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All 80 Vientiane hotels

Mercure Vientiane

4.0 of 5 Hotel   |   Unit 10 Samsenthai Road | PO Box 585, Vientiane 8562, Laos
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Mercure Vientiane
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Ranked #27 of 80 Hotels in Vientiane
A recent review
3 of 5 stars reviewed 1 week ago
Pistol101 Chiang Mai Province, Thailand
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273 reviews from our community

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    87
    101
    46
    19
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23
70
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46
Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Chiang Mai Province, Thailand
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Service was good in the restaurant and staff were friendly.. The food was excellent but overpriced for Vientiane. I was not able to get much rest in the afternoon as there were renovations being conducted. Numerous complaints rectified the problem and I was able to get some sleep.

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Romsey, United Kingdom
Top Contributor
118 reviews 118 reviews
74 hotel reviews
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Mercure for 2 nights at the start of a group tour of Laos and were very happy with the tour company's choice. The hotel offers everything you would expect from a 4 star hotel including large, spacious rooms and staff who go out of their way to offer a great service. It is just a bit... More

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Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

I only spent one night at Mercure Vientiane so I can't say too much about this hotel! My experience was ok though! The hotel is located a little bit outside of the city centre! It took us about five minutes by taxi to get to "downtown". The hotel has a small outdoor pool which I couldn't use since it was... More

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MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! More

Kuantan, Malaysia
Reviewer
5 reviews 5 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed 3 nights here. Check-in was swift and easy. Had Superior room on 2nd floor overlooking pool. Everything in the room as you'd expect from an Accor Hotel. I'm sure they will need a face-lift in time, but sufficient enough for now. TV's need to be replaced, (17" TV's are old fashioned in 2014). Bathrooms are adequent and showers are... More

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MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. More

Adelaide, Australia
Contributor
15 reviews 15 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 30, 2014

We were booked into the Mercure Vientiane as the starting point of a small group (two adults, two children) package tour of Laos. It's a wonderful looking old hotel in a good location, easy walking distance to the riverside eating spots (less than ten minutes) and a little further from the night markets. We were welcomed with a glass of... More

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MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

We are very appreciated that you enjoyed during you stay here. Thank you for writing the feedback. We look forward to welcome you again in future. More

Manila
Top Contributor
51 reviews 51 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed July 23, 2014

Stayed here after 5 years away from Vientiane- Although the city is unrecognizable due to its booming economy- the hotel has stayed the same- Internet was nonexistant then and at least present now- Ala carte food is quite decent while buffet spread is haphazard. Hotel needs a makeover old airconditioners, lumpy beds) although the staff are quite helpful especially the... More

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MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Thank you very much for taking the time to share your comments on Trip Advisor following your stay with us. Guest feedback helps us improve our standards and services in all aspects and we will definitely look into these areas to ensure guest satisfaction.We certainly look forward to welcome you back in the future. More

1 review
5 of 5 stars Reviewed July 18, 2014

Initially, I booked only one night at Mercure Vientiane through Expedia after an exhausting research on the internet. I wanted to make sure it was the right hotel for us before extending our stay there for the next 2 nights. I must say that the hotel was excellent on all counts. The staff were extremely friendly and helpful, the room... More

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MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. More

Wellington, New Zealand
Top Contributor
89 reviews 89 reviews
30 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed July 13, 2014

Not the best location but everything else was fine. Lovely staff with only one exception-a staff member in the restaurant. She wasn't rude or disrespectful-just not as smiling and friendly as the others. Rooms large and nicely appointed but street noise made sleep difficult. Pool area lovelu and not affected by the aforementioned street noise. Tax put on drinks that... More

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MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we are looking forward to see you soon. More

Billericay, United Kingdom
Top Contributor
66 reviews 66 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 15, 2014

Vientiane is not frequented by many tourists and this hotel will no doubt improve its performance and condition as the industry evolves. Considering that, the visit cannot be faulted for the attention and service of the staff. The room was suitable for our purpose being equipped with mini-bar, safe, satellite t.v. and coffee/tea making facilities. It is located a little... More

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MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

I was delighted to read that you enjoyed during you stay here. Thank you for taking your time to write the feedback. We hope you will give us the opportunity of welcoming you again in future. More

Singapore, Singapore
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 13, 2014

All staff were pleasant, eager to help and extremely polite as are most Laotians.Rooms were large and clean everything needed for a short stay. Location is convenient and just 5 minutes drive to airport. Great choices for breakfast both Asian and Western. All in all not my best " Mercure experience".

Was this review helpful? Yes 1
MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. More

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Additional Information about Mercure Vientiane

Address: Unit 10 Samsenthai Road | PO Box 585, Vientiane 8562, Laos
Location: Laos > Vientiane Province > Vientiane
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Vientiane 4*
Reservation Options:
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Also Known As:
Mercure Vientiane Hotel Vientiane
Hotel Accor Vientiane
Novotel Vientiane
Vientiane Novotel

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