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Mercure Vientiane

4.0 of 5
Unit 10 Samsenthai Road | P.O.Box 585, Vientiane, Laos
Hotel amenities
Mercure Vientiane
Ranked #40 of 57 hotels in Vientiane
3.0 of 5 stars 137 Reviews
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137 reviews from our community

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Traveler rating
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    41
    28
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france
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 of 5 stars Reviewed May 10, 2012

Thi is not a 4 stars. I spent one night there and only because my husband was sick and did not want to move. The mattress was old and terrible, the towells should be used to clean the floors as they are falling apart, the carpets are dirty in the hallways, the shower was terrible, unable to control the flow... More

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Barcelona, Spain
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 12, 2012
1
person found this review helpful

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37 reviews 37 reviews
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11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 9, 2012

I would recommend this hotel to anyone. Bounsou and Shirly at front desk were outstanding. They gave excellent advice about dining locations through the city. Pool is beautiful. Good gym. Internet is not free and can be challenging. You have to rent a LAN cable or use Business Center. Breakfasts and all meals excellent. Service fabulous in restaurant. Do NOT... More

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derby
Contributor
16 reviews 16 reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 4, 2012

We stayed here march 9th and did get a public warning that the power company where going to turn off the power - there was a storm and so it must have gone off later after we left. We found the rooms nice enough the bar area very good, nice staff and quite good food. However we where only there... More

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London, Canada
Contributor
17 reviews 17 reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed March 11, 2012

We stayed here for a couple of nights in March 2012. It's not great. On March 9 all guests of the hotel received a notice that there would be an all day power outage (see attached picture of letter) the next day. One small light per room. No light in the bathroom, no TV, no air conditioning. No refunds! Really,... More

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See 3 more reviews by marymandmarkw for Vientiane
Christopher Yeo, Webmaster at Mercure Vientiane, responded to this review
April 4, 2012

Dear Guest, Thank you for choosing Mercure Vientiane for your recent stay in our area. Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken: • Front desk and bell staff received our commendation for the courteous, friendly manner in which they treated you, our valued guests. •... More

Melbourne, Australia
Senior Contributor
24 reviews 24 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 2, 2012

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New York City, New York
Contributor
16 reviews 16 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed February 28, 2012

I've traveled all over the world, stayed in some of the most expensive hotels and stayed in bungalows that have cost me under 5 dollars a night. You know something is really wrong when you read the guest book inscriptions about the quality of this hotel and the inefficiency, but I can overlook that usually as it is my own... More

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See 4 more reviews by kfparent for Vientiane
Christopher Yeo, Webmaster at Mercure Vientiane, responded to this review
April 4, 2012

Dear Guest, Thank you for choosing Mercure Vientiane for your recent stay in our area. Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken: • Management and desk staff received additional training in having a registration system that will properly show registrations made on line. • Desk... More

london
Senior Contributor
37 reviews 37 reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed February 18, 2012

Very young looking hookers were operating here in plain view of the staff. Which probably explains the high number of western middle-aged men hanging round the bar. If you can get over that you'll have to put up with being out of the centre of town and on a noisy main road - and make do with a run-down hotel... More

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Christopher Yeo, Webmaster at Mercure Vientiane, responded to this review
April 4, 2012

Dear Guest, Thank you for choosing Mercure Vientiane for your recent stay in our area. Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following step was taken: • Management was approached about your report of very young looking hookers operating in plain view of the staff and the situation was... More

Posted by an Accorhotels.com traveler
Tel Aviv
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 15, 2012
1
person found this review helpful

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Christopher Yeo, Webmaster at Mercure Vientiane, responded to this review
April 4, 2012

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Shanghai, China
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 3, 2012

Although we arrived after lunchtime, our rooms were not ready for some time. One room had two chairs, the other had none. When a chair was requested, Reception said that it was "not normal" to provide chairs at the desk in each room. Internet access cost 10USD per day, but the service was very limited: sometimes it was not possible... More

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Additional Information about Mercure Vientiane

  • Hotel Accor Vientiane
  • Novotel Vientiane
  • Vientiane Novotel
Address: Unit 10 Samsenthai Road | P.O.Box 585, Vientiane, Laos
Price Range: $

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