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Park Hyatt Istanbul - Macka Palas

#42 of 973 Hotels in Istanbul
Certificate of Excellence
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Bronz Sok. No:4 Tesvikiye, Sisli, Istanbul 34367, Turkey
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Park Hyatt Istanbul - Macka Palas
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Park Hyatt Istanbul - Macka Palas
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Park Hyatt Istanbul - Macka Palas
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378 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I just spent 7 days at Park Hyatt - Macka Palas for business. It was a great location for shopping, restaurants & working at the ICC Convention Center. The staff was excellent, very friendly & helpful in every way. The rooms were fantastic! Everything was very clean. The beds were cozy, the bathroom was my favorite, heated floors, great shower... More 

Was this review helpful? Yes
Gulcin K, Guest Relations Manager at Park Hyatt Istanbul - Macka Palas, responded to this review

Dear ChicagoTraveler26, Thank you very much for your kind feedback. The details you highlighted about your stay truly describes the feelings we made you feel. The smell is creaded specially for our hotel by the famous perfume designer Blaise Mautin with the essence of Turkish roses and violet. We are happy to see that it complimented your stay. We will... More 

Ankara, Turkey
1 review
5 of 5 stars Reviewed 2 weeks ago

Both peaceful and sensational hotel, very friendly and nice staff, I can tell that is my only place of stay in Istanbul. Close to city center and business grounds. As a proud Hyatt member I look forward to my each stay in Park Hyatt Istanbul.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Gulcin K, Guest Relations Manager at Park Hyatt Istanbul - Macka Palas, responded to this review

Dear Ozgur E, We are truly delighted to receive your comments and see that you feel like at home when you stay with us. We are also looking forward to welcome you back. Sincerely, More 

Istanbul, Turkey
1 review
5 of 5 stars Reviewed 2 weeks ago

I have stayed at the Park Hyatt many times and each time it does not disappoint. Of particular enjoyment is the staff and the fact the hotel is a quiet boutique style with wonderful rooms and an amazing breakfast. It does not have beautiful views of the bospherous or really anything which is too bad given there are so many... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Gulcin K, Guest Relations Manager at Park Hyatt Istanbul - Macka Palas, responded to this review

Dear Patricia L, Thank you very much for your kind feedback. We are very happy to welcome you back to our hotel every time you visit our city. We will look forward to welcome you and your family back again soon. Sincerely, More 

Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

A little background. I am a hyatt diamond member. I have stayed in 4 other park hyatts before(Washington DC, Zurich, Paris Vendome, Tokyo) so I am not an expert traveller but I have enough experience to comment on how a park hyatt hotel should be run. Front Desk: Very attentive and helpful. Professional and friendly. Bedroom: We stayed at a... More 

Was this review helpful? Yes 1
Gulcin K, Guest Relations Manager at Park Hyatt Istanbul - Macka Palas, responded to this review

Dear Nicholas W, Thank you for your detailed feedback and sharing our hotel's pictures with the viewers. Your comments about your stay will be most helpful for us to improve our services and provide unique Park Hyatt services throughout every department. We will look forward to welcome you back. Sincerely, More 

Dubai, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed at the Park Hyatt Istanbul for two nights over the weekend. The rooms are fantastic, especially the beds. I booked for a deluxe room but got upgraded to a spa room which was even better as the room had an in-room haman and sauna. The staff was superb especially the room valets who were always so friendly and... More 

Was this review helpful? Yes 1
Gulcin K, Guest Relations Manager at Park Hyatt Istanbul - Macka Palas, responded to this review

Dear TatsGareth, We are delighted to see that you enjoyed your stay in our hotel. Our Spa rooms, as you also highlighted, are our signature rooms with a very special Turkish bath set-up and a steam room. It is a great pleasure to see that you had the chance to pamper yourself with our services. We will look forward to... More 

Alicante, Spain
Top Contributor
170 reviews 170 reviews
101 hotel reviews
256 helpful votes 256 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Room- sensational Service is awesome TV- not great. Downfalls. Had problems with Internet which is sometimes slow. Air conditioning will not work properly. Restaurant is not cheap and food ordinary 4.5/5...just misses the 5 star review.

Was this review helpful? Yes 1
Gulcin K, Guest Relations Manager at Park Hyatt Istanbul - Macka Palas, responded to this review

Dear Mr. Goldberg, Thank you very much for your kind comments about your stay with us. We are happy to see that you found our rooms comfortable and the service awesome. We would like to inform you that we checked your air-condition system and adjusted the temperature for your comfort. For any requests, please do not hesitate to contact us.... More 

Senior Contributor
36 reviews 36 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

This is a great hotel for business travelers. It's is small, quiet and close to key transport links. The staff are just terrific. I walked into the room tonight to find a note to call the front desk about some laundry I had sent out earlier in the day. Before I could call, the desk called me and the duty... More 

Was this review helpful? Yes 1
Gulcin K, Guest Relations Manager at Park Hyatt Istanbul - Macka Palas, responded to this review

Dear James M, We are very delighted to receive your kind comments about the resolution of yesterday's incident regarding our laundry service. As Park Hyatt Istanbul family, our guests' needs are our priority. Hearing that you are having a comfortable stay made us very happy. We wish you a very nice time for the rest of your stay and will... More 

Abu Dhabi, United Arab Emirates
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 21, 2015

Recently stayed in this hotel which completely met our expectations in terms of location, service, food, as well as the quality of the rooms. Would definitively come back. Only problem is that many taxi drivers confuse it with the Grand Hyatt, so make sure you get the map from the Concierge.

Was this review helpful? Yes 2
Gulcin K, Guest Relations Manager at Park Hyatt Istanbul - Macka Palas, responded to this review

Dear Stephan E, Thank you very much for your kind comments. We are happy to see that you enjoyed your stay with us. Indeed, being such a big city, some inconvenience would be caused by the taxi drivers, but we try our best to overcome these cases. We will look forward to welcome you back. Sincerely, More 

Sao Paulo, SP
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 13, 2015

The hotel is very good, the rooms is very big, the sheets and pillows are amazing. but the sensation is the bathroom, it is huge, and there is a steam bath and a big bath tube with cromo therapy. its like a spa inside your rooms. the service is very good, and the employees have a good english. the location... More 

Was this review helpful? Yes 2
Gulcin K, Guest Relations Manager at Park Hyatt Istanbul - Macka Palas, responded to this review

Dear ABDO G, We are delighted to see that from the room features to our hotel's location, we succeeded to exceed your expectations. As we aim to provide the unique Park Hyatt service at all times, we are very happy to see that we became your preferred hotel in Istanbul. We will look forward to welcome you back. Sincerely, More 

Streatham Common Lido
Top Contributor
54 reviews 54 reviews
26 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed February 10, 2015

Rooms: good - not a modern square room but one more characteristic of an old building with charm. Bathroom has drinking water on a separate tap, very useful. Service: excellent, better than any other Hyatt I have stayed at. I had expected a large Hyatt hotel with less personal service and this was way better as it is a smaller... More 

Was this review helpful? Yes 1
Gulcin K, Guest Relations Manager at Park Hyatt Istanbul - Macka Palas, responded to this review

Dear luka_speedos, We are truly delighted with your comments about our service. As we want to achieve the best service quality, we are happy to be recognized by you. It is also very pleasant to read that you liked our rooms design and comfort. We look forward to welcome you back. Sincerely, More 

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