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Grand Park Esil

8 Beibitshilik, Astana 010000, Kazakhstan
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Grand Park Esil
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Ranked #6 of 45 Hotels in Astana
A recent review
4 of 5 stars reviewed 1 week ago
TAlbreht Ljubljana, Slovenia
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91 reviews from our community

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    29
    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Ljubljana, Slovenia
Top Contributor
67 reviews 67 reviews
44 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed again at this hotel after my first stay in 2013. Due to its proximity to the offices where my work was based in Astana, this was an excellent choice. The hotel provided me with a very comfortable room, yet at a very competitive price. Reception staff is very kind and helpful and all speak English reasonably well. Wifi... More 

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GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Guest, Grand Park Esil Hotel team is appreciated very much for your valuable and important evaluation of our hotel and taking time leaving your comment on TripAdvisor. We are very happy to know that you are our regular guest. It is a pleasure for us to hear that you liked our comfortable room, kind and helpful reception staff, WIFI... More 

Chicago
Top Contributor
52 reviews 52 reviews
29 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

The Grand Park is located on a busy avenue near many of the attractions that have been built in this new capital. The standard room was very small but the bath and shower was large and modern. The staff was very efficient and very helpful. The breakfast was full of variety. There were western egg dishes and many local and... More 

Was this review helpful? Yes
GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Guest, Thank you very much for your stay at Grand Park Esil Hotel and for taking time to give us your important comments, which are very valuable and helpful in improving the level of our services. We are happy to hear that liked our location, modern and large bathroom, variety breakfast, efficient and friendly staff. Your comments concerning the... More 

Semey, Kazakhstan
1 review
5 of 5 stars Reviewed 2 weeks ago

Cozy (comfortable) hotel for reazonable price in the old center of Astana. Quiet often different events take place on the square in front of hotel. Good breakfast smorgasbord. Very friendly personnel.

Review collected in partnership with this hotel

Was this review helpful? Yes
GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Guest, On behalf of Hotel Grand Park Esil we would like to thank You for choosing our hotel and sharing your experience with us and other travelers. We are grateful to meet your expectations and pleased to learn that you have been satisfied with your stays, hotel location, good breakfast and our friendly personnel. The entire team of Grand... More 

Shanghai, China
1 review
5 of 5 stars Reviewed 2 weeks ago

Stayed there only one night but could stay there much longer! Late check in at three o clock in the morning no problem. Very good english speaking service. Nice and clean rooms. Price is high but worth it.

Review collected in partnership with this hotel

Was this review helpful? Yes
GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Guest, Thank you very much for your stay at Grand Park Esil Hotel and taking time to leave your comments on TripAdvisor. We are glad to know that you liked our clean room, service and your stay was comfortable. Thank you very much for pointing out the quality of provided service. Our entire team is looking forward to greeting... More 

Luling, Louisiana
1 review
4 of 5 stars Reviewed 2 weeks ago

The staff of the Grand Park Esil was most helpful. My luggage was lost and they arranged regular cleaning of the clothes that I had. They also helped arrange my travel within Astana. I speak no Russian or Kazakh - the ladies at the front desk were very helpful with cabs - getting prices upfront and getting me to the... More 

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GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Guest, We appreciate very much for your valuable and important evaluation of our hotel and sharing your experience with us and other travelers. Thank you very much for your stay at Grand Park Esil Hotel during your business trip to Astana. And we appreciate very much your warm words about our staff, especially reception. Your review has been forwarded... More 

New Delhi, Delhi, India
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Grand Park Esil is a gem. I stayed there for a few days while on business in March, and had a great time. The staff are happy to help with anything (they even helped me choose my outfit when I was unexpectedly invited to a wedding), the restaurant is great (and very good value), and although the rooms are... More 

Was this review helpful? Yes
GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Guest, Thank you very much for your stay at Grand Park Esil Hotel during your business trip to Astana. Your review is very valuable and important for constant improving the level of our services. We are happy to know that our staff was helpful to you; we have forwarded your review to our staff. We are pleased to learn... More 

Antalya, Turkey
1 review
5 of 5 stars Reviewed 3 weeks ago

First of all I should say that, this hotel's service quality is definately equal to 5 star hotel. All of the staff are always keeping their warm smile on face. Thank you for your high quality service.

Review collected in partnership with this hotel

Was this review helpful? Yes
GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Mr. Kerem Karadag , On behalf of Hotel Grand Park Esil we would like to thank You for choosing our hotel and sharing your valuable experience with us and other Tripadvisor travelers. We are very glad to hear that you liked our service. And we appreciate very much your warm words about our staff, which we have forwarded to... More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Mercedes 124 (which is so popular in Kazakhstan) is formally e-class but nowadays we expect more. Similarly, the hotel is OK but a bit outdated and a bit worn-off though still drives smoothly and gives you everything that was promised. And even more - like complimentary fruits in the room on arrival. The staff is professional and polite which is... More 

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GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Guest! We would like to thank You for staying at our hotel and taking time for sharing your experience with us. We are delighted to know that you liked professional, polite and English speaking staff. We would like ti note, that our Hotel is an architectural monument of Astana and one of the oldest buildings in the city constructed... More 

UK
Top Contributor
62 reviews 62 reviews
29 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed March 26, 2015

Built in the late 50's (or so the plaque on the wall states) this place hasn't been brought into the 21st century - sadly. Standard rooms are _very_ small. The business centre offers no postal services! Food in the restraunt is way below average quality for hotels these days and breakfast (which is included) is no exception. The upstairs (Polo?)... More 

Was this review helpful? Yes
GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Guest, Thank you very much for your stay at Grand Park Esil Hotel and taking time to leave your comments on TripAdvisor for your stay in October 2014. It is very important for us to know your opinion in order to make our services and facilities better. As you pointed out, Grand Park Esil Hotel is an architectural monument... More 

Bournemouth, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 21, 2015

The hotel is adequate and reasonably clean and staff are friendly but not always efficient. For example I asked for a kettle in my room twice but it never materialised- no tea or coffee making facilities in the room obviously. The room size is average but the double bed is small and its position against the window sill means you... More 

Was this review helpful? Yes
GrandParkEsilManager, General Manager at Grand Park Esil, responded to this review

Dear Guest, We would like to thank You for staying at our hotel and taking time to share your experience with us. We are delighted to know that you liked clean Hotel and friendly staff. Concerning the room service, we would like to apologize for the inconvenience you have experienced. Also we are glad that you liked our renovated bathrooms.... More 

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