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All 80 Vientiane hotels

Mercure Vientiane

4.0 of 5 Hotel   |   Unit 10 Samsenthai Road | PO Box 585, Vientiane 8562, Laos
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Ranked #27 of 80 hotels in Vientiane
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270 people have reviewed this hotel

Traveler rating
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    86
    99
    46
    19
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 days ago NEW via mobile

I only spent one night at Mercure Vientiane so I can't say too much about this hotel! My experience was ok though! The hotel is located a little bit outside of the city centre! It took us about five minutes by taxi to get to "downtown". The hotel has a small outdoor pool which I couldn't use since it was... More

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MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! More

Kuantan, Malaysia
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed 3 nights here. Check-in was swift and easy. Had Superior room on 2nd floor overlooking pool. Everything in the room as you'd expect from an Accor Hotel. I'm sure they will need a face-lift in time, but sufficient enough for now. TV's need to be replaced, (17" TV's are old fashioned in 2014). Bathrooms are adequent and showers are... More

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MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. More

Adelaide, Australia
Contributor
15 reviews 15 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were booked into the Mercure Vientiane as the starting point of a small group (two adults, two children) package tour of Laos. It's a wonderful looking old hotel in a good location, easy walking distance to the riverside eating spots (less than ten minutes) and a little further from the night markets. We were welcomed with a glass of... More

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MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

We are very appreciated that you enjoyed during you stay here. Thank you for writing the feedback. We look forward to welcome you again in future. More

Manila
Top Contributor
51 reviews 51 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed July 23, 2014

Stayed here after 5 years away from Vientiane- Although the city is unrecognizable due to its booming economy- the hotel has stayed the same- Internet was nonexistant then and at least present now- Ala carte food is quite decent while buffet spread is haphazard. Hotel needs a makeover old airconditioners, lumpy beds) although the staff are quite helpful especially the... More

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MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Thank you very much for taking the time to share your comments on Trip Advisor following your stay with us. Guest feedback helps us improve our standards and services in all aspects and we will definitely look into these areas to ensure guest satisfaction.We certainly look forward to welcome you back in the future. More

1 review
5 of 5 stars Reviewed July 18, 2014

Initially, I booked only one night at Mercure Vientiane through Expedia after an exhausting research on the internet. I wanted to make sure it was the right hotel for us before extending our stay there for the next 2 nights. I must say that the hotel was excellent on all counts. The staff were extremely friendly and helpful, the room... More

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MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. More

Wellington, New Zealand
Top Contributor
89 reviews 89 reviews
30 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed July 13, 2014

Not the best location but everything else was fine. Lovely staff with only one exception-a staff member in the restaurant. She wasn't rude or disrespectful-just not as smiling and friendly as the others. Rooms large and nicely appointed but street noise made sleep difficult. Pool area lovelu and not affected by the aforementioned street noise. Tax put on drinks that... More

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MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we are looking forward to see you soon. More

Billericay, United Kingdom
Top Contributor
64 reviews 64 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 15, 2014

Vientiane is not frequented by many tourists and this hotel will no doubt improve its performance and condition as the industry evolves. Considering that, the visit cannot be faulted for the attention and service of the staff. The room was suitable for our purpose being equipped with mini-bar, safe, satellite t.v. and coffee/tea making facilities. It is located a little... More

Was this review helpful? Yes 1
MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

I was delighted to read that you enjoyed during you stay here. Thank you for taking your time to write the feedback. We hope you will give us the opportunity of welcoming you again in future. More

Singapore, Singapore
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 13, 2014

All staff were pleasant, eager to help and extremely polite as are most Laotians.Rooms were large and clean everything needed for a short stay. Location is convenient and just 5 minutes drive to airport. Great choices for breakfast both Asian and Western. All in all not my best " Mercure experience".

Was this review helpful? Yes 1
MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. More

Penang Island, Malaysia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 12, 2014

Stayed for almost a week here during my work trip to NUOL. Room is big and clean. TV channels are boring. Within walking distance to the night market by the Mekong River. No breakfast included, maybe it's our agent's fault during booking.

Was this review helpful? Yes 1
MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Thank you for your kind response and feedback in regards to your recent stay at Mercure Vientiane.We are glad that you enjoyed your stay with us and hope to serve you again soon if your travels should bring you back to Vientiane. More

London, UK
Top Contributor
149 reviews 149 reviews
44 hotel reviews
324 helpful votes 324 helpful votes
2 of 5 stars Reviewed June 12, 2014

I stayed at the Mercure Vientiane hotel in early December 2013 for 1 night whilst visiting the city on the sixth stage of my 21-day 'Grand Tour of Indochina' holiday operated by Voyages Jules Verne. I found this small hotel to be tidy enough but it did fall-down in quality in more areas than all the other hotels we stayed... More

Was this review helpful? Yes 1
MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your... More

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Additional Information about Mercure Vientiane

Address: Unit 10 Samsenthai Road | PO Box 585, Vientiane 8562, Laos
Location: Laos > Vientiane Province > Vientiane
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Vientiane 4*
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Also Known As:
Mercure Vientiane Hotel Vientiane
Hotel Accor Vientiane
Novotel Vientiane
Vientiane Novotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#5 Luxury Hotel in Vientiane
Hotel Class
Official Description (provided by the hotel)
The Mercure Vientiane is a 4 star hotel located close to both the centre of Vientiane and the airport. As the ideal location for business trips and holidays, the hotel offers a range of conference and leisure facilities. Featuring 172 rooms, the hotel also boasts an executive floor. Relax with a drink while listening to music in one of our three bars, or enjoy a meal in our restaurant. We also offer a fitness centre, outdoor pool, sauna and tennis court. Parking is available for your convenience. ... more   less 
Number of rooms
172

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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