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DoubleTree by Hilton Istanbul - Old Town

#194 of 1,070 Hotels in Istanbul
Certificate of Excellence
5.0 of 5
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Ordu Caddesi No 31, Istanbul 34130, Turkey
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DoubleTree by Hilton Istanbul - Old Town
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1,518 Reviews from our TripAdvisor Community

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London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Spotlessly clean with polite and very helpful staff. Great location right by the tram for visiting all the sites and the Asian side. Business centre very useful. Only small issue was lack of decent nearby restaurants but that's hardly the hotels fault. Excellent food available in the roof top bar and restaurant

Helpful?
Thank Wattsphotography
DoubleTree_OldTownn, General Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this review

Dear Guest, Many thanks for your kind feedback. I am very delighted to learn that you have enjoyed your stay and our services. We hope to welcome you back soon. Sincerely, İsmail İnözü Asst. General Manager DoubleTree by Hilton Istanbul Old Town More 

Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The hotel was okay, i wouldnt call it 5 star. I went for our anniversary to the hilton in istanbul and we received a room right by construction. We had jusg arrived from a long flight and could not sleep at all. We wanted to change rooms but couldnt and so we didnt have such a great time. The decor... More 

Helpful?
1 Thank Atara K
DoubleTree_OldTownn, General Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this review

Dear Guest, Thank you for sharing your comments about your stay. We appreciate your positive comments, as well as your constructive feedback which I have already shared with the team and I will follow up personally. Apologies for any expectation that we may have failed to fulfill. We always endeavour to offer the highest level of service and appreciate your... More 

manchester
Level Contributor
45 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 1 week ago

stayed here last year with family. Business trip this time NIce modern hotel in the area, most are dated and not really 4/5* to European standards. Convienent, close to tram stop, 2 mins away 15 mins walk to blue mosque. HAd breakfast this time- best to skip, not missing much and better variety outside! If you're thinking, book!!!

Helpful?
Thank holidaymaster
DoubleTree_OldTownn, General Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this review

Dear Guest, Many thanks for your kind feedback. I am very delighted to learn that you have enjoyed your stay and our services. We hope to welcome you back soon. Sincerely, İsmail İnözü Asst. General Manager DoubleTree by Hilton Istanbul Old Town More 

Acre, Israel
1 review
5 of 5 stars Reviewed 1 week ago

We stayed for 3 nights for a buisness trip Our great experience begun with a complimentary hot cookie on acold snowing day,we got acity view room that was well furnished and very clean,very good wifi,good breakfast,beautifull spa,excellent location and above of all great service from the staff specialy from the gorgeos reservation manager Ms Burcu highly recommended and we would... More 

Helpful?
Thank kjarrar
DoubleTree_OldTownn, General Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this review

Dear Guest, Thank you for taking your time to write your comments after your recent visit on Trip Advisor. I was delighted to read that you had positive thoughts about your stay at our hotel and you found all of our team members to be very helpful. Comments such as yours are shared with all of our Team Members as... More 

Westminster, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The customer service was very inconsistent. Some staff members went above and beyond to accommodate, while others made you feel like you were bothering them. The best features of this hotel was the spa/Turkish bath and location.

Helpful?
Thank Cecilia N
DoubleTree_OldTownn, General Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this review

Dear Guest, Thank you for sharing your comments about your stay. We appreciate your positive comments, as well as your constructive feedback which I have already shared with the team and I will follow up personally. Apologies for any expectation that we may have failed to fulfill. We always endeavour to offer the highest level of service and appreciate your... More 

Sligo, Ireland
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Great Old Town location; Design and materials to a very high standard; Clean; Superb attention to customer comforts / needs; Top drawer staff who are delivering an excellent experience.Such a pleasure to come in from walking 15 km through the streets of the Old Town to melt into the most professional of spa facilities. Keep it up, I look forward... More 

Helpful?
Thank ResponsibleTravels
DoubleTree_OldTownn, General Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this review

Dear Guest, Thank you very much for taking your time to share these good comments. We are glad to see that you enjoyed your stay in our hotel. We look forward to welcoming you back soon. Sincerely, İsmail İnözü Asst. General Manager DoubleTree by Hilton Istanbul Old Town More 

Raleigh, North Carolina
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I visited this hotel while in Istanbul for 3 days for business. I had 2 meetings on opposite sides of the city, so a centrally located hotel was perfect and this location is very close to some of the major local attractions. Positive: - bathroom - this is the first hotel I've ever stayed in anywhere where the water pressure... More 

Helpful?
Thank J M
DoubleTree_OldTownn, General Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this review

Dear Guest, Thank you for sharing your comments about your stay. We appreciate your positive comments, as well as your constructive feedback which I have already shared with the team and I will follow up personally. Apologies for any expectation that we may have failed to fulfill. We always endeavour to offer the highest level of service and appreciate your... More 

Omaha, Nebraska
Level Contributor
121 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel stands out in so many ways. First the staff were excellent and very helpful. Second the hotel itself looks very nice and the rooms were perfect. Finally and most importantly, it's close to the Grand Bazaar, Blue Mosque, Hagia Sofia and so many of the other tourist sites. One can easily ride the metro/tram from the airport (it... More 

Helpful?
Thank ronin308
DoubleTree_OldTownn, General Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this review

Dear Guest, Thank you very much for taking your time to share these good comments. We are glad to see that you enjoyed your stay in our hotel. We look forward to welcoming you back soon. Sincerely, İsmail İnözü Asst. General Manager DoubleTree by Hilton Istanbul Old Town More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

There is no better place to stay if you want to cover all the highlights of Old Town Istanbul. Traveling with 2 & 4 yr olds, it was important to be able to go back to the hotel for naps, so being able to take a 5 min train ride to the whole Sultanahmet area (Aya Sophia, Blue Mosque, Underground... More 

Helpful?
Thank Cindy S
DoubleTree_OldTownn, General Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this review

Dear Guest, Thank you for taking your time to write your comments after your recent visit on Trip Advisor. I was delighted to read that you had positive thoughts about your stay at our hotel and you found all of our team members to be very helpful. Comments such as yours are shared with all of our Team Members as... More 

York, United Kingdom
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is in a great location near to the Sultanahmet district and Grand Bazzar. It is also opposite a tram stop giving access to other parts of Istanbul and the Airport. Room was large and with a comfortable bed. Bathroom was a little small, but it was nice. Room service was good. The spa in the basement was a... More 

Helpful?
Thank MarkInYork
DoubleTree_OldTownn, General Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this review

Dear Guest, Many thanks for your kind feedback. I am very delighted to learn that you have enjoyed your stay and our services. We hope to welcome you back soon. Sincerely, İsmail İnözü Asst. General Manager DoubleTree by Hilton Istanbul Old Town More 

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