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Galle Face Hotel Colombo

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No. 2, Galle Road, Colombo, Sri Lanka
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Galle Face Hotel Colombo
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1,436 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (421)
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Sydney, Australia
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel has two wings. The old world style rooms & modern rooms on the other side. The modern rooms are everywhere but the classic rooms are worth the stay. More like a modern resort feel in a city environment. Water is at the door step. Food selection is wide and make sure to book for the 'High Tea'. Not... More 

Was this review helpful? Yes 1
Melbourne, Australia
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed 3 nights at Gale Face. The room was very nice and the hotel building is lovely. We found the staff to have a bit of an attitude if you are not dressed up and looking like you are an executive. The pool is excellent but the area around it was being worked on so we couldn't see the... More 

Was this review helpful? Yes 3
AntonyGLK, General Manager at Galle Face Hotel Colombo, responded to this review

Thank you very much for visiting the Galle Face Hotel. I have shared your compliments about the food and room service with our team. Being an establishment built on the values of equally respecting and valuing each and every guest at our hotel, I find it most disturbing to hear that you had issues with some of our staff. I... More 

Chennai (Madras), India
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I was on business trip for 4 days, they provided side sea view room, the room was good and i don't find any problem with it, the food is average not so good, they are keeping vegetarian and non-vegetarian together is the problem, they don't mind if we approached and said please don't keep like this, this will be trouble... More 

Was this review helpful? Yes 1
AntonyGLK, General Manager at Galle Face Hotel Colombo, responded to this review

I am very sorry to read that you had some issues with us during your stay. Our Chef has been made aware of your comments about vegetarian food. What you write about our housekeeping staff making a mistake in entering your room is not exactly as we believe it to be. We looked at our cameras and ascertained that the... More 

Washington DC, District of Columbia
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a very appealing hotel in a beautiful oceanfront location. My room was old fashioned in its accoutrements but attractive and spacious. The breakfasts were attractive and tasty as well. For the moment, however, the experience is somewhat limited by the extensive renovations underway. These do not interfere with the guest rooms; there is no problem with noise or... More 

Was this review helpful? Yes 1
AntonyGLK, General Manager at Galle Face Hotel Colombo, responded to this review

Thank you very much for your review! We always make every effort to ensure our guests will have an uninterrupted experience and we are so pleased to learn you had an enjoyable stay at the Galle Face Hotel. Do visit us once the restorations are over and we shall arrange a tour of the entire hotel for you and share... More 

Level Contributor
702 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 255 helpful votes
5 of 5 stars Reviewed 1 week ago

This is one of the heritage hotels in the city centre facing the beach the famous Galle Face.Rooms are old big colonial type With modern touch.Service is very good.The breakfast is good with the local hoppers.The service at the breakfasts is also very good.

Was this review helpful? Yes 2
AntonyGLK, General Manager at Galle Face Hotel Colombo, responded to this review

We are so pleased to learn you had an enjoyable stay at our hotel! Do visit us again when restorations are complete. I’m sure you will find your next visit to be even more exciting than the first. We are introducing croquet on the lawn which will surely be a very enjoyable game to indulge in during your stay. Looking... More 

New York City, New York
Level Contributor
54 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed 1 week ago

Where to begin? We held a conference at the Galle Face and it was one of the best professional experiences I have had in working with any hotel around the globe. A round of applause to Mr. Antony Paton who leads by example and deftly wields his unequaled personal and business management skills over a world class group of professionals.... More 

Was this review helpful? Yes 3
AntonyGLK, General Manager at Galle Face Hotel Colombo, responded to this review

Thank you very much for your lovely review. Myself and my Team are very grateful for your comments. The most enjoyable part of all our jobs is getting to know our guests and working with them to ensure everything is right for them. Come back and see us soon. Yours sincerely, Antony G. Paton General Manager More 

Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Galle Face has incredible service, and a greawt view of the water. Our room was totally fine and clean with a nice TV. The bathroom is quite nice and has a big tub and high quality products. The hotel is quite large and has long beautiful hallways. It is also centrall located and near where you want to be. Only... More 

Was this review helpful? Yes 2
AntonyGLK, General Manager at Galle Face Hotel Colombo, responded to this review

Thank you for your comments. We are sorry to learn that you were not aware of our restoration. The Company that you booked through were informed of our restoration program and should have clearly displayed this when you made your booking. We contacted them today and asked them to correct this. We hope you will come back to us and... More 

Bexley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

In this modern day and fast-paced day and age, it appears that we can always make the time to complain, however, we seldom make the effort to find the same time to praise. My partner and I would like to thank you and your staff at the Poolside Bar and Terrace for wonderful evening spent there. Notably Mr. Sahan who... More 

Was this review helpful? Yes 4
AntonyGLK, General Manager at Galle Face Hotel Colombo, responded to this review

This is wonderful to hear. Thank you so much. I will thank Sahan for your outstanding comments about him. Let me know when you are next planning to stay with us. I would like to say hello in person. We should also arrange a tour of the hotel with our Historian. I think you would enjoy it and certainly work... More 

Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago

Have always admired the Galle Face Hotel for its location, ambience, food and mostly service quality. But not impressed at all especially after the re-opening. Was able to attend for a morning wedding at the Galle Face Hotel however sad to say despite the high prices charged now, the service quality seem to have drastically reduced. Toilets were not cleaned... More 

Was this review helpful? Yes 3
AntonyGLK, General Manager at Galle Face Hotel Colombo, responded to this review

We are sorry to read your comments and are somewhat perplexed. We started operations in our newly restored ballrooms in April and have had great reviews from all our weddings and other functions. We have contacted the Bride from your wedding and she has stated how well her event went. Would you kindly contact me at the hotel so that... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Towards the end of April this year, we organised a five and half day international training course for approximately 100 participants at the Galle Face Hotel. The event was held at the Jubilee Hall, away from the hotel's designated conference wing. The GFH staff were very responsive in making sure that the Jubilee Hall was ready for the course by... More 

Was this review helpful? Yes 1
AntonyGLK, General Manager at Galle Face Hotel Colombo, responded to this review

We are most grateful for your review. It was our sincere pleasure in providing you an excellent service. I have shared your feedback with our entire team. Thank you very much for selecting Galle Face Hotel as your conference venue. We look forward to welcoming you once more. Yours sincerely, Antony G. Paton General Manager More 

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