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King Hotel

4.0 of 5 Valikhanova st., 7, Astana 010000, Kazakhstan
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King Hotel
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98 reviews from our community

Traveler rating
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    34
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    6
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Strasbourg, France
Top Contributor
101 reviews 101 reviews
64 hotel reviews
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed November 16, 2014

Although the hotel was opened 5 years ago, it successfully recreates the subtle atmosphere of the Soviet era. Rooms are large but impersonal, bathrooms are ok, Internet is fast (and free), breakfast is copious, though no egg bar, but the restaurant looks like a funeral parlour. There is only a limited service at the hotel: no change, no stamps, but... More 

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Hebden Bridge, United Kingdom
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 13, 2014

My time at the King Hotel in Astana was brief (less than 9 hours) due to onward travel plans so this review is based on first impressions however for me these are important. Check-in and confirming onward travel plans was a little fraught due to language issues and my room was in B-block which involved negotiating a couple of steps... More 

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King H, Управляющий at King Hotel, responded to this review

Dear Guest, Thank you very much for leaving such detailed feedback regarding your recent stay at our hotel. I am very glad that during your short stay you chose our hotel. We are looking forward to welcome you in King Hotel Astana once again in the nearest future. We will improve our services to meet your expectations and hope you... More 

Trieste, Italy
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 1, 2014 via mobile

The hotel has a convenient location downtown. The major pitfall is the furniture, but even the windows. The furniture should be renewed. The window frames in my room were not wind proof and the room was noisy for this reason. On the other side a appreciated the breakfast and even the room service. As another guest noticed, in the bathroom... More 

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King H, Управляющий at King Hotel, responded to this review

Dear Guest, Thank you for sharing your comments on TripAdvisor. We are glad you enjoyed our rooms, breakfast and room service. We have also noted your feedback with regards to our furniture. We are currently renewing our rooms and aim to complete this by the end of the year. Once again, thank you for your feedback and we look forward... More 

Portland, Maine
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed November 1, 2014

Seems like classic superficial elegance in a town that is growing faster than it can keep up with. It was clean, the staff were helpful and it is located in a good area of the right bank and old city. If you are looking to be closer to the newer construction stay somewhere else though it is a 10-15 minute... More 

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King H, Управляющий at King Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback with us on TripAdvisor, we are glad that you had a positive experience and look forward to welcoming you back again soon. Warmest regards, Kamelia D. Hotel Manager More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 26, 2014

I was here on a business trip, and despite being assured it was central, King Hotel is in fact in the old part of Astana. This meant at least a 10-15 minute car ride to any of the key central places. This ended up being more expensive than anticipated. The rooms were quite chilly at night and the whole place... More 

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King H, Управляющий at King Hotel, responded to this review

Dear Guest, Thank you for sharing your feedback. It is through our guests’ comments that we continue to improve our facilities and service standards. We are glad that you enjoyed our breakfast and service. We are sorry that you felt there was something lacking from the overall experience. Once again, thank you for your feedback and we look forward to... More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 16, 2014

Was really dissapointed with the hotel, will avoid staying in the hotel during next travel. In hotels I usually care about cleanliness of room and accessories, bathroom materials quality and cleanness. But I was not impressed. The slippers in the room, although being packed, while unpacked, I discovered that they were not new, and was already used. Sanitaryware in the... More 

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Milan, Lombardia, Italy
Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 7, 2014

I stayed in this hotel in October, 2014, for a short 5-days business trip. My evaluation is going to be a list of hints more than critics, since I recognize the service is quite OK for the Astana context for his price, the room was quite, really big and comfortable, breakfast was tasty as well as the restaurant and room... More 

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King H, Manager at King Hotel, responded to this review

Dear Guest, Thank you very much for leaving such detailed feedback regarding your recent stay at our hotel. I am very glad that during your business trip you chose our hotel and enjoyed the rooms, breakfast and room service. I apologize for the inconvenience you experienced at the reception desk as well as with Wi-Fi connection. As for the interior... More 

Tallinn, Estonia
Senior Contributor
48 reviews 48 reviews
43 hotel reviews
86 helpful votes 86 helpful votes
2 of 5 stars Reviewed September 29, 2014

I sttayed in a suite for 4 nights while on business in Astana. Check in was ok, no smiles but professional and polite. The room was a disappointment. It had a separate living room and bedroom, both of them were rather dark and a bit chilly. The bed was very hard as it has been pointed out by previous reviewers.... More 

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King H, Управляющий at King Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to leave your constructive feedback regarding your recent stay with us. Please be assured that each of your points will be addressed individually. Please do however allow me to explain that we have orthopedic mattresses according to brand standards and health regulations. I was however very disappointed to read about... More 

Prague, Czech Republic
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 23, 2014

Quite average level 4-star hotel in the capital city of Kazakhstan. Nothing special. Quite young and not well-experienced staff. Normal bar and restaurant in the hotel. Breakfast was good. Rooms were normal, but a bit cold. Not in the center!

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King H, Manager at King Hotel, responded to this review

Dear Guest, Thank you for taking the time to review us and we are very happy that you liked the room, bar and breakfast. Please do let us know when you return and we will do our best to ensure you pleasant stay with us. Warmest regards, Kamelia D. Hotel Manager More 

Seoul, South Korea
Top Contributor
65 reviews 65 reviews
27 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed September 17, 2014

Stayed 1 Night in Deluxe room Bedroom is isolated by Living room Bathroom is wide and big bathtub, clean and wide fair enough to biz trip. Breakfast is good

Was this review helpful? Yes 1
King H, Manager at King Hotel, responded to this review

Dear Sir, We appreciate your valuable comment. Such comments help us to identify mistakes and inefficiencies that we had not been aware of otherwise. We are working hard to provide the finest service to each of our guests. We are looking forward to welcome you in King Hotel Astana once again in the nearest future. Our employees will make sure... More 

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Additional Information about King Hotel

Address: Valikhanova st., 7, Astana 010000, Kazakhstan
Location: Kazakhstan > Akmola Province > Astana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — King Hotel 4*
Number of rooms: 454
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Hotel Style:
#9 Luxury Hotel in Astana

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