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Jumbaktas Hotel

Travelers' Choice award winner
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Karasakal Erimbet St. 65, Astana, Kazakhstan
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1 room 1 guest
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Jumbaktas Hotel
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42 Reviews from our TripAdvisor Community

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    25
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
  • All months
    (42)
  • Mar-May only
    (11)
  • Jun-Aug only
    (14)
  • Sep-Nov only
    (11)
  • Dec-Feb only
    (6)
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Moscow, Russia
Level Contributor
96 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed April 16, 2015

Business room costs 187 eur and has separate bedroom, but without TV and without windows!) I prefer bedroom to have window(s), it's not a prison. Free wifi Cheap equipment like hair dryer, tap/shower etc. Location is 3/5, left bank. Good hotel is usually in details, I.e. Can you imagine that there is no power socket/outlet on/near the table, which is... More 

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Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed February 12, 2015

The hour location is very convenient for anyone who comes to Astana for business since it is literary next door to all the major Ministries and KMG buildings. The design is very modern, but inspired by Kazakh ornament. Staff is very friendly and helpful. The rooms are very spacious even if you book single. The food served in the restaurant... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 14, 2014

Dont understand why everybody speaks good about this hotel ? Very poor hotel max 2,5 stars, all is imported from China and is broken. I had several problems during my stay: Broken shower, entrance door and noice from construction works! I had a problem with my door and 5 people cant solve the problem i stayed for 2 hours in... More 

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Nurlan Y, Менеджер по связям с общественностью at Jumbaktas Hotel, responded to this review

We would like to thank you for your feedback following your stay at Jumbaktas Hotel Astana. We will try to figure out all the technical issues and do some renovation of the furniture. Concerning your comments please kindly advise, employees of which departments suppose to be trained better in their English language skills in your opinion and what kind of... More 

Toulouse, France
Level Contributor
82 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed June 14, 2014

location as convenient, and service adequate, though nothing really fabulous. rooms layout are not really convenient. the most negative point being the bathroom, with this shower with huge step to get in. staff was nice and trying their best.

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Level Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed June 5, 2014

On my 1st trip to Astana I stayed in Jumbaktas Hotel, I was very pleased with the quality of the rooms and the friendliness of the staff. So....it became my regular hotel for Astana. Good rooms, comfortable mattresses, adequate bathroom and good wardrobe with safe. Breakfast is catered for every one. If it is not, or finished, they will make... More 

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Champaign-Urbana, Illinois
Level Contributor
52 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed May 9, 2014

Stayed there for 3 night on my last business trip. They have arranged an airport transfer for me, so that was nice. Check in was fine and friendly. Service is fine too. Where they need help is their bar area. Need more seating, needs to have knowledgeable staff. Waitress didn't know what their local foods were maid out of. Buffet... More 

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Nurlan Y, Менеджер по обслуживанию клиентов at Jumbaktas Hotel, responded to this review

Dear Galina, We would like to thank you for your feedback following your recent stay at Jumbaktas Hotel Astana. We will definitely pay more attention to our team members. And concerning lobby bar area, by the end of this year we plan to significantly expand it's size. We would like to thank you for your comment and to sincerely apologize... More 

Tortoreto, Italy
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 7, 2014

Very good quality/Price ratio. Except one problem with taxi service from Airport to Hotell, all is fine. Rooms big and clean, service good, restaurant is fine. I recommend this hotel especially for business trips.

Was this review helpful? Yes 1
Tel Aviv, Israel
Level Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed November 2, 2013

The things i liked: The location: the hotel is situated very close to the han shatir and to the all new area buildings. The rooms: are very nice the bed is perfect and new The staff: is very helpful, very kind especially in the reception The lobby: is beautiful The restaurant: the food is very tasty. The things i didn't... More 

Was this review helpful? Yes 1
R
Level Contributor
62 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed October 24, 2013

A great hotel on the left bank, walking distance or very short drive from all the new area. Very friendly and communicative staff, starting from room reservation, breakfast room and front desk. It does not seem to belong to a brand, so it is some more reasonably priced, but still run very well. The hotel is quite new, and so... More 

Was this review helpful? Yes 1
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed October 20, 2013 via mobile

The hotel is on the left bank of the river and it is quite remote from the main sightseeings. But given that you will never walk in Astana from Oct to Apr, this is not a problem at all. The rooms are bigger than average. Staff is trained and polite. Breakfast is not worse than in the most chain-hotels of... More 

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