 stars Reviewed May 9, 2015

Bad food, bad rules. Can't take alcohol inside the hotel. They won't say anything about this rule untill you buy and take it to the room. Overall bad experience. Bathrooms are congested. Breakfast was not at all good.

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EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Surmeli Guest, My name is EmreAbak, I am the Front Office Manager of the Surmeli İstanbul. Thank you for your honest opinion to the guest satisfaction system Trip Advisor. We are truly sorry to hear that your Surmeli Istanbul experience was not satisfactory. Our guests are our biggest asset at Surmeli. I am not sure if your travel plans... More 

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Antalya, Turkey
Level Contributor
106 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 219 helpful votes
5 of 5 stars Reviewed May 7, 2015

This very well known Turkish chain hotel has recently renovated and pleased to see that they continue the great hospitality as their tradition..Just visited for a quick lunch at the Ruga Braserie, located at the ground floor of the hotel...The food, service and the decoration were all satisfying and the asparagus soup was superb...Will visit again...

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EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Surmeli Guest, Thank you very much for sharing! It is a great pleasure to read that you were happy with your decision and you enjoyed your stay. We look forward to welcoming you back in the nearest future... Best regards, Emre Abak Front Office Manager More 

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