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Grand Park Esil

8 Beibitshilik, Astana 010000, Kazakhstan
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Grand Park Esil
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Ranked #9 of 45 Hotels in Astana
A recent review
4 of 5 stars reviewed 3 days ago
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84 reviews from our community

Traveler rating
    9
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    28
    5
    1
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Mercedes 124 (which is so popular in Kazakhstan) is formally e-class but nowadays we expect more. Similarly, the hotel is OK but a bit outdated and a bit worn-off though still drives smoothly and gives you everything that was promised. And even more - like complimentary fruits in the room on arrival. The staff is professional and polite which is... More 

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GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Guest! We would like to thank You for staying at our hotel and taking time for sharing your experience with us. We are delighted to know that you liked professional, polite and English speaking staff. We would like ti note, that our Hotel is an architectural monument of Astana and one of the oldest buildings in the city constructed... More 

UK
Top Contributor
62 reviews 62 reviews
29 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Built in the late 50's (or so the plaque on the wall states) this place hasn't been brought into the 21st century - sadly. Standard rooms are _very_ small. The business centre offers no postal services! Food in the restraunt is way below average quality for hotels these days and breakfast (which is included) is no exception. The upstairs (Polo?)... More 

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GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Guest, Thank you very much for your stay at Grand Park Esil Hotel and taking time to leave your comments on TripAdvisor for your stay in October 2014. It is very important for us to know your opinion in order to make our services and facilities better. As you pointed out, Grand Park Esil Hotel is an architectural monument... More 

Bournemouth, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 21, 2015

The hotel is adequate and reasonably clean and staff are friendly but not always efficient. For example I asked for a kettle in my room twice but it never materialised- no tea or coffee making facilities in the room obviously. The room size is average but the double bed is small and its position against the window sill means you... More 

Was this review helpful? Yes
GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Guest, We would like to thank You for staying at our hotel and taking time to share your experience with us. We are delighted to know that you liked clean Hotel and friendly staff. Concerning the room service, we would like to apologize for the inconvenience you have experienced. Also we are glad that you liked our renovated bathrooms.... More 

London, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed December 21, 2014

I stayed at this hotel for business. It's got a dreary atmosphere and decor but very good wifi in the communal areas and lots of quiet, comfortable areas to work. Reception is polite and efficient. The restaurant needs a lot of work, though, and is very much in line with the hotel's dreary vibe. The menus are unappetising and, although... More 

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GrandParkEsilManager, Director of Sales at Grand Park Esil, responded to this review

Dear Guest, Thank you for staying at Grand Park Esil Hotel during your business travel to Astana and for writing at the Tripadvisor the valuable for us feedback. We are glad you have enjoyed very good WiFi, which is available in communal areas, in lots of quiet, comfortable areas to work near the rooms and in all rooms as well.... More 

Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 27, 2014

I thought the reception staff here were very helpful. The architecture of the hotel compares very favourably to other buildings in the area and it is within walking distance to the river and central park in Astana. There are comfortable informal group meeting areas throughout the hotel. On the other hand, rooms are fairly small, airconditioning was unreliable at best... More 

Was this review helpful? Yes 1
GrandParkEsilManager, Director of Sales at Grand Park Esil, responded to this review

Dear Guest, On behalf of Hotel Grand Park Esil we would like to thank You for staying at our hotel and taking time to share your experience with us. We are delighted to know that you liked the Hotel’s location with nearby Esil river promenade and central park area, comfortable group meeting areas in hotel. We would like to inform... More 

Cambridge, United Kingdom
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 5, 2014

Clean rooms, though all a bit dated. Beds not terribly comfortable. The bar area outside though is great for relaxing with a beer and some chechil in the summer and enjoy the beautiful weather before winter comes along!

Was this review helpful? Yes
GrandParkEsilManager, Director of Sales at Grand Park Esil, responded to this review

Dear Guest, On behalf of Hotel Grand Park Esil we would like to thank You for choosing our hotel and sharing your experience with us and other Tripadvisor travelers. We are delighted to know that you liked the clean room, enjoyed outside summer cafe “Esil”. We would like to inform you also that we have done renovation in the bathrooms... More 

Dorchester, United Kingdom
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 19, 2014

The Grand Park Esil is full of charm and elegance and is a very classy hotel in which to stay. It is located in the older part of the city, but is close to a wide range of shops and restaurants. The decor throughout was extremely comfortable and tasteful and the modern rooms offered flat screen televisions and wifi. The... More 

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GrandParkEsilManager, Director of Sales at Grand Park Esil, responded to this review

Dear Guest, On behalf of the entire team of the Grand Park Esil Hotel we would like to thank You for staying at our hotel and saying so nice words about the charm and elegance of our Hotel. Your comment is very valuable for us and gives us a great motivation to provide even better service. We are happy to... More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 26, 2014

A little late reviewing, the hotel is a little dated, the room was a bit hot in July and the shower a little small with a step to navigate. HOWEVER, these are small gripes. The staff were amazing, the front desk were incredibly helpful and spoke great English. I stayed for 6 nights and on the last day had signs... More 

Was this review helpful? Yes 1
GrandParkEsilManager, Director of Sales at Grand Park Esil, responded to this review

Dear Miss Julia, Thank you for choosing Grand Park Esil Hotel for your stay in Astana and for sharing your positive experience with other Trip advisor travelers. We are glad to know that our staff was helpful to you; we have forwarded your review to our staff with thanks especially to Front Office Desk and restaurant supervisor. We are pleased... More 

Manchester, United Kingdom
Contributor
17 reviews 17 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 30, 2014

This is a perfectly good hotel situated in a historic building. I have found it to be clean and well maintained: I've stayed here four times totalling some seven weeks and I've never seen any evidence of the cockroaches which several reviewers mention. Rooms are small but adequate, breakfast is satisfactory and the reception staff have enough English to get... More 

Was this review helpful? Yes 1
GrandParkEsilManager, Director of Sales at Grand Park Esil, responded to this review

Dear Guest, Thank you for staying at Grand Park Esil Hotel and for sharing your positive evolution with us and other Tripadvisor travelers. You are absolutely right the Hotel is one of the few architectural monuments in Astana, has the best location with nearby facilities such as supermarkets, restaurants, and exchange offices. We are delighted to know that you liked... More 

UK
Top Contributor
101 reviews 101 reviews
79 hotel reviews
130 helpful votes 130 helpful votes
5 of 5 stars Reviewed June 14, 2014

Stayed here three nights on business and really enjoyed it. The hotel has great atmosphere and character. I prefer places like this over soul-less Western box hotels. Grand Park Esil is a hotel with history. I liked: *The front desk. They were polite and helpful and spoke perfect English. *My bed was comfortable and the room (while not huge) was... More 

Was this review helpful? Yes
GrandParkEsilManager, Director of Sales at Grand Park Esil, responded to this review

Dear Guest, On behalf of Hotel Grand Park Esil we would like to thank You for staying at our hotel and taking time to share your experience with us. We are glad to know that you liked the Hotel’s location, fine breakfast, cleanliness of room, comfortable bed and enjoyed our swimming pool. And we appreciate very much your warm words... More 

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