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Mercure Vientiane

Unit 10 Samsenthai Road | PO Box 585, Vientiane 8562, Laos
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Mercure Vientiane
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382 Reviews from our TripAdvisor Community

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Liverpool
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel is clean and friendly - not quite up to the standard of other Mercure hotels I've stayed. Was a bit disappointed in what felt like penny-pinching; free breakfast included with the more expensive executive rooms but had to pay extra for an espresso.

Helpful?
Thank YuriG78
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Stayed for 4 nights. Staff were friendly all round. Reception staff especially deserves a mention for helping me out with some verbal translation of the local language to English n vice versa. Hotel pool was pretty decent for a Laos hotel although gym could do with an upgrading. Location slightly off town area but not too big an issue. Room... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Lee S
Bangkok, Thailand
Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago

4 days in Vientiane and I've reserved at Mercure knowing the reputation of these hotels around the world....hummm I should have broke my wrist when I did the booking ! No no no very disappointed. Hotel is old and a bit far from the "center". So nothing against staff who were nice and polite. But please do some serious renovations.... More 

Helpful?
Thank OLK1974
MercureVientianeLa0s, Public Relations Officer at Mercure Vientiane, responded to this review

Dear OKL1974, Thank you very much for taking your time to share your experience at Mercure Vientiane Hotel with us. We apologize for the Inconvenience during your stay in regards to the condition of our hotel. We will definitely reflect on all your comments and rectify any short comings when necessary. SG50 is a celebration of Singapore 50 years of... More 

Travelers are raving about these Vientiane hotels

Melbourne
Level Contributor
73 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at Mercure Vientiane twice in Jan. It used to be Novotel but changed to Mercure a few years back. The hotel is quite old but still well maintained though it is time to renovate a few rooms. The entrance and lobby is great and reminds of the grandeur of the past. Once past that rooms are spacious but... More 

Helpful?
Thank lovetravel7519
MercureVientianeLa0s, Public Relations Officer at Mercure Vientiane, responded to this review

Dear lovetravel7519, Thank you for sharing your opinion concerning your stay; it is always a pleasure to receive feedback. We are really sorry for all of the inconvenience you experienced during your stay regarding the conditions of the hotel. I have already forwarded your remarks regarding the service issue to the department concern as we treat all feedback with the... More 

London, United Kingdom
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I have chosen Mercure because it swimming pool. The pool is nice but cold. That's all, not any advantage point. Hotel is too old and carpet is very smelly. Look at my room: the television remind me 1980s. Room furniture is very simple and very old as well. There is a big problem with bath room: even with shower curtain,... More 

Helpful?
Thank ncnn2000
MercureVientianeLa0s, Public Relations Officer at Mercure Vientiane, responded to this review

Dear ncnn2000 Thank you for sharing your opinion concerning your stay; it is always a pleasure to receive feedback. We are really sorry for all of the inconvenience you experienced during your stay including the room and equipment. I have already forwarded your remarks regarding the service issue to the department concern as we treat all feedback with the utmost... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Very disappointed with the room we had - although it was a 'standard' room it was scruffy and needed a good clean !! The grouting in the bathroom was all chipped and looked like a dodgy 1950s USA motel ! There was a big dirty stain on the hall carpet and we were definitely down the standard corridor -As there... More 

Helpful?
Thank Debhuddersfield
MercureVientianeLa0s, Public Relations Officer at Mercure Vientiane, responded to this review

Dear Debhuddersfield Thank you very much for taking your time to share your experience at Mercure Vientiane Hotel with us. We apologize for the disappointments you experienced during your stay in regards to the condition of our hotel. We will definitely reflect on all your comments and rectify any short comings when necessary. Once again, thank you for your feedback... More 

Croydon, United Kingdom
Level Contributor
127 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed December 12, 2015 via mobile

Lobby looks nice but the rooms are old, dated and the beds even worse. Slept here two nights and had two terrible nights because of the beds. I am usually easy going with beds but this one...! Polite staff and decent breakfast although nothing special. Don't expect too much from this hotel.

Helpful?
Thank Christof N
MercureVientianeLa0s, Public Relations Officer at Mercure Vientiane, responded to this review

Dear Christof N Thank you very much for taking your time to share your experience at Mercure Vientiane Hotel with us. We apologize for the disappointments you experienced during your stay in regards to the condition of our hotel. We will definitely reflect on all your comments and rectify any short comings when necessary. Once again, thank you for your... More 

Greater Melbourne, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 6, 2015

Comfortable room, although the bar in the next street was quite loud but not all night. A bit away from the action. The restaurant is quite good, with plenty of options at the breakfast buffet. Small but pleasant pool area.

Helpful?
Thank Jbpooket
MercureVientianeLa0s, Public Relations Officer at Mercure Vientiane, responded to this review

Dear Jbpooket Thank you very much for taking your time to share your experience at Mercure Vientiane Hotel with us. It is always a pleasure to receive positive and constructive feedback from our customers. We have daily buffets for our guests and we always ensure the quality of the food to the standard. Once again, thank you for your feedback... More 

Plymouth, United Kingdom
Level Contributor
102 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed December 5, 2015

A big city hotel used to dealing with short stay guests. Nice size but slightly dated room with a reasonable size bathroom with a bath. Tea and coffee, air. con. and TV with English speaking stations but no safe. Nicely furnished with a table and two chairs. A fridge, that goes off when the power tag-key is removed. The duvet... More 

Helpful?
Thank Antony B
MercureVientianeLa0s, Public Relations Officer at Mercure Vientiane, responded to this review

Dear Antony B Thank you very much for taking your time to share your experience at Mercure Vientiane Hotel with us. We apologize for the disappointments you experienced during your stay in regards to the condition of our hotel. We will definitely reflect on all your comments and rectify any short comings when necessary. We are happy that you enjoy... More 

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