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All 885 Istanbul hotels

BEST WESTERN Citadel Hotel

4.0 of 5 Hotel   |   Kennedy Caddesi Sahil Yolu No.32, Istanbul 34400, Turkey (Ataturk Airport)
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85%
Ranked #171 of 885 hotels in Istanbul
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
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274 people have reviewed this hotel

Traveler rating
    137
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The hotel is very well located to key places to visit such as Topkapi Palace, Blue Mosque, Aisophia, Cistern Mosque. Accommodations are adequate with a very nice view to the Marmara Sea. Complete breakfast included in the price. The staff is extremely helpful, always available to assist you in your requests. During the visit we needed a wheelchair, and the... More

Was this review helpful? Yes 1
Signal Mountain
Contributor
15 reviews 15 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Mr Murat Altun ,the Manager and his staff have gone out of their way during out stay, very friendly and accommodating staff . Perfect location to all the great attractions, very short walking distance to the Grand Bazaar, Blue Mosque, Hagia Sophia and a lot more. The breakfast is included and is outstanding. We will definitely stay at the Citadel... More

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BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review

My Dearest guest, I would like to thank you for your review and it is very nice and important for me to hear that you very much enjoyed your stay. Such comments motivates us more than anything and shows us we are on the right path. Of course we have some points to improve, we are all working on these.... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The location to all attractions is great you can walk everywhere. Grand Bizarre, Blue Mosque, Hagia Sophia, Palace. Hotel is clean and has a very friendly and accommodating staff. Breakfast was included in the price and had a very good selection. We would definitely stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review

Dear Valued Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We... More

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a great hotel mainly because of the location. The rooms were a bit small but we managed. We got a rally nice view if the waterside. The breakfast was really good and the breakfast staff were very friendly. The front desk staff weren't always the nicest. They did offer one way complimentary ride to or from the airport.... More

Was this review helpful? Yes
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review

Dear Valued Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We... More

birmingham
Reviewer
5 reviews 5 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is a 20 minute taxi ride from Ataturk Airpot, costing between 30 to 40 turkish lira, depending upon traffic. At the airport, you will be approached by a number of shuttle transfer companies that will charge you a fortune to use their services. A taxi is by far more convenient and much cheaper. Make sure however that the... More

Was this review helpful? Yes 3
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review

Dear Valued Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We... More

Brampton, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I were in Istanbul for a long awaited vacation we chose Best Western Citadel because of its location and for being a part of an established chain. Best Western Citadel's location in Sultan Ahmet was outstanding, almost everything was within walking distance, our bedroom faced the Sea of Marmara with an amazing view. The hotel itself was... More

Was this review helpful? Yes 2
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review

Dear Valued Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We... More

Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Best Western Citadel for 8 days and found it to be ideally situated for all the major tourist sites in the old part of Istanbul. We have stayed at a number of BW hotels around Europe and this is the first one that offered evening meals which was very helpful after a heavy day trekking around... More

Was this review helpful? Yes 2
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review

Dear Valued Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We... More

Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Best Western Citadel has a great location in that it is right on the road to the airport, on the shore of the Marmara Sea, and is also just a short walk from the great sights of Sultanahmet (Blue Mosque, Hagia Sophia, etc.). We had a very pleasant third floor family suite with a great view of the Marmara,... More

Was this review helpful? Yes 1
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review

Dear Valued Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We... More

Basingstoke, United Kingdom
Contributor
20 reviews 20 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I had a number of issues from arrival and my thoughts about the hotel also went downhill. When I arrived I was told I hadn't booked but then 10 mins later they found it. When they showed me the room it didn't have a bath. When I complained they didn't seem to believe me so checked with the booking site... More

Was this review helpful? Yes
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review

Dear Guest, Thank you for taking your time to write your comments after your recent visit on Trip Advisor. we were sorry to learn that you were disappointed with your recent stay at our hotel and would apologise for this negative experience. We always endeavour to offer the highest level of service and it would appear that on this occasion... More

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

A very pleasant hotel. Lovely views across the Sea of Marmaris which is just across the (busy) road from the hotel. Less than ten minutes walk from the Blue Mosque and other old City attractions - but uphill on wobbly cobbles for those with walking problems or really quaint and authentic for those without. No complaints about the room which... More

Was this review helpful? Yes 1
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review

Dear Valued Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We... More

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Additional Information about BEST WESTERN Citadel Hotel

Also Known As:
Best Western Istanbul
Istanbul Best Western
Address: Kennedy Caddesi Sahil Yolu No.32, Istanbul 34400, Turkey
Phone Number:
Location: Turkey > Istanbul > Ataturk Airport
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
#97 Family Hotel in Istanbul
#101 Luxury Hotel in Istanbul
#179 Business Hotel in Istanbul
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Citadel Hotel 4*
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