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Grand Park Esil

8 Beibitshilik, Astana 010000, Kazakhstan
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1 room 1 guest
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96 Reviews from our TripAdvisor Community

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Traveler rating
    14
    46
    31
    5
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85
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (96)
  • Mar-May only
    (30)
  • Jun-Aug only
    (25)
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    (22)
  • Dec-Feb only
    (19)
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Noida, India
Level Contributor
102 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Seems like they are still undergoing renovations. Fitness Center still not open. Bathrooms have been redone so they look modern. Rooms are small but clean. Restaurant is good. Breakfast spread is above average. Reception staff speaks good English. Overall service is courteous and responsive. Good location.

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Manchester, United Kingdom
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 7, 2015

Another fortnight at the Grand Park in June-July 2015. The bathrooms have been modernised and are now much improved: not super luxury but clean and pleasant. I continue to find it good for business trips and, as I'm rarely in them, small rooms are not a problem - but more effective air conditioning would hugely improve the experience. As others... More 

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GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Guest, Thank you very much for your choosing to stay at Grand Park Esil Hotel. We appreciate for your time to leave your comment on Tripadvisor. We are glad to know that you liked our renovated bathrooms. We would like to inform that we are planning to make renovation in fitness center and lobby area. All your recommendations have... More 

Ljubljana, Slovenia
Level Contributor
87 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed May 16, 2015

I stayed again at this hotel after my first stay in 2013. Due to its proximity to the offices where my work was based in Astana, this was an excellent choice. The hotel provided me with a very comfortable room, yet at a very competitive price. Reception staff is very kind and helpful and all speak English reasonably well. Wifi... More 

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GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Guest, Grand Park Esil Hotel team is appreciated very much for your valuable and important evaluation of our hotel and taking time leaving your comment on TripAdvisor. We are very happy to know that you are our regular guest. It is a pleasure for us to hear that you liked our comfortable room, kind and helpful reception staff, WIFI... More 

Chicago
Level Contributor
55 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 11, 2015

The Grand Park is located on a busy avenue near many of the attractions that have been built in this new capital. The standard room was very small but the bath and shower was large and modern. The staff was very efficient and very helpful. The breakfast was full of variety. There were western egg dishes and many local and... More 

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GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Guest, Thank you very much for your stay at Grand Park Esil Hotel and for taking time to give us your important comments, which are very valuable and helpful in improving the level of our services. We are happy to hear that liked our location, modern and large bathroom, variety breakfast, efficient and friendly staff. Your comments concerning the... More 

Semey, Kazakhstan
1 review
5 of 5 stars Reviewed May 7, 2015

Cozy (comfortable) hotel for reazonable price in the old center of Astana. Quiet often different events take place on the square in front of hotel. Good breakfast smorgasbord. Very friendly personnel.

Review collected in partnership with this hotel

Was this review helpful? Yes
GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Guest, On behalf of Hotel Grand Park Esil we would like to thank You for choosing our hotel and sharing your experience with us and other travelers. We are grateful to meet your expectations and pleased to learn that you have been satisfied with your stays, hotel location, good breakfast and our friendly personnel. The entire team of Grand... More 

Shanghai, China
1 review
5 of 5 stars Reviewed May 7, 2015

Stayed there only one night but could stay there much longer! Late check in at three o clock in the morning no problem. Very good english speaking service. Nice and clean rooms. Price is high but worth it.

Review collected in partnership with this hotel

Was this review helpful? Yes
GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Guest, Thank you very much for your stay at Grand Park Esil Hotel and taking time to leave your comments on TripAdvisor. We are glad to know that you liked our clean room, service and your stay was comfortable. Thank you very much for pointing out the quality of provided service. Our entire team is looking forward to greeting... More 

Luling, Louisiana
1 review
4 of 5 stars Reviewed May 6, 2015

The staff of the Grand Park Esil was most helpful. My luggage was lost and they arranged regular cleaning of the clothes that I had. They also helped arrange my travel within Astana. I speak no Russian or Kazakh - the ladies at the front desk were very helpful with cabs - getting prices upfront and getting me to the... More 

Was this review helpful? Yes
GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Guest, We appreciate very much for your valuable and important evaluation of our hotel and sharing your experience with us and other travelers. Thank you very much for your stay at Grand Park Esil Hotel during your business trip to Astana. And we appreciate very much your warm words about our staff, especially reception. Your review has been forwarded... More 

New Delhi, Delhi, India
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 2, 2015

The Grand Park Esil is a gem. I stayed there for a few days while on business in March, and had a great time. The staff are happy to help with anything (they even helped me choose my outfit when I was unexpectedly invited to a wedding), the restaurant is great (and very good value), and although the rooms are... More 

Was this review helpful? Yes
GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Guest, Thank you very much for your stay at Grand Park Esil Hotel during your business trip to Astana. Your review is very valuable and important for constant improving the level of our services. We are happy to know that our staff was helpful to you; we have forwarded your review to our staff. We are pleased to learn... More 

Antalya, Turkey
1 review
5 of 5 stars Reviewed April 30, 2015

First of all I should say that, this hotel's service quality is definately equal to 5 star hotel. All of the staff are always keeping their warm smile on face. Thank you for your high quality service.

Review collected in partnership with this hotel

Was this review helpful? Yes
GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Mr. Kerem Karadag , On behalf of Hotel Grand Park Esil we would like to thank You for choosing our hotel and sharing your valuable experience with us and other Tripadvisor travelers. We are very glad to hear that you liked our service. And we appreciate very much your warm words about our staff, which we have forwarded to... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 23, 2015

Mercedes 124 (which is so popular in Kazakhstan) is formally e-class but nowadays we expect more. Similarly, the hotel is OK but a bit outdated and a bit worn-off though still drives smoothly and gives you everything that was promised. And even more - like complimentary fruits in the room on arrival. The staff is professional and polite which is... More 

Was this review helpful? Yes
GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Guest! We would like to thank You for staying at our hotel and taking time for sharing your experience with us. We are delighted to know that you liked professional, polite and English speaking staff. We would like ti note, that our Hotel is an architectural monument of Astana and one of the oldest buildings in the city constructed... More 

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