We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Citadel Hotel

#176 of 973 Hotels in Istanbul
Certificate of Excellence
Hotel website
Hotel deals
Kennedy Caddesi Sahil Yolu No.32 | Ahirkapi, Istanbul 34400, Turkey
Offers & Announcements
25% off room rate
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
BEST WESTERN Citadel Hotel
Professional photos View all
Browse nearby
BEST WESTERN Citadel Hotel
Review This Hotel

330 reviews from our community

Traveler rating
    180
    111
    30
    6
    3
See reviews for
86
101
18
35
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (330)
  • Mar-May only
    (93)
  • Jun-Aug only
    (81)
  • Sep-Nov only
    (97)
  • Dec-Feb only
    (59)
All months
Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

My flight was too late and arrived only close to midnight. Check in was smooth but room allocated was too small for 2 members. Breakfast was good and travel & tourism arrangement were good. Check out had a horrible experience with overcharging - though I paid for extra person. Finally after showing proof of email the refund was made after... More 

Review collected in partnership with Cleartrip

Was this review helpful? Yes
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review

Dear Guest, Thank you for taking the time to write a feedback after your stay in our Hotel . We are happy to read, that you enjoyed your stay in our Hotel, especially the excellent accommodation and our friendly staff. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important... More 

Caloocan, Caloocan, Philippines
Top Contributor
140 reviews 140 reviews
33 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Actually we booked few days in this hotel. But there was no mention on web that there is a construction repair on- going, even when we arrived we were not told about it. We come from the airport it was about 4:30. We were so tried only when we were in the room that we notice the chipping noise. I... More 

Was this review helpful? Yes
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review

Dear Guest Thank you for writting your ideas and experiences regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for... More 

Zagreb, Croatia
1 review
5 of 5 stars Reviewed 4 weeks ago

It was our first visit to Istanbul, and we stayed here for 3 nights. EXCELLENT hotel, location, room with sea view, VERY KIND staff, very good breakfast. Definitely, this is a hotel to reccommend to everyone. And definitely will choose this hotel again! SUPER!

Was this review helpful? Yes
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review

Dear Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN CITADEL HOTEL”. We are forever grateful that you shared your ideas with us and other travelers. Our aim is just to make satisfy our guest to have a memorable and pleasant... More 

Leeds, United Kingdom
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 20, 2015 via mobile

Stopped here only for lunch on a cruise excursion where there must have been over 100 covers and whilst it was a set menu, the service and quality of the food and wine was excellent. The total appearance of the reception and adjoining areas were fresh bright and clean. The staff friendly and efficient and with the added bonus of... More 

Was this review helpful? Yes
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review

Dear Guest, Thank you for your nice feedback after your stay in our Hotel, I would like to say that we are always honoured to welcome you to “on BEST WESTERN CITADEL HOTEL”. We are happy to read that you enjoyed your stay and would be very pleased to welcome you again, next time you visit Istanbul Best regards Aytekin... More 

Doha, Qatar
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 6, 2015

having an excellent view on Marmara sea , staff is very friendly and helpful, location is excellent and very near from the most famous attractions wifi connection was good ... room were tidy n clean but not big tip ... choose the rooms with balcony on the first floor ...

Was this review helpful? Yes 2
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review

Dear Guest, Thank you for your nice feedback after your stay in our Hotel, I would like to say that we are always honoured to welcome you to “on BEST WESTERN CITADEL HOTEL”. We are happy to read that you enjoyed your stay and would be very pleased to welcome you again, next time you visit Istanbul Best regards Aytekin... More 

Jeddah, Saudi Arabia
1 review
5 of 5 stars Reviewed December 30, 2014

This was my family's first trip to Istanbul, in fact, since we now live in Jeddah, KSA, this was our first trip as a family in the Middle East. Neither Istanbul nor the hotel disappointed. The staff was always helpful and available with everything from arranging taxi rides to helping me after I forgot the passcode to the in-room safe.... More 

Was this review helpful? Yes
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review

Dear Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “on BEST WESTERN CITADEL HOTEL. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will... More 

St. Catharines, Canada
Contributor
14 reviews 14 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 15, 2014

We stayed here for 2 nights on a recent vacation to Turkey. We enjoyed the central location where it was very easy to pop back to the hotel to use the washroom or change clothes during a full day visiting the sites and enjoying the cuisine. We found them to be very accommodating as we arrived in the morning (after... More 

Was this review helpful? Yes
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review

Dear Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN CITADEL HOTEL”. We are forever grateful that you shared your ideas with us and other travelers. Our aim is just to make satisfy our guest to have a memorable and pleasant... More 

High Wycombe, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 3, 2014

Hotel was in a good location, although you have to climb to the nearby attractions. The staff were really helpful and friendly. The room was clean and the breakfast was good. The one issue is that the rooms are really tiny for a couple, if you have any luggage and there is nowhere to stow a case!

Was this review helpful? Yes 3
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review

Dear Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “on BEST WESTERN CITADEL HOTEL. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will... More 

Baltimore, Maryland
2 reviews
5 of 5 stars Reviewed October 28, 2014

This was my business trip and this hotel was great pick. I will definitely stay at this hotel again next time I visit Istanbul. As women I would feel very comfortable to stay alone at this hotel, but this is great place for families, couples and groups. Room was absolutely gorgeous, completely remodeled and clean. Bad was very comfortable and... More 

Was this review helpful? Yes
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review

Dear Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “on BEST WESTERN CITADEL HOTEL. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will... More 

Melbourne, Australia
Top Contributor
190 reviews 190 reviews
30 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed October 26, 2014

My tour group came here for dinner. Since they are Malaysian Chinese, Citadel gave them traditional chicken chop, a favourite in Malaysia. Nice crepe & veggie entree & finished off with fruit. The service was good & professional, plus there is a great view of the Sea of Marmara.

Was this review helpful? Yes 2
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review

Dear Guest, Thank you for your nice feedback after your stay in our Hotel, I would like to say that we are always honoured to welcome you to “on BEST WESTERN CITADEL HOTEL”. We are happy to read that you enjoyed your stay and would be very pleased to welcome you again, next time you visit Istanbul Best regards Aytekin... More 

Questions? Get answers from hotel staff and past guests. Ask a question

141 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (112)
Viewed
Hotel & grounds (23)
Viewed
Family/play areas (1)
Viewed
View from room (23)
Viewed
Dining (17)
Viewed
Room/suite (16)
Viewed
Bathroom (3)
Viewed
Pool/beach area (1)
Viewed
Other (28)

Management photos: Courtesy of the property manager

Viewed
All management photos (29)
Viewed
Hotel & grounds (4)
Viewed
Dining (7)
Viewed
Room/suite (4)
Viewed
Other (14)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question