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Duman Hotel

Kurgalzhinskoye Highway, 2A, Astana, Kazakhstan
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1 room 1 adult
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Duman Hotel
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99 Reviews from our TripAdvisor Community

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Kuala lumpur
Level Contributor
85 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed October 4, 2015

good location between the old and new city. although it is not within the new city, it is still walking distance to Mega, a community shopping centre. only 700 Tenge taxi ride to bayterek tower. good breakfast, nice lobby, nice heated pool, Russian and Finnish Saunas. overall well equipped and friendly staff. thou staff requires a little more training as... More 

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Thank PHamsrt
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 3, 2015

Stayed for 1 night on transit through Astana. Nice big, clean and well equipped room, big variety of food for Sunday breakfast, wifi worked in my room just fine (not super fast but adequate). English speaking staff at front desk and restaurant. My only complaint is that the bed was worn out, a bit like sleeping in a hammock. (My... More 

Helpful?
Thank Rangiom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed July 3, 2015 via mobile

I stayed here by mere coincidence as friend has booked this hotel. Was my first and last time. 1. Quality of service - staff is lazy, unfriendly and unprofessional. At the "lobby bar" you have to wait for 10 minutes and more in order to get noticed. Then another 10 minutes to get served, even though there is nobody there.... More 

Helpful?
Thank Jiri K

Travelers are raving about these Astana hotels

Level Contributor
5 reviews
5 of 5 stars Reviewed June 2, 2015

I was in Duman Hotel on April, for four day: all is very good and I'come back in June, for an commercial event I scheduled there. That's to say how much I like Duman in Astana! All the staff is very kindly and efficient, especially the Director Mr . Nicola Mandolini and mrs Tatyana Commercial Manager.

Helpful?
Thank Carla V
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 1, 2015

As usual, I spend 1 night in Duma Hotel for business trip. 3 Months ago I have been informed about replacement of GM and last week I could see already the differece. Breakfast is served in 16th with an amazing view of Astana with great food and beverage choose. Room is very well cleaned and shower is absolutely relaxing. Finally... More 

Helpful?
Thank psgever
Nicola M, General Manager at Duman Hotel, responded to this review

Dear Sir, Thank you for choosing Duman Hotel when visiting Astana and for taking the time to share your recent experience with the TripAdvisor community. I truly appreciate your kind comments and delighted to know you have enjoyed our services and the hotel in general. I'm thrilled you will be coming back, please let me know if there is anything... More 

Thailand
Level Contributor
358 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
3 of 5 stars Reviewed October 1, 2014

Second time during year I've been stopped here, and again only because of the location. It is convinient to drive from here on business and to the exhibition center, and to appoint business meetings. Just next to the hotel there are shopping centers and the famous avenue of restaurants. Definitely this hotel for businessmen, but why did the management of... More 

Helpful?
Thank mihhail i
1 review
1 of 5 stars Reviewed September 22, 2014

This hotel is not capable to operate and organize their reservation office. I've tried to book a room for 2 day, finally received confirmation with mistakes. I wish to terminate all agreements with Duman!

Helpful?
Thank Alexander K
Colombo, Sri Lanka
Level Contributor
36 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed August 2, 2014 via mobile

I decided to stay at the Duman because it is licated close to my office and there was a good deal on boooking.com. Room was clean and comfortable, breakfast decent, they can make you even goid coffee if you ask. However the huge disadvantage was that rooms have no wi fi paid ot for free and to communicate you need... More 

Helpful?
Thank Tomirisk
Tumba, Sweden
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 11, 2014

I have spent one week in Duman Hotel. The location is very good. Walking distance to big mall Khan Shatyr. Duman Entertainment Centre is in the same location as is Atameken Ethno-Memorial Complex. We walked to The Baiterek Tower but took a taxi Palace of Peace and Reconciliation and the National Museum. Buses are 60 tenge (2,3 euros). No. 12... More 

Helpful?
Thank Maud46
Chicago, Illinois
Level Contributor
82 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 stars Reviewed June 29, 2014

This is a nice hotel to stay in; the architecture is modern, it is adorned with lots of marble and the rooms are large and comfortable. There is a fine and free Wi-Fi system in the lobby and by the bar. The staff, as in all Kazakhstan, are serious and stoic but always polite and helpful. There is a nice... More 

Helpful?
1 Thank Rami Y
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