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Mercure Vientiane

Unit 10 Samsenthai Road | PO Box 585, Vientiane 8562, Laos
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1 room 1 guest
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355 Reviews from our TripAdvisor Community

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Traveler rating
    27
    121
    128
    57
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (355)
  • Mar-May only
    (90)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (78)
  • Dec-Feb only
    (121)
All months
Bedfordshire
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Poor hotel , staff , particularly manager very rude and difficult . Taxis outside VERY expensive ( approx 1 weeks wages in Laos for 500 metre taxi ride ) rooms average and in poor decorative order ( dirty black grout etc) Having stay in Novotel Bangkok before ....this was a real shocker . accor should either close hotel or sort... More 

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MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Dear StueyE Thank you very much for taking your time to share your experience at Mercure Vientiane Hotel with us. It is always a pleasure to receive positive and constructive feedback from our customers. We sincerely apologize for any inconvenience you may have experienced during your stay with us. Our staff did their best to assist you during your stay.... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 12, 2015

I have been twice to this hotel. As I had never been to Laos and was on my own, I went for an Accor property, being a long-time Accor card member. The first time I flew in from Bangkok, and the ride from Vientiane airport to the hotel was short. That's usually a bad sign, as it usually means you're... More 

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MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Dear Didier S, Thank you very much to taking your time to share your experience at Mercure Vientiane Hotel with us. It is always a pleasure to receive positive and constructive feedback. We sincerely apologize if there is any inconviniences you may had experienced during your stay with us. Your feedback of slow internet wifi will be share to the... More 

Nieuw-Vennep, The Netherlands
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed July 12, 2015

We stayed in this hotel for two nights. We could not get a good night's rest, as there was loud music until late at night. In the morning we woke up with pain in the back due to the hard beds/matrasses. The hotel is quite far from the centre and you need to take a taxi or tuk-tuk to get... More 

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MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Dear MRF1410, Thank you very much for taking your time to share you experience at Mercure Vientiane Hotel with us. Your review and constructive comments will help us to reflect on our shot comings and will definitely take steps to rectify them whenever possible. we sincerely apologize for the inconveniences you experienced during your stay with us. We do provide... More 

Travelers are raving about these Vientiane hotels

Amsterdam, The Netherlands
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed June 20, 2015

For calling themself a 4* hotel in Asia, they really need improvements! In the room: the water is not running well, the beds are too hard (but that's personal), some parts of the fridge breaks off, basicly everything has had it's time and they should renovate it a little bit. When speaking about their staff, very very poor English for... More 

Was this review helpful? Yes 2
MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Dear Lonetraveler1976 Thank you very much for your constructive and informative review of the Mercure Vientiane Hotel. We are sorry that not all aspects of the hotel met your expectations, and we sincerely apologise if this detracted from your stay. Thank you again for your valuable feedback which will help us to improve our processes. We hope that you will... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 29, 2015

We stayed here for 2 nights. The beds were hard as a rock with the springs poking you in different areas of your body. We needed a massage just to move in the morning. They say they offer shuttle service to and from airport and then acted like we needed to book days in advance even though the shuttle was... More 

Was this review helpful? Yes 3
Gloucester, United Kingdom
Level Contributor
58 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed May 25, 2015

The rooms here are clean and spacious but do need updating. There's nothing wrong with the rooms as such they're just a bit stuck in the 1980s. There is a mini bar in the room, a TV, a safe, laundry service and room service is available so there's nothing lacking. The lobby bar has a good selection of drinks although... More 

Was this review helpful? Yes 1
MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Dear MaggieC100 Many thanks for taking your time to share your experience at Mercure Vientiane Hotel with us. Your review and constructive comments will help us to reflect on our shortcomings and will definitely take steps to rectify them whenever possible. Once again thank you and as always, we remain at your service. Best regards, Christopher Yeo More 

Brisbane, Australia
Level Contributor
85 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed April 1, 2015 via mobile

was a little unsure about this hotel as there seems to be a lot of reviews whinging about the dated rooms. It is not that bad, it actually has some charm about it and we had a club room on the fourth floor and could not fault it. The club room does include canapés and drinks in the lounge between... More 

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MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Dear cdchiken Thank you for staying at Mercure Vientiane Hotel. I am pleased you enjoyed your stay and you found our service meet your expectation. At Mercure Vientiane Hotel, we give our very best service to our customers. Thank you for taking the time to share your great experience of your stay and we hope to see you back soon.... More 

Brisbane, Australia
Level Contributor
198 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
3 of 5 stars Reviewed March 27, 2015

Nothing much to say about this plain Jane hotel. Dont think there is much choice in the city and if you are having a short stay in town I guess this hotel will do. Rooms were clean but looked sparse and outdated, service was average.

Was this review helpful? Yes
MercureVientianeLa0s, General Manager at Mercure Vientiane, responded to this review

Dear dunbro, Many thanks for your feedback. We apologize for the disappointments you experienced during your stay in regards to the condition of our hotel. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.. Thank you again for... More 

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