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All 58 Colombo accommodations

Supun Arcade Residency

3.0 of 5 Condominium   |   56, Galle Road, Colombo, Sri Lanka
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Supun Arcade Residency
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64%
Ranked #16 of 58 Specialty Lodging in Colombo
A recent review
3 of 5 stars reviewed 1 week ago
Johannes S
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58 reviews from our community

Traveler rating
    16
    21
    11
    2
    8
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16
9
1
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Colombo, Sri Lanka
2 reviews
1 of 5 stars Reviewed 1 week ago

This is MY WORST BOOKING EXPERIENCE, SHOCKING as its was not at all expected at the last moment. We had made reservations through Agoda.com since last month and we phoned early to let them know that we were arriving late. They were uncooperative at the reception and cancelled the reservation and left us stranded by telling no reservations allowed for... More

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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Huge appartments for a reasonable price. Staff was polite and friendly. Unfortunately the manager forgot to give back our deposit at check-out so we had to come back and nearly missed our train. The rooms were ok and well equiped. The pool needs renovation but we had it on our own. Food was good and they even prepared dinner for... More

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Supun Residency S, General Manager at Supun Arcade Residency, responded to this review

Dear Valued Customer, Many thanks for your review and for the valuable time you have given to appreciate our services. Best Regards, The General Manager More

Singapore, Singapore
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago

I had booked this hotel for my cousin's family travelling to Sri Lanka from the US, the location and price are great, and they had a decent stay - its good for people looking for a standard place to base themselves off of. Unfortunately their after stay service has been horrendous. After all payment completed I was charged a refundable... More

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Dhaka City, Bangladesh
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

Spacious, Clean , Fast Service, The View... the view was amazing. the Pool had an amazing view. Grabbing a smoke in the balcony while watching the sunset over beach , that was something i did for the 4 days i was there. Furniture, fixtures and fittings were very good. This was a fully furnished apartment. I just wish they had... More

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Supun Residency S, General Manager at Supun Arcade Residency, responded to this review

Dear Valued Customer, Thank you very much for your feedback. I’m happy to hear that you’ve enjoyed the view from your apartment and the pool view. Many thanks once again for this excellent review. Best Regards, The General Manager More

Düsseldorf
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 4, 2014

Second stay here as this hotel is offering a great price/performance ratio and is spotless. Very clean, comfortable and spacious apartments featuring great views of Colombo city and/or the sea. Rooftop pool excellent! Breakfast may be enjoyed on the top floors and is of good quality, although the choice could be a little bigger. Thank you very much to the... More

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Supun Residency S, General Manager at Supun Arcade Residency, responded to this review

Dear Valued Customer, Thanks for your excellent review. We highly appreciate it. Best Regards, The General Manager More

Sydney
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 11, 2014

This is not a hotel it is an apartment building. With that in mind it was a great place to stay with a family or a large group. We stayed at both the beginning and the end of our Sri Lankan trip. The first room was at the front of the building and so a bit noisy. The second time... More

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Supun Residency S, General Manager at Supun Arcade Residency, responded to this review

Dear Valued customer, Thanks a lot for your good review on us. For your information, we'll be changing the balcony door locks which do not close properly. 10$ is not expensive if you see the breakfast variety and the quality of food we offer our valued customers. Best Regards, The General Manager More

Phnom Penh, Cambodia
Contributor
20 reviews 20 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 11, 2014

Massive apartments for our family of 4. 100m from beach. Cheap Tuk Tuk to anywhere in Colombo. Helpful staff. Stayed twice in two weeks. Great pool on the roof, 10th floor, with awesome views. Apts, had everything even washing machine and kitchen equipment.

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Supun Residency S, General Manager at Supun Arcade Residency, responded to this review

Dear Valued customer, Thank you very much for your excellent review on us and happy to hear that the majority of our clients are satisfied with our services despite a few unreasonable comments. Best Regards, The General Manager More

Riyadh, Saudi Arabia
1 review
1 of 5 stars Reviewed June 28, 2014

This is one of worse hotel I have seen and the dirtiest and full with insects. Rooms curtain transparent dose not protect from sun light beside the street noise too high. People not friendly food too expensive in the hotel.

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Supun Residency S, General Manager at Supun Arcade Residency, responded to this review

Dear Valued Customer, I’m really surprised about your review! As you may have noticed the majority of our reviews are positive and never a customer has treated us as one of the dirtiest hotels. Our food prices are as same as the other hotels in the city. You would have made a complaint to the management if you found your... More

male
Senior Contributor
39 reviews 39 reviews
33 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed May 23, 2014

stayed here one night, thought we have booked a single bed room apartment they do not have such category, all their apartments are 3 bed room depend on the requirement they charge you... if you book a single bed room apartment you will still get a 3 bed room apartment :)... 2 rooms will be closed but not locked... i... More

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Supun Residency S, General Manager at Supun Arcade Residency, responded to this review

Dear Valued customer, Manny thanks for your review. Well we strictly lock the other rooms when we rent one or two bed room apartments. It must’ve been a mistake from our staff !!I’ll strongly advice my staff to be extra careful about this. Best Regards, The General Manager More

Abu Dhabi, United Arab Emirates
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 4, 2014

We have stayed one night in this hotel and were all in all satisfied with the facilities and service! Unfortunately we have received a 3-bed room appartment including a bunch of keys - which did not fit into any of the doors (beside the main door) PLUS the door to the balcony was damaged... means it had to stay open!... More

Was this review helpful? Yes
Supun Residency S, General Manager at Supun Arcade Residency, responded to this review

Dear Valued customer, Thank you very much for your feedback. I’m happy to hear that you’ve enjoyed the view from our apartments and the breakfast. I’ve given instruction to my maintenance team to fix the balcony doors and make new keys for the apartments with missing keys. Best Regards, The General Manager More

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Additional Information about Supun Arcade Residency

Address: 56, Galle Road, Colombo, Sri Lanka
Location: Sri Lanka > Western Province > Colombo
Price Range (Based on Average Rates): $
Hotel Class:3 star — Supun Arcade Residency 3*
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