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Cinnamon Grand Colombo

Certificate of Excellence
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P.O. Box 252, 77 Galle Road, Colombo, Sri Lanka
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2,117 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (514)
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There are newer reviews for Cinnamon Grand Colombo
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Tokyo, Japan
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed December 29, 2013

Stayed for one night before flying out, after 10 days travelling/staying all around Sri Lanka. It was a very pleasant surprise and we were very impressed by the place. Despite a small issue of having no king room available (which we booked) when we checked in, but the reception staff acted quickly to accommodate us in what was a full... More 

Was this review helpful? Yes 1
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for your kind review of the Cinnamon Grand Colombo. It is a pleasure to know that your stay with us was a positive ending to your Sri Lankan holiday. We appreciate your valuable feedback on our rooms and amenities and especially your compliments on our dining options. We are also glad you enjoyed your dining experience at the... More 

London, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 29, 2013 via mobile

Stayed here for two nights when we arrived in Sri Lanka. Arrived about 3pm however had to wait 15 minutes for room to be ready. We did receive complimentary fresh juice and cool towel whilst we waited though. Excellent choice of restaurants for dinner. Not worth leaving the hotel at all to find food (and normally I'm not an advocate... More 

Was this review helpful? Yes
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for staying at the Cinnamon Grand Colombo and your recommendation. We are very pleased to note that you liked the rooms and location and especially our dining options. However, we are sorry for the inconvenience you faced during breakfast. What you experienced is totally unacceptable and we will certainly investigate into it and take some corrective measures. Thanks... More 

Meadow Vista, California, United States
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed December 27, 2013

We had a broken stay here in that we first arrived from our flights from the US in the morning so stayed 1 night (charged 1.5 days), left and then returned for a 2 night stay 3 or 4 days later. First room was in the new section...very nice. Second room in the older section, also nice although not as... More 

Was this review helpful? Yes
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for choosing to stay at the Cinnamon Grand Colombo and for your recommendation. We are delighted that you enjoyed both times you stayed with us and appreciate your kind feedback on our rooms and amenities, our food offerings and especially the staff who continually work hard to ensure the comfort and well-being of all our guests. We hope... More 

london
Level Contributor
268 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
4 of 5 stars Reviewed December 27, 2013

Met up with friends this hotel but there was a wedding taking place. Central location, good place for business meetings. Large outdoor pool. Several restaurants and had lunch chutneys. Lobby over the top, but clean and well presented.

Was this review helpful? Yes
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for your review of the Cinnamon Grand Colombo. We are delighted that you liked the location and facilities and also enjoyed your dining experience at Chutneys. We look forward to have you stay with us if you do visit Sri Lanka again Thank you. More 

Mumbai (Bombay), India
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed December 27, 2013

What a wonderful example of exemplary Hospitality, Its almost 20 days since I have been to this hotel & Me & my wife still talk about our stay here for our honeymoon. It has a wonderful entry & the reception area looks too stylish. our Check in was smooth & the best thing happened right away when the guy who... More 

Was this review helpful? Yes
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for staying at the Cinnamon Grand Colombo and for your recommendation. It is a pleasure to know that you enjoyed your honeymoon stay with us and thank you for your kind review of our room, service and restaurants. We are very glad that Sayeed and Preethi did go the extra mile to ensure you had an enjoyable and... More 

Colombo, Sri Lanka
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 27, 2013

Nice hotel to have business events. Very professional and the Staff members are very friendly and professional. All the arrangements and decorations are very good. Specially the Oak Room. Food and services are magnificent. There are loads of foods to choose, Excellent!. I would recommend this hotel to all my friends.

Was this review helpful? Yes
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for your kind review of the Cinnamon Grand Colombo. We are pleased to note that you have had a successful business event and thank you for your words of praise on the services of our efficient cinnamon team as well as our cuisine and facilities. Whilst we also appreciate your high recommendation, we look forward to being of... More 

Chennai, Tamil Nadu, India
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed December 26, 2013

One of the Best in Colombo ! Stayed there for a week during the Christmas Eve and it was such a gorgeous place to be ! Everything is best in class and only consideration if your a Indian vegetarian, you might not find much of Indian vegetarian in buffet but Chutney restaurant makes up for it !! Great Hospitality !

Was this review helpful? Yes
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for your kind review of the Cinnamon Grand Colombo. We are delighted that you enjoyed your stay and our hospitality. We thank you for your encouraging feedback on our services and facilities and look forward to welcome you on your next visit to Sri Lanka. Best regards More 

Irvine, California
Level Contributor
54 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed December 26, 2013

Don't let my rating fool you, this is a nice hotel. However, I had a little situation that was handled very poorly considering this hotel considers itself a FIVE star establishment. Here's the deal arrived at 11:15 pm (long late flight) told my rooms were not ready and that it might take 20-25 minutes to clean ...OK so I guess... More 

Was this review helpful? Yes
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for staying at the Cinnamon Grand Colombo and for your review. We are extremely sorry for the inconvenience and disappointment experienced by you. The problems you encountered are totally unacceptable and whilst thanking you for bringing it to our attention, I assure you that corrective measures will certainly be taken to prevent a repetition. Once again, please accept... More 

London
Level Contributor
110 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed December 25, 2013

Good hotel. Reasonable rooms overlooking the water and all mod cons, albeit no international paper options. Friendly staff albeit few opportunities to differentiate. Could be any top tier city hotel. What was most memorable for me was swimming in the pool at 8am while everyone was on the balcony coming and going to breakfast, having breakfast or lighting up for... More 

Was this review helpful? Yes 1
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for staying at the Cinnamon Grand Colombo and for taking the time to share your experience. It is a pleasure to note that you enjoyed some memorable moments in your stay with us and thank you for your understanding. However, we are sorry for any inconvenience you faced and hope you would give us another opportunity to indulge... More 

Pune, India
Level Contributor
41 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed December 25, 2013

The staff was very courteous. this being a big hotel, expect some wait time in check in and conseirge to take luggage to room. Our room despite being non smoking, was smelling of smoke. The staff changed the room and were apologetic about. Rooms were clean with good beds. The breakfast in the morning was sumptous and would certainly come... More 

Was this review helpful? Yes
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for your kind review of the Cinnamon Grand Colombo. It is a pleasure to know that your stay with us was a memorable one. We appreciate your feedback on our rooms and breakfast spread and look forward to welcome you back on your next visit to Sri Lanka to indulge in more of our facilities and cinnamon hospitality.... More 

Hotel Review Summarization

What travelers say

  • Sri Lanka(35)
  • Very good(15)
  • Shopping mall(12)
  • Coffee shop(11)
  • Room service(10)
  • Pool area(6)
  • Galle Face Green(5)
  • Executive Lounge(5)
  • Star hotel(4)
  • Credit card(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Bathroom (33)
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Room/suite (130)
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Dining (94)
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Amenities (60)
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Courtyard Suite (51)
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Courtyard Wing Apartment Suite (59)
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Courtyard Wing Standard Deluxe Room (35)
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Main Outdoor Pool (30)
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Premium Standard Room (47)
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Premium Suite (71)
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Premium Wing Executive Room (53)
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Premium Wing Presidential Suite (72)
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Restaurants and Bars (58)
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Rooftop Pool (Gymnasium) (8)
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The Hotel (70)

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Room/suite (3)
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Pool/beach area (1)
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Dining (7)
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Hotel & grounds (3)
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