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Hilton Colombo Residence

#10 of 39 Hotels in Colombo
Certificate of Excellence
4.0 of 5
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200 Union Place | Colombo 02, Colombo, Sri Lanka
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Ranked #10 of 39 Hotels in Colombo
Certificate of Excellence
A recent review
3 of 5 stars reviewed 5 days ago
Syed S karachi, Pakistan
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428 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gurgaon, India
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Right form the check in the hotel seems dated ,the rooms though big was really worn out.The Wifi did not work. I was woken up 15 minutes prior to my wake up call and to my horror i was told the elevators were not working and I was told to take the stairs down and mind up they had put... More 

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karachi, Pakistan
3 of 5 stars Reviewed 5 days ago NEW

The overall experience is not good because the Hotel being a property of Hilton does not show marks up to it's requirement. Rooms not maintained & even not furnished more than couple of years. So not the return of money we paid. Needs a lot of improvement & care.

Review collected in partnership with Hilton Hotels & Resorts

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New Delhi, India
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed in a 3BHK apartment in the Hilton Colombo Residences. The apartments are very well equipped and clean. The service is wonderful and the hotel is conveniently located in the city. The top floors give a great view of Colombo city.

Was this review helpful? Yes
GeneralManagerHCR, General Manager at Hilton Colombo Residence, responded to this review

Dear Anchal26, Thank you for your kind comments on the cleanliness and amenities you had in your suite during your stay at Hilton Colombo Residences last August. I fully appreciate your comments on the Service you received; I am glad that you found my Team ‘wonderful’. The 2 or 3 bedroom suites are especially beneficial for travelers whose stays are... More 

London
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago

This time it proved to me that Hilton stands for Excellence in all areas. I booked a stay as a gift for my brother's Honeymoon and I must say the service they received was beyond expectation. They were treated like Royalty ! A special thanks to Duminda, Reservations Manager who went out his way to provide the best service imaginable.... More 

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GeneralManagerHCR, General Manager at Hilton Colombo Residence, responded to this review

Dear NizreenIsmail, What a wonderful five-star review to receive – thank you for commending my Team Members Duminda and Chamindra, your warm words will be passed to them and they will be just as delighted. Both Duminda and Chamindra are often recognized by guests for the enthusiasm and ready assistance at all times, we have many Team Members like them... More 

Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Stayed with 3 friends in a 3 bedroom spot on 29th floor. Rooms very clean, everything as you would expect at a hilton. Amazing views of the city. The room service menu is extensive but slightly on the more expensive side as you would expect. Amazing buffet though for dinner. Only draw back was the WiFi was not free. Definitely... More 

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GeneralManagerHCR, General Manager at Hilton Colombo Residence, responded to this review

Dear oliver b, Thank you for choosing to stay at Hilton Colombo Residences during your recent stay in Colombo and reviewing the hotel. I appreciate your feedback on the neatness, cleanliness and views from your suite and the dining experience at FLOW. As you correctly mentioned, the suites on level 29 (Executive Suites) were upgraded recently and I’m happy to... More 

Kuala Lumpur, Malaysia
Level Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 1 week ago

I've always stayed at this property when visiting Colombo, but I'm afraid the Hilton Colombo Residence is falling apart. Nothing seems to work like it used to. Despite bringing it to the attention of staff at reception, the wi-fi in Apartment 2602 didn't work for the entire duration of my stay. The ensuite shower appeared to be blocked and water... More 

Was this review helpful? Yes 2
GeneralManagerHCR, General Manager at Hilton Colombo Residence, responded to this review

Dear Jay552013, As a guest who frequents Hilton Colombo Residences, I was very distressed to read the recent review of your stay. Whilst acknowledging that you have provided us with fantastic reviews of the previous stays, I would like to thank you for taking time to provide me with constructive feedback. It is regrettable to note that you didn’t experience... More 

Melbourne, Australia
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed 1 week ago

In its heyday in the 1980's this old dame would have probably been one of the only serviced apartments in Colombo but it's looking a bit tired and need of the renovations that are slowly taking place. And just like an old dame in need of cosmetic surgery, it seems that there is not much more you can easily do... More 

Was this review helpful? Yes 4
GeneralManagerHCR, General Manager at Hilton Colombo Residence, responded to this review

Dear Jon C, Thank you for taking the time to share your experience about your recent stay at our hotel, I value the constructive feedback you have provided me. I take such feedback very seriously and look for solutions to better the experience of guests. I appreciate the recognition of Chef Rangana and Achala, they are valuable Team Members who... More 

Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed 2 weeks ago

Before checking in with Hilton residencies, i checked out a few apartments in the heart of Colombo. most of the places lacked cleanliness. (even crescat) This hotel was great. even though a bit pricey it was value for money. the breakfast was superb and the staff was even better. very patient and kind and well trained. The location was fantastic... More 

Review collected in partnership with Hilton Hotels & Resorts

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GeneralManagerHCR, General Manager at Hilton Colombo Residence, responded to this review

Dear Naveen J, I am happy to read that your stay at Hilton Colombo Residences was great – thank you for the wonderful comments of my Team, dining experience and cleanliness. As you correctly mentioned the 2 or 3 bedroom suites are especially beneficial for travelers whose stays are longer, and guests traveling with families or in groups. The spacious... More 

Colombo, Sri Lanka
1 review
5 of 5 stars Reviewed 2 weeks ago

Moving to Sri Lanka can be a challenging experience, but the JAIC Hilton staff made it so much easier for me. Sri Lankans are friendly by nature and very hospitable. They truly enjoy when you try learning about their culture. The JAIC provides security, excellent service and is in the process of remodeling all the apartments. I am happy with... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
GeneralManagerHCR, General Manager at Hilton Colombo Residence, responded to this review

Dear Myrna I, Thank you for taking time to review your stay at Hilton Colombo Residences; I’m delighted to read that my Team made the transition to Colombo a smooth one! Your kind words will be passed on to the Team and I’m sure they will be delighted to read them. I appreciate your commendation on the security, services and... More 

Rural Scotland
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a three bedroom business suite on 29th floor. After sharing rooms all holiday it was an absolute treat to have a bedroom each. It was beautifully decorated (I think fairly recently) with amazing views. The staff were outstanding - friendly and helpful. We had buffet breakfast on both days at Flow which set is up for the day... More 

Was this review helpful? Yes
GeneralManagerHCR, General Manager at Hilton Colombo Residence, responded to this review

Dear acwRuralScotland, I fully appreciate the wonderful five-star review on TripAdvisor of your recent stay at Hilton Colombo Residences; thank you for your kind compliments about my Team and mentioning that they were ‘friendly and helpful’; the suite, and the dinging experience at FLOW. As you correctly mentioned, the suites on level 29 (Executive Suites) were upgraded recently and I’m... More 

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