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Jumbaktas Hotel

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Karasakal Erimbet St. 65, Astana 010000, Kazakhstan
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1 room 1 adult
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50 Reviews from our TripAdvisor Community

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Ulaanbaatar, Mongolia
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed October 18, 2015 via mobile

Pros: Excellent location, reasonable price for rooms and airport transfer, free fast wifi, descent breakfast, big bed, polite staff, fast check-in Cons: room interior, pillows, no kettle, bathroom interior, safe inside the wardrobe wasn't mounted to the wall,

Helpful?
Thank Hagisan
Nurlan Y, Администратор at Jumbaktas Hotel, responded to this review

Many thanks for your feedback! We will pay attention to your comment and fix them. Hope to see you again in our Hotel! More 

Moscow, Russia
Level Contributor
116 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed April 16, 2015 via mobile

Business room costs 187 eur and has separate bedroom, but without TV and without windows!) I prefer bedroom to have window(s), it's not a prison. Free wifi Cheap equipment like hair dryer, tap/shower etc. Location is 3/5, left bank. Good hotel is usually in details, I.e. Can you imagine that there is no power socket/outlet on/near the table, which is... More 

Helpful?
Thank Alexander S
Nurlan Y, Администратор at Jumbaktas Hotel, responded to this review

Dear Alexander. Thank you for your feedback. We will try to figure out all the issues that you had. More 

Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed February 12, 2015 via mobile

The hour location is very convenient for anyone who comes to Astana for business since it is literary next door to all the major Ministries and KMG buildings. The design is very modern, but inspired by Kazakh ornament. Staff is very friendly and helpful. The rooms are very spacious even if you book single. The food served in the restaurant... More 

Helpful?
1 Thank yurbor
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed August 14, 2014

Dont understand why everybody speaks good about this hotel ? Very poor hotel max 2,5 stars, all is imported from China and is broken. I had several problems during my stay: Broken shower, entrance door and noice from construction works! I had a problem with my door and 5 people cant solve the problem i stayed for 2 hours in... More 

Helpful?
1 Thank Andrei D
Nurlan Y, Менеджер по связям с общественностью at Jumbaktas Hotel, responded to this review

We would like to thank you for your feedback following your stay at Jumbaktas Hotel Astana. We will try to figure out all the technical issues and do some renovation of the furniture. Concerning your comments please kindly advise, employees of which departments suppose to be trained better in their English language skills in your opinion and what kind of... More 

Toulouse, France
Level Contributor
111 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed June 13, 2014

location as convenient, and service adequate, though nothing really fabulous. rooms layout are not really convenient. the most negative point being the bathroom, with this shower with huge step to get in. staff was nice and trying their best.

Helpful?
Thank Wannabecanadian21
Level Contributor
75 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed June 5, 2014

On my 1st trip to Astana I stayed in Jumbaktas Hotel, I was very pleased with the quality of the rooms and the friendliness of the staff. So....it became my regular hotel for Astana. Good rooms, comfortable mattresses, adequate bathroom and good wardrobe with safe. Breakfast is catered for every one. If it is not, or finished, they will make... More 

Helpful?
2 Thank Ray A
Champaign-Urbana, Illinois
Level Contributor
60 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 9, 2014

Stayed there for 3 night on my last business trip. They have arranged an airport transfer for me, so that was nice. Check in was fine and friendly. Service is fine too. Where they need help is their bar area. Need more seating, needs to have knowledgeable staff. Waitress didn't know what their local foods were maid out of. Buffet... More 

Helpful?
Thank Galina M
Nurlan Y, Менеджер по обслуживанию клиентов at Jumbaktas Hotel, responded to this review

Dear Galina, We would like to thank you for your feedback following your recent stay at Jumbaktas Hotel Astana. We will definitely pay more attention to our team members. And concerning lobby bar area, by the end of this year we plan to significantly expand it's size. We would like to thank you for your comment and to sincerely apologize... More 

Tortoreto, Italy
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 7, 2014

Very good quality/Price ratio. Except one problem with taxi service from Airport to Hotell, all is fine. Rooms big and clean, service good, restaurant is fine. I recommend this hotel especially for business trips.

Helpful?
1 Thank Campitelli
Tel Aviv, Israel
Level Contributor
68 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed November 2, 2013

The things i liked: The location: the hotel is situated very close to the han shatir and to the all new area buildings. The rooms: are very nice the bed is perfect and new The staff: is very helpful, very kind especially in the reception The lobby: is beautiful The restaurant: the food is very tasty. The things i didn't... More 

Helpful?
1 Thank IlyaAB
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