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The Billabong Hotel

Certificate of Excellence
Hotel website
5, Street 158, Phnom Penh, Cambodia
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The Billabong Hotel
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657 Reviews from our TripAdvisor Community

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Traveler rating
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    292
    79
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
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English first
  • All months
    (657)
  • Mar-May only
    (175)
  • Jun-Aug only
    (181)
  • Sep-Nov only
    (126)
  • Dec-Feb only
    (175)
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Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We were a large school group and stayed at the Billabong in December 2014. I could not fault the service nor the rooms. The rooms were very comfortable and mosquito proof with free wifi. One of the owners, an Australian called Larry was very helpful for any information or advice we required for moving around the capital. The breakfast was... More 

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Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Big rooms and a nice swimming pool for small money..I meet alot of people from different countrys only thing what i missing is room service for food.But i now is not a 4 star hotel but 3 I can give whith my real meaning

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Amsterdam
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel for four night, one night more than planned because our daughter was sick. The bed were really comfortable, the best of our trip. The room was spacious but not very charming. The swimming pool and garden is really nice and a peaceful place in this busy city. The downsides were the breakfast, we already had read... More 

Was this review helpful? Yes
Bong1, General Manager at The Billabong Hotel, responded to this review

Hello AmsterdamFran and thank you for posting your review. I am sorry to hear that your stay was not to your complete satisfaction. However, i am very happy to read that you love our pool, our garden and also found our "beds were really comfortable". I am sorry to hear that you found our breakfast was a downside. This is... More 

Dundee, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed in the Billabong hotel twice during my travels around Cambodia. Once the night before I transfered to the Elephant Valley Project and once the night after coming back. The rooms were clean and the beds were comfortable. The bathrooms worked and you didn't soak the whole room, toilet and all, like in many other Asian hotels. The pool... More 

Was this review helpful? Yes 1
Bong1, General Manager at The Billabong Hotel, responded to this review

Dear EMill7, thank you so much for your positive review. Glad you enjoyed the upgrade - we are always happy to offer the upgrades when we can. So sorry to hear our breakfast was a little limiting for a vegetarian. Hope to see you again soon. Regards, Janny More 

Adelaide, Australia
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I've stayed at the Billabong Hotel five times over the past five years and will continue to do so, for many reasons. Firstly, the manager, Larry is a top bloke and his staff so friendly and hospitable. On top of this, the Billabong has some great tuk-tuk drivers out front. None more so than Mr Ra - legend of a... More 

Was this review helpful? Yes 1
Bong1, General Manager at The Billabong Hotel, responded to this review

Hello Ben T and thank you for taking the time to post this super-shiny 5 star review! We really do love getting all feedback but we especially like the shiny 5 star ones! More importantly than that, however, is the fact that you enjoyed yourselves and will come back again and again so THAT is what we like to hear!... More 

Adelaide
Level Contributor
67 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Quite a difficult hotel to find - thankful for taxi driver who knew where to go! But discovered that it is very well placed, walking distance to the central market and the local shopping centre (Soria). Nice bakery nearby also. Lots of tuk-tuks outside the hotel ready to take you to anywhere in the city. Must negotiate your price before... More 

Was this review helpful? Yes
Bong1, General Manager at The Billabong Hotel, responded to this review

Hello botak67 - and thank you for posting such a wonderful review of our hotel! We love having you come to stay with us and we appreciate you taking the time to post this review. I am sorry that we could not reserved the lower floor room for you. Thanks again for your review and we look forward to welcoming... More 

Thailand
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed 4 nights and had many positive experiences but the one negative at the end dropped my rating. The positives are the friendly staff, nice breakfast buffet, and large room with balcony (pic of pool from balcony). On the first night I found the hot water knob for the shower was broken. When I mentioned it, I was moved to... More 

Was this review helpful? Yes
Bong1, General Manager at The Billabong Hotel, responded to this review

Dear ptty97, Thank you for your review and pleased to read that you enjoyed many aspects about your visit to the our hotel. However, i am very sorry to see that we left you feeling " frustrating". Please accept my apologies for the late pick up and I have reviewed your comments with our reception team about daily ensure the... More 

Boston, Massachusetts
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room is excellent, large, modern, and very clean. The pool is a delight, and the staff is very nice. There is no elevator, and the 2nd floor is really the 3rd - so 2 flights of stairs. The rooms all have balconies overlooking the pool. The neighborhood is very quiet, even though it is only 1 block from the... More 

Was this review helpful? Yes
Bong1, General Manager at The Billabong Hotel, responded to this review

Hello DeebieJeanne and thank you so much for posting your review of you stay. I am glad to hear you enjoyed yourself. Hope to see you again soon. Regards, janny More 

Adelaide, Australia
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed July 19, 2015

This hotel is located in a hard to find street. Even the tuk tuk drivers had difficulty getting us back. The rooms are large and clean. Some had air conditioner issues, so check before unpacking. The staff were great - friendly and helpful. The feature of the hotel is their huge pool. Just the place for relaxing, after a long... More 

Was this review helpful? Yes
Bong1, General Manager at The Billabong Hotel, responded to this review

Hello KJules123 and thank you for your review! We love to receive all feedback from our guests. We will definitely check into the air conditioner. So glad you enjoyed every aspect of your stay - we look forward to welcoming you back soon. Regards, Janny More 

Grande Prairie, Canada
2 reviews
4 of 5 stars Reviewed July 16, 2015

I stayed at the Billabong after ten days at another hotel in Phnom Penh. I loved the change. The hotel was clean and staff were friendly and helpful. I will definitely be staying here again my next trip to Phnom Penh.

Was this review helpful? Yes
Bong1, General Manager at The Billabong Hotel, responded to this review

Hello bobbigagnon and thank you so much for posting such a great review. So glad you enjoyed every aspect of your stay - we look forward to welcoming you back soon. Regards, Janny More 

Hotel Review Summarization

What travelers say

  • Central market(8)
  • Very nice(5)
  • Swimming pool(4)
  • Friendly and helpful(4)
Questions? Get answers from hotel staff and past guests. Ask a question

241 photos of this hotel

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Dining (22)
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Management photos: Courtesy of the property manager

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Room/suite (9)
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Bathroom (2)
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Dining (1)
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Other (20)
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