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Grand Park Esil

8 Beibitshilik, Astana 010000, Kazakhstan
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1 room 1 adult
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Grand Park Esil
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108 Reviews from our TripAdvisor Community

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London
Level Contributor
39 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed November 5, 2015

Room functional, bed OK, bathroom horribly smelly all the time. Didn't want to go in, though perfecly clean. Room 318 no view but OK for sleeping. Breakfast interesting and plentiful such a spiced Turkish lentil soup, but found some porridge one day oats, next rice then semolina. Bread like rocks. Eggs OK. Something for everyone. Placer is clean and staff... More 

Helpful?
Thank Psyche21
GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Guest, Thank you very much for your stay at Grand Park Esil Hotel and your review on Tripadvisor. It is very important for us to know your opinion in order to make our services and facilities better. We are very happy to know that you enjoyed our delicious breakfast, liked our helpful staff, comfortable room and bed. It’s a... More 

kent
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 25, 2015

Hotel is lovely. Staff were all very helpful and arranged taxis for us at reasonable prices for out of town destinations. The public areas were light bright and well manta ones.,the room was big and very confortable with great dressing gowns. There are tea and coffee making facilities. Strangely the tea and coffee disappeared on the second day we stayed... More 

Helpful?
Thank lizry
GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Guest, Thank you very much for your stay at Grand Park Esil Hotel and taking time to leave your comments on TripAdvisor. It is very important for us to know your opinion in order to make our services and facilities better. We are very happy to know that you liked our friendly staff, comfortable room, tea and coffee set.... More 

Tbilisi, Georgia
Level Contributor
8 reviews
4 hotel reviews
3 of 5 stars Reviewed October 3, 2015

This hotel does not have great location. Staff is not friendly and can't speak English well. hotel is clean. It has very small pool. They don't have smoking rooms and there is only one place to smoke in the first floor, which is very small and smells awful. It's very uncomfortable for smokers. Staff is unfriendly and irresponsible, I needed... More 

Helpful?
Thank LJavakhishvili
GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Guest, Thank you very much for your stay at Grand Park Esil Hotel and your review on Tripadvisor. If you are on business in Astana, and have some meetings on right bank, then the hotel is ideal place, as it is situated on the Central Square, next to the major buildings and offices of the capital-Mayor office, Ministry of... More 

Hong Kong, China
Level Contributor
72 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
2 of 5 stars Reviewed September 26, 2015

Stayed here for two nights on business. The hallways are stale and smell like smoke, despite the floor being 'non-smoking'. The room itself was cramped with serious signs of wear. The bathroom was smelly (presumably poor plumbing of the toilet). When you run just hot water, the color became reddish/brownish. The mattress was awful and had a permanent depression on... More 

Helpful?
Thank steve15182
GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Guest, Thank you very much for your stay at Grand Park Esil Hotel and taking time to leave your comments on TripAdvisor about your stay. It is very important for us to know your opinion in order to make our services and facilities better. It’s a pity to read your comment concerning your recent stay. On behalf of our... More 

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Great Barr
Level Contributor
4 reviews
3 hotel reviews
2 of 5 stars Reviewed September 6, 2015 via mobile

Stayed for a number of weeks. Friendly staff and good swimming pool. Rooms very basic and rarely vacuumed. Food left outside in corridor for long periods and not removed. Quality of food ok but they did not have any coffee at breakfast one morning! Try somewhere else.

Helpful?
Thank R B
GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Guest, Grand Park Esil Hotel team appreciates very much for your valuable and important evaluation of our hotel and taking time for leaving your it on TripAdvisor. We are very happy to know that you liked our friendly staff, comfortable room, quality of food. We are glad to hear that you have enjoyed our swimming pool. Our Food &... More 

Noida, India
Level Contributor
125 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed September 3, 2015 via mobile

Seems like they are still undergoing renovations. Fitness Center still not open. Bathrooms have been redone so they look modern. Rooms are small but clean. Restaurant is good. Breakfast spread is above average. Reception staff speaks good English. Overall service is courteous and responsive. Good location.

Helpful?
Thank Anuraj S
GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Guest, We appreciate very much for your valuable and important evaluation of our hotel and sharing your experience with us and other travelers. Thank you very much for your stay at Grand Park Esil Hotel. And we appreciate very much your warm words about our staff. Your review has been forwarded to our personnel. We are glad that you... More 

Manchester, United Kingdom
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 7, 2015

Another fortnight at the Grand Park in June-July 2015. The bathrooms have been modernised and are now much improved: not super luxury but clean and pleasant. I continue to find it good for business trips and, as I'm rarely in them, small rooms are not a problem - but more effective air conditioning would hugely improve the experience. As others... More 

Helpful?
Thank Wolfs H
GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Guest, Thank you very much for your choosing to stay at Grand Park Esil Hotel. We appreciate for your time to leave your comment on Tripadvisor. We are glad to know that you liked our renovated bathrooms. We would like to inform that we are planning to make renovation in fitness center and lobby area. All your recommendations have... More 

Ljubljana, Slovenia
Level Contributor
91 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed May 16, 2015

I stayed again at this hotel after my first stay in 2013. Due to its proximity to the offices where my work was based in Astana, this was an excellent choice. The hotel provided me with a very comfortable room, yet at a very competitive price. Reception staff is very kind and helpful and all speak English reasonably well. Wifi... More 

Helpful?
Thank TAlbreht
GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Guest, Grand Park Esil Hotel team is appreciated very much for your valuable and important evaluation of our hotel and taking time leaving your comment on TripAdvisor. We are very happy to know that you are our regular guest. It is a pleasure for us to hear that you liked our comfortable room, kind and helpful reception staff, WIFI... More 

Chicago
Level Contributor
58 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed May 11, 2015

The Grand Park is located on a busy avenue near many of the attractions that have been built in this new capital. The standard room was very small but the bath and shower was large and modern. The staff was very efficient and very helpful. The breakfast was full of variety. There were western egg dishes and many local and... More 

Helpful?
Thank ChicagoPhilster
GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Guest, Thank you very much for your stay at Grand Park Esil Hotel and for taking time to give us your important comments, which are very valuable and helpful in improving the level of our services. We are happy to hear that liked our location, modern and large bathroom, variety breakfast, efficient and friendly staff. Your comments concerning the... More 

Semey, Kazakhstan
1 review
5 of 5 stars Reviewed May 7, 2015

Cozy (comfortable) hotel for reazonable price in the old center of Astana. Quiet often different events take place on the square in front of hotel. Good breakfast smorgasbord. Very friendly personnel.

Review collected in partnership with this hotel

Helpful?
Thank Sagyndyk
GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Guest, On behalf of Hotel Grand Park Esil we would like to thank You for choosing our hotel and sharing your experience with us and other travelers. We are grateful to meet your expectations and pleased to learn that you have been satisfied with your stays, hotel location, good breakfast and our friendly personnel. The entire team of Grand... More 

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