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All 40 Ulaanbaatar hotels

Kempinski Hotel Khan Palace

5.0 of 5 Hotel   |   East Cross Road, Peace Avenue | Bayanzurh District, Ulaanbaatar, Mongolia
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Kempinski Hotel Khan Palace
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89%
Ranked #1 of 40 hotels in Ulaanbaatar
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Tom B Middlesbrough, United Kingdom
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211 people have reviewed this hotel

Traveler rating
    106
    78
    23
    3
    1
See reviews for
16
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95
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Middlesbrough, United Kingdom
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

A real gem in an otherwise drab grey city. The staff were tremendously accommodating and nothing seemed to be a hassle. The choice of dining was quite a surprise and all the venues seemed to be high standard. The rooms are large and comfortable. I found myself on a quiet side of the building but I don't know if every... More

Was this review helpful? Yes 1
FrankPrasmo, Guest Relations Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Mr. Tom.B, We have been delighted to read that your experience has been a memorable one and we would like to thank you for the extensive review. You valuable comments have been shared with the Team and has been very motivating. We will be very much looking forward to welcoming you again in the near future. Yours in Hospitality... More

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a surprisingly nice hotel in a town that is rather dingy... rooms are clean and comfy. The toilet is worth going for all on its own! it shoots water at you then air to dry you off...rather disconcerting. The restaurant was good although a little formal and the breakfast was excellent. the staff were very helpful and courteous.... More

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London
Contributor
11 reviews 11 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

It's a great hotel in Ulaanbataar. We stayed here after two weeks in ger camps, and to have a bath and a Japanese toilet was bliss. Breakfast was a feast of choice, and very tasty. Location-wise it's about equal distance from the centre as the Ramada is (where we had stayed prior to our ger adventure), but somehow it feels... More

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Salem, Massachusetts, USA
Top Contributor
66 reviews 66 reviews
11 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed off and on in this hotel, courtesy of our Overseas Adventuure Travel group with which we travelled, during our stay in Mongolia. We were in and out of the hotel in between trips to various parts of the countryside, and always looked forward to our return. The rooms were excellent, although inexplicably some of the showers had no... More

Was this review helpful? Yes 1
FrankPrasmo, Guest Relations Manager at Kempinski Hotel Khan Palace, responded to this review

Dear E1mb, We have been delighted to read that your experience has been a memorable one and we would like to thank you for the extensive review. You valuable comments have been shared with the Team and has been very motivating. We will be very much looking forward to welcoming you again in the near future. Yours in Hospitality Bayaraa... More

Japan
Top Contributor
68 reviews 68 reviews
47 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Kempinski Hotel Khan Palace is a very nice hotel, offering clean and well-designed rooms. The breakfast buffet, included in the room price, was simply excellent, with a great selection of food, although the service could be slightly faster (it took me for example 15 minutes to get Japanese ramen which were proposed at the buffet). The staff is effective,... More

Was this review helpful? Yes 1
FrankPrasmo, Guest Relations Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Sanji, Thank you for spending your time to give us a kind feedback on your recent stay at Kempinski Hotel Khan Palace. By telling us what you liked about your stay and how we can improve, you are helping us deliver a better experience for you and other guests in the future. I am glad that you enjoyed your... More

Abu Dhabi, United Arab Emirates
Contributor
18 reviews 18 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It is a great hotel even comparing to hotels of bigger cities. I stayed for three nights. Overall experience was great.The restaurants for dinner was good and the breakfast also was good with lot of variety dishes.

Was this review helpful? Yes
FrankPrasmo, Guest Relations Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Dileepdxb, Thank you very much for your review following your recent stay at the Kempinski Hotel Khan Palace. Your business is very important to us and we value your feedback. We are looking forward to welcoming you again during your next stay in Kempinski hotel Khan Palace and hope we can prove our high standard of hospitality again. Yours... More

STL
Contributor
12 reviews 12 reviews
8 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had the occasion to be able to stay at the Kempinski both before and intermittently during a scheduled tour. I have read some of the other reviews and I, too, had the occasion to be in a variety of rooms - including a junior suite. All the rooms were nice and clean - never had the heebie jeebies with the... More

Was this review helpful? Yes
FrankPrasmo, Guest Relations Manager at Kempinski Hotel Khan Palace, responded to this review

Dear P A, We have been delighted to read that your experience has been a memorable one and we would like to thank you for the extensive review. You valuable comments have been shared with the Team and has been very motivating. Once again thank you very much for the mood enhancing and smiling review, which gives us great motivation... More

msp
Contributor
19 reviews 19 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If you are looking for a typical European Kempinski, you may be disappointed. However, the hotel is clean, rooms are very well furnished. Small hotel with a very small elevator. Front desk/lobby small. Staff has difficulty with English. Service during busy times can be quite spotty. Food quality is average. Very nice breakfast buffet - well worth. Breakfast room ambiance... More

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Michigan
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed there 6 nights in 3 different rooms. Deluxe rooms size varies from small to large. Large room spacious, good bed and great bathroom. The breakfast buffet is very extensive with great service. Floors 3 and 4 noisy on the back because of other hotel across parking lot. I wanted higher floor but 6 was as high as they would... More

Was this review helpful? Yes
FrankPrasmo, Guest Relations Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Donna N, Thank you for spending your time to give us a kind feedback on your recent stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a better experience for you and other guests in the future. I am glad that you enjoyed your stay with us and... More

Ulaanbaatar, Mongolia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We been with friends in Kempinsk Hotel. Service is Ok not bad and clean rooms. But we did not stay in rooms.We enjoyed the service. Also Kempinski not too far from city center. And easy to access to the Hotel..

Was this review helpful? Yes
FrankPrasmo, Guest Relations Manager at Kempinski Hotel Khan Palace, responded to this review

Thank you very much for your recent visit at Kempinski Hotel Khan Palace and I would like to express my sincere apologies for not being able to meet your expectations on this occasion.We will do our best to fix the just ok issues you mentioned and we will make it excellent service for your next visit. We will be very... More

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Additional Information about Kempinski Hotel Khan Palace

Address: East Cross Road, Peace Avenue | Bayanzurh District, Ulaanbaatar, Mongolia
Location: Mongolia > Ulaanbaatar
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kempinski Hotel Khan Palace 5*
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Also Known As:
Kempinski Hotel Ulaanbaatar

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style
#1 Spa Hotel in Ulaanbaatar #1 Business Hotel in Ulaanbaatar #1 Luxury Hotel in Ulaanbaatar #4 Best Value Hotel in Ulaanbaatar
Hotel Class
Official Description (provided by the hotel)
Additional amenities and services during your stay- complimentary wifi high speed internet access in all rooms- air cleaner and humidifyer in every room- free local calls with mobile phone provided by the hotel- ipad rental during your stay at no charge- limousine services provided by the hotel (charges will apply) complimentary water as well as wifi internet access in the car- 24hours security around the hotel ... more   less 
Number of rooms
102

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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