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Surmeli Istanbul

Prof. Dr. Bulent Tarcan Sok. No:3 Gayrettepe, Besiktas, Istanbul 34349, Turkey
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Surmeli Istanbul
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113 reviews from our community

Traveler rating
    25
    47
    29
    6
    6
See reviews for
15
25
10
38
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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  • All months
    (113)
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    (36)
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    (19)
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    (30)
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    (28)
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1 review
4 of 5 stars Reviewed 4 days ago NEW

it was perfect. breakfast was very tasty .employee was friendly and sociable i enjoyed to stay at surmeli hotel .there are many bar and cofee and restaurant near hotel .there is a meat and kebab restaurant in front of hotel its foods are very delicious. there is a park 200 meters away hotel. gavahir mall is 5 minute away hotel.

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Edmonton, Canada
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel is very clean and neat, yes you do feel safe as you go through the security scanner. The first 2 nites the hotel room was larger ( we had two single beds)10 or 11 floor with a nice view however the rugs did need cleaning. When we returned after a 14 bus tour of Turkey we stayed in... More 

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Tehran, Iran
Contributor
15 reviews 15 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

the hotel is generally good, the lobby is fine and the staff are trained (as far as I realized), the security is fine because there is a X-ray gate at the entrance, it gave me the feeling of being secured. it was the second time I was there due to the business considerations and because of that I was familiar... More 

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1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed 3 days in surmeli hotel . We didn't have bad experience but the service wasn't enough for a 5 star hotel . We didn't have touspast in our bathroom ,one of our shower gel had used ,blankets were dirty and breakfast wasn't fresh especially braids were old. One day that we came back hotel from outside we fund... More 

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Bengaluru (Bangalore), India
2 reviews
3 of 5 stars Reviewed 2 weeks ago

To make it simple, a look at its +s and -s Positives: 1. Great location. Quite close to malls like Cevahir and business zones. Close to the happening zones of the city. Around 6 odd kilometers from Taksim. 2. Largely helpful and courteous staff Negatives: 1. Almost non-existent vegetarian options in menu (for vegetarians/ vegans, this place is not recommended)... More 

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EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Vineeth_r_c, Thank you very much for sharing this post regarding your stay. I'm happy to read that you enjoyed your time with us. I regret to learn about your discomfort. Our guests are our biggest asset at Surmeli. I am not sure if your travel plans will bring you back to Istanbul in the future, I would love to... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

Bad food, bad rules. Can't take alcohol inside the hotel. They won't say anything about this rule untill you buy and take it to the room. Overall bad experience. Bathrooms are congested. Breakfast was not at all good.

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EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Surmeli Guest, My name is EmreAbak, I am the Front Office Manager of the Surmeli İstanbul. Thank you for your honest opinion to the guest satisfaction system Trip Advisor. We are truly sorry to hear that your Surmeli Istanbul experience was not satisfactory. Our guests are our biggest asset at Surmeli. I am not sure if your travel plans... More 

Travelers are raving about these Istanbul hotels

Antalya, Turkey
Top Contributor
103 reviews 103 reviews
18 hotel reviews
217 helpful votes 217 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This very well known Turkish chain hotel has recently renovated and pleased to see that they continue the great hospitality as their tradition..Just visited for a quick lunch at the Ruga Braserie, located at the ground floor of the hotel...The food, service and the decoration were all satisfying and the asparagus soup was superb...Will visit again...

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EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Surmeli Guest, Thank you very much for sharing! It is a great pleasure to read that you were happy with your decision and you enjoyed your stay. We look forward to welcoming you back in the nearest future... Best regards, Emre Abak Front Office Manager More 

Senior Contributor
28 reviews 28 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

They need to refresh itself. I mean it has everything a 5star hotel would normally have but I'm not going to agree with wholes in bed sheets and old dirty wall -papers, as well as very limited food choice in the breakfast. Ideally, they add sound proof as I know too much about the family with kids next door, now.... More 

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EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Katia S, Thank you very much for sharing this post regarding your stay. I'm happy to read that you enjoyed your time with us. I regret to learn about your discomfort. Our guests are our biggest asset at Surmeli. I am not sure if your travel plans will bring you back to Istanbul in the future, I would love... More 

Paris
Contributor
12 reviews 12 reviews
6 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed April 20, 2015

I was there for work, and I spent quite a long time at this hotel. The people are nice and friendly. They are always smiling and willing to help you. However, Internet connection is just awful. If you are lucky, you will get a room close to the signal (and there is one hotspot by floor !!), if not, you... More 

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EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Arno4021, Thank you very much for sharing this post regarding your stay. I'm happy to read that you enjoyed your time with us. I regret to learn about your discomfort. Our guests are our biggest asset at Surmeli. I am not sure if your travel plans will bring you back to Istanbul in the future, I would love to... More 

Muscat, Oman
Contributor
12 reviews 12 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 16, 2015

Good Things: 1. Good location; food joints, carrefour, ATMs all within 2 minute walking distance. 2. Breakfast - pretty good spread. Things that could be better: 1. Overall ambience - does not have the look and smell of a 5 star. 2. Rooms - pretty small. 3. Smiles - some more will help; at the restaurants!

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EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Surajit L, Thank you very much for sharing this post regarding your stay. I'm happy to read that you enjoyed your time with us. I regret to learn about your discomfort. Our guests are our biggest asset at Surmeli. I am not sure if your travel plans will bring you back to Istanbul in the future, I would love... More 

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