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Cinnamon Grand Colombo

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P.O. Box 252, 77 Galle Road, Colombo, Sri Lanka
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Cinnamon Grand Colombo
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Cinnamon Grand Colombo
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1,957 reviews from our community

Traveler rating
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    763
    209
    66
    60
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354
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (477)
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English first
  • All months
    (1957)
  • Mar-May only
    (472)
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    (402)
  • Sep-Nov only
    (428)
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Colombo, Sri Lanka
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The property has a lot of to offer. Easy access to a shopping mall (Crestcat), pubs and restaurants (In on the green, The Bavarian) The walkways are pleasant to walk through, the lobby is lively and a laid back feel which ads to the property and love the pool + sheesha and surrounding garden spaces. Very happy customer. :)

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Glasgow
Top Contributor
76 reviews 76 reviews
11 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here for 2 nights at the beginning of our holiday. We were able to recharge our batteries after our long flight. The rooms are clean and spacious. We spent time by the pool after our Colombo tour, the satay skewers along with a couple GandTs went down well. We ate at the Lagoon the first night choosing from... More 

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Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for staying at the Cinnamon Grand Colombo and for your kind review. We are pleased to know that you had a great stay with us and enjoyed your dining experiences at the Lagoon and Tao. Thank you for your compliments on our rooms and facilities and we look forward to welcome you again, sometime in the near future.... More 

Colombo, Sri Lanka
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Great place, great food... and I love their name! The lobby area is lovely, and although it's not my favourite hotel, it's pretty good all the same. It's nice being so close to the sea, too. 5 stars for location.

Was this review helpful? Yes 1
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for your kind review of the Cinnamon Grand Colombo and for your words of praise on our food offerings and location. We look forward to your continued patronage. Thank you. More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We booked a suite at Cinnamon Grand and GRAND it was from the minute we walked in we were greeted with a warn very happy and friendly welcome. We were then taken up to our room shown where everything was, had a giant basket of fruits and then a bottle of red wine and a large a range of hand... More 

Was this review helpful? Yes 1
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for your very complimentary review of the Cinnamon Grand Colombo. We are simply delighted to note that you had a grand stay and sincerely appreciate your words of praise on our services and facilities. Thank you so much for your high recommendation. We continue to be committed to provide you and all our guests with the highest standard... More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was my second stay. The hotel isn't the most modern but the staff are very nice and quality of the sheets, pillows etc are surprisingly high given the reasonable cost of the rooms. I stayed in a standard room this time and suite on my first visit. Both rooms exceeded expectations.

Was this review helpful? Yes 1
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for staying at the Cinnamon Grand Colombo and for your review. We are very glad to note that our rooms exceeded your expectations and that you enjoyed your stay and our service. Thank you for your appreciative and encouraging feedback and we are looking forward to your continued patronage. Thank you. More 

Bath, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

One of my favourite things is to go somewhere special when I'm on a trip, like a five star hotel and have tea and cake in the afternoon and if somebody is playing the piano while we sip tea and eat fancy cakes all the better! That's what happens at the Cinnamon Grand I n Colombo and its such fun... More 

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Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for spending your afternoon at the Cinnamon Grand Colombo. It is a pleasure to know that you enjoyed the cakes and confectionaries as well as the entertainment and service. Indeed we are delighted to note that you found it a great place to relax. Thank you for your valuable feedback and we trust you will continue to patronize... More 

Uk
Top Contributor
55 reviews 55 reviews
44 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This hotel is a large city hotel however the staff being courteous and helpful helped to make more people friendly. The room was as you would expect clean tidy and with all the necessary facilities. Plenty of places to eat &I drink but we chose the buffet restaurant. The choice was good. & quality to a high standard. The service... More 

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Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for your kind review of the Cinnamon Grand Colombo. We are glad you had a good stay with us; however, we have noted that you faced a few issues during your stay and apologize sincerely for the inconvenience caused to you. The hotel is actively working to improve service levels and as such we greatly appreciate your feedback... More 

London, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

This was our fourth visit to Cinamon Grand in Colombo as a family. We stayed on executive floor and our rooms were amazing, clean, comfortable with great views of pool and ocean. However, I can't praise staff enough on 9th have floor... Druzell, Ruan, Mario and many umore were amazing... They went more and beyond what you except of staff...... More 

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Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for patronizing the Cinnamon Grand Colombo. We are delighted that your stay, this 4th time too, was enjoyable and memorable. We are also delighted to note that the team on the 9th floor has gone the extra mile in ensuring total guest’s satisfaction. Although we want our excellent service to be commonplace here, we do appreciate knowing our... More 

Kuala Lumpur
Senior Contributor
40 reviews 40 reviews
38 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

Spent two nights at Cinnamon Grand during a trip to Colombo for work in February. The hotel was very busy and always buzzing with people. However, the service and the rooms left a lot to be desired. The food quality at breakfast was very average. The Seafood Restaurant did put together a good meal. The service quality was quite poor.... More 

Was this review helpful? Yes 1
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for staying at the Cinnamon Grand Colombo and for your review. We note your comments and apologize that your recent visit with us was not up to par. The hotel is actively working to improve service levels and your comments will help us serve you and all our guests better in the future. We therefore hope we would... More 

Al Ain, United Arab Emirates
Top Contributor
50 reviews 50 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

Nothing special about this basic hotel, pool was cloudy with poor food selection, bar was smoky, ordinary hotel.. Was not impressed, beware of 25% tax and service charge. $50 extra US for airport transportation, but new, clean car with professional driver was welcome in horrific traffic of Colombo.

Was this review helpful? Yes 1
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for the reviewing the Cinnamon Grand Colombo. We are sorry that you did not enjoy your stay; however, thank you for your feedback. Thank you. More 

Hotel Review Summarization

What travelers say

  • Sri Lanka(38)
  • Very good(16)
  • Shopping mall(12)
  • Coffee shop(11)
  • Room service(10)
  • Pool area(7)
  • Executive Lounge(5)
  • Galle Face Green(5)
  • Star hotel(4)
  • Credit card(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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