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Cinnamon Grand Colombo

Certificate of Excellence
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P.O. Box 252, 77 Galle Road, Colombo, Sri Lanka
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Cinnamon Grand Colombo
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2,059 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Colombo, Sri Lanka
1 review
4 of 5 stars Reviewed 2 days ago NEW

We recently stayed here as part of a cricket tour from Australia consisting of 66 people. Whilst the hotel is clean, quite and the furnishings are reasonably okay, what makes this hotel an amazing place to stay is the customer service! We were extremely impressed by the awesome service of the front lobby team (especially Nadee Kumarasinghe) and the breakfast... More 

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Baku
Level Contributor
8 reviews
5 of 5 stars Reviewed 3 days ago NEW

Five weeks on a project with the Cinnamon as a base. The accommodations were superb, the staff was excellent and the services were all anyone could expect. The restaurants within the complex, each of them with a menu that was unique, all proved to reasonably priced and served food representative of both the subcontinent and the West.

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Hong Kong, China
Level Contributor
263 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

For Colombo, this hotel is really very well located, next to a shopping mall and walking distance to the lovely Galle Face green. Staffs are well trained, courteous and helpful. I booked what they called the garden suite, which is actually 2 adjacent rooms joined together by one door, rather odd but you get all the space. It's like you... More 

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New Delhi, India
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We had very good experience in this hotel, a warm welcome followed by relaxed stay. Buffet breakfast is worth mentioning with ample choice. Rooms well equipped with all modern amenities. Very helpful hotel staff and very clean hotel. Though I stayed there only for a day and was lucky to witness Sri Lankan wedding ceremonies in that hotel. Overall great... More 

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New York City, New York
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I had the pleasure of visiting Sri Lanka for the first time in June, from the USA. My wife and I stayed at this hotel for 6 nights, primarily for business purposes, and we had an exceptional experience. I would also not hesitate to stay here for leisure purposes in Colombo as well, as the facilities are lovely with a... More 

Was this review helpful? Yes 5
New Delhi, India
Level Contributor
51 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Awesome Location, Aweome Food and Awesome Ambience. The hotel to stay in when you are in Colombio. All their resturants serve awesome food. I would rate them the best in food. The Lagoon Restaurant is awesome.

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Melbourne, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We keep returning to this Hotel each time we visit Sri Lanka, which is often. The location is great and the staff are super friendly, from Chaminda who greets you at the door, the efficient Reception Staff, Anne Krause and the Housekeeping staff who visited us daily to check that our room was well maintained and cleaned thoroughly, to Breakfast... More 

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Bangkok
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago

We were in Colombo for 2 nights and stayed at this property. The hotel is nice and has some decent restaurants. However considering that Sri Lanka is attracting more and more leisure tourist, the hotel needs to become flexible with it's dressing policy. We were asked to leave the coffee shop of the hotel on both days because we were... More 

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Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for your review of the Cinnamon Grand Colombo. We are glad to note that you had a good stay and appreciate your descriptive feedback and advice to potential guests. We do apologize for the inconvenience you faced due to the dress code. However it is enforced only during the evening at all restaurants except for the Cheers Pub.... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This was by far the best hotel I stayed in Colombo. The breakfast buffet had a great selection of foods did not disappoint. Very comfortable room, bathroom and bed were very good. The staff were extremely helpful. And the service was five star.

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Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for staying at the Cinnamon Grand Colombo and for your kind review. We are delighted that you had a great stay and appreciate your positive and encouraging feedback. We trust you will stay with us again and look forward to your continued patronage. Best regards. More 

1 review
4 of 5 stars Reviewed 1 week ago

Stayed here recently. Excellent interiors, good rooms good food, however the room assistance seems to be a bit slow. The housekeeping is awesome. Liked the spread of breakfast first day but may be because of conference load next day onwards the breakfast spread was limited. Happen to see good crowd in weekend. Happen to have a delightful dinner on last... More 

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Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for staying at the Cinnamon Grand Colombo and for your kind review. We are pleased to know that you had a good stay with us and appreciate your words of praise on our rooms, food and service. However, we note some of your comments and sincerely apologize for any inconvenience caused as a result. We hope it will... More 

Hotel Review Summarization

What travelers say

  • Sri Lanka(35)
  • Very good(15)
  • Shopping mall(12)
  • Coffee shop(11)
  • Room service(10)
  • Pool area(6)
  • Galle Face Green(5)
  • Executive Lounge(5)
  • Star hotel(4)
  • Credit card(3)
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Amenities (60)
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Courtyard Suite (51)
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Courtyard Wing Apartment Suite (59)
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Courtyard Wing Standard Deluxe Room (35)
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Main Outdoor Pool (30)
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Premium Wing Executive Room (53)
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Premium Wing Presidential Suite (72)
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Rooftop Pool (Gymnasium) (8)
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The Hotel (70)

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