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Eser Premium Hotel & Spa

Fatih Mah. Gazi Mustafa Kemal Cad. No:11 Buyukcekmece Merkez, Buyukcekmece, Istanbul 34500, Turkey
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150 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
  • All months
    (150)
  • Mar-May only
    (51)
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    (36)
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    (39)
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel has a really god location with a sea side next to the hotel ( 2 min walking ) The hotel is mainly proper and really nice to look at it. The spa and the fitness are interesting but impossible to relax for hours. The bad points are the walls between the room are so tin that you can... More 

Was this review helpful? Yes 1
Level Contributor
70 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed June 12, 2015

I booked a suite in this hotel because I needed to stay within Büyük cekmece. I have a family of 5 where 3 of us are below 6 years old. Therefore I can't have them in a separate room. A way, upon check in,I requested concierge to get the luggage from the car. The hotel have no proper parking. The... More 

Was this review helpful? Yes
eserpremium h, Ön Büro Müdürü at Eser Premium Hotel & Spa, responded to this review

Dear Eser Premium Guest; Thank you very much for your observations. Your opinion is very important to us. Please accept my personal apologies for the unpleasant experience due to our guests. We would like to inform you that we have warned our guests gently to be silent. Also I would like you to know that, it is the first time... More 

Sarajevo, Bosnia and Herzegovina
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 4, 2015

It was my second staying in this hotel. Wellness and fitness area are very good with wonderful view from the 7th floor. Only jacuzzi have to be better for excellent service. There is a nice long promenade beside sea with many restaurants and cafe. Breakfast is very good. Friendly staff are ready to help you in any time. This time... More 

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eserpremium h, Ön Büro Müdürü at Eser Premium Hotel & Spa, responded to this review

Dear Eser Premium Guest; We would like very much to express our appreciation for taking the time to share your feedback about Ramada Plaza Istanbul. We really appreciate your sincere and positive comments about our hotel and our staff.We will share to Spa Center staff for jacuzzi services. I hope we have the pleasure of welcoming you back in the... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 28, 2015

Well this hotel is not a 5 stars hotel in any way.. friendly staff but not good hotel . electricity cut for about an hour and no stand by generator wifi in my room was not strong enough. poor breakfast menu .the only advantege was it near the tayup fair that i have to attend .

Was this review helpful? Yes
eserpremium h, Ön Büro Müdürü at Eser Premium Hotel & Spa, responded to this review

Dear Eser Premium Guest; Thank you very much for your observations. Your opinion is very important to us. Normally our generator starts only 30 seconds when electritity cut off .We are trying to give good breakfast service everyday. Hopefully, on your next visit you will see the difference. We hope to welcome you again as soon as possible. Kind Regards,... More 

1 review
5 of 5 stars Reviewed April 7, 2015 via mobile

Great hotel, clean comfortable rooms, friendly staff- mostly English speaking. The lobby of the hotel is amazing with the indoor balcony design. There were plenty of choices for breakfast and the pool and gym were very nice too. We will definitely be staying here again!

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 7, 2015 via mobile

This place dissapointed me. It's advertised as a luxury hotel, but nothing besides how it looks is luxurious. There is a sign saying to not flush toilet paper , to put it in the garbage can ... This is not acceptable for the year 2015! Unhygienic ! The bathroom also had a musty smell and the shower wasn't as clean... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 31, 2015

very good choice . Very tidy rooms. Helping staf i never seen that kind of staff before .co operative good behaves .smiling faces 😊 beautiful .very clean pool . Yes taxi fear r high .money exchange shops r far from hotle .breakfaste is very good .this is same like hotle webside .location is very good . My children r happy... More 

Was this review helpful? Yes 1
eserpremium h, Ön Büro Müdürü at Eser Premium Hotel & Spa, responded to this review

Dear Eser Premium Hotel&SPA Guest, Thank you for posting your comment on TripAdvisor following your stay with us. I truly appreciate you taking the time to write such a detailed review with great comments. We have shared your comments with the rest of the team as well. I hope we will have the pleasure of welcoming you back soon. Yours... More 

Bandar Abbas, Iran
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 29, 2015

I stayed this beautiful hotel last summer and everything was perfect but it's too far away from city center and you have to pay much for a taxi to reach the city. By the way it's perfect to have a vacation in a quiet and pretty place near the beach.

Was this review helpful? Yes 1
eserpremium h, Ön Büro Müdürü at Eser Premium Hotel & Spa, responded to this review

Dear Eser Premium Hotel&Spa Guest; Thank you for taking the time to share your feedback on TripAdvisor following your stay with us during your holiday trip to Istanbul back in last summer You can use public buses or metrobus these are cheapper than taxi if you come again we can give more information for transportation. We hope we will have... More 

Solingen
Level Contributor
132 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed March 14, 2015 via mobile

I come here once a year to visit an exhibition, and the hotel is conveniently located, just 10 minutes by car. Large rooms, well equipped and clean, a nice bathroom, free and quick WiFi - more you don't need. Plenty of restaurants nearby, and if the weather is nice you can have a nice walk along the beach. The service... More 

Was this review helpful? Yes
eserpremium h, Ön Büro Müdürü at Eser Premium Hotel & Spa, responded to this review

Dear Eser Premium Hotel&Spa Guest; We would like very much to express our appreciation for taking the time to share your feedback about Eser Premium Hotel&SPA. We really appreciate your sincere and positive comments about our hotel and our staff. I hope we have the pleasure of welcoming you back in the nearest future. Serhad SEFER Front Office Manager serhad.sefer@eserhotel.com More 

Bangalore, Karnataka, India
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed March 8, 2015

Location wise it quite far from the airport. It will take you around 65 TL from the airport. Ofcourse very close the sea. Some of the rooms have a very good view of the sea. No complaints on food either. However i thought there may be a room for improvement in terms of etiquette, patience and overall service.

Was this review helpful? Yes
eserpremium h, Ön Büro Müdürü at Eser Premium Hotel & Spa, responded to this review

Dear Eser Premium Hotel&Spa Guest; We would like very much to express our appreciation for taking the time to share your feedback about Eser Premium Hotel&SPA. We really appreciate your sincere and positive comments about our hotel and our staff. I hope we have the pleasure of welcoming you back in the nearest future. Serhad SEFER Front Office Manager serhad.sefer@eserhotel.com More 

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