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All 40 Ulaanbaatar hotels

Kempinski Hotel Khan Palace

5.0 of 5 Hotel   |   East Cross Road, Peace Avenue | Bayanzurh District, Ulaanbaatar, Mongolia
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88%
Ranked #1 of 40 hotels in Ulaanbaatar
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
barefooting STL
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201 people have reviewed this hotel

Traveler rating
    102
    72
    23
    3
    1
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14
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90
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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  • English first
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English first
STL
Contributor
12 reviews 12 reviews
8 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Had the occasion to be able to stay at the Kempinski both before and intermittently during a scheduled tour. I have read some of the other reviews and I, too, had the occasion to be in a variety of rooms - including a junior suite. All the rooms were nice and clean - never had the heebie jeebies with the... More

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msp
Contributor
18 reviews 18 reviews
9 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

If you are looking for a typical European Kempinski, you may be disappointed. However, the hotel is clean, rooms are very well furnished. Small hotel with a very small elevator. Front desk/lobby small. Staff has difficulty with English. Service during busy times can be quite spotty. Food quality is average. Very nice breakfast buffet - well worth. Breakfast room ambiance... More

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Michigan
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed there 6 nights in 3 different rooms. Deluxe rooms size varies from small to large. Large room spacious, good bed and great bathroom. The breakfast buffet is very extensive with great service. Floors 3 and 4 noisy on the back because of other hotel across parking lot. I wanted higher floor but 6 was as high as they would... More

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Ulaanbaatar, Mongolia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

We been with friends in Kempinsk Hotel. Service is Ok not bad and clean rooms. But we did not stay in rooms.We enjoyed the service. Also Kempinski not too far from city center. And easy to access to the Hotel..

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Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Kempinski, aside from having big rooms with a small space serving like a living room (with a 2-seater sofa and coffee table), office space, and a heated toilet, is the most thoughtful hotel I have stayed in. Aside from the usual provisions you will find shoe shine amenities and lint remover, his and hers slippers. I was feeling a bit... More

Was this review helpful? Yes 1
FrankPrasmo, Guest Relations Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Mommyfreelancer, We have been delighted to read that your experience has been a memorable one and we would like to thank you for the extensive review. You valuable comments have been shared with the Team and has been very motivating. We will be very much looking forward to welcoming you again in the near future. Yours in Hospitality Bayaraa... More

London, United Kingdom
Top Contributor
51 reviews 51 reviews
34 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

UB was one of our stops on Trans Mongolian train journey and this hotel was an oasis after Russian hotels. Room was large go for deluxe it's magnificent all facilities you could dream of. Brilliant service excellent breakfast with fresh juice smoked salmon sparkling wine eggs as you like them. Good value restaurant for dinner. 15 minute walk from main... More

Was this review helpful? Yes 1
FrankPrasmo, Guest Relations Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Woobsle , We have been delighted to read that your experience has been a memorable one and we would like to thank you for the extensive review. You valuable comments have been shared with the breakfast chefs and our team and have been very motivating. We will be very much looking forward to welcoming you again in the near... More

Seoul, South Korea
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for 10 days with my wife and son. The staff was very friendly and attentive. The restaurants also were quite good, especially the Mongolian/Western restaurant. The location was good, but like most of the city, you shouldn't be looking for stunning views. There is a lot of construction and zoning does not appear to have been a... More

Was this review helpful? Yes 2
FrankPrasmo, Guest Relations Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Jeffrey P, Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us. Per your comments, we have applied constancy delivering newspaper on time and we sincerely apologize for you having to stay in smoking room for one day. I would like to... More

D.C.
Top Contributor
162 reviews 162 reviews
26 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Most hotels in Ulaa. are pretty weak. Kempinski was absolutely terrific -- top service all the way! The service staff at doorman and reception are incredibly friendly and helpful, and speak English to help travelers. The room was super clean, quiet, and well appointed. The shower is to die for, esp. after being in ghee camps for a a week.... More

Was this review helpful? Yes 1
FrankPrasmo, Guest Relations Manager at Kempinski Hotel Khan Palace, responded to this review

Dear D_C_Exp_Traveler, Thank you very much for the mood enhancing and smiling review, which gives us great motivation. We will be very much looking forward to the next time! Warm regards Bayaraa More

Munich, Germany
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Great Place to stay in UlanBataar. Room was excellent, big bed, clean room, nice shower and good water presure and a Japanese blow dry toilet :-) Staff was friendly and new what the were doing. Food was excellent. I would stay here again. Location is about 2Km from city center.

Was this review helpful? Yes 2
FrankPrasmo, Public Relations Manager at Kempinski Hotel Khan Palace, responded to this review

Dear We are delighted to read your valuable comments which give us the motivation we need for the upcoming season :) . It is great that you have enjoyed our special amenities in the room. We will be very much looking forward to welcoming you again very soon, Warmest regards Bayaraa More

New York City, New York
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 20, 2014

I stayed in this hotel for about a month. The staff is very accommodating and the general manager was quite attentive. Although the hotel is not as grand or luxurious as other Kempinski-managed properties, I found my stay quite enjoyable. The gym is small, but has everything you need, the saunas were clean and worked well. The breakfast buffet was... More

Was this review helpful? Yes 2
FrankPrasmo, Guest Relations Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Radu84, Thank you very much for your review following your recent stay at the Kempinski hotel Khan Palace. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a better experience for you and other guests in the... More

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Additional Information about Kempinski Hotel Khan Palace

Address: East Cross Road, Peace Avenue | Bayanzurh District, Ulaanbaatar, Mongolia
Phone Number:
Location: Mongolia > Ulaanbaatar
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kempinski Hotel Khan Palace 5*
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Also Known As:
Kempinski Hotel Ulaanbaatar

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style
#1 Business Hotel in Ulaanbaatar #1 Luxury Hotel in Ulaanbaatar #1 Spa Hotel in Ulaanbaatar #3 Best Value Hotel in Ulaanbaatar
Hotel Class
Official Description (provided by the hotel)
Additional amenities and services during your stay- complimentary wifi high speed internet access in all rooms- air cleaner and humidifyer in every room- free local calls with mobile phone provided by the hotel- ipad rental during your stay at no charge- limousine services provided by the hotel (charges will apply) complimentary water as well as wifi internet access in the car- 24hours security around the hotel ... more   less 
Number of rooms
102

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