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Rixos President Astana Hotel

#3 of 46 Hotels in Astana
Certificate of Excellence
5.0 of 5
Hotel website
Kunaev str. 7, Astana 010000, Kazakhstan
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1 room 1 guest
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Rixos President Astana Hotel
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200 Reviews from our TripAdvisor Community

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Traveler rating
    82
    69
    31
    12
    6
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2
9
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171
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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  • Italian first
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  • Portuguese first
  • Russian first
  • Turkish first
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  • All months
    (200)
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    (49)
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    (68)
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    (46)
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    (37)
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Lethbridge, Canada
Level Contributor
56 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The staff were excellent! helpful and were very pleasant each day I saw them. Breakfast staff were the best each morning. The location is very near everything which was nice. I would recommend this hotel to everyone.

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Astana, Kazakhstan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I had a lot of help from Rixos Guest Relations. i am grateful for it. Thank you so much Aziza and the other guys. For me, the hotel is very good, with cool accommodations and tasty breakfast. The hotel also have Irish Pub in the lobby that rocks.

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We were fully satisfied about the hotel and especially service, help of the girl of the guest relation Botakoz who made an excellent organization of our train reservation. Finally the consommé at Olivo restaurant was super, and we had it two times in two days😄 Leone Spita

Was this review helpful? Yes 1
Paris, France
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Excellent location, friendly staff. There is room for improvement of catering: I didn't know that a 5-star hotel was able to mess up the borsch! A good point: all telephone calls worldwide, including those on the mobile phones, are free.

Was this review helpful? Yes 1
The Netherlands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The Rixos hotel in Astana is above any standard that I have experienced throughout my many years of traveling as a journalist preparing country reports. Everything is like clockwork and the staff is exceptional. I particularly was impressed with the professionalism of the guest relations staff who were simply superb, very kind and helpful. I highly recommend this hotel and... More 

Was this review helpful? Yes 1
Washington, District of Columbia, United States
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The Rixos was luxurious and in the center of town. The beautiful interior and charming decor made me feel instantly comfortable. The pub is great for live music and great drinks, though a little pricey. The location was truly the best part, you can walk just about to all the sites. Very close to the mall which was convenient for... More 

Was this review helpful? Yes 2
Istanbul, Turkey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 14, 2015

I stayed for business to in this beautiful Turkish chain for 19 nights. Service was extraordinarty friendly and satisfying. There Turkish menu for Turkish guests in Lobbybar. Irish pub has wonderful, relaxing music in the night. Room was cleaned very well and team were always available for help. Its more expensive that other properties and is definitely. There is a... More 

Was this review helpful? Yes 2
Elena S, Manager at Rixos President Astana Hotel, responded to this review

Dear Guest We are delighted to know that the hotel services and facilities exceeded your expectations. We would be happy to see you again and I will be delighted to personally coordinate your future bookings. Thank you Elena Shvarts Rooms Division Manager More 

Istanbul, Turkey
1 review
4 of 5 stars Reviewed July 14, 2015

staff is the first thing that l liked.they are kind and doing well acces it is in perfect location. it has old decoration. it is clean They are really expensive restourants and bar it has good quality

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Elena S, Manager at Rixos President Astana Hotel, responded to this review

Dear guest Thank you for your feedback, we are delighted to know that you enjoyed your stay. Please note that as a part of our marketing activity, we constantly make comparison of prices in bars and restaurants, and presently feel that the prices correspond to hotel standard and are in a good value compared to other competing hotels. We hope... More 

Lusaka Province, Zambia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 13, 2015

" Excellent location and helpful staff at RIXOS President, Astana from reception to restaurant treats you with a warmth that stays with you long after you have left. Kitchen was great. The facility is really comfortable."

Was this review helpful? Yes 1
Elena S, Manager at Rixos President Astana Hotel, responded to this review

Dear valued guest, It has been our pleasure to serve you and your party while at Rixos President Astana. We appreciate your feedback and delighted to know that your stay amongst us has been pleasurable. We hope to welcome you back again to Rixos President Astana to experience our warm Kazakh hospitality. With best wishes, Elena Shvarts Rooms Division Manager More 

DC
Level Contributor
158 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed July 9, 2015

The Rixos is lovely. The guest rooms are good. I was there over a week. I did have a problem my first night - I was given a room that should not have been rented. There had been some type of plumbing or water leak and the room was still being repaired. I requested to be moved the next day... More 

Was this review helpful? Yes 1
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