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Hilton Colombo Residence

Certificate of Excellence
4.0 of 5
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200 Union Place | Colombo 02, Colombo, Sri Lanka
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Hilton Colombo Residence
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Ranked #8 of 39 Hotels in Colombo
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
Khalil A Dubai
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416 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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Dubai
Level Contributor
68 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed at Hilton Colombo residence for 3 nights during June-2015, booked in the one of their one bedroom king suit on the 28th floor, room is very modern and clean with living area, dinning area and kitchen, complementary WIFI, overall service was very good. will be back again in the future.

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1 review
5 of 5 stars Reviewed 4 days ago NEW

Value for money and Restaurant staff were very helpful. breakfast spread was good and you have many options. Great service and I will definitely come back. Rooms are fully equiped and modern the Houskeeping staff did a amazing service

Review collected in partnership with Hilton Hotels & Resorts

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Level Contributor
3 reviews
4 of 5 stars Reviewed 6 days ago NEW

Came here for a couple of times to the pool bar. Not much of a choice in the menu..could have more..food quality was good.. special thanks to Chalani (waitress) who was kind to suggest vegetarian options for my wife.. will visit again

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GeneralManagerHCR, General Manager at Hilton Colombo Residence, responded to this review

Dear johnlemon1963, It gives me great pleasure to read that my Team Member Chalani was able to assist your wife in choosing her vegetarian meal selection. I thank you for your comments about the dining experience you has at the poolside at Hilton Colombo Residences; as the A La Carte menu only has popular favourites, I would like to request... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The location is perfect - very close to the shopping area and the harbor. The view from our 3 bedroom suite was very scenic. The apartment itself was brilliant - very spacious and clean. We were a family of 4 across 3 generations and having 3 rooms in an apartment setup was just right for us.The restaurant was average but... More 

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GeneralManagerHCR, General Manager at Hilton Colombo Residence, responded to this review

Dear Lk2tvl, Thank you for your five-star review of your recent stay at Hilton Colombo Residences - I appreciate your room tip of the ‘exceptional bedroom suite’! I am happy to read that you found the suite spacious and clean, and it suited your accommodation needs well. I also thank you for your positive comments on the view of the... More 

Yercaud, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Hilton residence is the best property in Srilanka, value for money and the best place to stay on business and leasure, to relax and refresh yourself. The experience is like staying at home away from home. The two and three bedroom apartments are big, spacious and give you the freedom to cook a meal in the kitchen with is well... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
GeneralManagerHCR, General Manager at Hilton Colombo Residence, responded to this review

Dear ZahirSAIT, Thank you for choosing Hilton Colombo Residences for your recent visit to Sri Lanka – I am delighted to read that you enjoyed the amenities and utilities within the suite and you found it to be a ‘home away from home’. Thank you for the comments on the spaciousness of the suite and that it is the best... More 

Melbourne
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had a nice stay here as an initial welcome to Sri Lanka. The staff were wonderful with their smiles and attitudes. I booked a 3 bedroom executive room and it was stunning. Nice to have room to move about. The room service was prompt and hot on arrival. Tasty also. The only fault with the hotel was the lift... More 

Was this review helpful? Yes 2
GeneralManagerHCR, General Manager at Hilton Colombo Residence, responded to this review

Dear Drivatruk, Thank you for taking time to describe your recent stay at Hilton Colombo Residences and for a five-star rating of your experience. I am most appreciative of your wonderful comments regarding the service you experienced here at HCR; thank you for complimenting my Team’s attitude and warmth; the spaciousness of the suite and in-room dining. I apologize for... More 

High Wycombe, United Kingdom
Level Contributor
87 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A short visit and when we arrived the lifts were barely working and wifi in room was off. This was due to a problem caused by workmen refurbishing the hotel so out of their control. They kept us informed as to what was going on and worked tirelessly to solve all the problems, so no one ought to complain. The... More 

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GeneralManagerHCR, General Manager at Hilton Colombo Residence, responded to this review

Dear Alan C, It is indeed a pleasure to hear from you with the third review – and a five star one at that! As you correctly mentioned, it was an unforeseeable accident with the water pipe bursting and causing the elevators to flood. My entire team worked tirelessly and I indebted to know that our guests were very understanding... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The place in terms of food, service, kindness of the staff is great. Wide variety of bakery products, cereals, fresh fruit, eggs, warm meals (even curry) are for breakfast with juices, coffee, tea. So it is what you can expect. I had lunch only once in the hotel, it was like the breakfast, buffet style, everyhting was good. Dinner is... More 

Was this review helpful? Yes 2
GeneralManagerHCR, General Manager at Hilton Colombo Residence, responded to this review

Dear Tamás H, Thank you for taking time to review your recent stay at Hilton Colombo Residences and for the kind compliments paid to my Team Members, and food & beverage in the hotel. Your warm comments will be shared with the Team and I’m sure they will be equally delighted! The breakfast buffet is offered daily; lunch buffet is... More 

Colombo, Sri Lanka
Level Contributor
107 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We booked in to the above on the 8th of June until the 14th of June. Our room 3103. Sadly it was lacking the basic requirements. & I would like to advice to the management that before you hand in your key to any new customer, please first look if everything works & then advice them of what is lacking.... More 

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GeneralManagerHCR, General Manager at Hilton Colombo Residence, responded to this review

Dear Shoeabs, Thank you for choosing Hilton Colombo Residences for your stay in Sri Lanka; I regret to read that you had an unpleasant time during your stay and that you did not experience service that is typical in the hotel. Owing to a water pipe bursting during a periodic maintenance procedure the elevators were out of service until it... More 

Colombo, Sri Lanka
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The staff are genuinely concerned about customer satisfaction and are working to deliver the service levels that the Hilton chain is renowned for. Thank you very much for the Excellent service! "Sometimes it's the same moments that take your breath away that breathe purpose and love back into your life.."

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
GeneralManagerHCR, General Manager at Hilton Colombo Residence, responded to this review

Dear Asiri S, It is indeed a wonderful 5-star review I had the pleasure of reading! Thank you for taking time to review your recent stay at Hilton Colombo Residences; I am happy to hear that you experienced the service that it typical in the hotel. I’m grateful to read that you felt genuinely cared for. The hotel has launched... More 

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