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Mercure Vientiane

Unit 10 Samsenthai Road | PO Box 585, Vientiane 8562, Laos
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348 Reviews from our TripAdvisor Community

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Traveler rating
    27
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (348)
  • Mar-May only
    (90)
  • Jun-Aug only
    (59)
  • Sep-Nov only
    (78)
  • Dec-Feb only
    (121)
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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW

We stayed here for 2 nights. The beds were hard as a rock with the springs poking you in different areas of your body. We needed a massage just to move in the morning. They say they offer shuttle service to and from airport and then acted like we needed to book days in advance even though the shuttle was... More 

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Wakefield, United Kingdom
Top Contributor
56 reviews 56 reviews
38 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms here are clean and spacious but do need updating. There's nothing wrong with the rooms as such they're just a bit stuck in the 1980s. There is a mini bar in the room, a TV, a safe, laundry service and room service is available so there's nothing lacking. The lobby bar has a good selection of drinks although... More 

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Brisbane, Australia
Top Contributor
83 reviews 83 reviews
28 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed April 1, 2015 via mobile

was a little unsure about this hotel as there seems to be a lot of reviews whinging about the dated rooms. It is not that bad, it actually has some charm about it and we had a club room on the fourth floor and could not fault it. The club room does include canapés and drinks in the lounge between... More 

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MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Dear cdchiken Thank you for staying at Mercure Vientiane Hotel. I am pleased you enjoyed your stay and you found our service meet your expectation. At Mercure Vientiane Hotel, we give our very best service to our customers. Thank you for taking the time to share your great experience of your stay and we hope to see you back soon.... More 

Brisbane, Australia
Top Contributor
182 reviews 182 reviews
54 hotel reviews
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed March 27, 2015

Nothing much to say about this plain Jane hotel. Dont think there is much choice in the city and if you are having a short stay in town I guess this hotel will do. Rooms were clean but looked sparse and outdated, service was average.

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MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Dear dunbro, Many thanks for your feedback. We apologize for the disappointments you experienced during your stay in regards to the condition of our hotel. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.. Thank you again for... More 

Bangkok, Thailand
2 reviews
2 of 5 stars Reviewed March 24, 2015

We stayed over the weekend in a small boutique hotel while our son had a football tournament. That hotel was actually quite nice and when they realized that we are three, they gave us immediately an extra bed without any charge. After the tournament we stayed for another 3 days to explore Vientiane and I thought it is a good... More 

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Travelers are raving about these Vientiane hotels

Top Contributor
93 reviews 93 reviews
34 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed March 15, 2015

the hotel has a great location and great staff.friendly and helpful. laos is a great place THE ORGANIC COUNTRY OF THE WORLD. THE BEST PLACE TO DETOXIFY ONES BODY - LAOS. THERE IS NO FERTILIZER USE IN THE COUNTRY, the people are positive and helpful the country is great to relax and invest in. its exactly what Singapore was 50... More 

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MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Dear Rissala, I appreciate you taking the time to share your review of your stay with us. I am pleased you found the location convenient to your needs and our staff very helpful throughout your stay. Thank you for choosing Mercure Vientiane Hotel during your visit in Laos. We hope to have the opportunity of seeing you back soon. Best... More 

calgary
Top Contributor
149 reviews 149 reviews
17 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed March 15, 2015

This hotel is quite close to the Mekong River. Your usual lobby and my room was a typical business hotel room The breakfast was buffet style with hit and cold dishes on offer to suit most tastes. There was a pool area and a couple of tourist style shops in the lobby

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MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Dear Chanel16calgary, Many thanks for letting us know about your experience at Mercure Vientiane Hotel and specifically about the quality of the internet connection provided during your stay. We have shared your opinion with our IT staff in order to improve our levels of service in this respect, which we realize has become of paramount importance to our clients. We... More 

Montreal, Canada
Contributor
20 reviews 20 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed March 12, 2015

I stayed there overnight. Unfortunately, it was by far one of the worst hotels at stayed in. The main issue I had with this hotel was not with the staff (which was not overly welcoming), but with the room itself. Walking into my room was like walking into a nightmare. The room was old, rundown and dingy. There was an... More 

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MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Dear Isab02 Many thanks for taking the time to share your experience at Mercure Vientiane Hotel with us. Your review and constructive comments will help us to reflect on our shortcomings and will definitely take steps to rectify them whenever possible. If you wishes to provide us with more specific instances so that we can zero in on where we... More 

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