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Duman Hotel

Kurgalzhinskoye Highway, 2A, Astana, Kazakhstan
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Duman Hotel
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Ranked #12 of 45 Hotels in Astana
A recent review
5 of 5 stars Reviewed March 2, 2015
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74 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
14 reviews 14 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 2, 2015

As usual, I spend 1 night in Duma Hotel for business trip. 3 Months ago I have been informed about replacement of GM and last week I could see already the differece. Breakfast is served in 16th with an amazing view of Astana with great food and beverage choose. Room is very well cleaned and shower is absolutely relaxing. Finally... More 

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Nicola M, General Manager at Duman Hotel, responded to this review

Dear Sir, Thank you for choosing Duman Hotel when visiting Astana and for taking the time to share your recent experience with the TripAdvisor community. I truly appreciate your kind comments and delighted to know you have enjoyed our services and the hotel in general. I'm thrilled you will be coming back, please let me know if there is anything... More 

Thailand
Top Contributor
237 reviews 237 reviews
65 hotel reviews
112 helpful votes 112 helpful votes
3 of 5 stars Reviewed October 2, 2014

Second time during year I've been stopped here, and again only because of the location. It is convinient to drive from here on business and to the exhibition center, and to appoint business meetings. Just next to the hotel there are shopping centers and the famous avenue of restaurants. Definitely this hotel for businessmen, but why did the management of... More 

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1 review
1 of 5 stars Reviewed September 23, 2014

This hotel is not capable to operate and organize their reservation office. I've tried to book a room for 2 day, finally received confirmation with mistakes. I wish to terminate all agreements with Duman!

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Colombo, Sri Lanka
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed August 3, 2014

I decided to stay at the Duman because it is licated close to my office and there was a good deal on boooking.com. Room was clean and comfortable, breakfast decent, they can make you even goid coffee if you ask. However the huge disadvantage was that rooms have no wi fi paid ot for free and to communicate you need... More 

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Tumba, Sweden
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 11, 2014

I have spent one week in Duman Hotel. The location is very good. Walking distance to big mall Khan Shatyr. Duman Entertainment Centre is in the same location as is Atameken Ethno-Memorial Complex. We walked to The Baiterek Tower but took a taxi Palace of Peace and Reconciliation and the National Museum. Buses are 60 tenge (2,3 euros). No. 12... More 

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Chicago, Illinois
Top Contributor
67 reviews 67 reviews
22 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed June 29, 2014

This is a nice hotel to stay in; the architecture is modern, it is adorned with lots of marble and the rooms are large and comfortable. There is a fine and free Wi-Fi system in the lobby and by the bar. The staff, as in all Kazakhstan, are serious and stoic but always polite and helpful. There is a nice... More 

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Beijing, China
Top Contributor
72 reviews 72 reviews
72 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed May 18, 2014

The hotel is a typical 3 start hotel in this part of the world, room is basic, bed is hard, towels have black spots, lighting is dim both inside the room and outside in the lobby and hall ways. Staff are not smiling and may not understand guests requests. But overall this is still a functional hotel. The location is... More 

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Baltimore, Maryland
Top Contributor
51 reviews 51 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 14, 2013

I was worried about staying at the Duman when I found out my conference would be held there. Reviews online have not been very kind. And they are quite accurate in many respects. There is tons of room for improvement, but I think they can make it. The location is very good and central. I have found my room to... More 

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Thailand
Top Contributor
237 reviews 237 reviews
65 hotel reviews
112 helpful votes 112 helpful votes
3 of 5 stars Reviewed September 25, 2013

Absolutly ideal location for bussiness purposes, near city center and shopping area. Also there are big variety of restaurants in 10 minitus walk from hotel. The rooms a very big, have spectacular vies and well equiped. But the problem is internet. Many rooms are not connected to wi fi, but reception orders cable connection(which is unusefull for tablets). If you... More 

Was this review helpful? Yes 2
Reading
Top Contributor
56 reviews 56 reviews
37 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed August 22, 2013

Hotel does not get better. Third visit and still no WiFi in the rooms, no excuse nowadays. Charges extra for pool, fitness area...why? Breakfast very basic and not great quality. In a windy city the area around the hotel is windiest. Hotel could be so much better if the staff and management bothered to try.

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