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All 80 Vientiane hotels

Mercure Vientiane

4.0 of 5 Hotel   |   Unit 10 Samsenthai Road | PO Box 585, Vientiane 8562, Laos
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Mercure Vientiane
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Ranked #25 of 80 Hotels in Vientiane
A recent review
3 of 5 stars reviewed 6 days ago
Stephanie058 South East London
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282 reviews from our community

Traveler rating
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    103
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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South East London
Top Contributor
214 reviews 214 reviews
85 hotel reviews
114 helpful votes 114 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

On first impression this hotel would appear to be very luxurious. The reception area and communal area are very smart however, our room which was supposed to be deluxe was a huge disappointment. It was a room with no view other than the back of a side car park, and it was dingy and depressing. Also not very clean. The... More

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York, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed here with a colleague when working in Vientiane. The hotel was far better than we were expecting having read reviews on here. The rooms were good- clean with air con and in room wifi. The breakfasts were really good and, despite being a little out of the town centre everything is still within easy walking distance. The gym... More

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MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

We are truly glad that you have enjoyed your stay at Mercure Vientiane with your friend. Your positive and constructive reviews are most valuable input for us to further improve on our services to all our valued clients. We take all guests feedback very seriously and will act on them whenever possible. We appreciate your taking the time to post... More

Top Contributor
103 reviews 103 reviews
21 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Loas is a very underdeveloped country an this hotel reflects it,The staff did try there best but they are just not ready for tourism yet rooms not cleaned properly food inedible although Vientiane has some of the greatest French restaurants in the world

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MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Thank you for taking the time to share your experience at Mercure Vientiane with us. Your review and constructive comments will help us to reflect on our shortcomings and will definitely take steps to rectify them whenever possible. If you wishes to provide us with more specific instances so that we can zero in on where we may have not... More

Burnley, United Kingdom
Senior Contributor
49 reviews 49 reviews
37 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Having read various reviews of this property we were not expecting the best experience! We were therefore very pleasantly surprised by the very warm welcome from the staff, very comfortable room, and a breakfast that matched mid range hotels in Europe & USA. The hotel is a comfortable 15/20 minute walk into the centre, but our room was very quiet... More

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MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Your Pleasant stay at Mercure Vientiane is most encouraging and motivating for all of the staff at the Hotel and we are glad that our effort to offer the best possible and memorable experience for all our valued guests who chooses to stay with us. We will definitely strife to further our effort to provide and improve on our services... More

Edinburgh, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is set very slightly out of town but as Vientiane is such a small city this is not a negative. It is still easy walking distance to the centre. It is a large hotel so does lose some of the charm of other local places but the facilities are good, decent rooms, pool, gym bar, shop etc. The... More

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MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Thank you very much for sharing your valuable time to write your review for our hotel. We are glad to read that you are enjoyed our hotel facilities during your stay. We wish to welcome you back to Mercure Vientiane again. More

Chiang Mai Province, Thailand
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 3, 2014

Service was good in the restaurant and staff were friendly.. The food was excellent but overpriced for Vientiane. I was not able to get much rest in the afternoon as there were renovations being conducted. Numerous complaints rectified the problem and I was able to get some sleep.

Was this review helpful? Yes 1
MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Thank you very much for taking time to post a review of our hotel. Please accept our sincere apologies for the inconvenience you had experienced. You feedback will help us to look at the issues we need to improve on our standards and services in all aspects and we definitely look into these areas to ensure guest satisfaction. We hope... More

Romsey, United Kingdom
Top Contributor
118 reviews 118 reviews
74 hotel reviews
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed August 30, 2014

We stayed at the Mercure for 2 nights at the start of a group tour of Laos and were very happy with the tour company's choice. The hotel offers everything you would expect from a 4 star hotel including large, spacious rooms and staff who go out of their way to offer a great service. It is just a bit... More

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MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Thank you for your very kind review about our hotel. We are very pleasure to read that you have enjoyed our breakfast and swimming pool during your stay. We are looking forward to serving you again with a more typical and usual high standards that we can be proud of. More

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed August 28, 2014 via mobile

I only spent one night at Mercure Vientiane so I can't say too much about this hotel! My experience was ok though! The hotel is located a little bit outside of the city centre! It took us about five minutes by taxi to get to "downtown". The hotel has a small outdoor pool which I couldn't use since it was... More

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MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! More

Kuantan, Malaysia
Reviewer
5 reviews 5 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 24, 2014

Stayed 3 nights here. Check-in was swift and easy. Had Superior room on 2nd floor overlooking pool. Everything in the room as you'd expect from an Accor Hotel. I'm sure they will need a face-lift in time, but sufficient enough for now. TV's need to be replaced, (17" TV's are old fashioned in 2014). Bathrooms are adequent and showers are... More

Was this review helpful? Yes 1
MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. More

Adelaide, Australia
Contributor
16 reviews 16 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 30, 2014

We were booked into the Mercure Vientiane as the starting point of a small group (two adults, two children) package tour of Laos. It's a wonderful looking old hotel in a good location, easy walking distance to the riverside eating spots (less than ten minutes) and a little further from the night markets. We were welcomed with a glass of... More

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MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

We are very appreciated that you enjoyed during you stay here. Thank you for writing the feedback. We look forward to welcome you again in future. More

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Additional Information about Mercure Vientiane

Address: Unit 10 Samsenthai Road | PO Box 585, Vientiane 8562, Laos
Location: Laos > Vientiane Province > Vientiane
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Vientiane 4*
Number of rooms: 172
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Also Known As:
Mercure Vientiane Hotel Vientiane
Hotel Accor Vientiane
Novotel Vientiane
Vientiane Novotel

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