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All 34 Colombo hotels

Cinnamon Lakeside Colombo

4.0 of 5 Hotel   |   115 Sir Chittampalam A Gardiner Mawatha | Colombo 02, Colombo 00200, Sri Lanka
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Cinnamon Lakeside Colombo
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Ranked #8 of 34 Hotels in Colombo
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892 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed yesterday NEW

I have visited this hotel several times and in general it is an average hotel, as rooms are old and not always clean and in the corridor there is always a smell. I found that Sri Lanka in general has a big job to do to improve their service levels and hotel quality in terms of rooms. I read a... More

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Bangalore, India
Contributor
12 reviews 12 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed in this hotel for 3 days in Nov for an official trip. The lobby and infrastructure is good. The check-in experience was ok. I checked in at around 12 in the night and they had 3 counters running for check in. Waited for about 15 minutes to get to the counter. The check in was quick after that.... More

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Manchester
Contributor
11 reviews 11 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Arrived at this hotel after 48 hours of a nightmare. My partner was transferred to the local hospital from the Maldives, requiring emergency neurosurgery. Feeling lost and in a strange country. The staff were excellent listening to my plight and settling me down. Warren was my first contact who, even though the insurance company had not confirmed the booking took... More

Was this review helpful? Yes 4
General_Manager_CLS, General Manager at Cinnamon Lakeside Colombo, responded to this review

We are delighted to learn that you have taken wonderful memories back home of your stay at Cinnamon Lakeside Colombo and thank you for affording us with a five star rating. We hope that your partner is recovering fast after her difficult surgery. It was indeed a pleasure to have assisted you both in your hour of need. Your sentiments... More

London, United Kingdom
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

This wasn't my first choice initially but Cinnamon Lakeside had a promotion during November so I opted for it. I have to say I didn't regret it for a minute. Staff was very attentive and addressed any issues I had. There is an abundance of choice for places to eat and areas to relax and have a drink. Definitely try... More

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General_Manager_CLS, General Manager at Cinnamon Lakeside Colombo, responded to this review

Thank you for your kind review. We are happy that your stay with us has been a pleasant one and you considering our Thai food as delicious. Your appreciative comments are thankfully acknowledged. Having indulged in our true Cinnamon hospitality, we do hope your next stay in Colombo would be at Cinnamon Lakeside Colombo. We thank you for your patronage.... More

Porto, Portugal
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago

I think my biggest problem with this hotel is that while some things are really well done, they try to hard to be something they are not and this results in epic fails. The good stuff: - Staff in the breakfast lounge, bars, restaurants, pool and gym are very courteous and efficient, as are housekeeping staff. - Breakfast choices are... More

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General_Manager_CLS, General Manager at Cinnamon Lakeside Colombo, responded to this review

We were concerned to learn that your stay with us had not been upto your expectation, eventhough you enjoyed our sumptuous cuisine and other facilities on offer. We have addressed the constructive observations brought up by you with the relevant parties concerned for rectification and thank you for bringing them up to our attention. We would like to apologize for... More

Tokyo
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a good four star hotel. Public rooms are big and the terrace and pool side are good. The rooms are reasonable large and the bathrooms good. But be prepared to hike for a long way as there is only one lift lobby (4) and if you are at the other end , you will get fit walking. Sleep... More

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General_Manager_CLS, General Manager at Cinnamon Lakeside Colombo, responded to this review

Thank you for the great review of your stay at Cinnamon Lakeside Colombo. We are delighted that you had a memorable experience at the hotel. Your encouraging feedback on our services and facilities is well appreciated. It is heartening to learn that you would be happy to stay with us on your next visit to the country. we lookThank you... More

Abu Dhabi, United Arab Emirates
Contributor
20 reviews 20 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago

I thought the Cinnamon Grand was bad but this sister property seems to be worse. the staff could not be bothered and are just about going through the motions. not a personal service in sight. rooms are musty and desperately need renovation.

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General_Manager_CLS, General Manager at Cinnamon Lakeside Colombo, responded to this review

We are deeply concerned of the feedback you have provided about your experience at the hotel. Kindly spare a few minutes to write to us with details of any issues encountered by you on gm.lakeside@cinnamonhotels.com, so that we could investigate into them. However, we do hope you will give us another opportunity to indulge you in our true Cinnamon Hospitality.... More

Auckland, New Zealand
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

The Cinnamon group of hotels have three large places in Colombo. We stayed at the Lakeside hotel. The taxi ride is around 30mins from the airport and costs ~ $USD20. This place is spacious and luxurious from the time you walk into the lobby. You are warmly greeted from the staff and if you book the executive level then you... More

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General_Manager_CLS, General Manager at Cinnamon Lakeside Colombo, responded to this review

Thank you for the detailed five star review of your stay at Cinnamon Lakeside Colombo. Many of our guests do have positive feedback about their experience in the Executive Floor, which entitles them to a multitude of facilities with our compliments and is exposed to a panoramic view from their rooms. Your kind sentiments about our associates and hospitality are... More

Medan, Indonesia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I have stayed here couple of times. My last stayed here got a fantastic view right in the middle of the building which i can see hotel surrounding with the lake, swimming pool and the activities around. The room are big, nice and clean. Food choises for breakfast also various and tasty. Food from room service also tasty and quite... More

Was this review helpful? Yes 1
General_Manager_CLS, General Manager at Cinnamon Lakeside Colombo, responded to this review

Thank you for your great review. We are glad that you like the location and the sumptuous food of Cinnamon Lakeside Colombo. The pool area is one of the best attractions for nature lovers and is relished by many a guest. We are happy that you enjoyed staying with us and we hope we would have another opportunity to indulge... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

My girlfriend and I have stayed at this wonderful hotel on our first ever experience in Sri Lanka. We had a great time thanks to the wonderful staff that has helped us feel like VIP guests all he way thru our vacation. We were greeted by the General Manager Mr. Gale which has been very kind and courteous by giving... More

Was this review helpful? Yes 1
General_Manager_CLS, General Manager at Cinnamon Lakeside Colombo, responded to this review

Thank you for your five-star review. We are delighted with your high recommendation of Cinnamon Lakeside Colombo. It is always a pleasure to read reviews about satisfied guests. We are pleased that our staff are recognized and our hospitality is acclaimed. Your high estimation of the hotel facilities is encouraging and we are happy that you have enjoyed the facilities... More

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Additional Information about Cinnamon Lakeside Colombo

Address: 115 Sir Chittampalam A Gardiner Mawatha | Colombo 02, Colombo 00200, Sri Lanka
Phone Number:
Location: Sri Lanka > Western Province > Colombo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cinnamon Lakeside Colombo 4*
Number of rooms: 346
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Also Known As:
Cinnamon Lakeside Colombo Hotel Colombo
Trans Asia Colombo
Hotel Trans Asia

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