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All 36 Astana hotels

Diplomat

4.0 of 5 Hotel   |   29 1 Tauelsyzdyk Street, Astana 01000, Kazakhstan
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Diplomat
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Ranked #10 of 36 hotels in Astana
A recent review
4 of 5 stars Reviewed February 27, 2014
chriskour Athens
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41 people have reviewed this hotel

Traveler rating
    5
    12
    19
    3
    2
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Families
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30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
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Athens
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 27, 2014

I stayed at this hotel for a week in this month of February 2014. The restaurant/lobby was quite cosy for the freezing nights, with nice food and drinks and very helpful personnel. The room was very spacious and with a great view to the Baiterek Tower and a busy avenue in front which was very nice to see with lights... More

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London
Top Contributor
58 reviews 58 reviews
30 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed December 30, 2013

Having been to Astana before and ended up hating the hotel (just further down the road, has a Presidential in the name) and found that yes this hotel is slightly tired in its decor. But the rooms are huge and have a better layout and plug positioning for people on business. Not once did I have to crawl around on... More

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Moscow, Russia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 21, 2013

The Hotel is well located, very central, that´s its main advantage. But no internet available in rooms (even if in their website they say there is), which is specially bad if you came for bussines. Room size is fine, good for the Price. No restaurant available, just a small place near the lobby with a very limited option. If you... More

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Manchester
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 14, 2013

Not bad, but not great either. The car they were supposed to send to collect me didn't show up. My room was fine, although I'm not sure it would be comfortable in really cold weather. The location is good, right in the city centre. The staff didn't seem to be fully trained - particularly in the bar where ther service... More

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Moscow, Russia
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 10, 2013

I was in Astana for a 2 weeks business trip. This was the first time I stayed at Diplomat - wanted give it a try (I stayed in other hotel here). It is nicely located. The modern city center is just in front of you. I can't say that dining options in the area are that good but definitely one... More

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Senior Contributor
33 reviews 33 reviews
21 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 25, 2013

As alaways in Astana there is a choice between renown intrnational chains with mad prices or medley of other hotels and guest houses, built and run according owners own ideas of what the hotel shall be like. So, finding a good hotel is really a lottery... Can't tell Diplomat was a jackpot but in my own ranking it got quite... More

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Stockholm, Sweden
Contributor
18 reviews 18 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed October 23, 2013

Among the overpriced options in Astana this is a reasonable option. Decent bed and quite good breakfast. Rooms are huge so if you need to work or have meetings it may help. Did not have time to try or use wifi. No bottled water invkuded but they waved the fee when I said I uswd one bottle from the minibar.

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London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 17, 2013

The hotel is certainly not 4 star as it claims to be it's 3 star max and I have stayed in better 3 star hotels elsewhere. The first room I was given had 2 single beds (very small ones at that) after having asked for another room with a double bed I was given another one. This particular room was... More

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Okan K, Genel Müdür at Diplomat, responded to this review

Dear Eugenia, Thanks a lot for your positive & negative comments. Sorry for your unhappy experience in Diplomat Hotel. Please make sure that all your inputs already started to be considered in detail. Hope to have a chance to welcome you again and to change your bad memories to good ones with us. Best regards, OK GM More

Riverton, Utah
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 10, 2013 via mobile

This is nicely situated on the main plaza by the monument. Great location. The rooms are getting worn, carpet has rolls, bathrooms are clean but wall paper peeling and face of tub was falling off. The beds are ok. The buffet breakfast is good. Based on price of five star hotels, this is good value for money. It's probably a... More

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1 review
3 of 5 stars Reviewed June 13, 2013 via mobile

I've stayed at the Diplomat many times since it opened a few years back. The rooms are a good size and the decor is pretty good though let down by quality of finish. Room service is hit and miss, but buffet breakfast dramatically improved over the last year or so. The 4 elevators are now properly synchronised, substantially reducing wait... More

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Okan K, Genel Müdür at Diplomat, responded to this review

Dear Mr. Wannabe, Thanks for your kind comments. I am glad to inform you and announce that in next 2 months our Bali SPA center, pool, fitness center, Argantina Restaurant and Far East ( Chinese, Korean and Japanese ) Restaurant will be opened. Wish to welcome you once more in Diplomat Hotel. Best Regards, OK GM More

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Additional Information about Diplomat

Also Known As:
Diplomat Hotel Astana
Diplomat Hotel
Address: 29 1 Tauelsyzdyk Street, Astana 01000, Kazakhstan
Location: Kazakhstan > Akmola Province > Astana
Amenities:
Business Center with Internet Access Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #10 of 36 hotels in Astana
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Diplomat 4*
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