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Carlton Hotel

4.0 of 5
Fevziye Caddesi No 22 | Sehzadebasi, Istanbul 34470, Turkey
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Carlton Hotel
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Ranked #712 of 978 Hotels in Istanbul
A recent review
5 of 5 stars reviewed 1 week ago
koray k London, United Kingdom
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15 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

I've stayed in many hotels, but I've never had the experience of being truly welcomed in the way I was at the Carlton Hotel Istanbul.Beautiful, peaceful, well-appointed. The people that works there also very polite. I stayed 4 nights and I don't have any complaints. I would recommend the spa service everyone, it was one of the best.

Review collected in partnership with this hotel

Was this review helpful? Yes
Kaan T, General Manager at Carlton Hotel, responded to this review

Dear 'koray k', Thank you so much for your fantastic review of our hotel. I'm thrilled to hear that you had a comfortable stay and the service. Kindly rest assured that we will share your kind comments with our team and congratulate them on a job well done! Thank you for your patronage and look forward to welcoming you and... More 

ISTANBUL
1 review
4 of 5 stars Reviewed 2 weeks ago

Rooms were comfortable and very clean, staffs are very friendly and helpful. The buffet breakfast is good. The tramway is very close , just around 3 min walking distance and very close to historical places

Review collected in partnership with this hotel

Was this review helpful? Yes
Kaan T, General Manager at Carlton Hotel, responded to this review

Dear 'HOPELIFE', First of all, thank you very much for taking the time to post this wonderful review. I am truly glad to have exceeded your expectations with our central location, breakfast and room comfort. Also I am really happy to hear the efficiency and kindness of our staff made your stay memorable. Your kind words and accolades to our... More 

München, Deutschland
2 reviews
1 of 5 stars Reviewed 3 weeks ago

I booked this hotel because of its close location to sights, good access to public transport, the reportedly recent renovation. Several issues arose during my trip which has driven me to write my first hotel review in my life, because I don't want anyone to have to go through the same experience. For example: On my arrival I asked how... More 

Was this review helpful? Yes 1
Munich, Germany
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I spent 2 nights in this hotel and I have a few complains: - The double room was the same price as the single room. Both had two beds. Price per night for me (through Expedia) was 33 euros, but the real price was 85 per night. - When asked if I could include an additional guest in my room... More 

Was this review helpful? Yes 1
Kaan T, General Manager at Carlton Hotel, responded to this review

Dear 'VictorRp1982', Thank you very much for choosing Carlton Hotel for your recent stay in Turkey. I apologise for your experience room prices and regarding your complaint we would like to kindly inform you that we have shared the issues with our related departments also your complaint has been discussed by the hotel’s management. These events are not reminiscent of... More 

London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 24, 2015

We stayed here for 4 nights whilst we did a bit of sightseeing in Istanbul. WThey let us drop off our bags early morning and head off for the day. The tram station is quite literally 3 minutes walking distance, as is a few little shops which came in really handy for those in room snacks. . Beds comfortable and... More 

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Kaan T, General Manager at Carlton Hotel, responded to this review

Dear 'cakcos', First of all I would like to thank you for choosing to stay Carlton Hotel for accommodation need in Istanbul and taking time to post this wonderful review. I am glad to hear that you enjoyed from our convenient location, room comfort to breakfast offerings.This is something that we take great pride in so our team will be... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 10, 2015

it is not a good hotel, they are not serious, our reservation was canceled without reason, and they do not send notification to warn us, there the receptionist offered us a poor room with the same price, we refused of course, and we found an other hotel.

Was this review helpful? Yes 2
Kaan T, General Manager at Carlton Hotel, responded to this review

Dear 'Outhman H', First of all thank you for taking time to post this review. I am extremely disappointed to hear details of your reservation experience. I would kindly inform you that I have already shared your complaints with our relevant department and asked their attention to guest response. It is my genuine hope that you provide us with another... More 

Iran
1 review
5 of 5 stars Reviewed January 28, 2015

I and my family stayed at Carlton hotel from 20 jan to 26 jan 2015 . staff was really friendly and helpfull Mr Erkan is very good man and helped us . room was so clean , breakfast was wonderful . good location and perfect service , I will come back to Istunbul again and I will stay over here... More 

Was this review helpful? Yes
Kaan T, General Manager at Carlton Hotel, responded to this review

Dear Abdolah H, Thank you very much for having taken the time to write a review on TripAdvisor. Feedback such as yours is a big motivation for our team, once again thank you. We are glad to hear that we were able to fulfill your expectations. Looking forward to welcoming you back again in the not too distant future. Kind... More 

Dubai, United Arab Emirates
Senior Contributor
46 reviews 46 reviews
25 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed January 14, 2015

Hotel is centrally located near IST main tourist area. about 20mins walk /10mins train ride to Sultanhamet. we went in winter so we prefer to take the train as it was cold. Breakfast is nice and hearthy, considering the low rate of hotel. Had a nice chat with other guests at the hotel during breakfast. Room was clean but toilet... More 

Was this review helpful? Yes 1
Kaan T, General Manager at Carlton Hotel, responded to this review

Dear 'julian100', First of all, thank you very much for choosing to stay at Carlton Hotel and for taking the time to post this wonderful review. I am really glad to have exceeded your expectations and you had a nice stay here. I hope we will host you on your next trips to the city. Kind Regards, Kaan Tughan General... More 

Athens, Greece
Senior Contributor
23 reviews 23 reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 7, 2015

It's an economic hotel not that fantastic but is close to a metro station less than 5 minutes and the staff is friendly. The speed of the wifi is problematic and the heat in the room also, or too cold (as it was of my friends) or too hot like mine!! The breakfast is great and you can have SPA... More 

Was this review helpful? Yes 3
Kaan T, General Manager at Carlton Hotel, responded to this review

Dear 'Hristina P98', Thank you very much for taking time to post your review on TripAdvisor. I am really glad to hear that you satisfied about our hotel location, friendly staff and breakfast in the hotel. Regarding your complaint, I would like to kindly inform you that I have shared the issue with the relevant department. Look forward to welcoming... More 

Milan, Italy
Contributor
15 reviews 15 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 3, 2015

the first night, i found the sink inside the bathroom was blocked,brushing your teeth and rinsing it was really awful when the water does not go down. the next morning i reported readily this to the reception, and at the same time my friends told me that there's something wrong too to their rooms i booked for them. One says,... More 

Was this review helpful? Yes 1
Kaan T, General Manager at Carlton Hotel, responded to this review

Dear RackyV, First of all we would like to thank you for choosing Carlton Hotel for your accommodation need in Istanbul. I value your feedback greatly and I was really very concerned when I read about your experience. It is our goal to provide the highest level of customer service. I have shared your problems with our relevant departments of... More 

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