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Cinnamon Grand Colombo

Certificate of Excellence
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P.O. Box 252, 77 Galle Road, Colombo, Sri Lanka
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Cinnamon Grand Colombo
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2,114 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (514)
Date | Rating
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  • All months
    (2114)
  • Mar-May only
    (525)
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Dubai, United Arab Emirates
1 review
3 of 5 stars Reviewed today NEW

After flying all night and arriving at 5AM into Colombo I was told that the room would only be available at around 10 AM and the general reception was cold and unwelcome. Lalith the gentleman at the Reception came to rescue and arranged for my room at around 8.30. Lalith was thoughtful and extremely courteous. I am indeed grateful for... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed yesterday NEW

The hotel is wonderful, whilst I agree with another comment that the rooms lack a little freshness, this would be hard to consistently achieve in a bustling metropolis like Colombo. The hotel more than makes-up for this single minor detractor with many many redeeming features. We paid for an exec room which is slightly more costly but worth every rupee,... More 

Was this review helpful? Yes 1
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Bustling hotel on main road but once inside you cannot hear the traffic.The staff were terrific, nothing was too much trouble - especially on level 9. Close to shops, good pool, wide variety of restaurants. All in all a good place to stay.

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Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed yesterday NEW

We booked this hotel over the phone, requesting a triple room plus extra bed. When we arrived we again stipulated this. We were shown to our room only to find two single beds. We explained again that we needed three beds - we have two children aged 7 and 9; boy and girl. We were shown to another room -... More 

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Jeddah, Saudi Arabia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

more than perfect !!! special thank for Nadee Lobby manager who sorted out the issue i had about my booking .Reception staff was very nice ,friendly and attentive at all times whenever i needed.And also the check in process was very fast.From the bell boy to all the staff in cinnamon grand they were well trained to interact with the... More 

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Tagaytay, Philippines
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed for 5 nights at this busy hotel in the center of Colombo and I can say that overall it is a great hotel. The room was small but had everything needed, the bed was comfortable, WIFI was quick and everything needed was close by We did not eat much in the restaurants as we were mostly invited outside,... More 

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Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for staying at the Cinnamon Grand Colombo for your comprehensive review. We are glad you had an overall great stay and liked the rooms and amenities. However, I regret to note the issues you have faced and sincerely apologize for the disappointment and hassle caused as a result. Feedback such as yours–though time-consuming for you–is an invaluable part... More 

New Delhi, India
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Cinnamon Grand is one of the flagship hotels in colombo. True its name, the hotel has a grand entrance and is always bustling with activity. I visited during Christmas and the hotel was beautifully decorated. The rooms are nice and staff is courteous.

Was this review helpful? Yes 1
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for your kind review of the Cinnamon Grand Colombo. We are very glad you had a good experience and appreciate your gracious compliments on our hotel and staff. We trust you will stay with us again and look forward to welcome you, maybe during this Christmas! Best regards. More 

Dubai, United Arab Emirates
1 review
4 of 5 stars Reviewed 3 days ago NEW

To begin with it was indeed a very courteous welcome at the Airport by the lady staff stationed at their arrivals booth. I must admit her infectious smile indeed caught my attention. At the hotel the staff are quite helpful. The best part is the Hotel has a wide choice of restaurants. The executive rooms are quite spacious and roomy... More 

Was this review helpful? Yes 1
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for choosing to stay at the Cinnamon Grand Colombo and for your kind review. It’s a pleasure to note that you had a memorable stay with us and enjoyed the warm hospitality and helpful services of our team, particularly the exceptional services of Chandimal. I will be only too glad to pass on your compliments to him. Thank... More 

San Francisco, California
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Positives: good restaurants and hotel service when the staff are not overwhelmed Negatives: hotel staff prone to be overwhelmed, stuff doesn't get done, dated and depressing rooms Need to add text to make long enough

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Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for your review of the Cinnamon Grand Colombo. We are sorry you did not have a good stay and wish to state that the hotel is actively working to improve service levels, as such; we greatly appreciate your feedback and hope we would have another opportunity to serve you with our improved services and cinnamon hospitality. Thank you. More 

Dubai, United Arab Emirates
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Large Hotel with 2 wings. Efficient friendly staff. Variety of restaurants to choose from. Could get a bit crowded and noisy during weekends due to booked functions like weddings, which are popular. Stayed here for 2 nights on a business conference. Comfortable room overlooking the pool. Would recommend hotel as among the first choices in Colombo for all round satisfaction.

Was this review helpful? Yes
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for staying at the Cinnamon Grand Colombo and for your review and recommendation. We are pleased that you had a satisfying stay and appreciate your kind compliments to our hardworking staff. They would certainly be glad to have ensured guest satisfaction. Thank you once again for your recommendation and we look forward to your continued patronage. Best regards. More 

Hotel Review Summarization

What travelers say

  • Sri Lanka(35)
  • Very good(15)
  • Shopping mall(12)
  • Coffee shop(11)
  • Room service(10)
  • Pool area(6)
  • Galle Face Green(5)
  • Executive Lounge(5)
  • Star hotel(4)
  • Credit card(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,360 photos of this hotel

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Hotel & grounds (215)
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Pool/beach area (64)
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Bathroom (33)
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Room/suite (130)
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Dining (94)
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Business center/function rooms (8)
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Other (147)

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Amenities (60)
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Courtyard Suite (51)
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Courtyard Wing Apartment Suite (59)
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Courtyard Wing Standard Deluxe Room (35)
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Main Outdoor Pool (30)
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Premium Standard Room (47)
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Premium Suite (71)
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Premium Wing Executive Room (53)
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Premium Wing Presidential Suite (72)
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Restaurants and Bars (58)
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Rooftop Pool (Gymnasium) (8)
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The Hotel (70)

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Room/suite (3)
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Pool/beach area (1)
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Dining (7)
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Hotel & grounds (3)
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Other (13)
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